HTML5 pack illustrator CS6?

Is the HTML5 pack compatible with illustrator CS6? How can we export CSS from illustrator CS6?

If this is true the HTML5 Pack for Illustrator has been deprecated, then how is one to save Illustrator CS6 files for HTML5 and CSS now? Is there another workaround?

Similar Messages

  • Where can I download or aquire the HTML5 Pack for Illustrator CS6?

    Where can I download or aquire the HTML5 Pack for Illustrator CS6? I would like to be able to save files for HTML5 and CSS. According to the "Adobe Illustrator CS6 On Demand" book, I should be able to download the HTML5 Pack from the following link:  labs.adobe.com/downloads/illustrator_html5.html.  That link does not work. Please help.  Thanks.

    If this is true the HTML5 Pack for Illustrator has been deprecated, then how is one to save Illustrator CS6 files for HTML5 and CSS now? Is there another workaround?

  • Where do I find the HTML5 pack download for Illustrator 15.1.0?

    I am unable to find a working link to download the HTML5 pack for Illustrator 15.1.0. Links such as http://labs.adobe.com/downloads/illustrator_html5.html all redirect me to CS6 marketing. Am I misunderstanding the installation steps required for HTML5 or are all links to download the HTML5 pack currently broken?

    Here are some things I have been able to figure out:
    If you put an element on a layer and name it, it will export as an ID in the SVG file you can select using CSS.
    If you apply a style from the graphics styles palette to a group of items, the will export as classes you can select using CSS.
    Best to always work in .ai and export the SVG each time you test.
    When you save as SVG, be sure to check the 'use system fonts' and the 'style elements' options.
    Im still figuring out how to export text with classes or IDs.
    This is ridiculous! I wish they would enable semantic graphics

  • Error messages svg-plugin HTML5-pack for Illustrator

    I just added the HTML5 Pack to Illustrator.
    I get two error messages every time I open Illustrator:
    "error loading plugins SVG file format.aip"
    and
    "Operation cannot be complete because of an unknown error."
    The problem appears on every start of illustrator.
    I use Illustrator CS5 15.0.2
    I use Windows7
    I checked: all the new files (4x plugin, 1x support/content) are in the right place.
    Can anyone help me with this??

    And moreover: after installing the HTML5-pack: the new features (that are promised by Adobe) are not there.
    I tried to restore Illustrator to the state it was in, before I installed the HTML5-pack, by replacing the 5 new files by the old/original ones.
    But that does not help.
    I keep getting error-messages, illustrator keeps telling me to restart because of new plugins, and the menu-item displaying all the panels is a mess.
    I'm really getting pissed here.
    Please help me

  • Illustrator still crashes after removing the html5 pack

    Hello,
    I have been searching the forum for this issue but have only gotten lists of folders that might contain them and no links to the actual posts, I suspect the page is not rendering right or something.  So forgive this if it's a repeat.  I am on Mac OS X Illustrator CS5 version 15.0.0
    I installed the html5 pack in Illustrator as per the instructions and after launching one and prompting for restarting it always crashes,  it has completely broken.
    I did save backups and stepped back out of all the manual instructions and restored the original files.
    But Illustrator still crashes at start up, I cannot run it now.  Here's a small part of the error I get when prompted to reopen and it crashes again.
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   ...ustrator.plugins.SVG Format 0x20029ff6 PluginMain + 168908
    Can anyone tell me how to fix this?
    Thanks for considering the question, this is bad and I appreciate it.

    Hi,
    From the truncated crash log, the file that is causing the crash seems to be of html5 pack only specifically svg file format.aip. You may want to double check that you placed back all the files and there are no duplicate files. Do check permissions on these files too. Also, did you install the latest 15.0.2 update?
    -Anirudh

  • Adobe Illustrator CS5 HTML5 Pack what is cost of it

    Adobe Illustrator CS5 HTML5 Pack what is cost of it

    If you already own Illustrator, it will not cost you anything as it is a free pluggin from Adobe Labs.
    Here is the link for download instuctions:
    http://labs.adobe.com/technologies/illustrator_html5/
    Hope this helps!
    Julia

