HTML Help and Vista

I created a .chm file from RoboHelp HTML Help that
works/displays fine on Windows XP Pro OS. The same file will not
display correctly on Vista. The wrapper and TOC are fine, but the
actual HTML pages do not display (receive a "The address is not
valid" error).
Is anyone else having this problem? I assumed since they are
just HTML pages they would display on any OS.
Thanks for your input!!!

Hi AnnieTechWriter and welcome to our community
Are you running the .CHM off a network drive in Vista? If so,
I would think the same rules apply there as with other versions of
Windows.
Click
here to read more about that.
Assuming you aren't, have you tried right clicking the .CHM
and looking at the properties? Maybe it's treating it like XP does
when you download one from the web. If you do that, you normally
have to right-click and look at the properties and click a button
labeled "Unblock".
Cheers... Rick

Similar Messages

Files needed to be present to use HTML help and Web help

For using RoboHelp for word generated .hlp files, we kept
.hlp and .cnt files in the production environment for the users.
Now, we are planning to migrate to Robohelp for HTML help and
gradually to WebHelp.
In that case what are the files that are required to be
present in the production environment?

With HTML Help all you need to ship are the CHM files. That
is because these are compiled files that contain all the essential
ingredients to see and use the help. The only exception to this
rule is if you are using a glossary or browse sequences. In this
instance you'll need to ensure all your users have the
HHACTIVEX.DLL file installed on their PC. If they don't they won't
be able to see them. You cab get the install routine for your
application to install and register this file.
With regards to Webhelp, you'll need to publise all the files
generated by the compile. Part of the compile process is setting up
the location of the published files (e.g. Intranet, FTP). You don't
have to worry about what to publish. As long as you have your
location correctly defined all the files are copied there.

Converted WinHelp to HTML Help and context-sensitive topics aren't working.

Converted WinHelp to HTML Help and context-sensitive topics
aren't working. Anyone run across this?

I am a developer and we have big project that needs to be
converted from winhelp to HTML help. I received only the .CHM help
file from the help auther. I added the HTMLhelp.lib file and
HTMLhelp.h file in to my project. I tried to change atleast one
page of the dialog. I added on helpinfo function htmlhelp function
call and hard coded the .chm file path and for the right click I as
well did the same thing. But I am getting "No Help topic is
associated with this item" upon F1 key and crash after the right
click with wincore.cpp error.
The code is as below.
BOOL CCnvCfgGenNRecPage::OnHelpInfo(HELPINFO* pHelpInfo)
// TODO: Add your message handler code here and/or call
default
if (pHelpInfo->iContextType == HELPINFO_WINDOW)
int nCtrlId = pHelpInfo->iCtrlId;
DWORD dwContextId = pHelpInfo->dwContextId;
//THE NEW HTMLFUNCTION CALL
::HtmlHelp((HWND)pHelpInfo->hItemHandle,
"D:\\vista_setup\\Patmob\\PatMob.chm",
HH_TP_HELP_WM_HELP,
(DWORD)&IDARRAY(nCtrlId, dwContextId)) ;
THE OLD CODE
::WinHelp ((HWND)pHelpInfo->hItemHandle,
AfxGetApp()->m_pszHelpFilePath,
HELP_WM_HELP,
// HELP_WM_HELP flag brings up pop-up help and expects an
array
// of DWORD pairs of the control ID and the context help ID
(DWORD)&IDARRAY(nCtrlId, dwContextId));
return TRUE;
DO I NEED ANY OTHER FILE? Should I checked out the dialog h
file and .hm file which compling the html related code?
Regards,
Kreena

Can I link to images using absolute paths in HTML Help and still see them locally?

I'm publishing HTML help pages to a Web server. All .htm files on the Web server are in their own folder, and all image files are in a separate folder. Links to images are generally of the form <img src="/images/clear.png" height="14" width="8">. That is, the images use an absolute path reference from the doc root folder (rather than relative path from the current file folder, such as "../images/myImg.png").
I can modify the HTML for the images to follow this convention, but then I cannot see the images locally within RoboHelp, but must instead wait until the files are integrated with the Web server. Is there a way to set up a RoboHelp project so that I can force an image path of "/images" both locally and in the HTML?
Using RoboHelp 9.0.1.232.
Thanks.

