HTML Help 1.4 - Where?

During the RoboHelp install, a message box popped up
informing me that I would need to get HTML Help 1.4 from the MSDN
website. So after the install was completed, I went to the MSDN
website and looked for HTML Help 1.4. And I found a file that
seemed to be the correct one. The page title side 1.4, and there
was nothing to indicate otherwise.
It was only after the file was downloaded and the install
process started that I learned that what I had actually downloaded
was version 1.3. And oddly enough, my computer apparently came with
1.31 pre-installed. And now the RoboHelp Tutorial appears to be
crashing because of HTML Help (there's an error message about the
HTML Help Executeable that pops up just before the tutorial window
crashes to the desktop).
So where do I find 1.4?

I've already done that - sort of.
The company replaced my computer with a brand new one just a
few days after I originally received the RoboHelp program.
Everything ran fine on that machine. I still got the "missing
version 1.4" message, but I didn't think to actually make a note of
the missing program at the time, and so I didn't go looking for it
until I installed RoboHelp on the new machine.
However, I did not have the same error problems on that
machine. No DEP errors, and no crashes to the desktop.
I spoke to Adobe on the phone yesterday, as well, and their
advice was to do a complete uninstall (using the guidelines on the
website) and reinstall of RoboHelp, but that doesn't appear to have
worked.
In summary, my problem list -
During RoboHelp 6 install, a message pops up indicating that
HTMLHelp 1.4 will need to be downloaded in order to compile. This
occurred on both machines.
On the new machine, I attempted to download and install
HTMLHelp 1.4, and got 1.3 instead which I went ahead and installed.
There appears to already be a later version hidden somewhere in the
depths of the hard drive. When I tried to run the tutorial
afterwards, I got a machine indicating a DEP error from "HTML Help
Executeable", and crashed to the desktop.
I have a sneaking suspicion at this point that the HTML Help
install ended up conflicting with the version already on the
system, and somehow a pointer got redirected and hasn't been reset.

Similar Messages

**$$PlaceHolder$$** appears where header should be in HTML Help topics

I have been working on this Help Project for a client since
2004, updating it when they update their software.
I recently upgraded to RH7, and have been working on an
update on their Help project. When I build the HTML Help output
this morning, the header was correct on only the first two topics;
then on subsequent topics I was getting "Script Error" warnings.
I went back into RH7 and checked for missing files etc - all
OK.
Then I did a menu > Tools > Update HTML Effects, which
usually sorted out any misbehaviour or earlier versions. New
compile to HTML Help. Again, the header is normal on the first two
topics only, but on all the other (100+) topics, the header is
replaced by text **$$PlaceHolder$$**.
The header comprises a single cell table with a background
graphic, and a small graphic within the cell itself.
The two topics that display correctly are at top level in the
ToC; all other topics are in Books in the ToC.
I tried Browse Sequence set to Zero and set to 1, but same
problem. I tried removing the browse sequence display from the
output build, but same problem.
Headers appear correctly in topic Preview mode.
I tried removing the template from all topics and then
reapplying it; then did a new build. When I try to run the Help
Guide, I get the ToC pane in view OK, but the start topic is blank,
and I have "Internet Explorer Script Error" dialogue:
"An error has occurred in the script on this page.
Line 29, Char 1
Error: Object expected.
Code 0.
URL:
mk:@MSITStore:D:\!Active%20clients\Client%20BP%20Sunbury\Client%20BPOSS%20Shipboard\BPOSS _Shipboard_CHM\BPOSS_SB_Help.chm
Do you want to continue running scripts on this page?
Yes/No."
If I click Yes, the Help Guide runs OK with all headers in
place.
I can then select any other topic, and all is OK; if I select
the Start topic, then I get the script error message again.
HELP!! This is for a major client, and the Help Guide is not
deliverable in this form.
SOLUTION: I think I found the cause of problem. I had a
splash screen on the first topic, inherited from long ago. I
removed it, did a rebuild, and now everything works OK. I then
reinserted the Splash Screen, rebuild, and now OK.
Conclusion: I think there is a
BUG in *Update HTML Effects*.
Please pass it on!