  • Adobe Illustrator 15.0.2 compatible HTML5 pack - Update Instructions

    Follow the Install Instructions if you haven't installed AI HTML Pack in AI 15.0.1
    Windows
    If you haven't already, update Adobe Illustrator CS5 to 15.0.2. To   update, in Adobe Illustrator choose Help > Updates.
    Exit Illustrator CS5, if it is running.
    Backup the following files: (restoration of these files are required for any future update)
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Extensions\Art Style.aip
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Extensions\CharParaStyles.aip
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Extensions\Layers Panel.aip
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Illustrator Formats\SVG File Format.aip
    <Install Location>\Adobe Illustrator CS5\Support Files\Contents\Windows\SVGExport.dll
    Download the Illustrator CS5 HTML5 Pack and extract the contents to  <Install Location>/Adobe Illustrator  CS5/ this would ask for  replacing the all of the above 5 files confirm  the replacement
    Launch Illustrator CS5
    Macintosh
    If you haven't already, update Adobe Illustrator CS5 to 15.0.2. To   update, in Adobe Illustrator choose Help > Updates.
    Quit Illustrator CS5, if it is running
    Backup the following files: (restoration of these files are required for any future update)
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Extensions/ArtStyle.aip
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Extensions/CharParaStyles.aip
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Extensions/Layers Panel.aip
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Illustrator Formats/SVG File Format.aip
    Browse to the following location:
    <Install Location>/Adobe Illustrator CS5/Adobe Illustrator.app
    Ctrl+Click and choose Show Package Contents
    Browse to the location and backup the folder
    Contents/Frameworks/AdobeSVGExport.framework
    Download the Illustrator CS5 HTML5 Pack and double click to mount it
    Follow the instructions in dmg to copy/replace the Plug-ins/Frameworks to their respective folders
    Launch Illustrator CS5
    Follow the Install Instructions if you have installed AI HTML Pack in AI 15.0.1
    Windows
    Exit Illustrator CS5, if it is running.
    Revert Illustrator with HTML5 pack to Illustrator 15.0.1     
    Remove the following files:
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Extensions\Art Style.aip
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Extensions\CharParaStyles.aip
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Extensions\Layers Panel.aip
    <Install Location>\Adobe Illustrator CS5\Plug-ins\Illustrator Formats\SVG File Format.aip
    <Install Location>\Adobe Illustrator CS5\Support Files\Contents\Windows\SVGExport.dll
    Restore all the removed files from Illustrator 15.0.1 backup that  you  took while installing HTML5 pack. If you do not have the backup you  can get the files from here
    Install Illustrator 15.0.2 update through Adobe Updater.
    Now take the backup of files mentioned in 2a above at a location not within the <Install Location> of Illustrator.
    Download the Illustrator CS5 HTML5 Pack and extract the contents to  <Install Location>/Adobe Illustrator  CS5/. You are prompted to replace the five files; confirm the  replacement.
    Launch Illustrator CS5.
    Macintosh
    Quit Illustrator CS5, if it is running.
    Revert Illustrator with HTML5 pack to Illustrator 15.0.1     
    Remove the following files
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Extensions/ArtStyle.aip
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Extensions/CharParaStyles.aip
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Extensions/Layers Panel.aip
    <Install Location>/Adobe Illustrator CS5/Plug-ins/Illustrator Formats/SVG File Format.aip
    Browse to the following location:
    <Install Location>/Adobe Illustrator CS5/Adobe Illustrator.app
    Ctrl+Click and choose Show Package Contents
    Browse to the location and remove the folder
    Contents/Frameworks/AdobeSVGExport.framework
    Restore all the files you removed from Illustrator 15.0.1 from the  backup that you took while installing HTML5 pack. If you do not have  the backup you can get the files from here
    Install Illustrator 15.0.2 update through Adobe Updater.
    Download the Illustrator CS5 HTML5 Pack and double click to mount it.
    Follow the instructions in dmg to copy/replace the Plug-ins/Frameworks to their respective folders.
    Launch Illustrator CS5.

    Hi drearsen,
    Can you give more details on the issue you are facing? Which OS are you on? machine details will also be handy. Can you do me a favour and do the following:
    1) Create a file with no extension named rigb3debug (make sure no extension is there by seeing its properties on win and more info on mac) in %temp% folder on win and /tmp folder on mac(its a hidden folder, so, use the go to folder option in finder go menu).
    2) Delete all *.log.gz files only from /Library/Logs/Adobe/Installers on mac and \Program Files\Common Files\Adobe\Installers on win. Make sure you dont touch the folders if any.
    3) Run the updates again.
    4) Run updates again. Updates will still fail but the log files generated will be detailed. Can you post the fresh log files generated at /Library/Logs/Adobe/Installers on mac and \Program Files\Common Files\Adobe\Installers on win here.
    Thanks,
    Anirudh

  • Is HTML5 Pack compatible with Adobe Illustrator v 15.1.0?

