Hub disconnecting and intermitten slow speeds sinc...

so as the title says, one minute the connection will be fine, then it will be really slow, and sometimes just disconnects completly and the orange light flashes on the hub for a while and then it goes back to blue...ive had this problem since before christmas and only had BT for 6 months...not a great first impression of this ISP!
can anyone help here please?

16:16:05, 29 Dec.
(11739.380000) DSL is up
16:16:04, 29 Dec.
(11737.910000) DSL noise margin: 27.40 dB upstream, 9.00 dB downstream
16:16:03, 29 Dec.
(11737.000000) DSL line rate: 445 Kbps upstream, 17533 Kbps downstream
im connected directly via filter, there is only 1 socket in the flat. ive done the qiuet line test on a cordless phone, it seems quiet, maybe a tiny bit of static
BT speedtester results
FAQ
1. Best Effort Test:
Download Speed : 15.24 Mbps
2. Upstream Test:
Upload Speed : 0.38 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Similar Messages

Broadband repeatedly disconnecting and super slow.

Hi,
since the 4th we've had some incredible internet speeds (lowest being 38kbps) and broadband dropouts. The hib will go through stages of connecting for about 30 secs and then disconnecting and re-connecting again. After ringing BT this problem now seems solved however, we're still getting invredibly slow speeds, we normally get about 5meg, currently it's 240kbps.
I've tried changing the ADSL filter and tried different power cables, tried moving the hub 5m away from anything and the speed still won't go back to normal, any help in this would be appreciated.

hbeevers wrote:
Hi,
since the 4th we've had some incredible internet speeds (lowest being 38kbps) and broadband dropouts. The hib will go through stages of connecting for about 30 secs and then disconnecting and re-connecting again. After ringing BT this problem now seems solved however, we're still getting invredibly slow speeds, we normally get about 5meg, currently it's 240kbps.
I've tried changing the ADSL filter and tried different power cables, tried moving the hub 5m away from anything and the speed still won't go back to normal, any help in this would be appreciated.
with the number of times you appear to have restarted the hub your profile is prbably very low hence the slow download speed. can you post the adsl stats from your router (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance
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Two problems, disconnecting and extremely slow internet at a certain time of the day.

My first problem started to occur since the beginning of this year, after I've upgraded from 1MB/s to 3MB/s. EVERYDAY at 2:39 PM EST or sometime around there, my internet would disconnect (most common at 2:39). It would take some 5-20 minutes to reconnect by itself. I go to 192.168.1.1 and go to broadband connection and press disconnect, then reconnect to get myself back on asap. It would take me a few tries disconnecting and connecting to get the internet back up. I probably do disconnect during other times of the day, such as night time but I don't notice it as much because I am not using the computer at the time.
My second problem is slow download speed at night. As I said, I have a 3000/667 kb/s connection. My internet connection speed is normal during the day time .. but when I ran a speed test during night time, I get around 333 kb/s download and 600 kb/s upload. So, my download speed drops significantly at night and my upload speed is normal.
I am using a D90-327W15-06 modem and I am not using a wireless connection.
Margin (dB) 14.5 11.0
Line Attenuation (dB) 40.0 23.0
Transmit Power (dBm) 18.4 11.9
Don't know if that information helps ..
P.S Sorry if this is a lot to read, I wanted it to be as much detailed as possible.

#1 Is wireless in the router enabled?
#2 If so, to question number one above: What level of wireless security is it set to ( WEP / WPA )?
#3 Did you try connecting your modem to the NID?
If not, please do that - and recheck those stats.
If you do not what a NID is, see http://www.dslreports.com/faq/1317
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

BT Infinty 2 slow speed since day 1

I have recently upgraded to BT infinity 2, got a new Home Hub 5 previously I had a hub 4 on broadband. When I was on broadband I got a good speed of 16 meg. Now I am on Infinity 2 for some unknown reason I am only getting under 2 meg even though my IP profile and ASDL checker states I should be getting 70 meg plus. I have spoke to numerous persons on helpdesks and had two engineer visits still unable to solve the issue. I have tried rebooting the hub, turning off smart set up, deactivating parental control. My last engineer visit even swapped over the hub for my hub 4 and connected an openreach modem still no change. There is no issue with the master socket as both engineers have tested this and it gives the proper 70 meg speed. This is being going on for a fortnight and I am running out of options to try.