To be honest you only need to use the Update HTML Effects if
you have added a HMTL effect to one of your styles and you want
this to be reflected in the topics you have already created. Of
course you may have done exactly that

RoboDemo (Captivate) file links don't work in HTML Help

I have about 20 Flash movies (one .swf and one .html file
each) that I created using Captivate (formerly "RoboDemo"). They
are stored in a subfolder named "Demos" below the application
folder where my compiled Help file is stored. Each movie is
referenced in a Help topic with a statement like the following:
{ewl RoboEx32.dll, WinHelp2000, HREF="demos\dc_gaprop.htm"
ALTERNATE="Self_Running_Demo_Links”}
When I compile for WinHelp 4, the Flash movies run fine when
I open the topics that reference them as above. When I compile for
HTML Help, however, nothing happens when I open the topics that
reference them. All plain text topics and web page links appear to
work fine in the HTML Help version. I am running Help on my local
drive. I have a Windows XP machine. I am using RoboHelp 5.0 (a
little out of date, I know, could that be the issue???)
Thanks for your help!

Hi pgcalc
I'll spare you my normal admonishment about creating HTML
Help using RoboHelp for Word.
You might take a look at the following links and see if they
help any. They are geared toward RoboHelp HTML, but maybe provide
something useful that could help.
Link
one
Link
two
Keep us posted on whether the links were helpful.
Cheers... Rick