RoboHelp expects the images to be within the project and will need that if you are to see them when working. It then uploads them to the server when you publish. There is a check box when you publish so that only updated files get uploaded.
You could point Resource Manager to the server folder with the images and then link to those images. What happens then is the image gets downloaded into your project so that you see it when working. If the server image changes you will see the icon in Project Manager changes so that you can update the local copy. It would be a one-off exercise changing your workflow.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Issues with RoboHelp HTML Help and IE7

I attempted to create a basic (one-topic) HTML Help file
using RoboHelp X5 (5.0.2 update), with the topic tied to the TOC,
index, and search navigation tools. I attempted to open the CHM on
a PC running Windows XP / IE7, but it displayed the "page cannot be
displayed" error.
I tried to open the CHM file on another PC running Windows
2000 / IE6, and it worked like a charm.
Apparently, there is something about IE7 (or Windows XP, but
I doubt it) that breaks RoboHelp HTML Help files. Does anyone have
any information about this issue? Thanks!
- Greg

Welcome to the forum.
The problem contrary to your belief originated under Windows
XP.
Click
here for an explanation and the options.

Activating HTML Help and MS Help

What I like to know is : What do I need to call HTML pages in some application from my Forms ? That is :
- what steps should be taken
- what settings do I need
- what are the necessity registrations
If possible I sshould like a short overview.
Thanks and greetings.
W.P.
null

We do it this way:
/*Procedure to call context sensitive Help from any Item in a Form
called by Key-Help / When-Button-Pressed an other triggers
PROCEDURE PG$CON_HELP IS
id_Appl PLS_INTEGER;
v_CallingForm VARCHAR2(40) := NAME_IN('SYSTEM.CURRENT_FORM'); -- The current form
v_URL VARCHAR2(100); -- Variable to hold the URL to pass to the browser
v_HelpPath VARCHAR2(80);-- The standard location of the help files
v_ItemName VARCHAR2(80) := NAME_IN('SYSTEM.CURSOR_ITEM'); -- The current item name
-- Find the location of the separator from the full item name (which is BLOCK.ITEM)
v_DotLoc INTEGER := INSTR(v_ItemName, '.');
-- Variable to hold the anchor name
v_Anchor VARCHAR2(40);
v_true boolean;
BEGIN
tool_env.getvar ('FORM_HELP',v_helppath);
-- Start with the filename which is named after the form name
v_URL := v_HelpPath| |v_CallingForm| |'.HTM';
-- Build the anchor name which is <BLOCK NAME>__<ITEM NAME>
v_Anchor := SUBSTR(v_ItemName,1,(v_DotLoc-1))| |'__'| |SUBSTR(v_ItemName,(v_DotLoc+1));
-- Put the full URL together
v_URL := v_URL| |'#'| |v_Anchor;
-- Now start the browser
id_Appl := DDE.app_begin('iexplore.exe '| |v_URL, DDE.APP_MODE_NORMAL);
END;
null

Single sourcing tools for paper and html help

Hi
Today I started a new job where html help is made in RoboHelp
and the paper manual is made in Word. Both are translated to 5
languages, so the translators also use Word and RoboHelp.
Unfortunately there is no single sourcing at all.
I want to introduce single-sourcing so that I use the same
source for output to html help and paper.
I am used to FrameMaker for paper output and the WebWorks
Publisher plugin for the html help output.
If I were alone I might use FrameMaker and Madcap Blaze. I
think however that I can introduce one but not two new tools for
the 5 translators.
What Is your suggestion? Which tools should I use? Word
hasn't the conditional text feature I need. I don't belive that
RoboHelp can create a Word output which lives up to the Company
design standards. Besides, will Robohelp live, does it works under
Window Vista?

Hi Polle2. First of all there are many users on these forums
who use RH to single source with no problems. Sure RH single
sourcing requires a little thought and set-up - just like most our
"true single source" tools. There's a new version of RH planned
(version X6) and currently in beta test but we won't know what
included in it until it's formally released.
As far as product comparisons are concerned, I've not used
Madcap Blaze and neither has anyone else as I believe it's not
released yet. My two penneth worth is you are right to go down the
single sourcing line and that RH - and other tools - could all fit
the bill. It all depends on which one fits your specific
needs.

Airplane help with Webhelp and HTML Help

Hi. We are generating 2 outputs using Robohelp v.6.0: HTML
Help and WebHelp. Standalone they both work fine. The context
sensitive .chm works too. Problems are:
1.) the primary help (Webhelp) does not appear - there isn't
any error msg either.
2.) when an invalid url is used the secondary help file does
appear (HTML help). But this doesn't happen with the correct url of
the primary help - Webhelp
Isn't there supposed to be a reference to the mapping in the
<head> of each htm file?
Can anyone help on this topic? many thanks!

