HTML emails are blank in OSX Mail - but they show up fine in Entourage!

I send emails to a subscriber list through a third-party system.
The problem is what OSX Mail does with my HTML emails! OSX Mail users get emails that appear to be totally blank. On further inspection, though, the emails are not blank at all—all the information is there if you go to View>Message>Previous Alternative. In "Raw Text", the entire message shows up, including the plain text alternative which was sent along with the HTML, and which was SUPPOSED to show up if the HTML did not.
Notably, I've tested these same messages using Entourage to receive them on my Mac, and the messages show up exactly as they should. Is Apple aware of this problem????

Since in general OS X Mail receives html just, there must be something about the format used by your 3rd party sender which it does not like. To make Apple aware of the problem, use the feedback channel and send them the raw source which does not display.
http://www.apple.com/macosx/feedback/

Similar Messages

  • Received emails are being deleted from Mail but still showing on webmail!!

    Hey people! I wonder if anyone can help?
    I hope i'm not missing something really easy here. A couple of weeks ago i thought i was deleting emails from my inbox and then from my trash with no problems and then imagine my surprise when i get a message saying that my mailbox is almost full and i can't receive any messages.
    I promptly logged on to a webmail site and entered my details and was greeted with every single email i have received since i got my new mac!! I have rebuilt mailboxes to no real effect and was just wondering if anyone can offer a solution? After all i don't really want to keep having to log on to webmail to delete all my items every few weeks.
    Just to add, my email account is with BT and is NOT a .mac account!
    I look forward to anyone helping me please?? I'll wash your car in return or something
    iMac G5 Core Duo 2GHz Intel   Mac OS X (10.4.5)   1.07GHz G4 iBook + Dual 2GHz G5 both running 10.3.9

    Is the account a POP type account?
    If so, go to Mail > Preferences > Accounts and under the Advanced tab for the account preferences, is "Remove copy from server" selected? If yes, what is the setting below?
    I use "Right Away" for my POP accounts.

  • My Ipod Touch won't play music.  When I click on Itunes, all it does is open the ITunes Store.  There are no playlists at all, but they show up on my computer just fine.  I have tried syncing several times, and have tried making a new playlist.

    I have tried making a new playlist, and have synced it a gazillion times.  This all happened when I bought a new computer and transferred my Ipod to it...with upgraded Itunes software.  I have tried everything.

    Thanks -- actually I worded the question wrong.  I was trying to find my songs icon and kept reloading Itunes to try to find it.  All I could get was the store.  I finally figured out how to reset the desktop and I got my icon back.  Thanks for your answer.

  • Can anyone help? No incoming emails are appearing in my Inbox, but appear in the Gmail All Mail box. This is occurring on both my iphone and ipad.even if I delete an email, it reappears here. Slowly driving me mad! All help appreciated

    Can anyone help? No incoming emails are appearing in my Inbox, but they turn up in the Gmail All Mail box.
    Even if I delete an email it pops up again here. This is happening on both my ipad and iphone4s and is gradually driving me mad.
    Any help would be much appreciated.

    All I had to do was complain.  I synced my iPhone to the Windows machine, checked the other account at iTunes prompting (where no apps had shown up previously), reconnected the iPad, and 140 apps downloaded including the App Store.  I have no idea why.

  • My yahoo emails are blank in firefox and not in other browsers. i want to stay with firefox!

    my yahoo emails are blank. i can't forward nor write e-mails. they function well in other browsers (like google) but i prefer using firefox. i've contacted yahoo but they can't figure it out.

    Hello and thks for your answer. Here is a link to show you the problem: http://wp.me/p3CFjO-1Qh
    I imported the picture using mozilla Firefox. That pic doesnn't show on Safari.
    If the same pic I import through Chrome or Safari, there won't be any problem. I wish I could understand what the reason is and what is the solution, as I'd like to keep using Mozilla.
    Thanks for your time and I hope you have an explanation/solution for me.
    katiazev

  • I have iphone 4, uploaded iOS7. Only some of my emails are transmitted to my phone. They all show up on my computer  but only some show up on the phone. Sometimes the emails on the phone delete before I can even read them. Any thoughts?

    I have iphone 4 , updated to iOS 7 and had to reset phone, lost many contacts. Fixed a duplication problem on contacts.  Now the problem is with email, I have a cox account, icloud account.  I can send myself a test message and I always get it on the phone.  I do not consistently obtain other emails, yet all the emails show up on my home computer.  Do I have my settings messed up?