    I just got the latest CS5.5 Web Premium.
    It has Adobe Illustrator version 15.1.0 (not 15.0.1)
    I need to create multiple art boards and export each as SVG.
    I have Win7/64bit.
    Considering all the install issues other users are suffering, and I am having a good share already, is it safe to install the HTML5 pack?
    Is it even necessary?
    Bonus Question:
    How do I export each artboard as SVG?
    The only video I found said to choose export > Save as type: SVG and select [x] Use Artboards.
    But there is no option for Save as type: SVG
    In case it could have been changed in my version I looked into Save As > Save as type: SVG
    But the checkbox for "Use Artboards" is disabled.
    I hope installing the HTML5 pack will enable these options but my level of confidence is faltering.
    Thanks.

    The latest version of the HTML5 Pack for Illustrator (preview 2) is indeed compatible with Illustrator CS5.1.
    As for exporting individual SVG files for each artboard in your file, it's pretty simple:
    1. Choose File > Save As and choose SVG as the File Format.
    2. Check the box marked "Use Artboards"
    3. Specify which artboards you want to export (or export them all).
    4. Click Save.
    Illustrator can generate an HTML Preview file so that you can preview all of the separate SVG files (a popup will let you choose). A single CSS file is also generated.
    Mordy

  • Illustrator CS5 HTML5 Pack - CS5.1 Compatibility

    Is the Illustrator CS5 HTML5 Pack from Adobe Labs, an add-on designed for Illustrator 15.0.2, compatible with the Illustrator CS5.1 version that shipped with Creative Suite 5.5?
    I asked the same question in the special Adobe Labs sub-forum for the HTML5 pack. But it doesn't look like that forum has a whole lot of traffic. Someone posted the question a week ago and received no response.

    Do you have this Item in the Objects Menu?

  • HTML5 pack for illustrator CS5. location? adobe labs links are dead.

    working with SVG for a web app. every time the art is updated, the class names pseudo randomly change. There's plenty of blog posts about an HTML5 pack of plugins with improved SVG support to allow named illustrator cs5 styles to be saved as CSS classes. Looking for a legit download link as I can't find the free pack on the Adobe labs website anymore.
    any help would be appreciated

    Also, Fireworks is mostly a vector graphics app -- it saves in its own file format (editable PNG), but it can also export to FXG 2.0, it can save as .ai (v.8, I admit, but hopefully this will change soon), as .psd, it can export to PNG8/24/32, GIF, JPG, TIFF, etc. Fw can also import .ai and .psd files pretty well, and also .eps. Unfortunately, Fw cannot open FXG 2.0 or .svg files...
    What I'd like to see is more Web features in Fireworks, because Fireworks has always been one of the best apps for Web/screen design...

  • HTML5 pack for Illustrator CS5 - what about Fireworks CS5?

    I am puzzled by this Adobe action!
    They released an HTML5 pack for... Adobe Illustrator, which is a great vector app (I admit) but is much more print-oriented, than Fireworks. Yet, there is no HTML5 pack for Fireworks??
    Fireworks is an app that is almost exclusively oriented towards development for Web and screen (Illustrator can create content for Web and screen, too, of course, but it is not so strong in this area). Let me give you some arguments, that Fireworks is the best tool for Web!
    1) Fireworks is great for making layouts -- it's fast and intuitive. (Ai is complex and powerful, but not so easy to use and not so fast.)
    2) The color picking in Fireworks is excellent (grab any color instantly from anywhere, no need for making complex sets of swatches). Find-n-Replace that is unbeatable and works for colors and fonts, too.
    3) Much better gradient tools, easier to edit gradients, much more gradient choices!
    4) Fast, effective and best quality/size compression when exporting images for Web. Excellent slicing options, too. And exporting and optimizing images is twice as fast in Fw!
    5) Pages and Master Pages! Yes!
    6) Not only excellent and intuitive vector tools, but also good bitmap editing options, all in one. C'mon, today Illustrator cannot even crop imported bitmaps??
    7) Option to export as PNG8+alpha, that works also as PNG8+index -- great for making any PNG+alpha image work in IE6/7 with no problems or worarounds!
    8) Pages/Layers/States, which combined, give much better options for developing for Web. You can add interactivity, too! You can make smal animations, when needed, and export as .swf or .gif animated -- excellent options, for example, to create a cool custom AJAX loader animation, and making small animattions is a breeze in Fw.
    9) Option to instantly export any static graphic design as interactive and clickable prototype in HTML/CSS format, with almost valid code (external stylesheet, properly floated containers, option to set images to be either background or foreground type, option to easily tag elements and export them as H1-H6, P, DIV, FORM, A HREF, etc.).  You can export one page or a multi-page document, with one-click only! These are options available only in Fireworks, because it is web oriented (Ps or Ai cannot do this kind of thing, but they are print-oriented).
    There are many other arguments, but no need to dig any deeper.
    So, even if Fireworks is one of the best suited for Web tools, Ai gets an HTML5 pack?
    C'mon, Adobe...

