HTML emails sometimes show up as blank in Mail

I send emails to a subscriber list, using ThirdSphereHosting's Automation Station. This works fine, as long as the emails are plain text. As soon as I send an HTML email to the list, Mac Mail users get blank emails. On further inspection, though, the emails are not blank at all—all the information is there if I go to View>Message>Previous Alternative. Suddenly the email is all there. In "Raw Text", the entire message shows up, including the plain text alternative which was sent along with the HTML, and which was SUPPOSED to show up if the HTML did not.
This seems to be a problem only affecting Mac users, specifically those using Mac Mail—myself included.
Help!

Was a solution ever found in regards to this problem?
Does switching from Rich Text mail to Plain Text fix the problem?

Similar Messages

Hi I have this problem that when I send a mail to someone mails that I have already sent out end up on this email sometimes two or even twenty different mails end up going to the person I'm send ding a mail too please help

Hi I have this problem that when I send a mail to someone mails that I have already sent out end up on this email sometimes two or even twenty different mails end up going to the person I'm send ding a mail too please help

I have been doing some test now and have found out that my mails are being merged according to subject eg, so if I use cleaning goods as a subject and send out a new mail all mails with this subject are sent to the one person

TS3899 My email only shows last weeks worth of mail! I want it to show all of my mail previous

My email only shows last weeks worth of mail! I want it to show all of my mail previous

There are a couple of things that could be deleting mail messages.
In Mac's Mail app click on the Mail > Preferences menu item. Now select your offending mail account from the Accounts list. Now click on Advanced. There is a setting to "remove copy from server after retrieving message." The Mail app will delete messages from your email service based on this setting. This will not delete messages from your computer.
If you are losing messages from your computer then click on Rules in Mail's Preferences, then check each "rule" to see if there is one that could be deleting messages. Click on the rule and then on Edit to see the rules criteria
Example of a rule that would delete messages:
If neither of these is your problem I suggest you check with Yahoo to see if there is a setting on their service that could be deleting messages.
Dan

Suddenly none of my sent emails are showing up in the sent mail folder. I did just do the recent OS update.

None of my sent emails are showing up inthe sent mail folder...just started happening a few days ago...OS update the cause perhaps??

Check your settings in your email account. Settings>Mail, Contacts, Calendars - tap on your email account and make sure that all of the settings are as they should be.
If all of the settings are correct - Then try the basics and see if they help with this.
Restart the iPad by holding down onthe sleep button until the red slider appears and then slide to shut off. Topower up hold the sleep button until the Apple logo appears and let go of thebutton.
Reset the iPad by holding down on the sleep and home buttons atthe same time for about 10-15 seconds until the Apple Logo appears - ignore thered slider - let go of the buttons.
Quit Mail and restart the iPad. Go to the home screen first by tapping the home button.Quit/close open apps by double tapping the home button and the task bar willappear with all of you recent/open apps displayed at the bottom. Tap and holddown on any app icon until it begins to wiggle. Tap the minus sign in theupper left corner to close the apps. Restart the iPad. Restart the iPad byholding down on the sleep button until the red slider appears and then slide toshut off. To power up hold the sleep button until the Apple logo appears andlet go of the button.

HTML emails render as plain text. Restarting Mail.app resolves the issue

I keep seeing this problem every day. Occasionally when I receive an HTML email (e.g. a newsletter), the HTML isn't rendered -- instead some sort of plain text equivalent is displayed, which is full of entity codes and URLs to all the images in the HTML. Clearly not right.
If I restart Mail.app when this occurs, the HTML email is ALWAYS rendered correctly. It's really annoying having to do this every day!
It seems like it could be to do with leaving Mail.app running when my Mac is in Sleep mode -- the issue always seems to occur when I wake the Mac. When I have restarted Mail.app after the issue occurs, all incoming HTML emails are rendered correctly.
Has anyone else seen this issue and do you know of a workaround? How do I submit a bug to Apple?
Cheers,
Olly

Hi again:
The preference file is located in the home folder (~library>preferences). Occasionally (rare, but it happens) preference files become corrupted and then cause all sorts of odd behavior.
Barry

Don't want my AOL Email to show in the MESSAGES mailbox

Just got the 8300 from Verizon.    I set it up to get mail from my AOL mailbox.    The mail shows up in the "green" mail envelope on the main screen..     There is also a "mailbox" on the main screen.   That mailbox collects every voicecall, text message AND email that I recieve.    So..I am getting email in BOTH places.    I don't want the email to show up in the mailbox with text and voicecalls...I just want my email to show up in the "green" mail envelope.
So....does anyone know how to program the 8300 to "not" put my AOL mail in the messages mailbox? I've messed around with almost every menu...trying to find a way...but no luck.
Thanks
Solved!
Go to Solution.

