Html is removed for emails in sub folders

I've been trying to find a solution to a problem that I'm having with html emails for a few days and I'm running out of ideas.
I receive a large number of work related html emails on my BlackBerry Q10 device that I send to a sub folder to avoid cluttering up my inbox.  The problem is that when I open the emails all the html has been stripped out.  Styling is gone, spacing is messed up and links and images show up as raw unformatted urls.  It's pretty much unreadable.
The interesting thing is that the same emails display perfectly if I remove the filtering rule and allow them to go directly into my inbox. 
I've done some experimenting and it seems as though the problem may be related to the size of the email.  Emails with less markup go through and display fine in the sub folder.  In fact I've gotten to the point where removing or adding a single character can be the difference between the email displaying normally and having all the html removed.  In my case the threshold seems to be rougly 14kb for the unencoded markup size (header size not included).
The BlackBerry Q10 in question is connected to a BES server which pulls down emails from an exchange server via active sync, but I've been able to reproduce the problem by connecting the Q10 directly to the exchange server via active sync.
And just to make things more interesting I"ve also attempted to view the same emails in the sub folder on a BlackBerry Torch (Connected to a BES5 server and then active synced to Exchange) and the emails display normally regardless of the size of the email message.
Could it be that the 'Click here to download the rest of the email' button is not showing up when it's supposed to?  Or is there a setting or option that I can modify to fix the problem?
Any suggestions or ideas would be appreciated.

Hi Smatik and welcome to the BlackBerry Support Community Forums!
Have you consulted with your colleagues to see if they are experiencing the same issues? I assume that the emails display properly when viewing them from your computer in Microsoft Outlook?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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