    Also, Fireworks is mostly a vector graphics app -- it saves in its own file format (editable PNG), but it can also export to FXG 2.0, it can save as .ai (v.8, I admit, but hopefully this will change soon), as .psd, it can export to PNG8/24/32, GIF, JPG, TIFF, etc. Fw can also import .ai and .psd files pretty well, and also .eps. Unfortunately, Fw cannot open FXG 2.0 or .svg files...
    What I'd like to see is more Web features in Fireworks, because Fireworks has always been one of the best apps for Web/screen design...

  • Error updating Illustrator CS6 now it can't be used

    I tried to apply the latest updates to CS6 but the update to Illustrator failed with the error:
    Adobe Illustrator CS6 Update (version 16.0.3)
    Installation failed. Error Code: U44M1P7
    When I try to run Illustrator now it crashes and gives the following error:
    Process:         Adobe Illustrator
    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         690 (16.0.3)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd
    Date/Time:       2012-12-14 10:51:01.960 +0000
    OS Version:      Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:          140082 sec
    Crashes Since Last Report:           3
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      AF171280-6487-4EAF-B5A3-3862A0E67D49
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
      Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
      Reason: image not found
    Binary Images:
           0x100000000 -        0x10186cfe7 +com.adobe.illustrator (690 - 16.0.3) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
           0x101aae000 -        0x1027f3ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
           0x102806000 -        0x102874fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
        0x7fff68e2c000 -     0x7fff68e60baf  dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
        0x7fff8af39000 -     0x7fff8bb3ffff  com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff8c3a3000 -     0x7fff8c3a3fff  com.apple.Carbon (153 - 153) <895C2BF2-1666-3A59-A669-311B1F4F368B> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
        0x7fff9092f000 -     0x7fff9092ffff  com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff920ca000 -     0x7fff923e3fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff92829000 -     0x7fff92829fff  com.apple.ApplicationServices (41 - 41) <03F3FA8F-8D2A-3AB6-A8E3-40B001116339> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
        0x7fff950e9000 -     0x7fff950e9fff  com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.42f4
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: Hitachi HTS723232L9SA62, 320.07 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS21N
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 3
    USB Device: hub_device, apple_vendor_id, 0x9131, 0x24100000 / 2
    USB Device: USB-SATA Bridge, 0x0411  (Melco, Inc.), 0x019b, 0x24130000 / 6
    USB Device: USB 3.0 SATA Bridge, 0x2109  (VIA Labs, Inc.), 0x0700, 0x24110000 / 5
    USB Device: Apple Cinema HD Display, apple_vendor_id, 0x9223, 0x24120000 / 4
    USB Device: iPhone, apple_vendor_id, 0x12a8, 0x26400000 / 3
    USB Device: My Passport 0748, 0x1058  (Western Digital Technologies, Inc.), 0x0748, 0x26200000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x04600000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8217, 0x06110000 / 5

    Thanks very much for the reply, I tried it but it wouldn't install the error I now get it:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS012 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 4 warning(s)
    ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
    ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
    WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
    ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

