HTML eMail no longer works after change from 8100 to 8310

Hello all,
I have a Pearl 8100, which I upgraded successfully to version 4.5. Then I could receive and read HTML eMail, very nice.
Now I got a Curve 8310 which I also upgraded to 4.5 supporting HTML eMail. In BIS I changed the PIN and IMEI numbers and the new device was registered.
Now when I set eMail format to HTML and receive an HTML eMail, it only shows some lines (in nice new HTML) or even nothing and a hint, that more data is available with the number of bytes left. If I select the "More" option on the device, a transfer of data starts, showing that the Curve receives more data. Then the More-Data-Hint shows that only still one byte more is available, but the message still looks the same, showing only the first lines or even nothing. Repeating getting more data does not help. Seems the device has some problem parsing the data.
What I already tried:
- Hard reset of the device
- Delete all service books
- Resend service books from BIS
- Enable/Disable HTML mail on device
None of them helped.
Network is German Vodafone. Both devices (Pearl and Curve) run Vodafone software.
By the way: If I switch to text mode, I can see the whole message, but of course unformatted in the old format. Switching back to HTML again shows only part of the message or nothing.
Does anyone have an idea what happened? Or who can I ask? There is no support hotline for private people on blackberry site.
Thanks in advance.
Joerg.
Solved!
Go to Solution.

You can't delete the whole account, just the BIS email accounts.
In this order, After deleting them, also delete the service books on your BB.
Reboot the BB, (battery out, replace and reboot).
Look and confirm the SBs are gone.
Now, reset up the email accounts in the BIS, and send the SBs again if needed.
You should get new registration messages on the BB... and you might need to do a battery bpull reboot again.
This process, in this order, will assure you get the NEW service books, rather than just writing over old ones.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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