Missing Browse Sequences in HTML Help

Problem
Browse sequences in our Microsoft HTML help (.CHMs) are missing after we upgraded from RoboHelp x5 (running WinXP Pro) to RoboHelp 9 (running Win7, 64-bit).
Background
We've been using RoboHelp x5 and RoboSource Control 2.3 version control for several years. Prior to 2012, our RoboSource Control server machine was a WinXP Pro VM session, while our 3 RoboHelp/RoboSource Control client (author) machines were physical WinXP Pro machines.
After the first of this year, our 3 client machines were replaced with Windows 7 Enterprise, 64-bit physical machines. In order to continue running RoboHelp x5, we created a Windows XP Pro virtual machine on each client machine; Robohelp x5 and the RoboSource Control 2.3 client software were then installed and run from the WinXP VM environment. Browse sequences were included in the many (at least 4 per month) CHMs that we compiled/generated during the several months that we ran in this environment without any issues.
We just (over the past few weeks) upgraded to Adobe's Technical Communication Suite 3.5 (RoboHelp HTML 9 and RoboSource Control 3.1). A new Windows 7 Enterprise, 64-bit VM was created for the RoboSource Control server installation, and we simply installed the RoboHelp 9 and RoboSource Control 3.1 client software directly on our 3 Windows 7 client machines. We did not remove the VM sessions from the client machines, but we don't run them either.
Since we upgraded RoboHelp to version 9 (which is also to say, started running RoboHelp in a true Windows 7 64-bit environment), none of our browse sequences appear when we compile/generate a .CHM in RoboHelp 9 and then launch the .CHM from anywhere OTHER THAN within the RoboHelp HTML application. If we launch the Help from within RoboHelp, using either the Generate Primary Layout function (and then view result) or the View Primary Layout function (HTML Help is our primary layout), the browse sequences appear and function properly.
I've already researched (including this forum and all the previous posts on this issue) and run tests, attempting to identify the cause and/or resolve the issue. The actual tests and results are listed after the next section (which provides technical details on what I believed to be the critical aspects of this issue within our environment; perhaps someone will spot something regarding the version of the HHActiveX.dll or a path/value for one of the registry settings).
Environment Technical Details
RoboHelp 9/RoboSource Control 3.1 Server
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
MS SQL Server Express 2005
RoboSource Control 3.1 Server and Client
RoboHelp HTML 9.0.2.271
Note: RoboSource Control 2.3 was installed on this machine at one point, in an attempt to perform the database migration, but it was subsequently uninstalled and the migration was performed on our old Windows XP RoboSource Control 2.3 server machine. No other version of RoboHelp has ever been installed on this machine.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on this machine.
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HH.exe:
HKEY_CLASSES_ROOT\Applications\hh.exe
HKEY_CLASSES_ROOT\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_CLASSES_ROOT\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\hh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\MostRecentApplicationhh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\FileAsso ciationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUC:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551_Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
RoboHelp 9/RoboSource Control 3.1 Client Machines
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
RoboSource Control 3.1 Client
RoboHelp HTML 9.0.2.271
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Windows\System32
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
C:\Windows\SysWOW64
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
RoboHelp x5 and RoboSource Control 2.3 Server
OS: Windows XP Professional, SP3
RoboHelp Programs:
RoboSource Control 2.3 Server and Client
RoboHelp HTML x5.0.2 (Build 606)
Note: MS SQL Server and RoboSource Control 3.1 were temporarily installed in order to convert the databases from RoboSource Control 2.3 to RoboSource Control 3.1.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files\RoboHelp Office\Redist
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHELP
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHTML
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\WINDOWS
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
C:\WINDOWS\ServicePackFiles\i386
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
Troubleshooting Tests and Results
Test 1: Ran command line: C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 2: Ran command line: C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 3: Ran command line: C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 4: Ran command line: C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 5: Deleted HHP, CPD, and created new HTML Help SSL definition. Opened project, compiled with new SSL, opened CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 6: RoboHelp install again. Didn't see any "repair" options, so I ran the install over the existing one. Then deleted HHP, CPD, and created new HTML SSL definition. Compiled. Opened the CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 7: Edited the browse sequences to see if that would trigger or set a flag. Note: I already compared the "flags" (it's actually a number sequence) in the RHwnd.apj file (via Notepad) to the "flags" in the RHwnd.apj file. While I don't know which one represents browse sequence enabling, the number sequences were identical. Note: I compared RHwnd.apj files pre- and post-Browse Sequence enabling (with no other changes), but the flag values were completely different (it's not a simple 0/1 flag).
Result: N/A
Test 8: I copied older CHMs that were generated/compiled in RoboHelp x5 over to my local, Window 7 Enterprise, 64-bit, SP1, machine. Launched the CHMs from Windows Explorer by double-clicking on them.
Result: Browse sequences ABSENT.
Test 9: I browsed over our network (via Windows Explorer) to our old RoboHelp x5/RoboSource Control 2.3 server, and launched older CHMs that were generated/compiled in RoboHelp x5 and still sitting on that machine, by double-clicking on them.
Result: Browse sequences ABSENT.
Test 10: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), and launched older CHMs that were created (and never upgraded) in RHx5 by double-clicking on them.
Result: Browse sequences PRESENT.
Test 11: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), opened Windows Explorer on that machine, browsed over the network to our new RoboHelp 9/RoboSource Control 3.1 server (Win7), and then launched new CHMs that were generated/compiled in RoboHelp 9 by double-clicking on them.
Result: Browse sequences ABSENT.
Test 12: I logged on (via RDS) to our older RoboHelp x5/RoboSource Control 2.3 server (WinXP), copied CHMs that were generated/compiled on our new RoboHelp 9/RoboSource Control 3.1 server (Win7) in RoboHelp 9 over to the WinXP machine, and then launched them by double-clicking on them.
Result: Browse sequences ABSENT.
CONCLUSIONS
The machine you are logged on to matters more than where the CHM resides (that is, locally or on another networked machine), or even the version of RoboHelp that it was compiled/generated in (although as my next conclusion states, this last one does appear to matter).
Supporting evidence: CHMs that were compiled/generated in RoboHelp x5 only display browse sequences when they are launched (via double-click) locally from a WinXP machine. Browse sequences are absent when they're launched from a Win7 machine.
The version of RoboHelp that the CHM was compiled in matters.
Supporting evidence: Browse sequences in RoboHelp 9 generated/compiled CHMs do not appear, even when the CHMs reside on a WinXP machine. Is HHActiveX.dll somehow incorporated into the generate/compile process?
Either HH.exe or HHActiveX.dll, or both, matter.
Supporting evidence: Browse sequences appear in RoboHelp 9 generated/compiled CHMs on a Win7 machine when I launch the CHM from a command line, specifying which HH.exe to use.
Is this a function of the HH.exe (there are multiple instances of HH.exe on my Win7 machine, but the command line solution doesn't work for all of them; plus, each files seems to be identical/the same version), or
is it a function of HHActiveX.dll (does HHActiveX.dll registration control which HH.exe works, which would explain why some of HH.exe's don't work from a command line; the assumption here, then, is that when I double-click a CHM, the default HH.exe that is used isn't the one that's registered)?

