Hub 4 download speed problem

Ongoing for several weeks.
Appear to have steady speed to hub from exchange - approx 4Mb down. Profile is 4Mb.
Using laptop over 2m ethernet cable. Speed from hub to laptop approx 3.5Mb which is reasonable.
At various time during day speed from hub to laptop drops drastically to approx 0.8 or lower. When speed exchange to hub checked it is still 4Mb - that is if speed test still works.
When checking, all wireless devices are switched off e.g. TV / 'phone / iPad etc.
New hub recieved and installed today. No change.
Anybody seen / heard of anything like this ?

john46 wrote:
can you please run the further diagnostics part of the BT speedtest with a wired connectionand post the results
http://speedtest.btwholesale.com/
Best Effort Test: -provides background information.
Download Speed
1.91 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.39 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.

Similar Messages

How I resolved my Apple TV download speed problems

I have been experiencing download speed problems with my Apple TV2 for a while. The performance was so bad that I couldn't buy or rent movies from Apple TV, because it would take hours to even start the download. I wasn't sure if the problem was with my ISP (Comcast), the modem, or the wireless router.
I just logged in to my wireless router (Cisco Linksys E300) and changed the following two settings:
Network Mode = Wireless-N Only
Channel Width = 20 Mhz Only
After restarting my Apple TV2, movie streaming is now perfect. It took less than one minute to start the streaming of a recently purchased movie.
I recalled reading some time ago that a Network Mode which allows switching between B, G and N wireless modes can cause problems with streaming. Perhaps each time switching occurs, the Apple TV has to renegotiate with the iTunes Store. I'm not sure that the "Channel Width" setting is necessary or relevant, but since I'm happily streaming again, I don't really care.
I hope that this helps others resolve this problem.

If you have home sharing enabled on the Apple TV and an IOS running on the same network you can use the remote app. Otherwise, you will need to purchase a new remote.

My download speed - Problem or just this slow?

Well I've always had bad download speeds, guessing because of my area and such, but they seem to have gotten worse lately. My max download speeds used to be around 120kb/sec but now I'm lucky if they even reach 60kb/sec ( not in peak times )
Now I'm not exactly networking savvy, but I did that BT speed test and the results are:
Download speedachieved during the test was - 413 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
And this is what's in my gateway about my modem I guess:
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
1248 kbs
448 kbs
Max Rate:
788 kbs
852 kbs
Noise Margin:
10.0 dB
19.0 dB
Attenuation:
55.8 dB
31.5 dB
Output Power:
16.1 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
788 kbs
Attenuation @ 300kHz:
55.8 dB
Uncanceled Echo:
-10.5 dB
Ok
VCXO Frequency Offset:
23.8 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Is that around about right? Is there any other information I should disclose? Do I have a problem or am I just unfortunate enough to have these bad download speeds?
Solved!
Go to Solution.

Because you accidently disconnected it, you'll need to remain connected for 3 -5 days (which shouldn't be long now) and allow the profile to rise, I dont think it will rise, but it may just nudge the system and may work...
Alternatively you could contact the mods, and ask for an SNR reset which should give your sync speed a boost and in turn give the system a kick up the backside and tell it to get its ass in gear . You can contact the mods using this link http://bt.custhelp.com/app/contact_email/c/4951 .
Regards Edd
Check your Line
BT Speedtester

Download speed problems

Hello again, since Friday 10/10/14 my connection speeds have decreased, line seems to be reseting as my Bipac 7800 is showing an increase in download SNR and decrease in the connected speed, my normal speed is aprox 7000, the suprise is that the upload speed is showing an increase with a decrease in the SNR strange?. Attempts to lower the SNR using the Bipac 7800 have failed as the SNR is showing no change. Connected to Abbey wood exchange, simple things like refreshing tv and radio feeds in getiplayer took seconds now take 5-10 minutes.
Regards Paul
Parameters
DSP Firmware Version
A2pB025f.d22k
DMT Status
No Defect
Operational Mode
ADSL2+
Upstream
1011
Downstream
4544
SNR Margin(Upstream)
6.4
SNR Margin(Downstream)
15.1
Line Attenuation(Upstream)
23.8
Line Attenuation(Downstream)
44.0
FAQ
1. Best Effort Test:
Download Speed : 3.99 Mbps
2. Upstream Test:
Upload Speed : 0.87 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information
Solved!
Go to Solution.

Hello again, posting of stats and info after being up and connected for +5 days.
1. Best Effort Test: -provides background information.
Download Speed
4.13 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 4.13 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.62 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Status
Parameters
DSP Firmware Version
A2pB025f.d22k
DMT Status
No Defect
Operational Mode
ADSL2+
Upstream
719
Downstream
4544
SNR Margin(Upstream)
8.1
SNR Margin(Downstream)
15.1
Line Attenuation(Upstream)
23.8
Line Attenuation(Downstream)
44.0
Model Name
BiPAC 7800
Host Name
home.gateway
System Up-Time
5 Day(s) 21 Hour(s)
Current Time
Mon Oct 20 14:18:47 2014
Hardware Version
Annex A
Software Version
1.06h.dt2

Adobe please, fix upload/download speed problems!

