HTTP 500 - Internal server error - not able to Export BI report to Excel

Hi,
We just upgraded to HFM 9.3.1.4. Unfortunately we are not able to Export BI report to Excel (in Workspace and in BI Studio). We receive the error message "HTTP 500 - Internal server error" (this worked fine in 411).
We are able to preview in PDF and HTML, but not Export to Excel. We also just restarted the services for workspace and web analysis, but still the same issue.
Anyone have any idea what is wrong?
Thanks for your help!

Hi Varun,
We just restarted the financial reporting services, but still receive the same error message.
Any other idea?
Thank you for any help.

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    - <SAP:Hop timeStamp="2010-11-04T13:36:39Z" wasRead="false">
      <SAP:Engine type="PE" />
      <SAP:Adapter namespace="http://sap.com/xi/XI/System">PE</SAP:Adapter>
      <SAP:MessageId>dfe81887-3f6a-55f1-b933-0050568169b4</SAP:MessageId>
      <SAP:Info />
      </SAP:Hop>
    - <SAP:Hop timeStamp="2010-11-04T13:36:39Z" wasRead="false">
      <SAP:Engine type="IS">is.00.ebsgerd26</SAP:Engine>
      <SAP:Adapter namespace="http://sap.com/xi/XI/System">XI</SAP:Adapter>
      <SAP:MessageId>dfe81887-3f6a-55f1-b933-0050568169b4</SAP:MessageId>
      <SAP:Info>3.0</SAP:Info>
      </SAP:Hop>
    - <SAP:Hop timeStamp="2010-11-04T13:36:41Z" wasRead="false">
      <SAP:Engine type="AE">af.p7d.ebsgerd26</SAP:Engine>
      <SAP:Adapter namespace="http://sap.com/xi/XI/System">XIRA</SAP:Adapter>
      <SAP:MessageId>dfe81887-3f6a-55f1-b933-0050568169b4</SAP:MessageId>
      </SAP:Hop>
      </SAP:HopList>
      </SOAP:Header>
    - <SOAP:Body>
    - <sap:Manifest xmlns:sap="http://sap.com/xi/XI/Message/30" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:wsu="http://www.docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="wsuid-manifest-5CABE13F5C59AB7FE10000000A1551F7">
    - <sap:Payload xlink:type="simple" xlink:href="cid:payload-DFE818873F6A21F1B9330050568169B4">
      <sap:Name>MainDocument</sap:Name>
      <sap:Description />
      <sap:Type>Application</sap:Type>
      </sap:Payload>
      </sap:Manifest>
      </SOAP:Body>
      </SOAP:Envelope>
    Mais uma vez, muito obrigado,
    Leandro

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