First, move the styles from the form generator to the <head> of your document. Otherwise there is a possibility browsers could ignore the invalid code.
Then move your form div inside the banner div and set the attribute float:right; in your CSS for the form div. Then you should be good to go.

Html Help viewer different whn click on chm

I have a Rogohelp project and have generated HTML help in a tri-pane window with a browse sequence. When I view the help from withn Robohelp
(in the Single Source Layout pod right click on Microsoft HTML help and select View) it looks fine and the browse sequence is there:
But when I open it by double clickong the chm file the browse sequence is gone:
Any ideas?
I am using Windoes 7, 64bit

iwaddon wrote:
...Also I tried the chm file on a 32 bit Vista machine and it doesn't display the browse sequence there either...
Note that any machine you try on will need one of the HHActiveX.dll files present and registered. So the question here would be to ask if you also registered the 32 bit version of the DLL on the Vista machine?
...Then I unregistered th 64 bit HHActiveX.dll; regenerated the help and still the same result:fine when viewed from withtin RoboHelp and no browse seqiuence when open by double click the chm file
Note that it makes no difference whatsoever whether either of the two DLLs are actually registered while you are compiling. It only makes a difference when you actually view the help system after it has been compiled.
At this point, given that you state you did register the 64 bit version of the DLL and still failed to see the Browse Sequence, I'm inclined to say that you need to file a Bug Report so Adobe knows about it. You never know, they may get back to you on it. (Link to the Bug Reporting form is in my sig)
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Topics not displayed in HTML Help after importing bilingual (Eng, Simp Chinese) word doc

Hi all:
I imported a bilingual (English, Simplified Chinese) word
document (Windows XP) into Robohelp and split topics based on
Headings. This was successful and I could see both English and
Chinese characters in the topic sections.
When I generated HTML Help and reviewed the output, the TOC
was displayed properly, but the topics could not be found for all
topics in the TOC.
I had installed the language packages in Windows XP.
Any suggestions?
Thanks.

I wonder if this is nothing to do with language but because
you are viewing the CHM across a network.
If that is the case, see this article.
http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm

