HTML Body is lost from when it is read from Exchange Server 2007 to siebel 7.7.2.12

Hi
An HTML Email body sent through any email client. If the body type is HTML, when it comes through POP3 Exchange server 2007 and Siebel driver reads the mail it looses the Body formatting. I have already tried with the following options
1) Adminstration Communication -> Communication Drivers and Profiles -> Internet SMTP/POP3 Server -> Driver Parameters -> Create Plain Text From HTML to True - This did not help
2) Adminstration Communication -> Communication Drivers and Profiles -> Internet SMTP/POP3 Server -> Driver Parameters -> Convert Incoming To Plain Text to True - This did not help
Both the combination did not help
We also tried changing the POP3 properties at Exchange server level, where any email that is coming will always gets changed to plain text or HTML even that did not help.
Any suggestions or recommendations are highly appreciated.
Thanks
Bhanu

Hi,
I also think it's caused due to the software confliction, to verify this, please perform a clean boot:
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
Collapse this imageExpand this image
On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box. (The
Use Original Boot.ini check box is unavailable.)
Collapse this imageExpand this image
On the Services tab, click to select the Hide all Microsoft services check box, and then click
Disable all.
Collapse this imageExpand this image
Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not
do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
If there's no issue in clean boot, I suggest you double check the settings or the better way to contact the developer of the softwares to do further research on this issue.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Hello Scott,
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HTML Body is lost from when it is read from Exchange Server 2007 to siebel 7.7.2.12

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