  • My Illustrator CS6 will not launch

    I was working with an AI file in Illustrator today. Everything was working fine and I made some edits and placed the file in my inDesign document.  I saw another change I wanted to make so I right clicked on the file and selected Edit with Illustrator.  I received a Windows pop up box that said, "Adobe Illustrator CS6 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The only option was to click the "Close program" button.  No other info was given.  For the last two  hours I have been searching Google, these forums and asking some of my Illustrator friends if they had any ideas.
    I can open the program by holding down the shift key and I can even open a file but no features are available  (See image)  As you can see most of the options in the windows are missing.  Even if I open a file, nothing in the Window menu is available and even preferences will not open.  I can't even use shortcuts.
    Google says you can reset/delete preferences by holding shift - control - at while opening the program. This still doesn't work and the system crashes on the load of ColorHarmony.aip
    I have not reinstalled the software because after reading other issues on the net that were very similar to mine, this did not help.  I was working with fonts and deleted one because it didn't work at all.  I don't remember the name but I know it started with a T.  When I went to Windows/Fonts the font only came up as hahahah hahaha instead of characters of the alphabet.  So, I deleted it thinking something is up with this font.  Maybe I've messed up a required font?
    I am running Illustrator CS6 16.0.3 64bit.
    I finally found an article that pointed me to three logs.  There was nothing with the date and time of my last attempt to open the software in PDApp.log.  The file oobelib.log had the following info from my last attempt to open the program:
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: ***********Silent Activator Launched = 7.0.1.107,7.1 ************
    2015-02-27 00:15:20 [6512]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
    2015-02-27 00:15:20 [6512]  SLCoreService: Service construction took 0.0 ms and succeed.
    2015-02-27 00:15:20 [6512]  PCDService: PCD Service in non-threaded mode
    2015-02-27 00:15:20 [6512]  AXFBLicensing: All function pointers successfully retrieved
    2015-02-27 00:15:20 [6512]  Activation: ProcessXMLFile : XML File successfully parsed!
    2015-02-27 00:15:20 [6512]  Activation: LEID=Illustrator-CS6-Win-GM DLEID=DesignWebSuitePremium-CS6-Win-GM ELEID=DesignWebSuitePremium-CS6-Win-GM LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
    2015-02-27 00:15:20 [6512]  HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
    2015-02-27 00:15:20 [6512]  SLCoreService: Syncing to license store...
    2015-02-27 00:15:20 [6512]  SLCoreService: Found server mkey.
    2015-02-27 00:15:20 [6512]  SLCoreService: Loading license references...
    2015-02-27 00:15:20 [6512]  SLCoreService: Found 4 license file(s)
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [202753869.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [218912877.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [250161213.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [28738525.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: License store synchronization took 44.3 ms and succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [6512]  Activation: SA functionality for post-chrome mode
    2015-02-27 00:15:20 [6512]  Activation: ExpirySerialNumber : Expiration data found.
    2015-02-27 00:15:20 [6512]  Activation: ExpirySerialNumber : Serial Number not expired.
    2015-02-27 00:15:20 [6512]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
    2015-02-27 00:15:20 [6512]  SLCoreService: Service destruction took 0.4 ms and succeed.
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: Checking for other cached SA jobs....
    2015-02-27 00:15:20 [6512]  PCDService: PCD Service in non-threaded mode
    2015-02-27 00:15:20 [6512]  PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: No cached jobs found !
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: ***********Silent Activator End*******************
    **** NEXT LOG - AMT3.LOG ****
    The next next file my resource told me to look at was amt3.log.  This file consist of the following info:
    2015-02-27 00:15:16 [5484]  AMT: START SESSION, library version 6.0.0.75,6.0
    2015-02-27 00:15:16 [5484]  AMT: Initializing C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\
    2015-02-27 00:15:16 [5484]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
    2015-02-27 00:15:16 [5484]  AMT: Virtualization Turned off
    2015-02-27 00:15:16 [5484]  PCDService: PCD Service in non-threaded mode
    2015-02-27 00:15:16 [5484]  performance: AMTPreObtainProductLicense took 1.039846 ms
    2015-02-27 00:15:16 [5484]  AMT: RW check key updated !
    2015-02-27 00:15:16 [5484]  AMT: App Product Locale [0] = en_US
    2015-02-27 00:15:16 [5484]  config: Loading configuration for C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\application.xml
    2015-02-27 00:15:16 [5484]  config: Found payload code {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
    2015-02-27 00:15:16 [5484]  PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  config: config: Host app was installed, using installed license configuration.
    2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [FLMap] in hive [Illustrator-CS6-Win-GM{|}ALL] from cache : 769
    2015-02-27 00:15:16 [5484]  config: Setting current license to the driver at startup because no mapping was found.
    2015-02-27 00:15:16 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
    2015-02-27 00:15:16 [5484]  config: payload code: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