Missing Browse Sequences in HTML Help

Problem
Browse sequences in our Microsoft HTML help (.CHMs) are missing after we upgraded from RoboHelp x5 (running WinXP Pro) to RoboHelp 9 (running Win7, 64-bit).
Background
We've been using RoboHelp x5 and RoboSource Control 2.3 version control for several years. Prior to 2012, our RoboSource Control server machine was a WinXP Pro VM session, while our 3 RoboHelp/RoboSource Control client (author) machines were physical WinXP Pro machines.
After the first of this year, our 3 client machines were replaced with Windows 7 Enterprise, 64-bit physical machines. In order to continue running RoboHelp x5, we created a Windows XP Pro virtual machine on each client machine; Robohelp x5 and the RoboSource Control 2.3 client software were then installed and run from the WinXP VM environment. Browse sequences were included in the many (at least 4 per month) CHMs that we compiled/generated during the several months that we ran in this environment without any issues.
We just (over the past few weeks) upgraded to Adobe's Technical Communication Suite 3.5 (RoboHelp HTML 9 and RoboSource Control 3.1). A new Windows 7 Enterprise, 64-bit VM was created for the RoboSource Control server installation, and we simply installed the RoboHelp 9 and RoboSource Control 3.1 client software directly on our 3 Windows 7 client machines. We did not remove the VM sessions from the client machines, but we don't run them either.
Since we upgraded RoboHelp to version 9 (which is also to say, started running RoboHelp in a true Windows 7 64-bit environment), none of our browse sequences appear when we compile/generate a .CHM in RoboHelp 9 and then launch the .CHM from anywhere OTHER THAN within the RoboHelp HTML application. If we launch the Help from within RoboHelp, using either the Generate Primary Layout function (and then view result) or the View Primary Layout function (HTML Help is our primary layout), the browse sequences appear and function properly.
I've already researched (including this forum and all the previous posts on this issue) and run tests, attempting to identify the cause and/or resolve the issue. The actual tests and results are listed after the next section (which provides technical details on what I believed to be the critical aspects of this issue within our environment; perhaps someone will spot something regarding the version of the HHActiveX.dll or a path/value for one of the registry settings).
Environment Technical Details
RoboHelp 9/RoboSource Control 3.1 Server
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
MS SQL Server Express 2005
RoboSource Control 3.1 Server and Client
RoboHelp HTML 9.0.2.271
Note: RoboSource Control 2.3 was installed on this machine at one point, in an attempt to perform the database migration, but it was subsequently uninstalled and the migration was performed on our old Windows XP RoboSource Control 2.3 server machine. No other version of RoboHelp has ever been installed on this machine.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on this machine.
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HH.exe:
HKEY_CLASSES_ROOT\Applications\hh.exe
HKEY_CLASSES_ROOT\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_CLASSES_ROOT\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\hh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\MostRecentApplicationhh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\FileAsso ciationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUC:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551_Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
RoboHelp 9/RoboSource Control 3.1 Client Machines
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
RoboSource Control 3.1 Client
RoboHelp HTML 9.0.2.271
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Windows\System32
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
C:\Windows\SysWOW64
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
RoboHelp x5 and RoboSource Control 2.3 Server
OS: Windows XP Professional, SP3
RoboHelp Programs:
RoboSource Control 2.3 Server and Client
RoboHelp HTML x5.0.2 (Build 606)
Note: MS SQL Server and RoboSource Control 3.1 were temporarily installed in order to convert the databases from RoboSource Control 2.3 to RoboSource Control 3.1.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files\RoboHelp Office\Redist
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHELP
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHTML
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\WINDOWS
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
C:\WINDOWS\ServicePackFiles\i386
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
Troubleshooting Tests and Results
Test 1: Ran command line: C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 2: Ran command line: C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 3: Ran command line: C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 4: Ran command line: C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 5: Deleted HHP, CPD, and created new HTML Help SSL definition. Opened project, compiled with new SSL, opened CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 6: RoboHelp install again. Didn't see any "repair" options, so I ran the install over the existing one. Then deleted HHP, CPD, and created new HTML SSL definition. Compiled. Opened the CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 7: Edited the browse sequences to see if that would trigger or set a flag. Note: I already compared the "flags" (it's actually a number sequence) in the RHwnd.apj file (via Notepad) to the "flags" in the RHwnd.apj file. While I don't know which one represents browse sequence enabling, the number sequences were identical. Note: I compared RHwnd.apj files pre- and post-Browse Sequence enabling (with no other changes), but the flag values were completely different (it's not a simple 0/1 flag).
Result: N/A
Test 8: I copied older CHMs that were generated/compiled in RoboHelp x5 over to my local, Window 7 Enterprise, 64-bit, SP1, machine. Launched the CHMs from Windows Explorer by double-clicking on them.
Result: Browse sequences ABSENT.
Test 9: I browsed over our network (via Windows Explorer) to our old RoboHelp x5/RoboSource Control 2.3 server, and launched older CHMs that were generated/compiled in RoboHelp x5 and still sitting on that machine, by double-clicking on them.
Result: Browse sequences ABSENT.
Test 10: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), and launched older CHMs that were created (and never upgraded) in RHx5 by double-clicking on them.
Result: Browse sequences PRESENT.
Test 11: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), opened Windows Explorer on that machine, browsed over the network to our new RoboHelp 9/RoboSource Control 3.1 server (Win7), and then launched new CHMs that were generated/compiled in RoboHelp 9 by double-clicking on them.
Result: Browse sequences ABSENT.
Test 12: I logged on (via RDS) to our older RoboHelp x5/RoboSource Control 2.3 server (WinXP), copied CHMs that were generated/compiled on our new RoboHelp 9/RoboSource Control 3.1 server (Win7) in RoboHelp 9 over to the WinXP machine, and then launched them by double-clicking on them.
Result: Browse sequences ABSENT.
CONCLUSIONS
The machine you are logged on to matters more than where the CHM resides (that is, locally or on another networked machine), or even the version of RoboHelp that it was compiled/generated in (although as my next conclusion states, this last one does appear to matter).
Supporting evidence: CHMs that were compiled/generated in RoboHelp x5 only display browse sequences when they are launched (via double-click) locally from a WinXP machine. Browse sequences are absent when they're launched from a Win7 machine.
The version of RoboHelp that the CHM was compiled in matters.
Supporting evidence: Browse sequences in RoboHelp 9 generated/compiled CHMs do not appear, even when the CHMs reside on a WinXP machine. Is HHActiveX.dll somehow incorporated into the generate/compile process?
Either HH.exe or HHActiveX.dll, or both, matter.
Supporting evidence: Browse sequences appear in RoboHelp 9 generated/compiled CHMs on a Win7 machine when I launch the CHM from a command line, specifying which HH.exe to use.
Is this a function of the HH.exe (there are multiple instances of HH.exe on my Win7 machine, but the command line solution doesn't work for all of them; plus, each files seems to be identical/the same version), or
is it a function of HHActiveX.dll (does HHActiveX.dll registration control which HH.exe works, which would explain why some of HH.exe's don't work from a command line; the assumption here, then, is that when I double-click a CHM, the default HH.exe that is used isn't the one that's registered)?

