Hub connection problems

Last week my BT Home hub was changed for a shiny new black Hub 2.0 and all went well until this morning. I was using my PC (wirelessly as I always do), restarted it and then discovered that that it can no longer 'see' the hub.
When clicking 'connect to a network' it shows BTFON and several other hubs, presumably belonging to my neighbours, but there's no mention of my hub within the list.
I've tried, restarting, resetting the hub, etc etc etc but none of this makes any difference.
What's really annoying is my old laptop will connect to the internet wirelessly perfectly via the hub.
I phoned BT help in India but because I was honest and told him the laptop works he immediately diagnosed the problem as being with my PC. I doubt this is the case but if it is as it can 'see' neighbours' hubs then whatever its problem it can't be that fatal ... or can it?
Any help/suggestions/advice would be very much appreciated.
Solved!
Go to Solution.

Ask your neighbour whether they can see your hub. It will be in the format Bthomehub2-xxxx.
You could connect your PC to the Ethernet port and change the name of your wireless network by going into the hub manager.
Its also possible that your computer, if its an old one, cannot see networks that have WPA encryption on them.
The old hub was WEP (not very secure) encryption by default.
If you still have problems, try changing the wireless node on the hub, to exclude the new wireless "N". Set it to "B/G" only. See if that helps.
If you can see FON, then your hub wireless must be working.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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  • Unending connectivity problems -- and Desktop Help...

    I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well. 
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    I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
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    Thanks.

    Thanks again to John and gg30340. Here's an update:
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    4) Hub reset to factory fresh, according to BT guide.
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    6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
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  • IPOD CONNECTIVITY PROBLEM WITH WINDOWS XP VIA USB 2.0

    Enough is enough.
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    I think this needs to be put down to the eternal PC/Mac argument. Apple dont want to fix this as they want everyone to buy a Mac. Its a business, understandable, but in turning away PC buyers they alienate a huge percentage of the market.
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  • Nokia 6700 USB cable connectivity problem -fixed-

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    Thanks Peter, nice job - same problem, your solution is working. Shame on Nokia - i have so many problems with E52, and now with 6700 - why ? Is it so difficult to make a reliable software ? So disappointed ... maybe Apple is the solution - but after 10 years with Nokia why change with Apple ?

  • BT Business Hub connect to BT Home Hub2

    Hi please help,
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  • Broadband Connection Problem - Error 101

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  • Home Hub Wireless Problems

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    Solved!
    Go to Solution.

    The answer is to select a channel manually, and disable smart wireless, as it gives people a lot of problems.
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    Solved!
    Go to Solution.

    fredderf99 wrote:
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    welcome to the forum
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Ipad connection problems

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    ~~~~~~~~~~~~~~~
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  • DMVPN connection problems

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  • HUB5 connection problems with my macbook pro

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    Modulation:
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    Bandwidth (Up/Down) [kbps/kbps]:
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    Data Transferred (Sent/Received) [KB/KB]:
    101.00 / 111.00
    Output Power (Up/Down) [dBm]:
    12.0 / 0.0
    Line Attenuation (Up/Down) [dB]:
    32.5 / 54.5
    SN Margin (Up/Down) [dB]:
    23.5 / 6.0
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    0 / 0
    FEC Errors (Up/Down):
    0 / 92
    CRC Errors (Up/Down):
    10 / 3
    HEC Errors (Up/Down):
    7 / 3
    Line Profile:
    Fast

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    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

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