    OK, I did the following:
    I read and then deleted ALL the messages waiting for me at the Tiscali server using their webmail option.
    This left my Tiscali in box completely empty.
    To be on the safe side, I deleted all my Email Accounts on my Mac and loaded just one, the [email protected] - i.e. my Tiscali email address. I also reset and then changed the password.
    I then got Tiscali tech support to reset my mailbox.
    I then crossed my fingers!
    I then sent myself a number of test emails, some from the Tiscali server webmail option, some from my PC laptop and some from Mail on my beloved Mac.
    I can now confirm that I can send emails from my Mac using Mail but cannot download any. All that happens when I click "Get Mail" on Mail is that the program looks at the pop3 mail server at Tiscali but doesn't see the test emails that are waiting there for me to download.
    Any suggestions???
    God, Tiscali Tech Support are completely rubbish!

  • The icons for html files are blank . . . how do i get them to show the firefox image

    on the desktop and in directories, the icons for html files are blank . . .
    firefox is my default browser . . .
    how do i get the icons to show the firefox image ?? . . .

    You can check for issues with the Windows icon cache and try to rebuild the icon cache.
    # Open the Task Manager (Shift+Ctrl+ESC)
    # In the Process tab, right-click on the Explorer.exe process and select End Process.
    # Open the file picker via "File > New Task (Run)" and click the Browse button.
    # Type or Paste %USERPROFILE%\AppData\Local (%LocalAppData%) in the File name field (AppData is a hidden folder).
    # Select the IconCache.db file and use "Delete" in the right-click context menu to delete the file.
    # After the IconCache.db file has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.
    The IconCache.db file is a hidden file, so make sure that you can see hidden files.
    * http://kb.mozillazine.org/Show_hidden_files_and_folders

  • My email says it's checking mail but doesnt find any and doesn't change update time

    My email says it's checking mail but doesnt find any and doesn't change update time. Only started today. Have checked settings and tried turning off to no help. Can anyone help?

    which email account is it? is it happening with all accounts or just one? Have you tried closing the mail app out of multitasking?

  • There are no icons of the apps i downloaded. I mean, I used them for a while, then my iPod died, I charged it a little, then turned it on, and saw blanks instead of apps. They work pretty fine, but there are no icons, just white rectangles. What can I do?

    There are no icons of the apps i downloaded. I mean, I used them for a while, then my iPod died, I charged it a little, then turned it on, and saw blanks instead of apps. They work pretty fine, but there are no icons, just white rectangles. What can I do?

    - First try resetting the iPod:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - If still problem restore the iPOd via iTunes on your computer.  First from backup and if problem persists restore to factory defaults/new iPod.

  • Copy & Paste pdf docs from 1 email to another and send them, but they all appear same when opened?

    Hi All,
    I have a user who is using Windows XP Pro & Outlook 2003, and has Adobe Acrobat 7.0.0 Standard.
    If she forwards an email with mutiple PDF's attached to a recipient all is OK.
    But if she copys and pastes the PDF's into a new email from the original email, and the recipient opens them, all the PDF's are the same document ?
    Can anyone assist with this Please?
    Thanks in advance.

    douglasfromcape town wrote:
    The e-mails (that need to be moved) are not in his iCloud. They are on his Mac... I imported them using Thunderbird from Outlook 2007.
    I want to move those imported e-mails which are on his Mac to Inbox for his new e-mail account (which should also be on his Mac right? even if it's IMAP... it should still allow e-mails into those folders?).
    No, you misunderstand how Imap works. Emails in an Imap account are stored on the Imap server, the local client is synchronized to the server (either on a schedule or using push). If your bosses emails are locally on his Mac then they will have to be sent to the iCloud server in order for them to appear in the iCloud account. That requires an internet journey.
    (When you copy from the imported folder to the inbox in Mail that is only the beginning pf the journey, Mail then has to upload whatever you just copied to the server)
    The easiest way to do it is as you were doing it, but 21,000 emails are far too many for a one shot transfer unless you have fabulous internet bandwidth, things will fail.
    I explained a reliable method for you to use earlier.

  • I need some help reseting my ID password i am trying by e-mail but they dont reply !!

    how to reset an apple ID password i am trying by e-mail but they dont reply ... my i cloud is not working because of this .....