Hello again
Hopefully Colum won't mind my offering a few answers here and there,
RoboFan wrote:
Thanks for the response, Rick. I appreciate the feedback.
A few follow-up questions...
Can you confirm that neither the version of HH.exe, nor its file path matter?
Unsure what you mean by the version of HH.exe mattering. If you double-click a CHM file on a 64 bit Windows system, it appears that it automatically opens the 64 bit version of HH.exe. Short of having an installation routine of some sort that reconfigures the operating system to open the 32 bit version instead, I can't fathom a way that you would be able to influnce the behavior. Obviously, application developers are able to force this choice. I say that because after you compile and choose to View Result, RoboHelp opens the 32 bit version of the CHM viewer. Now whether this is behavior that is designed by the application developer or whether it's standard Windows behavior with RoboHelp being a 32 bit application is beyond me. Only Adobe can really say for sure what is going on.
How do I identify/verify that an instance of HHActiveX.dll is the 32-bit version?
How do I identify/verify that an instance of HHActiveX.dll is the 64-bit version?
I'm not sure there is a way. At least I'm not knowing a way. I think the best you can do is supply both versions and tell your installation team to register both. Then it shouldn't matter, no?
Where can I obtain the 64-bit version of HHActiveX.dll?Based on my research, it appears that C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist on our 64-bit machines would be one such location. Can you verify this?
I think Colum answered that.
Where should the 64-bit version of HHActiveX.dll that I subsequently register, reside (i.e., file path)?
Wherever you (or more precisely your installation team) decide to place it.
Likely you will think that answer is a bit snarky. But it's not intended to be that way. I'm just being honest. That's why you have to register it with Windows. The process of registering the DLL tells Windows where it is and how to work with it.
Should I replace all 32-bit instances of HHActiveX.dll on our 64-bit machines?
I've never encountered a need to replace versions. But again, likely only Adobe can answer that one with a straight face.
Assume I successfully register the 64-bit version of HHActiveX.dll. If our primary layout in RoboHelp HTML is HTML Help and I invoke the Generate Primary Layout function (and view result) or View Primary Layout function in RoboHelp HTML (i.e., I launch a .CHM from within RoboHelp HTML), will RoboHelp HTML re-register the 32-bit version of HHActiveX.dll? And if this is the case, does that mean I'll have to go back and re-register the 64-bit version each time I use either of those functions?
Launching the file does nothing to register the dll. That's why there is a separate process. The act of registering should be a one off. I believe what happens is that the Windows Registry is modified with information that HH.exe (64 bit or 32 bit) uses to determine what to do with the dll(s). Again, I'm not an application developer nor did I stay at a Holiday Inn Express last night so I can't claim to be one.
I believe that once you get both dlls properly registered, it won't matter if you launch the 64 bit or the 32 bit version of HH.exe. The Browse Sequence window should then show. (Incidentally, the same dll also manages behavior of the Glossary tab functionality in a CHM)
What happens in a mixed (32-bit/64-bit) environment?
Our in-house network contains a mix of 32-bit and 64-bit machines.
We post a .CHM (with browse sequences) to a standalone PC (no RoboHelp applications are installed on this particular PC) on our in-house network.
All the 32-bit and 64-bit machines on the network can access this single .CHM file via a shortcut.
Does the existence and registration of HHActiveX.dll matter for just the PC hosting the .CHM, just the PCs accessing the .CHM, or all PCs? And which versions of HHActiveX.dll need to be registered for which machines?
Yeah, good luck with that. Years ago, Microsoft modified the behavior of CHM content to disallow working that way. CHMs are intended to be copied to *EACH PC* using it. There are ways to modify the Windows Registry to allow CHM to still work that way, but it's something your IT staff have to manage. And by modifying things to allow it, you have to relax security and that makes a machine more vulnerable to attacks down the road. Years later, Peter Grainge still reports that his page on this is still among the most often visited. Click here to visit Peter's page.
Hope I managed to satisfactorily answer your "few" other questions. I tried... LOL
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