Hello again
Hopefully Colum won't mind my offering a few answers here and there,
RoboFan wrote:
Thanks for the response, Rick. I appreciate the feedback.
A few follow-up questions...
Can you confirm that neither the version of HH.exe, nor its file path matter?
Unsure what you mean by the version of HH.exe mattering. If you double-click a CHM file on a 64 bit Windows system, it appears that it automatically opens the 64 bit version of HH.exe. Short of having an installation routine of some sort that reconfigures the operating system to open the 32 bit version instead, I can't fathom a way that you would be able to influnce the behavior. Obviously, application developers are able to force this choice. I say that because after you compile and choose to View Result, RoboHelp opens the 32 bit version of the CHM viewer. Now whether this is behavior that is designed by the application developer or whether it's standard Windows behavior with RoboHelp being a 32 bit application is beyond me. Only Adobe can really say for sure what is going on.
How do I identify/verify that an instance of HHActiveX.dll is the 32-bit version?
How do I identify/verify that an instance of HHActiveX.dll is the 64-bit version?
I'm not sure there is a way. At least I'm not knowing a way. I think the best you can do is supply both versions and tell your installation team to register both. Then it shouldn't matter, no?
Where can I obtain the 64-bit version of HHActiveX.dll?Based on my research, it appears that C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist on our 64-bit machines would be one such location. Can you verify this?
I think Colum answered that.
Where should the 64-bit version of HHActiveX.dll that I subsequently register, reside (i.e., file path)?
Wherever you (or more precisely your installation team) decide to place it.
Likely you will think that answer is a bit snarky. But it's not intended to be that way. I'm just being honest. That's why you have to register it with Windows. The process of registering the DLL tells Windows where it is and how to work with it.
Should I replace all 32-bit instances of HHActiveX.dll on our 64-bit machines?
I've never encountered a need to replace versions. But again, likely only Adobe can answer that one with a straight face.
Assume I successfully register the 64-bit version of HHActiveX.dll. If our primary layout in RoboHelp HTML is HTML Help and I invoke the Generate Primary Layout function (and view result) or View Primary Layout function in RoboHelp HTML (i.e., I launch a .CHM from within RoboHelp HTML), will RoboHelp HTML re-register the 32-bit version of HHActiveX.dll? And if this is the case, does that mean I'll have to go back and re-register the 64-bit version each time I use either of those functions?
Launching the file does nothing to register the dll. That's why there is a separate process. The act of registering should be a one off. I believe what happens is that the Windows Registry is modified with information that HH.exe (64 bit or 32 bit) uses to determine what to do with the dll(s). Again, I'm not an application developer nor did I stay at a Holiday Inn Express last night so I can't claim to be one.
I believe that once you get both dlls properly registered, it won't matter if you launch the 64 bit or the 32 bit version of HH.exe. The Browse Sequence window should then show. (Incidentally, the same dll also manages behavior of the Glossary tab functionality in a CHM)
What happens in a mixed (32-bit/64-bit) environment?
Our in-house network contains a mix of 32-bit and 64-bit machines.
We post a .CHM (with browse sequences) to a standalone PC (no RoboHelp applications are installed on this particular PC) on our in-house network.
All the 32-bit and 64-bit machines on the network can access this single .CHM file via a shortcut.
Does the existence and registration of HHActiveX.dll matter for just the PC hosting the .CHM, just the PCs accessing the .CHM, or all PCs? And which versions of HHActiveX.dll need to be registered for which machines?
Yeah, good luck with that. Years ago, Microsoft modified the behavior of CHM content to disallow working that way. CHMs are intended to be copied to *EACH PC* using it. There are ways to modify the Windows Registry to allow CHM to still work that way, but it's something your IT staff have to manage. And by modifying things to allow it, you have to relax security and that makes a machine more vulnerable to attacks down the road. Years later, Peter Grainge still reports that his page on this is still among the most often visited. Click here to visit Peter's page.
Hope I managed to satisfactorily answer your "few" other questions. I tried... LOL
Cheers... Rick
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Cannot view topics in generated HTML help