On your BB device, you have a 'main' Messages folder, which collects ALL email, messages, SMS, PIN messages etc.
That is as designed. You can remove the SMS text messages to a separate folder (Messages > Menu > Options > General Options > scroll down to SMS and Email inboxes and choose > Separate.
You also have an AOL email inbox. You can hide it , you really don't need it.
1. If any post helps you please click the below the post(s) that helped you.
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Send html email

Hello...
Tow html email quesiotns:
1) I want to start sending promotional emails to my clients in html format. I believe that Entourage does not support this, but wondered if Mac Mail does.
2) Is there a forum that gives instructions on how to create an html email?
Thank you.
DW

1. Mail does support html, like Safari it's WebKit based.
2. The forum you are in now (Mail & Address Book) will give you advice on html email. If it were me I would use an application like Dreamweaver that contains an html editor to simply create these (but there are other html editors available for OS X).

HTML emails are blank in OSX Mail - but they show up fine in Entourage!

I send emails to a subscriber list through a third-party system.
The problem is what OSX Mail does with my HTML emails! OSX Mail users get emails that appear to be totally blank. On further inspection, though, the emails are not blank at all—all the information is there if you go to View>Message>Previous Alternative. In "Raw Text", the entire message shows up, including the plain text alternative which was sent along with the HTML, and which was SUPPOSED to show up if the HTML did not.
Notably, I've tested these same messages using Entourage to receive them on my Mac, and the messages show up exactly as they should. Is Apple aware of this problem????

Since in general OS X Mail receives html just, there must be something about the format used by your 3rd party sender which it does not like. To make Apple aware of the problem, use the feedback channel and send them the raw source which does not display.
http://www.apple.com/macosx/feedback/

Html emails are not displaying. they just show the code. text emails don't display at all. what's up?

suddenly today my email won't display properly. html emails just display the actual html code instead of a graphic display. Text emails just show a blank page. I have changed the View setting to show messages as original html, simple html and plain text. None of the settings restores things. All these emails were viewable properly yesterday.
Anyone got any ideas as to what's up?

sounds like your index and the data are out of synch. Often the result of anti virus activity either blocking the update of the index or quarantining the whole inbox so there is no mail left to display.
Right click the folder, select properties and then the repair button.

Why is my HTML email showing up wrong in different email account?

I've seen this before and I think it has to do with CSS (which I realize isn't supposed to be in emails), but I'm super new to this and have scoured the internet to find out exactly what I'm doing wrong and how to fix it. It shows up properly in my Yahoo acccount, but not in my Gmail accounts (which initially threw it in Spam, if that has anything to do with it). I only know the very basics of HTML and CSS, but still have get this work done and I'm assuming someone will be able to view the code and see what my issue is pretty quick - I hope! It previews in browsers just fine, it's only when I'm click "Forward to a Friend" to send it to myself to test.
See the HTML and screencaps of the difference in view below...
My HTML:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" />
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" />
<title>Summer Reading List: Best of Smarting Off Blog</title>
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          border-left-color: #483225;
.texta {
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          font-size: 11px;
          color: #483225;
.texta a {
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          color: #483225;
.titlea {
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          font-size: 19px;
          text-decoration: none;
          color: #80CCA9;
.titleb {
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          font-size: 19px;
          text-decoration: none;
          color: #154051;
.textblue {
          font-family: Arial, Helvetica, sans-serif;
          font-size: 11px;
          text-decoration: none;
          color: #154051;
.bottominfo {
          font-family: Arial, Helvetica, sans-serif;
          font-size: 11px;
          line-height: 16px;
          color: #FFFFFF;
.border {
          border: thin solid #7C5A45;
.text {
          font-family: Arial, Helvetica, sans-serif;
          font-size: 12px;
          color: #977347;
          line-height: 16px;
.intro {
          font-family: Georgia, "Times New Roman", Times, serif;
          font-size: 12px;
          line-height: 16px;
          color: #977347;
          font-style: italic;
.publisher {
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          color: #3D1B01;
.text a {
          font-family: Arial, Helvetica, sans-serif;
          font-size: 12px;
          color: #87C1A9;
          line-height: 16px;
body {
          background-color: #EAF5AE;
.text1 {
          font-family: Arial, Helvetica, sans-serif;
          font-size: 12px;
          color: #171800;
          line-height: 18px;
</style>
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document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
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      <p align="center"><span class="text">Summer reading list from LandOf.org. Having trouble viewing this email? <a href="http://www.landof.org/email/7-13.html" target="_blank" style="color:#6CA233">View it online.</a></span></p>
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                <td width="267"><font style="font-family: Arial, Helvetica, sans-serif;font-size: 12px;color: #977347;line-height: 16px;">People in the 18-to-34 age bracket currently prefer to rent in downtown areasover the suburbs and a sprawling yard. But what happens when they decide to raise families in larger homes?<br />
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            <p><font style="font-family: Arial, Helvetica, sans-serif;font-size: 12px;color: #977347;line-height: 16px;">This ingenious tiny studio apartment has everything a larger home does—a dining room, a kitchen, a bedroom, a lounge and more. How does it all fit into 250 square feet?<br />
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How it's supposed to show up:
How it's showing up in Gmail (Incorrectly! All the copy should be within the white box.):
Screencap from DW:
So, is it CSS causing this? Are the Tables setup incorrectly? Something not Inline? Not enough info for you? Gmail HATES ME?!
I'm just not seeing it and need to put the question out there while I continue to search for an anwer. Please respond!
Thanks!