HTML Help Crashes RH7

Trying to generate a small HTML version in RH7 for my
portfolio . It runs through the process, and the first time I did
it there was a message indicating there was a "fatal error". So I
regenerated the MS HTML help, and this time it ran through all the
files, and then just suddenly closed RH completely! No warning, no
message. This has happened several times now. All I want is a
little file so I can showcase my talents.
Just wanted to pass this along to others.

Can yo tell us what you mean by
quote:
Originally posted by:
^^&&^^
deleting all the topics in a file in the project explorer,
then trying to delete the file reference.
If you deleted all the topics this should have
automatically deleted the file reference?

HTML Help versus WebHelp

we are looking into the differences between HTML Help and WebHelp in RoboHelp
Can you search for a topic in the Help content in WebHelp as you can with HTML Help?
Thanks,
Cindy

Item 33 at http://www.grainge.org/pages/snippets/snippets.htm#miscellaneous may help you with which format to use.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Help CS2 and Vista

Hi,
I’ve been running CS2 on Vista for about 4 years on my laptop with no problems. Last weekend I got a Malware virus that had to be removed by McAfee. They made some changes to the Vista OS and also installed Service Pack 2 for Vista. Now CS2 won’t load- it asks me for an authorization code and asked that I activate by phone. The Adobe rep directed me to a support page on the Adobe website and to remove the .DAT files in the program licenses file. I tried this – no go. Also tried to run as administrator- no go.
When I looked thru my hard drive folders, I saw that I have adobe program licenses folders in TWO PLACES
C:\ProgramData\Adobe Systems\Product licenses
And
C:\Qoobox\Quarantine\C\ProgramData\Adobe Systems\Product licenses
I’m guessing here, but It seems like McAfee uninstalled CS2 and then reinstalled it and tried to protect my license in a quarantined folder. In any case, the files in each of the License folders are different. Should I try to move my “quarantined” files to their original folder? Would this be safe? Would this work?
Does anyone have any ideas or suggestions here? I didn’t get much help from Adobe on this. They said that CS2 is too old to give phone tech support. ( even though I bought Photoshop CS5 extended and Lightroom to run on my home computer 2 months ago)
I really would like to get this back because without reinstalling from disc. I have customized many CS2 programs, brushes, actions, printer settings etc, that would be lost if I reinstall and from other forums, It seems that a lot of people are having problems installing from disc to Vista.
Help!!!

My suggestion is to forget about CS2 and Vista and give serious thought to upgrading...NOW! CS2 is totally unsupported under Vista is the earliest version eligible for upgrade pricing. Why now? Because CS5.5 has already been announced and in the mean time you can get the CS2 to CS5 Design Premium upgrade for $768: http://amzn.to/ekY9fa. That will make you eligible for a free upgrade to CS5.5 when it ships in the next few weeks. http://kb2.adobe.com/cps/153/tn_15304.html
The CS2 to CS5.5 upgrade will cost about $200 more. By buying CS5 now you'll save that $200 and get a free upgrade as well as having a supported combination of software and operating system. You'll also keep yourself eligible for upgrade pricing for the foreseeable future.
Bob

Captivate movie imbedded in HTML help on 64-bit Vista / Win7

I have created a HTML help file with Robohelp 8 containing a link to a Captivate 4 movie and it works fine on 32-bit versions of Vista and Windows 7, but just displays "Loading multimedia control ..." on 64-bit versions of those OSs. Any idea what is happening and how to make it work on 64-bit target versions of Windows. The help file was created on a 32-bit Vista OS.

Hi Margaret
I recently encountered this myself. The only solution I've found for me is to install the Microsoft Virtual PC and Windows XP Mode. Then open the CHM from inside there and your Captivate movies should display fine.
Oh, and nag Adobe about it by filing a Bug report. (Of course they likely won't pay much attention to it because I think they feel CHMs are dated and they would like to see AIR help flourish. Then again, I'm not sure if you would see the same thing in AIR help or not.)
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

HTML Help and Vista

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