Adobe please, before all, fix the upload/download speed issues when updating folios from the computer to the servers and from the servers to the Ipad. It has been so terrible lately.
Thx!
al3nai

Or, better yet, focus on developing great software like you've been doing for years and leave the "cloud" stuff to others. I'd feel a lot better about DPS if I knew I could host it all myself.
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Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

Problem with download speed when minimizing Firefox

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I have an ipad3(wifi +cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please ans me.

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Strange download speed / latency problem

Hi all,
I've lately been having problems with only my download speed and latency when gaming online. Sometimes I'm getting my normal full 10MB connection and other times it randomally drops down to between 0.1 and 4MB, it doesn't matter if it is peak hours or not it is very random. When I am getting my full speed all websites/gaming online work perfectly but when the speed drops even to 4MB or so everything requires constant refreshing and my gaming online becomes impossible.
I've noticed that sometimes when the phone rings the broadband will disconnect, and my upload speed appears to be unaffected.
I have tried a quiet line test and it was clear so I'm not sure what is going on.
I have tried different routers/cables/filters and have also tried restarting the router.
I read about packet loss and thought it was maybe an issue to do with that, and so when doing a pathping to BT.net i've noticed that when the speed is high and everything appears to be working I get no packet loss, but when it is slow and things don't want to load I get some (as shown below). I have no idea if this is related but I will link as much information as i can to see if it is any help.
Trace complete.
Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 User1-PC.home [192.168.1.64]
1 api.home [192.168.1.254]
2 217.32.141.132
3 217.32.141.174
4 213.120.161.74
5 217.41.222.50
6 217.41.222.182
7 acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.159.248.194]
8 109.159.248.140
9 core1-pos6-1.manchester.ukcore.bt.net [62.172.103.73]
10 core1-pos9-0.glasgow.ukcore.bt.net [194.74.16.174]
11 vhsaccess1-gig1-0.glasgow.fixed.bt.net [217.32.170.146]
12 ftip002676159.vhsaccess1.glasgow.fixed-nte.bt.net [213.121.156.38]
13     *        *        *
Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop RTT    Lost/Sent = Pct Lost/Sent = Pct Address
0                                           User1-PC.home [192.168.1.64]
                              0/ 100 = 0%   |
1    2ms     0/ 100 = 0%     0/ 100 = 0% api.home [192.168.1.254]
                                2/ 100 = 2%   |
2   12ms     4/ 100 = 4%     2/ 100 = 2% 217.32.141.132
                                0/ 100 = 0%   |
3   13ms     2/ 100 = 2%     0/ 100 = 0% 217.32.141.174
                                0/ 100 = 0%   |
4   16ms     4/ 100 = 4%     2/ 100 = 2% 213.120.161.74
                                0/ 100 = 0%   |
5 ---     100/ 100 =100%    98/ 100 = 98% 217.41.222.50
                                0/ 100 = 0%   |
6   15ms     7/ 100 = 7%     5/ 100 = 5% 217.41.222.182
                                0/ 100 = 0%   |
7   15ms     6/ 100 = 6%     4/ 100 = 4% acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt
.net [109.159.248.194]
                                0/ 100 = 0%   |
8   22ms    22/ 100 = 22%    20/ 100 = 20% 109.159.248.140
                                0/ 100 = 0%   |
9   23ms    32/ 100 = 32%    30/ 100 = 30% core1-pos6-1.manchester.ukcore.bt.
net [62.172.103.73]
                                0/ 100 = 0%   |
10   37ms     4/ 100 = 4%     2/ 100 = 2% core1-pos9-0.glasgow.ukcore.bt.net
[194.74.16.174]
                                0/ 100 = 0%   |
11   34ms    30/ 100 = 30%    28/ 100 = 28% vhsaccess1-gig1-0.glasgow.fixed.bt
.net [217.32.170.146]
                                0/ 100 = 0%   |
12   35ms     2/ 100 = 2%     0/ 100 = 0% ftip002676159.vhsaccess1.glasgow.f
ixed-nte.bt.net [213.121.156.38]
Link Information
Uptime:
0 days, 17:50:48
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
920 / 12,917
Data Transferred (Sent/Received) [MB/MB]:
343.16 / 603.15
Output Power (Up/Down) [dBm]:
12.0 / 22.5
Line Attenuation (Up/Down) [dB]:
20.0 / 38.5
SN Margin (Up/Down) [dB]:
5.0 / 4.0
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
35,052 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 854,020
HEC Errors (Up/Down):
0 / 492,945
Line Profile:
Fast

check you exchange for any problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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My itunes radio rebuffers every 8 seconds - is there any fix or help for this problem. I am running the latest itunes on a new Mac with 4MB download speed.

My itunes radio rebuffers every 8 seconds - is there any fix or help for this problem. I am running the latest itunes on a new Mac with 4MB download speed.

You need to update your Mac OS to at least 10.5.8.
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Where's the problem: Safari/Download Speed/ISP?

