HTML email saving as Rich Text

Hi,
We are having an issue with Outlook 2013 on Exchange 2013, where we need to save emails on a regular basis and it loses embedded attachments.
The emails when we attempt to save them are in html format – but when they save they auto change to Rich Text and as such they lose the attachment.
We found another guy who has the same issue
http://community.spiceworks.com/topic/392648-outlook-items-converting-to-rich-text
and there seems to be no solution – drama is I really need one !!!!! HELP!
We have so far: -
Tried a ‘save as’ to outlook msg with and without uni code.
When saved email is opened, it is in ‘Rich Text’ format
Embedded attachments are missing.
Also when responding to emails that are received from clients outside of the organisation, it converts the email to rich text and if sent, do not get past the exchange and remain in the ‘submission queue’ with “a storage transient failure” error for 3 days
before bouncing back as undeliverable.
TNEF was enabled which gave a whole lot of other errors so was disabled again

Hi Alanvdw,
Thanks for your response.
Cached Exchange Mode provide users a better online and offline experience. Cached Exchange Mode lets users move between connected and disconnected environments without interrupting their experience in Outlook. Also, it insulates users from network latency
and connectivity issues while they are using Outlook.
For more information, here is an article for your reference.
Choose between Cached Exchange Mode and Online Mode for Outlook 2013
http://technet.microsoft.com/en-us/library/jj683103.aspx
Hope it helps.
If you need further assistance, please feel free to let me know.
Best regards,
Amy
Amy Wang
TechNet Community Support

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perhaps you may try this article:
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/f8fa2a11-9f74-4dd2-b277-21ce872fdcb2/can-we-add-rich-text-editor-to-the-sharepoint-designer-2010-workflow?forum=sharepointcustomizationprevious
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Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Dear Mr. Toad (my all-time favorite ride at Disneyland ;-) ..
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