HTTP 403 Forbidden error

Hi,
We are using Hyperion planning 11.1.1.3.
One user is getting the following error when he is trying to access the workpsace.
HTTP 403 Forbidden
The website declined to show this webpage.
Others users are able to access the workspace. So are there any settings on his PC that is preventing the workspace from being loaded.
Both the SSL and non SSL URLs are giving the same error.
Thanks.

Is this a new installation or a small development installation that not many people have used? A 403 Error will be sent by Weblogic when it is in development mode and only allows 5 Unique IP addresses to connect and then subsequent connections receive a 403 Error; restarting the service would allow this user to connect if this were the case or if you connect with Firefox from that users PC it would confirm it.
You can see a below thread of a similar issue and how to resolve if this is indeed the case:
Re: Unable to open SmartView
Regards,
John A. Booth
http://www.metavero.com

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    Cordially
    Sandip

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    10/23/2014 09:51:57.05 w3wp.exe (0x29A4) 0x1E30 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:https://site.domain.com.au/_layouts/15/start.aspx)). Execution Time=54.2768005430858 c1c3c49c-6e2c-e054-7ec7-6b480901cacf 
    10/23/2014 09:51:57.13 w3wp.exe (0x29A4) 0x28CC SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Request (GET:https://site.domain.com.au/_layouts/15/AccessDenied.aspx?AjaxDelta=1&isStartPlt1=1414018556065)).
    Parent No  
    10/23/2014 09:51:57.14 w3wp.exe (0x22B8) 0x3970 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Request (GET:https://site.domain.com.au/_layouts/15/AccessDenied.aspx?AjaxDelta=1&isStartPlt1=1414018556065)).
    Parent No  
    10/23/2014 09:51:57.18 w3wp.exe (0x22B8) 0x3970 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:https://site.domain.com.au/_layouts/15/AccessDenied.aspx?AjaxDelta=1&isStartPlt1=1414018556065)).
    Execution Time=39.925395546082 c1c3c49c-3e35-e054-7ec7-6d3aa0ee8e47 

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