    Not sure what you mean by "same problem". The OP forgot their Security Questions and needed them reset.
    Do you still have the old ID signed into iCloud? If you do, and you created a new Apple ID, and you have Find My iPhone turned on, then you are going to have to reset the password on the old ID to sign out of iCloud. Follow the Apple Security link I provided above to get the Security Questions reset.
    Cheers,
    GB

  • I just installed snow leopard on my mac and it automatically pulled my notes from my iphone to my mac mail and they showed up there as email. I want my notes kept separate on my iphone. What can I do?

    I just installed snow leopard on my mac and it automatically pulled my notes from my iphone to my mac mail and they showed up there as email. I want my notes kept separate on my iphone. What can I do?

    hi,
    i look but dont'find the way , what have you done ?

  • I have 100's of CDs that I have downloaded to my itunes library and they are in the library playable but they do not show up in the C drive under the iTunes Music folder under users.  Why are they in the libary and not in the itunes music folder. Win 7 OS

    I have 100's of CDs that I have downloaded to my itunes library and they are in the library playable but they do not show up in the C drive under the iTunes Music folder under users.  Why are they in the libary and not in the itunes music folder. Win 7 OS.  When I look in the library under the get info screen it says they are in the folder itunes music, under the c: drive but when I actually go to that folder to look for them they are not there....HELP!

    Hello RumDog,
    I think this article will help you find the media in your library.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    Discovering and changing the iTunes Media folder location
    Note: You would usually only change the iTunes Media folder location to share music between accounts on the same computer. See this article for specific steps on how to accomplish this. Also, see this article if you want to know how to move your music to a new computer.
    Mac OS X: Click the iTunes menu and choose Preferences.
    Windows: Click the Edit menu and choose Preferences.
    Click the Advanced pane. iTunes displays the location of your iTunes Media folder.
    You can then:
    Note where your media folder is, such as for backing up your media.
    Use the Reset button to reset it's location to the default (which is the iTunes folder).
    Click the Change button to select a folder for a new location. Once you change this location:
    If you make a new or alternate iTunes library, the new location will be used by that library.
    Existing files will not be moved unless you choose File > Library > Organize library and choose the option to "Consolidate files."
    From: Where are my iTunes files located?
              http://support.apple.com/kb/ht1391
    Cheers,
    Sterling

  • I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?

    I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?
    Let me explain a little more. I had downloaded a lot of free books in the past as a trial when iBooks was first released and since then I have decided I no longer want them, because of this I hid them from the purchased section of the iBooks store. The 5 books left are ones I decided to keep as seen in the following picture.
    This is how it appears in iBooks on my mac. There are 4 books downloaded and 1 book that I have decided not to download at this time. I would still like to keep this book available in the cloud incase I want to download it again in the future. You’ll notice that hide iCloud books is not selected, if I wanted to hide the book that I have chosen to keep in the cloud, but have not downloaded yet I could.
    This is exactly how I think this feature should work. If you have hidden a book from your purchases it should not show up in the mac Ibooks app. (I am aware you can never actually delete a purchase, just hide them and that hidden purchases can be restored to your account from within the account management section of the iBooks store).
    The iOS app is working differently for me. Here is a picture of the purchased tab on the iBooks store in iOS Ibooks. Again notice that pictures of Lilly is still yet to be downloaded. This is how I expected it to look.
    If we visit the front page of iOS iBooks the view is very different from what I expected. Here we can see the 4 books I wanted to keep on my device and have downloaded. We can also see the 1 book I wanted to keep, but did not want to store locally on the device and left in iCloud (Pictures of Lilly). However we can also see all the books I had hidden from the purchased section of my iTunes account and which I believe should no-longer be visible, Dracula, frankenstein etc…
    I am aware of the hide iCloud books button within the iOS app, but I did not need to use this to hide the books I had removed from the my purchased section of the iBooks store on the mac, why are they still appearing in iOS?
    I’m still not sure if this is a software glitch or not. This article suggests to me that books can be hidden, but I had already completed these steps.
    https://support.apple.com/en-us/HT201322
    A browse of google also suggests people may have been able to hide past purchases from the front page of iBooks on iOS in the past.
    In case there was an issue with syncing I tried logging in and out of my iTunes account via settings in iOS. Force closing the app, disabling automatic downloads and removing my device from iTunes in the cloud. Syncing with iTunes on the mac did not correct the issue either.
    Interestingly I have the same issue on my iPhone 6 running iOS 8.3 as I do on my iPad mini suggesting that this might be an issue either with my account or with iOS iBooks software in general.
    If there is a way to remove the already hidden iBooks in your account from the front page of iBooks on iOS without using the hide iCloud downloads button? Please help community!