I am using RoboHelp HTML Version 11 with Windows 7 Enterprise/Service Pack 1. My problem is with generating HTML help files. It appears to generate and I get the message that it ran successfully. It even generates the CHM file, but when I click on a topic, nothing happens. The topics don’t open at all. The TOC books do, but not topics. I do get a compiling warning “The size of the stop file has to be limited in 512 bytes.” I have no clue what the stop file is. Did a quick search but didn’t find anything useful other than another user a few years ago who had the same issue and same warning. Unfortunately, I did not see resolution posted. Any help would be greatly appreciated! Thank you.

Hi there
Ummm, where exactly is the CHM file that you are trying to open?
Perhaps the link below will explain some things?
Click here to view
Cheers... Rick

Unable to add Search Tab to HTML Help

In RoboHelp HTML 6 I check Search Tab in the Window
Properties dialog but after I compile, no Search Tab is available
in the compiled help. Other Window features seem to switch on or
off as expected. This project was converted from WinHelp (RoboHelp
2002 for Word) at some point. I'm not sure what import/conversion
process was used to move it to HTML Help. Other project aspects
seem to work OK. Previous WinHelp to HTML Help conversions have not
experienced this problem. Any suggestions would be welcome.

Hey Rick,
I actually tried that pretty early in the process, but still
ran into the same problem. The good news, though, is that I seem to
have fixed the project. It's a bit of a kludge, but whatever works.
I opened the *.hhp file for the project in question in
Notepad, then opened the *.hhp file for another project that had
the search tab, and compared them. I ended up making the following
changes in the problematic project's *.hhp file to make their
settings match:
In the OPTIONS section, changed Full-text search to Yes.
In the WINDOWS section, changed the settings for the
project's main window to the following:
"Project
Title","project.hhc","project.hhk","","",,,,,0x40040520 (etc.)
That last number in the line was something entirely different
originally, and I think that's where the problem lay. Saved and
closed the file, then recompiled and the tab now shows up.
Hope this helps!
Best,
Melinda

Cannot Compile CHM -- Message says to close all HTML Help windows

Running TCS 1.3 with latest patches.
Single source project - output to HTML Help (.chm).
When I try to compile, I receive the following message:
"Cannot create compiled file. It may be open in another window. Please close all HTML Help windows and try again."
I don't have any HTML Help windows open. Shutting down RH and restarting does not resolve the problem. I have to shut down the computer, which is a serious hassle, before I can compile again. I do work from a network directory, which may be causing it, but I'd like to know if there is a process I can kill from the Windows Task Manager that would allow me to compile without having to restart my computer. I don't see any process that identifies itself as something I can kill to resolve this issue.
Anyone?