    2015-02-27 00:15:16 [5484]  config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:16 [5484]  config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:16 [5484]  config: current locale code: ALL
    2015-02-27 00:15:16 [5484]  config: Done loading configuration
    2015-02-27 00:15:16 [5484]  config: Setting insalled locales
    2015-02-27 00:15:16 [5484]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
    2015-02-27 00:15:16 [5484]  AMT: Installed Locale  [0] = en_US
    2015-02-27 00:15:16 [5484]  AMT: Reordered Locale  [0] = en_US
    2015-02-27 00:15:16 [5484]  AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  AMT: config: PayloadCode: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
    2015-02-27 00:15:16 [5484]  AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Registration] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Growl] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULAForPassive] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  AMT: Application can be serialized (Non Passive App).
    2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [LicensedLocales] in hive [Illustrator-CS6-Win-GM{|}LicLoc] from cache : 769
    2015-02-27 00:15:16 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
    2015-02-27 00:15:16 [5484]  config: Enigma Data Found from SLCache
    2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  AMT: Subsequent launch (serial [90148713156021585045]).
    2015-02-27 00:15:16 [5484]  AMT: Application state initialized.  Obtaining Product License.
    2015-02-27 00:15:16 [5484]  AMT: Obtaining client features from cache.
    2015-02-27 00:15:16 [5484]  AMT: Obtaining client product info from cache.
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  AMT: Running in PROV_APP
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  config: Using default media policy RET
    2015-02-27 00:15:16 [5484]  uiswitch: EULA has already been accepted.
    2015-02-27 00:15:16 [5484]  AMT: This is a subsequent launch. Deferring services.
    2015-02-27 00:15:16 [5484]  performance: AMTObtainProductLicense took 24.793335 ms
    2015-02-27 00:15:18 [5484]  AMT: Pre-Validating Product License.
    2015-02-27 00:15:18 [5484]  AMT: Services not yet loaded in this session.
    2015-02-27 00:15:18 [5484]  AMT: Loading services in background to get ready for Validate call.
    2015-02-27 00:15:18 [5484]  AMT: Spawning background thread to load services.
    2015-02-27 00:15:18 [5484]  performance: AMTPreValidateProductLicense took 142.779556 ms
    2015-02-27 00:15:18 [5484]  AMT: Starting work on prevalidate thread.
    2015-02-27 00:15:18 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:18 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:18 [5484]  AMT: AMTPlugPlug : Get Licensing information
    2015-02-27 00:15:18 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:18 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:18 [5484]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
    2015-02-27 00:15:18 [5484]  AMT: PlugPlug : Can Go Online returned as true
    2015-02-27 00:15:19 [5484]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
    2015-02-27 00:15:19 [5484]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
    2015-02-27 00:15:19 [5484]  performance: AMTPlugPlugRequest took 1036.806396 ms
    2015-02-27 00:15:19 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:20 [5484]  AMT: RW check key updated !
    2015-02-27 00:15:20 [5484]  AMT: AMT: PreValidating Product License.
    2015-02-27 00:15:20 [5484]  AMT: Launch Workflow not yet done in this session.
    2015-02-27 00:15:20 [5484]  AMT: Starting Background Subsequent Launch Workflow
    2015-02-27 00:15:20 [5484]  AMT: Starting ALM workflow.
    2015-02-27 00:15:20 [5484]  AMT: Initializing ALM for serialized activation.
    2015-02-27 00:15:20 [5484]  ALMService: Initializing as licensed app
    2015-02-27 00:15:20 [5484]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
    2015-02-27 00:15:20 [5484]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
    2015-02-27 00:15:20 [5484]  SLCoreService: Service construction took 0.0 ms and succeed.
    2015-02-27 00:15:20 [5484]  ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
    2015-02-27 00:15:20 [5484]  ALM: _info_: Host app is Licensable App
    2015-02-27 00:15:20 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Get Licensing information
    2015-02-27 00:15:20 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Got DOM List from FA_Set
    2015-02-27 00:15:20 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID Illustrator-CS6-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID VideoSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:20 [5484]  config: Using default media policy RET
    2015-02-27 00:15:20 [5484]  ALM: _info_: MediaTagPolicy is RET
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  ALM: _info_: Canonical LEID is Illustrator-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  ALM: _info_: Set Running Locale to en_US
    2015-02-27 00:15:20 [5484]  AMT: Performing ALM silent license verification.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: Searching license for locale en_US ...
    2015-02-27 00:15:20 [5484]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
    2015-02-27 00:15:20 [5484]  AMT: PlugPlug : Can Go Online returned as true
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: This is the running locale, stop the search
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
    2015-02-27 00:15:20 [5484]  performance: AMTPlugPlugRequest took 347.622284 ms
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
    2015-02-27 00:15:20 [5484]  SLCoreService: Syncing to license store...
    2015-02-27 00:15:20 [5484]  SLCoreService: Found server mkey.
    2015-02-27 00:15:20 [5484]  SLCoreService: Loading license references...
    2015-02-27 00:15:20 [5484]  SLCoreService: Found 4 license file(s)