Many mail clients reject images, JavaScript and embedded CSS styles. For best results use plain text near the top to communicate your message and give a link to the actual web page on your server.
For mail clients that do have limited support for HTML, use uncomplicated tables and inline CSS rules (inside the body tag).
All that meta data description is a red flag to spam filters. You shouldn't be using meta description or keywords in e-mails.
The article below has some good tips & resources for reliable e-mail templates you could use:
http://alt-web.com/Articles/HTML-Emails.shtml
Nancy O.

HTML emails show up as code only, no formatting

Hi All,
I am trying to learn how to send out HTML Newsletters for my clients. I have no trouble creating the design and layout (in GoLive), but when I cut and paste the code into Mail, it just shows up as code. I have uploaded my graphics to a server and have resolved my URLs to that server, so that's not the issue. It just seems to be something here. I've also tried it in Netscape Mail and Entourage, no good. I receive HTML email form others just fine. Ideas?
Thanks for your help,
MarkE

You can't cut and paste HTML code in the body of a message since the Mail.app does not include an HTML composer.
Save your GoLive document and open the document with Safari.
At the menu bar, go to File and select Mail Contents of This Page.
The rendered GoLive document in Safari will be copied to a new Mail.app message.

I receive daily emails from the NY Times, which I read from my Ipad. Some of the emails will show all of the stories available, and some will only show a few lines in the body and the rest of the email is blank. Any ideas of what I need to do to fix this?

I receive daily emails from the NY Times, which I read from my Ipad. Some of the emails will show all of the stories available, and some will only show a few lines in the body and the rest of the email is blank. Any ideas of what I need to do to fix this?

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

My email Box show blank messages with date 31/12/00.This bug passed my 3GS to 4S.How can i fix this?

My email Box show blank messages with date 31/12/00.This bug passed my 3GS to 4S.How can i fix this?

My email Box show blank messages with date 31/12/00.This bug passed my 3GS to 4S.How can i fix this?

When I send txt msgs from my phone the message shows on the recipients phone as if it came from my gmail account. What causes this? I'd like to correct this because when I receive their reply it sometimes shows up as an email.

When I send txt msgs from my phone the message shows on the recipients phone as if it came from my gmail account. What causes this? I'd like to correct this because when I receive their reply it sometimes shows up as an email.

I go into Messages there is a Send & Receive selection. My email address
is showing. I select Send & Receive and mu phone and email address is
there. A check mark is next to my email address. Is this the problem? I
was unable to remove my email address. I tried to remove my email address
but the response is "This email address could not be removed."
Thank you for your response. I will stand by for your next request or
instructions.
Steve
On Fri, Jun 27, 2014 at 10:54 AM, Verizon Wireless Customer Support <

HTML emails with attachments

When I compose an html email (ie: using the float left alignment on a picture) and add an attachment(word doc), the formatting is lost on the recipient's end. In fact usually, the body of the message is blank and the pictures, html file, and original attachment all show up as attachments. I'm wondering if this is an undocumented limitation of Mail or if I'm doing something wrong. I know that when you compose a mail using stationery you can't add any attachments.
The formatting isn't even correct in Mail's sent folder (show up as rich text similar to Mail 2's formatting). Is anyone out there able to send an html email with an attachment?
~Ryan

It looks like there is an actual RFC for HTML e-mail. It is a bit more "standard" than I thought. When I looked at the raw messages last night, they didn't look like other HTML MIME messages I had worked with in the past. If I can provide that Apple Mail doesn't conform to this RFC, I will update the bug report with the details. In the past, Apple has been very good with e-mail standards - years ahead of everyone else. I certainly hope the format of the message is correct and it is just a display problem.

HTML emails sometimes show up as blank in Mail

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