Hi there
That message normally indicates you have launched the .CHM file that you are trying to create. The first step of the process is to destroy the existing .CHM in preparation for building the new one. Just as you would need to destroy a house on a lot where you wish to build a new one.
If your .CHM is on a network drive, another user may have it open. (yet another good reason for working locally)
If your .CHM is on your local drive, RoboHelp believes you have it open. If you press Alt+Tab, you may see a blue up arrow. That will indicate the running CHM file.
Cheers... Rick
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Non Server Based Html Help

I am using the following call which works perfectly well for
server based HTML help:
RH_ShowHelp( pWnd->m_hWnd, pDoc->m_sHelpPath,
HH_DISPLAY_TOPIC, 0 )
where pDoc->m_sHelpPath equals
http://localhost/Help/HelpStart.htm.
However I cannot get this code to work for non-server based
help despite my best efforts
i.e. where pDoc->m_sHelpPath equals
C:\Inetpub\wwwroot\Help\HelpStart.htm.
Can anybody offer an explanation?

To create, you would need a copy of Acrobat pro which comes with designer, which allows you to hide show subforms. See designer forum for more info.
You can also use the form fields in acrobat perhaps based on page templates.
The only reason to get a server product with this would be to enable end users of the form to save the pdf using the Free reader. if this is not a requirement (PDF is submitted to a webserver, or simply printed) not sever would be required.

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

No Glossary when generating HTML Help

Theres no glossary tab when I generate an chm file. I have a glossary selected in the HTML Help Options. Can anyone help?

Hi Stacy
Perhaps try defining a new window with the desired attributes, then compile again and choose the new window. I've seen where that sometimes helps.
Cheers... Rick
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Home button in HTML Help Not Working

My Home button in HTML Help Not Working.
Also the Home option from the Options menu does not work. I receive the "This program cannot display the webpage" error.
I have the correct file name (titlepg.htm) in the Advanced Windows Ptoperties "Default" field and the "Home" field. However, I still receive the "This program cannot display the webpage" error.
How can I correct this situation? Thanks, your help is appreciated!

Can you post a couple of screen captures please?
One where you show the Project Explorer with the desired topic in view. Another where you show the dialog where you specify the Home page destination.
Another thing you may wish to try is to define a totally new window, assign the values there and ensure you point to the window in the Single Source Layout recipe.
Oh, and one other thing. Are you using RoboHelp HTML or RoboHelp for Word?
Cheers... Rick
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Can HTML Help render a flash file with all bells and whistles?

I use Captivate to generate a .swf file, and inserted that .swf into my RH8 project and generated HTML Help.
When I look at the .CHM file, the flash plays, but not ideally.
a) It plays immediately when the topic is opened, and there's no way to re-start it except to close and re-open the topic.
b) There are no stop/start/pause buttons on the flash video. Could I have added those in Captivate?
Is the .CHM-player capable of flash videos with controls?
What did I miss?
Thx.

Hi Bruce
Ugh, from what you are describing, you are going at things all perfectly from the "Adobe approved and recommended" way of operating, but it's a method I don't personally use or recommend. Please tell me if I'm right with my assumption here.
I'm assuming (based on what you have stated) that you didn't launch Captivate separately, create the demo and publish it, then close Captivate and open RoboHelp HTML and insert what Captivate created. I'm guessing you used the wonderful (cough) integration that exists where you are in the middle of a topic and BAM! It suddenly hits you that a Captivate demo would be PERFECT here. So you cease your chain of thought while editing the topic and from inside RoboHelp you click File > New > Captivate demo and RoboHelp magickally opens Captivate to record the demo. You finish and close and the demo magickally appears inside RoboHelp.
Did I guess right?
Assuming I did, your case is precisely why I avoid working that way and why I don't recommend it. When you work this way you give up control of many Captivate capabilities and you enter into a realm of frustration.
I recommend using Captivate as the separate application it is. Open it separately. Record and create the Captivate parts separately. Then bring it into RoboHelp once it's reached prime time.
Please advise and we will proceed accordingly with getting you squared.
Cheers... Rick
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Single sourcing tools for paper and html help