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [202753869.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [218912877.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [250161213.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [28738525.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: License store synchronization took 66.2 ms and succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: License Is Valid.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Disabled Check
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: No value for key [DataColl] in user dictionary.
    2015-02-27 00:15:20 [5484]  ALM: _info_: No data collection required
    2015-02-27 00:15:20 [5484]  ALM: _info_: Launching Silent Activator in Emergency Mode...
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519
    2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Block Check
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Block Check ByPassed
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.577 sec)
    2015-02-27 00:15:20 [5484]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
    2015-02-27 00:15:20 [5484]  config: Enigma Data Found from SLCache
    2015-02-27 00:15:20 [5484]  AMT: License check shows serialized product is already activated.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [STORE_URL] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [NTL_WO_SN] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  AMT: Running in PROV_APP
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value WorkFlowType [SilentActivator]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value LaunchMode [postchrome]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppName [CS6 Design and Web Premium]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLEID [Illustrator-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ShowEULA [false]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeIDCreated [true]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLocale [en_US]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppListOfLocales [en_US]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppProcessID []
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductID [543]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductVersion [6.0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value Platform [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppEULAFolderPath []
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value NoTrial [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value UpgradeCheckRequired [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ClaimSource [nag_trial]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value RefreshWF [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialGrace [30]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialLeft [30]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
    2015-02-27 00:15:20 [5484]  uiswitch: SilentActivator
    2015-02-27 00:15:20 [5484]  uiswitch: Silent Activator
    2015-02-27 00:15:20 [5484]  uiswitch: Launched
    2015-02-27 00:15:20 [5484]  ALM: _info_: Entered ALM_NeedANAG
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901487131560215850457198] in cache : 519
    2015-02-27 00:15:20 [5484]  ALM: _info_: Exiting ALM_NeedANAG
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:15:20 [5484]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
    2015-02-27 00:15:20 [5484]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call succeeded
    2015-02-27 00:15:20 [5484]  ALM: _info_: Deactivation menu is enabled
    2015-02-27 00:15:20 [5484]  AMT: Completed Launch Workflow successfully.
    2015-02-27 00:15:20 [5484]  AMT: Calling AUM API to create scheduler entry to be used by updater.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
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    2015-02-27 00:15:20 [5484]  AMT: AUM GetLEID called with status =0.
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    2015-02-27 00:15:20 [5484]  AMT: Feature Bridge_Base 4.0 is unlicensed (was unlicensed).
    2015-02-27 00:15:20 [5484]  AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).
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    2015-02-27 00:15:20 [5484]  AMT: Starting Data Collection for SWTag_Init()
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    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() License Status = activated
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Product Version 6; 0
    2015-02-27 00:15:20 [5484]  AMT: AMT: Product License PreValidated.
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    2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
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    2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
    2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
    2015-02-27 00:16:39 [5484]  AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
    2015-02-27 00:16:39 [5484]  ALMService: Terminating
    2015-02-27 00:16:39 [5484]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
    2015-02-27 00:16:39 [5484]  SLCoreService: Service destruction took 9.4 ms and succeed.
    2015-02-27 00:16:39 [5484]  ALM: _info_: End ALM
    2015-02-27 00:16:39 [5484]  performance: AMTReleaseProductLicense took 10.994947 ms
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    Kim I reviewed the account you used to post to this forum and there is no registered software titles under the account.  My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
    I would recommend contacting our support team at Contact Customer Care.  This link should allow you to speak with a member of our support team without having a software titled registered.
    Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
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