HTML Formatting Auto Email messages

We have a scenario, when we provide a status update to an SR. The activity description is sent out as an automatic email. Workflow is working fine issue is automatic email is in Text format instead of an HTML format. Reason why I need an HTML format is in the description there could be a link to a web page. This link appears as text instead of a Hyperlink.
CRMOD Support states this as an enhancement - I was wondering if anyone has created any workarounds for this.
Thanks

I dont believe there is a workaround for this as the emails are sent as plain text email. This has been highlighted as a request from customers i asked them if EMOD could be used in workflow which would be great for both internal and external customers.

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    Regards
    Nanda

    Hi Nanda,
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    In one report just display the ALV..
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    TABLES: VBRK.
                     TYPES DECLARATION                                   *
    TYPES: BEGIN OF TY_VBRK,
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           END OF TY_VBRK,
    *-- customer details
           BEGIN OF TY_KNA1,
            KUNNR TYPE KUNNR," Customer Id
            NAME1 TYPE NAME1," Customer Name
            ADRNR TYPE ADRNR," Address No
           END OF TY_KNA1,
    *-- Mailing details
           BEGIN OF TY_ADDR,
            ADDRNUMBER TYPE AD_ADDRNUM, " Address No
            MAIL_ID TYPE AD_SMTPADR,    " Email Address
           END OF TY_ADDR,
    *-- Log details
           BEGIN OF TY_MSG,
            STR1 TYPE AD_SMTPADR, " Email Address
            STR2 TYPE KUNNR,      " Payer Id
            STR3 TYPE NAME1,      " Payer Name
            STR4 TYPE D,          " Date
            STR5 TYPE T,          " Time
           END OF TY_MSG.
                 I N T E R N A L  T A B L E S                            *
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          LISTOBJECT TYPE TABLE OF ABAPLIST,   "table with displayed list
          HTML TYPE TABLE OF W3HTML,           "html container
          RETURN TYPE TABLE_OF_STRINGS,        "message table
          IT_VBRK TYPE TABLE OF TY_VBRK,       "Billing Details
          IT_KNA1 TYPE TABLE OF TY_KNA1,       "Customer Details
          IT_ADDR TYPE TABLE OF TY_ADDR,       "Mail id
          IT_MSG TYPE TABLE OF TY_MSG.         "Log Details
    *-- Structure Declarations
    DATA: WA_REC TYPE AD_SMTPADR,
          WA_KNA1 TYPE TY_KNA1,
          WA_ADDR TYPE TY_ADDR,
          WA_MSG TYPE TY_MSG.
          Declarations for Sending mail                                  *
    *-- To Create link and add recepients address
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    DATA: DOCUMENT TYPE REF TO CL_DOCUMENT_BCS.
    *-- To Create Sender Id
    DATA: SENDER_ID TYPE REF TO IF_SENDER_BCS.
    *-- To Create recepient address
    DATA: RECIPIENT TYPE REF TO IF_RECIPIENT_BCS.
    *-- To Handle Exceptions
    DATA: BCS_EXCEPTION TYPE REF TO CX_BCS.
    *-- To check if the mail is sent to all recepients
    DATA: SENT_TO_ALL TYPE OS_BOOLEAN.
    DATA: CONLENGTHS TYPE SO_OBJ_LEN . "To calculate length of the HTML file
                  V A R I A B L E S                                      *
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          SENDER TYPE AD_SMTPADR,  "Sender Address
          SUBJECT TYPE SO_OBJ_DES. "Subject
    DATA: BCS_MESSAGE TYPE STRING ."String to store exceptions
    DATA: V_KUNAG TYPE KUNAG.      "Payer Id
    DATA: V_MAIL TYPE AD_SMTPADR,  "Mail Address
          V_DATE TYPE ZZBCDATE.    "To Validate Entered Date
                 S E L C T I O N - S C R E E N                           *
    SELECTION-SCREEN BEGIN OF BLOCK B1 WITH FRAME TITLE TEXT-001.
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    PARAMETERS:     P_MAILFT TYPE AD_SMTPADR,  "Mail id
                    P_MAILSC TYPE AD_SMTPADR.  "Mail id
    SELECTION-SCREEN END OF BLOCK B1.
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    AT SELECTION-SCREEN.
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              INTO V_DATE
              WHERE ZZBCDAT IN S_ZZBCDA.
      ENDSELECT.
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    *-- Selecting the Payer Details Based on Input Dates
      SELECT KUNAG
              FROM VBRK
              INTO TABLE IT_VBRK
                   WHERE ZZBCDAT IN S_ZZBCDA.
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      SELECT KUNNR
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             ADRNR
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              INTO TABLE IT_KNA1
                   FOR ALL ENTRIES IN IT_VBRK
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              FROM ADR6
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                   WHERE ADDRNUMBER = IT_KNA1-ADRNR.