Hi
Today I started a new job where html help is made in RoboHelp
and the paper manual is made in Word. Both are translated to 5
languages, so the translators also use Word and RoboHelp.
Unfortunately there is no single sourcing at all.
I want to introduce single-sourcing so that I use the same
source for output to html help and paper.
I am used to FrameMaker for paper output and the WebWorks
Publisher plugin for the html help output.
If I were alone I might use FrameMaker and Madcap Blaze. I
think however that I can introduce one but not two new tools for
the 5 translators.
What Is your suggestion? Which tools should I use? Word
hasn't the conditional text feature I need. I don't belive that
RoboHelp can create a Word output which lives up to the Company
design standards. Besides, will Robohelp live, does it works under
Window Vista?

Hi Polle2. First of all there are many users on these forums
who use RH to single source with no problems. Sure RH single
sourcing requires a little thought and set-up - just like most our
"true single source" tools. There's a new version of RH planned
(version X6) and currently in beta test but we won't know what
included in it until it's formally released.
As far as product comparisons are concerned, I've not used
Madcap Blaze and neither has anyone else as I believe it's not
released yet. My two penneth worth is you are right to go down the
single sourcing line and that RH - and other tools - could all fit
the bill. It all depends on which one fits your specific
needs.

Open an HTML Help file

I'm trying to open an html help file from my program. The source file where I call it is in the package A in the JAR, ant the HTML file is in package HTML in the JAR; so that I do:
Runtime.getRuntime ().exec ("cmd /c start HTML/Help.html");
But it doesn't find the file. Any idea?

If it's in your JAR, you can't directly use a system call to open it. You have to extract it from the JAR and save it to disk unpacked, at least temporarily. Otherwise, you use an All-Java HTML viewer that can cope with an InputStream source (however, hyperlinks won't work in this case). For this reason, I would suggest not to include the HTML files into the JAR at all but deliver it along with the JAR.

Customize Workspace HTML help files

Hi, is there a way to edit / add to the html help files available to workspace users?
Thanks
Michael

Where adobe Photoshop help is installed depends on the version. It is also not HTML based I beleive its Adobe Air based.
For example CS2 help is started with "C:\Program Files\Adobe\Adobe Help Center\ahc.exe"
and CS5 Help "C:\Program Files\Adobe\Adobe Help\Adobe Help.exe"
Therfore create a folder for Photoshop help and unzip the zipped Photoshop CS5 help HTML files you say you found into that folder. There will be a root html page file in that folder likely named index.html which you need to point a browser to in order to navagate between the html pages..
So since you have CS5 perhaps if you create a bat to start a browser pointed to your html help where the bat file name is "C:\Program Files\Adobe\Adobe Help\Adobe Help.exe" instead of .bat F1 in CS5 may work.
You could also try editin your Photoshop shortcut keys delete Photoshop shortcut key F1 from the help menu. After deleteing that shortcut. Create a help.jxs to open your Photoshop Help files index.html file. Then create a action that uses this photoshop script help.jsx and asign F1 to the action.
The help.jsx script would be along this line
// A Photoshop Script by JJMack's used by an Action
// This script is supplied as is. It is provided as freeware.
// The author accepts no liability for any problems arising from its use.
#target photoshop
app.bringToFront();
try{
   var URL = new File(Folder.temp + "/PhotoshopHelpt.html");
   URL.open("w");
   URL.writeln('<html><HEAD><meta HTTP-EQUIV="REFRESH" content="0; url=file:///C:/HelpPath/Index.htm"></HEAD></HTML>');
   URL.close();
   URL.execute();
}catch(e){
alert("Error, Can Not Open.");

HTML Help 1.4 - Where?

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