    My apologies for the lack of photos, here is my post again with photos.
    I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?
    Let me explain a little more. I had downloaded a lot of free books in the past as a trial when iBooks was first released and since then I have decided I no longer want them, because of this I hid them from the purchased section of the iBooks store. The 5 books left are ones I decided to keep as seen in the following picture.
    This is how it appears in iBooks on my mac. There are 4 books downloaded and 1 book that I have decided not to download at this time. I would still like to keep this book available in the cloud incase I want to download it again in the future. You’ll notice that hide iCloud books is not selected, if I wanted to hide the book that I have chosen to keep in the cloud, but have not downloaded yet I could.
    This is exactly how I think this feature should work. If you have hidden a book from your purchases it should not show up in the mac Ibooks app. (I am aware you can never actually delete a purchase, just hide them and that hidden purchases can be restored to your account from within the account management section of the iBooks store).
    The iOS app is working differently for me. Here is a picture of the purchased tab on the iBooks store in iOS Ibooks. Again notice that pictures of Lilly is still yet to be downloaded. This is how I expected it to look.
    If we visit the front page of iOS iBooks the view is very different from what I expected. Here we can see the 4 books I wanted to keep on my device and have downloaded. We can also see the 1 book I wanted to keep, but did not want to store locally on the device and left in iCloud (Pictures of Lilly). However we can also see all the books I had hidden from the purchased section of my iTunes account and which I believe should no-longer be visible, Dracula, frankenstein etc…
    I am aware of the hide iCloud books button within the iOS app, but I did not need to use this to hide the books I had removed from the my purchased section of the iBooks store on the mac, why are they still appearing in iOS?
    I’m still not sure if this is a software glitch or not. This article suggests to me that books can be hidden, but I had already completed these steps.
    https://support.apple.com/en-us/HT201322
    A browse of google also suggests people may have been able to hide past purchases from the front page of iBooks on iOS in the past.
    In case there was an issue with syncing I tried logging in and out of my iTunes account via settings in iOS. Force closing the app, disabling automatic downloads and removing my device from iTunes in the cloud. Syncing with iTunes on the mac did not correct the issue either.
    Interestingly I have the same issue on my iPhone 6 running iOS 8.3 as I do on my iPad mini suggesting that this might be an issue either with my account or with iOS iBooks software in general.
    If there is a way to remove the already hidden iBooks in your account from the front page of iBooks on iOS without using the hide iCloud downloads button? Please help community!
    iPhone 6, iOS 8.3, Also an issue on my iPad mini iOS 8

  • My ipod had to be restored so I restored it. Now it says my songs are back on my ipod, but they ain't. I have tried syncing it like ten times.

    My ipod had to be restored so I restored it. Now it says my songs are back on my ipod, but they ain't. I have tried syncing it like ten times.

    - Try restoring from a backup that include the photos. See the restore topic of:
    iOS: How to back up
    - If you use PhotoStream you should be able to get the last 30 days worth from your PhotoStream. See:
    iOS: Importing personal photos and videos from iOS devices to your computer

Maybe you are looking for

  • How to set up Bonding on CentOS 6.2 with Linux Integration Services 3.4

    Having a hard time setting up bonding to work on a vm running CentOS 6.2. LinuxICv34.iso is installed.  Using three network adapters. Prior to os install I configured the three Network Adapters with the following settings: ***Via Virtual Switch Manag

  • Can I use TV only with my MacBook Pro, or I need a TV?

    I have an Apple 30" Cinema Display and a MacBook Pro, so I don't have a TV. Can I use TV directly on my computer without a TV (HOW?), or it doesn't work without a TV?

  • No eligible version of Logic found in Applications Folder ?

    The Logic Pro 7.1.1 update installs fine on the G4 and G5 macs (running 10.3.9 with RME PCI audio hardware) but on the Powerbooks (667 DVI, running 10.4.1, no ext audio hardware) it refuses to install. The installer does open and for a splitsecond so

  • These two rams are same?

    Hi,i am new hereI am looking for a ram for my desktop , while browsing rams on amazon i found this Crucial CT51264BF160B ram and when i searched for this ram on Crucial's website and then tried to check if its compatible with my PC ,the product page

  • RAC TO RAC CLONING ERROR IN EBS R12

    Hi , Hussain i need your support in this issue i am facing the same error ... At the third stage of RMAN restore ...