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          AT NEW KUNNR.
            READ TABLE IT_KNA1 INTO WA_KNA1 WITH KEY KUNNR = WA_KNA1-KUNNR
                                                              BINARY SEARCH.
            REFRESH RECEPIENTS.
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            LOOP AT IT_ADDR INTO WA_ADDR WHERE ADDRNUMBER = WA_KNA1-ADRNR.
              IF NOT WA_ADDR IS INITIAL.
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            IF NOT P_MAILFT IS INITIAL.
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            ENDIF.
            IF NOT P_MAILSC IS INITIAL.
              TRANSLATE P_MAILSC TO UPPER CASE.
              APPEND P_MAILSC TO RECEPIENTS.
            ENDIF.
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            TRANSLATE REPORT TO UPPER CASE .
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            SUBMIT (REPORT) WITH S_ZZBCDA IN S_ZZBCDA
                            WITH P_KUNAG = V_KUNAG
                             EXPORTING LIST TO MEMORY AND RETURN.
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            REFRESH : LISTOBJECT, HTML .
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            CALL FUNCTION 'LIST_FROM_MEMORY'
              TABLES
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                LISTOBJECT  = LISTOBJECT.
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            DATA: V_LINES TYPE I.
            DESCRIBE TABLE HTML LINES V_LINES.
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                I_TEXT = HTML
                I_LENGTH = CONLENGTHS
                I_SUBJECT = SUBJECT ).
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                CALL METHOD SEND_REQUEST->SET_DOCUMENT( DOCUMENT ).
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                CALL METHOD SEND_REQUEST->SET_SENDER
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                    I_SENDER = SENDER_ID.
                CLEAR WA_REC .
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                LOOP AT RECEPIENTS INTO WA_REC .
                  CLEAR RECIPIENT .
                  RECIPIENT = CL_CAM_ADDRESS_BCS=>CREATE_INTERNET_ADDRESS(
                  WA_REC ).
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                      I_RECIPIENT = RECIPIENT
                      I_EXPRESS   = 'X'.
                ENDLOOP .
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                  EXPORTING
                    I_REQUESTED_STATUS = 'E'
                    I_STATUS_MAIL      = 'E'.
                CALL METHOD SEND_REQUEST->SET_SEND_IMMEDIATELY( 'X' ).
    *-- Sending the Document
                CALL METHOD SEND_REQUEST->SEND(
                EXPORTING
                I_WITH_ERROR_SCREEN = 'X'
                RECEIVING
                RESULT = SENT_TO_ALL ).
                IF SENT_TO_ALL = 'X'.
    *-- Getting the details to display the Job Log
                  LOOP AT RECEPIENTS INTO V_MAIL.
                    WA_MSG-STR1 = V_MAIL.
                    WA_MSG-STR2 = WA_KNA1-KUNNR.
                    WA_MSG-STR3 = WA_KNA1-NAME1.
                    WA_MSG-STR4 = SY-DATUM.
                    WA_MSG-STR5 = SY-UZEIT.
                    APPEND WA_MSG TO IT_MSG.
                  ENDLOOP.
                ELSE.
                  APPEND 'Mail not sent'(005)  TO RETURN.
                ENDIF.
                COMMIT WORK.
              CATCH CX_BCS INTO BCS_EXCEPTION.
                BCS_MESSAGE = BCS_EXCEPTION->GET_TEXT( ).
                APPEND BCS_MESSAGE TO RETURN .
                EXIT.
            ENDTRY.
          ENDAT.
        ENDLOOP.
      ELSE .
        APPEND 'Specify email address for sending'(006) TO RETURN .
      ENDIF .
                     E N D - O F - S E L E C T I O N                     *
    END-OF-SELECTION.
    *-- Displaying the Job Log
      FORMAT COLOR 1 INTENSIFIED ON.
      WRITE:/        SY-ULINE(121),
                (40) 'Mail Sent to'(007),
                     SY-VLINE,
                (12) 'Payer Id'(008),
                     SY-VLINE,
                (35) 'Payer Name'(009),
                     SY-VLINE,
                (10) 'Sent Date'(010),
                     SY-VLINE,
                (10) 'Sent Time'(011),
                     SY-VLINE,
                     SY-ULINE(121).
      LOOP AT IT_MSG INTO WA_MSG.
        FORMAT COLOR 2 INTENSIFIED ON.
        WRITE:/         SY-ULINE(121),
                   (40) WA_MSG-STR1,
                        SY-VLINE,
                   (12) WA_MSG-STR2,
                        SY-VLINE,
                   (35) WA_MSG-STR3,
                        SY-VLINE,
                   (10) WA_MSG-STR4  DD/MM/YYYY,
                        SY-VLINE,
                   (10) WA_MSG-STR5  USING EDIT MASK '__:__:__',
                        SY-VLINE,
                        SY-ULINE(121).
      ENDLOOP.

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