Hub 4 keeps loosing broadband connectio

I have been in touch with cust service several times.
my hub 4 (a replacement two weeks ago when the problem was first thought to be the hub) keeps disconnecting from the internet.
it can be fine for days, then at other times it can disconnect every couple of minutes, or every hours.
I am currently connected to the test socket, and the cust service advisers I have spoken to all assure me that the line is fine when they "check it"
This happens wireless and wired.
It is most frustrating as I am unable to play online games because I can not be sure how long my connection will last.
This has now been ongoing for 3 weeks and every time I have rung customer service the havent been much help.
Any Advice would be appreciated.
Thanks

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
like this
2:00:24, 10 May.
( 8132.210000) DSL noise margin: 5.90 dB upstream, 3.00 dB downstream
12:00:23, 10 May.
( 8131.300000) DSL line rate: 1144 Kbps upstream, 20344 Kbps downstream
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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