My connection speed has been shaped to 64kbps and something funny is now happening to my internet other than being slow. The thing is, I can handle the slow speed; what I can't handle is the download speed dropping to zero and staying there.
I have Menu Meters showing download speed in the Toolbar so that I can monitor what's happening. What I want to know is: why does connecting to a website be progressing well at 64 kbps, then drop to 0 after a minute or two? The internet connection itself is not lost. If I stop the download with the "X" in the address bar and the restart, the speed goes up to 64kbps again. I usually have several tabs open when I am in Safari so that I can jump between them when the speed is slow. But that doesn't work when the speed is zero.
I'm pretty confident that when I am unshaped at the start of the new billing cycle, and the speed goes back up to 3 Mbps, that things will return to normal.
Q1: Is this loss of connection caused by the slow speed? i.e. is the website saying to Safari: "Hey, the connection is too slow, I'm dropping you". A bit like an aircraft flying at too low a speed. It can't keep flying, it stalls.
Q2: Is this likely to be caused by time-out? i.e. the website saying "Hey, this is taking too long. Get lost!"
Q3: Is it a problem in Safari? I'll answer that one – not likely, because Google Chrome does the same thing.
As I said, slow I can handle. What I can't handle is nothing at all. Any suggestions as to the cause of this will be most appreciated. I am running Safari 5.1.4 under OSX 10.6.8 on an Intel iMac.
P.S. I just opened Activity Monitor and saw the Google Downloads is operational. Maybe that's hogging all the download speed. That leads to two more questions.
Q4. Is it possible to stop all internet traffic except via Safari?
Q5. How do I stop Google Downloads from downloading?

same problems on my systems still as well. none of the "fixes" work for me at all.
i've had to switch from safari(3.0.3) to firefox because of this.
i really would love to get back to using safari, since it's my browser of choice as well.
its going on over a month of this nonsense now.

Problem with downloading speed on itunes and app store.

i have problem with downloading speed on itunes and app store.ihave 6mb/ps plan.whene i download on xperia z downloading speed is about 3mb/ps.but when i download on apple app store or any apple server it giving only 150kb/ps.im doing everything. i change my ip dynamic to static.but nothing is change on speed.plz help me and give me some use full static ip and dns.

Hi JM_7,
If you are having a space issue when trying to sync your iPhone, you may find the following article helpful:
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
Regards,
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HT1766 I have an ipad3(wifi +cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please a

I have an ipad3(wifi +cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please ans me.

There is something Definitely wrong with iOS 7 regarding DATA USAGE being logged to wireless carrier in for WIFI instead.
I read all the previous replies and same issue.
I rarely use my mac to sync....its all wifi sync for the last 2 years....never had this issue before... and i know it began with iOS7.... here is why....
My iPhone was at home when I updated to iOS7 connected to wifi...but it logged Data Usage to Rogers Wireless (700MB approx)...data will never do an update over 50mb in app store (it gives the warning to use wifi) I play a lot of games and pay for them so I always update through App Store. 2 weeks later, simposons halloween update (650mb)...at home, using wifi.
Rogers told me there was 700+mb data usage on the day of update and 650+mb data on oct 1.st (tapped out).
Went over my 6GB plan and paid the fees.
This has never happened before...It must come to apples attention by now...

TS3899 Upgrade to ios6 got the following problems in my ipad2 . Very low download speed. Can not open my apple mail in my iPad.

Upgrade to iOS 6 encountered the following problems in my ipad2.
(1) very low download speed
(2) I can not open my apple gmail in my iPad.
(3) I can't download new apps from Internet.

Have tried your suggestion of toggling but unfortunately that has not solved the problem - but many thanks for the suggestion.
Regards
Sailorfrank

Terrible download speeds - modem problem???

Hi there, I have recently complained to Telstra about the terrible download speeds and the lights on my modem (the the ethernet, wireless and internet always flashing green). I have ADLS Elite which is a joke when it takes so long on most days to dlownload. There was a problem with the line which they reckon they fixed but who knows. Could it possibly be a problem with this modem? I have had the same one for about 5 years now and I reckon it has been a problem from the start as my speeds have never really been very high. I am tired of having to contact Telstra all the time and am seriously considering going elsewhere. I hope someone can help. By the way the moedn is a Thompson Gateway. Thanking you. Regards Yvonne

If there is issues with the light, and they have ruled out an issue with the line (as in they say that has been resolved) then it is quite possible being 5 years old that it is a modem issue.
If you are still under contract then Telstra will usually replace your modem for no charge as they usually will cover it as a warranty replacement as long as you are still contracted with them...
As it is an ADSL connection there are many factors which can restrict your ability to get higher speeds, congestion on the line, noise on the line, distance from the exchange... so even if the modem is a part of it, being on an ADSL1 port instead of an ADSL2+ port, or you might be at a distance where lower speeds are all you will obtain...
I can get the frustration of having low speeds, however depending on what the issue is, even changing providers might not help with the connection, but I would suggest having a word with the Disconnection team, they are pretty good at resolving issues, they will see what they can do to get the connection fixed, if required they should also be able to arrange the replacement modem... Plus they are in Adelaide during normal hours, on 132200 and say "Disconnect" then "no" if you want to relocate.

Hub 4 download speed problem

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