HTTP 404 flag on Prelude CS6 Support

I go to Adobe Prelude Help Support (F1) and receive an HTTP 404 flag. What's going on?

Thanks for bringing this to our attention. The issue is now resolved and F1 on Prelude CS6 is directed to the help.

Similar Messages

  • Uninstalling Illustrator CS6 and Prelude CS6 Mac Betas

    I was on beta team of CS6 and before release this past week was experiencing an issue with Adobe Application Manager. A very unhelpful and uninformed Adobe Tech rep demanded that I uninstall all beta apps manually. I knew this was wrong but followed his advice. Now installing from the Creative Cloud and am getting error messages in Illustrator CS6 and Prelude CS6 installations that there are conflicting files. I cannot locate these conflicting files using Spotlight. All other apps installed without a problem. Since I removed all of these beta files, including uninstallers, manually (following the bad advice of about the worst tech rep I have ever experienced), I have no uninstallers to find these files. I recall that after the cs5 beta cycle, there were several clean-up scripts available to remove any residue of beta software. Does such a script exist or is there a different way to find and remove those conflicting files?
    This is the Illustrator error message:
    WARNING: DW022: AdobeCode {8467887D-92F1-435C-B387-A7551B88EC70} Standard Adobe NPS Panel 1.0.0.0 with version (2012-02-03 01:19:37.662531) already installed with incompatible version (2011-12-22 01:44:44.778904)
    WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {85719D3F-23BA-4C33-A45D-522844CA358D} AdobeHelp 4.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {AF278D86-23AE-401B-AC18-9827C1992BCB} Photoshop Camera Raw 7 7.0.0.0 is already installed and the session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    WARNING: DW020: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 conflicts with: {E0681DCC-ED44-473C-B07A-BE71776F35A6} Adobe Illustrator CS6 Core 16.0.0.0
    Please uninstall these products, restart your computer and then run this installer again.
    WARNING: DW020: NOTE: Cannot set action to the payload {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 as conflicting payload is installed.
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    Please uninstall these products, restart your computer and then run this installer again.
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    I apologize for the experience you had with our support representative.  They were partly correct though with asking you to remove the beta version prior to installing the released version but you would have wanted to use the uninstallers.  At the moment I would recommend running the cleaner tool.  You can find more details on this at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • Missing Presets in Prelude CS6

    We are trying to use Prelude to ingest some video and transcode to either MPEG2 or MXF OP1a.  Those presets are showing up in Media Encoder as system presets, but they are not showing up at all in Prelude.  Shouldn't Prelude be using the presets from Media Encoder?  Is there a way to sync up Prelude so that it sees all of the available presets that are in Media Encoder?

    Hi -
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  • Prelude CS6 Cloud won't open

    Hi
    I just bought CS6 Cloud and all programmes open up perfect expt Prelude.
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    Ole

    Hi Victor
    Sorry for my late answer (had two days off before easter)..
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    License number from Adobe - I chatted with Adobe support, and they asked
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    Victor__Wang <[email protected]>
    26-03-2013 13:07
    Besvar venligst til
    [email protected]
    Til
    olaltk <[email protected]>
    cc
    Emne
    Prelude CS6 Cloud won't open
    Re: Prelude CS6 Cloud won't open
    created by Victor__Wang in Adobe Prelude - View the full discussion
    Hi Ole,
    Sorry for reply you late, I spent almost one day to set up a new XP
    machine.
    I tried on a Windows 32bits XP SP3, I can launch Prelude CS6 from "Adobe
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    without QuickTime installed. I can see "loading ImporterQuickTime.prm" on
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    Could you please send me the crash log file?
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    Victor
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  • XIAdapter/HTTP/ADAPTER.HTTP_EXCEPTION - HTTP 404 Not Found

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    Edited by: Vishal.P.Kulkarni on Oct 17, 2011 6:29 AM

  • Message processing failed. Cause: com.sap.engine.interfaces.messaging.api.exception.MessagingException: java.io.IOException: invalid content type for SOAP: TEXT/HTML; HTTP 404 Not Found

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    In my 2006 biztalk application I have exposed web service to receive SAP input. It was working fine. After I have modified something in orchestration in that application . I am getting following error while SAP try to consume my web service.
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  • Error message HTTP 404

    Can someone tell me what this error means?
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    I get it when I try to Preview new pages.

    Preview *new* pages? You mean you preview an existing page,
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    Murray --- ICQ 71997575
    Adobe Community Expert
    (If you *MUST* email me, don't LAUGH when you do so!)
    ==================
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    - Template Triage!
    http://www.projectseven.com/go
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    Tutorials & Resources
    http://www.macromedia.com/support/search/
    - Macromedia (MM) Technotes
    ==================
    "MariaJohns" <[email protected]> wrote in
    message
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    > Can someone tell me what this error means?
    >
    >
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    >
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    >
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    > Description: HTTP 404. The resource you are looking for
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    > dependencies) could have been removed, had its name
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    >
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  • I have been trying to update Prelude CS6 and Fireworks CS6 for several weeks but always get an error

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    Edited by: Dan A on Aug 26, 2009 10:40 AM

    Hi Dan,
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  • Prelude CS6 won't launch

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  • Very odd HTTP 404 Error

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    [Mon Jul 23 16:27:44 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233239:XXX.XXX.XXX.11:3788:1272:5,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
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    [Mon Jul 23 16:28:07 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233282:XXX.XXX.XXX.11:3788:3516:3,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:31:37 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233496:XXX.XXX.XXX.11:3788:816:1,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:31:37 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233496:XXX.XXX.XXX.11:3788:816:1,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:31:43 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233502:XXX.XXX.XXX.11:3788:816:2,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:31:43 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233502:XXX.XXX.XXX.11:3788:816:2,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:31:54 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233513:XXX.XXX.XXX.11:3788:816:17,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:31:54 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233513:XXX.XXX.XXX.11:3788:816:17,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:32:58 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233577:XXX.XXX.XXX.11:3788:2464:17,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:32:58 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233577:XXX.XXX.XXX.11:3788:2464:17,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:34:44 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233683:XXX.XXX.XXX.11:3788:2480:2,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:34:44 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233683:XXX.XXX.XXX.11:3788:2480:2,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:34:50 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233689:XXX.XXX.XXX.11:3788:2480:3,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:34:50 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233689:XXX.XXX.XXX.11:3788:2480:3,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:34:57 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233697:XXX.XXX.XXX.11:3788:2540:14,0] File does not exist: d:/oracle/product/10.2.0/http_1/apache/apache/htdocs/favicon.ico
    [Mon Jul 23 16:35:25 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233724:XXX.XXX.XXX.11:3788:2616:2,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:35:25 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233724:XXX.XXX.XXX.11:3788:2616:2,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:35:41 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233740:XXX.XXX.XXX.11:3788:2616:30,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:35:41 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233740:XXX.XXX.XXX.11:3788:2616:30,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:36:15 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233765:XXX.XXX.XXX.11:3788:2616:34,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
    [Mon Jul 23 16:36:15 2007] [alert] [client XXX.XXX.XXX.50] [ecid: 1185233765:XXX.XXX.XXX.11:3788:2616:34,0] mod_plsql: Unable to reset state for mode 0: Err 3114 url=>/pls/htmldb/f
    [Mon Jul 23 16:37:05 2007] [error] [client XXX.XXX.XXX.50] [ecid: 1185233824:XXX.XXX.XXX.11:3788:2616:74,0] mod_plsql: /pls/htmldb/f HTTP-404 ORA-03113: end-of-file on communication channel\n
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