Can you try an alternative speedtest and post the graph, please? http://labs.thinkbroadband.com/ispa/
If you found this post helpful, please click on the star on the left
If not, I'll try again

Connectivity Issues and Slow Speeds Since Service Start

Hi there. I changed ISPs on 01/06/2015 from Sky to EE. Ever since the broadband service has changed over to EE, from day one, the connection has been unstable. We were getting constant disconnects, usually at pretty set times of day, but they could also be rather random too. The disconnects were most often happening at around 11am, and then from 11pm until 2am. Which was all quite odd. I've been in touch with EE home broadband customer support who have run multiple line tests, sent out two separate BT engineers and an EE engineer, all who have found no fault with the wiring and are unable to identify any faults on the lines, even though when I call, I'm more often told that as a result of line tests they've found faults on the line. This conflicting information is rather frustrating. Would also like to add that the router is plugged into the test socket and that's made no difference. For the past couple of days we've only had an occasional disconnect, so it is better in that regard, but in its place the broadband speeds have been noticeably slower. Upon running speed tests via browser, I'm getting information like: Download speedachieved during the test was - 9.19 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.79 Mbps Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps Which all seems fine. However, browser pages are extremely slow to load if they load at all, PSN shareplay won't connect as 'the connection is too slow', videos take an age to buffer, online gaming is hit and miss whether I can actually connect to the server or not. I'm connected to this exchange: https://www.samknows.com/broadband/exchange/WSLAK And the details for my router are as follows: STATUS Configured CurrentLine Status -- UPLink Type -- Interleaved PathOperation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 1022 (Kbps)Downstream 13742 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise Margin 4.9 (dB) 6.0 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 110407 7Fast Path CRC Error -- --Interleaved Path CRC Error 0 61Loss Of Signal Defect 4 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 24 47Error Seconds 7635 2783 STATISTICSReceived Data 110191 (Kbits)Transmitted Data 69634 (Kbits) Any suggestions or even explanations would be appreciated. I'm starting to regret having ever changed ISP. We had no issues whatsoever before June 1st.

Time Connected10:34:37 STATUS Configured Current Line Status --UP Link Type --Interleaved Path Operation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 944 (Kbps) Downstream 13678 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream Downstream Noise Margin 5.6 (dB) 5.4 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 2683346 85Fast Path CRC Error -- --Interleaved Path CRC Error 0 30508Loss Of Signal Defect 2 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 398 32149Error Seconds 1266 1282 STATISTICSReceived Data 25610979 (Kbits) Transmitted Data 4037141 (Kbits) I've gone ahead and posted yet more up to date stats. Again, looking at the time connected time, it relates back to the last disconnect which was in the afternoon. Again, the router hasn't been manually reset, restarted, etc. The connection dropped out (the adsl light on the router blinked out of existence and took several minutes to start flashing back on again, before going a solid green, as per usual), and was left to its own convenience to return. Note: Just as I pressed the post button, we lost connection again, but I'll stick with the stats I've already pasted here.

BT Internet keeps disconnecting and has low speeds

I have been having problems with BT since a week after I switched from talktalk but I've only started taking action now.
First of all I have contacted BT asking for help and they brought an engineer round which fitted a new phone socket however this did not help at all, so I contacted them again saying that it may be on their end, I got a reply email saying that they have reset my broadband line and that I should see an improvement which I did but only in the download speed.
I use my upload speed to live stream so I emailed again asking if they can do what they did for my download to my upload, I got a reply that said
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days."
So I waited for 2days then I noticed that my download speed had decreased from 11mbps back down to 1-2mpbs overnight and that my upload had increased from 0.3 to 1mbps. Then slowly throughout the course of the day my upload decreased from 1mbps back to it's initial 0.3. I'm not sure what the noise margin is but I was monitoring my Internet and as the noise margin increased the speeds decreased.
Connection Information
Line state: Connected
Connection time: 0 days, 01:49:01
Downstream: 2.993 Mbps
Upstream: 347.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 21.0 dB / 17.9 dB
Line attenuation (Down/Up): 21.5 dB / 12.7 dB
Output power (Down/Up): 18.3 dBm / 9.9 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 6 / 38
Along side this issue I have another, most of the time when my house phone rings my Internet disconnects also there is a crackling sound on my phone line and the only solution that I have found to stop the crackling is to take the adsl wire out of my router which you can tell is very annoying.

Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Modem keeps rebooting AND really slow speeds

Hey guys
I came onto this forum because for the past few weeks my homehub 2 has been increasingly rebooting randomly. It was a nuisance before when it happened occasionally, but in the past 5 hours (from about 10pm until about 3am)it has rebooted about 20 times! Extremely annoying when your trying to watch streaming video!!! Iv gone through lots of posts in this forum trying to do some research and have come to a few conclusions:
1. No point phoning bt
2. Will probably need a replacement modem
3. I have been experiencing absolutely dismal speeds without realising.
My dad set up our bt account but I believe it to be 2mb broadband (if its 8mb its even more shocking!) Whether it's day or night my download speed never ever reaches above 230k/s Iv tried downloading from microsoft, p2p, download etc. Sometimes I struggle to get 50k/s at peak times!!
This has been the norm since I moved here 4 months ago. I figured these speeds were normal because I know that you never do get the speed your supposed to but after reading on here I think now that these are FAR too low!! My exchange is only 1.6km by road from me (867m direct). My IP Profile will be affected by my homehub constantly rebooting but would it really make as much difference as this?? I will post my stats:
Home Hub
ADSL line status<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:37:51", "2,784 Kbps", "448 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.1", "Interleaved", "15.8 dB / 25.0 dB", "35.0 dB / 31.5 dB", "19.3 dBm / 11.9 dBm", "67", "6", "0", "68 / 0", "1 / 2147480000", "nil / 0", "8"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:37:51
Downstream
2,784 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.8 dB / 25.0 dB
Line attenuation (Down/Up)
35.0 dB / 31.5 dB
Output power (Down/Up)
19.3 dBm / 11.9 dBm
Loss of Framing (Local)
67
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
68 / 0
CRC Errors (Down/Up)
1 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
8
Speed tests
speedtest.net:
Down 1.6mb/s
Up 0.22mb/s
speedtest.bt.com:
Download speed achieved: 1790kb
Acceptable range: 400 - 2000
DSL connection rate: 5152 D / 448 U
IP Profile: 2000
I just tried downloading from microsoft again just now (6am) and the speed jumps between 200k/s and 210k/s
This is 6am so not at all peak time! The speed achieved is about right for my connection but how come I never get more than 230k/s when actually downloading anything??
Id appreciate anyone to shed light on this, I'm not an expert! I know I will probably have to phone helpdesk.. But I know exactly what pointless things they will ask me and tell me to do and it will drag on and on.
Cheers a lot! =D
Claire

Hey thanks for your reply, sorry i took so long to get back to you, these are the stats just now, taken at the same time
Download speed achieved during the test was - 1859 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :5120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Line state
Connected
Connection time
0 days, 0:42:21
Downstream
5,120 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 26.0 dB
Line attenuation (Down/Up)
35.0 dB / 31.5 dB
Output power (Down/Up)
19.7 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
336 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
thanks for your time

Slow Speeds since Install. Mods??

Any Mod brave enough to look into this one ????
It's gotten to the point of me not trusting a thing Support say and they don't seem to listen to a word I say.
I was told before signing up "Infinity will never slow down"
"The speed we estimate for your line is the speed you will get"
Since having Infinity Installed 04/04/2011, my speeds during the day are good at 35mb,
but slows down every night, sometimes as low as 4mb.
I reported this to BB support,explaining clearly that the connection is fine during the day,
but seems to be suffering from congestion slowdowns in the evenings.
I've been on the phone constantly since opening another fault report on 7th May.
The first few days consisted of BB Support calling me back in the mornings (when the speed is fine),
telling me they changed something and it should be ok now,
followed by me phoning at night when the speed dropped again.
This was escalated a couple of times to the "engineering dept.", still no change.
I soon realised that if I said my speed was fine at the time they asked, nothing was being done.
11th May.
An engineer was booked for my home for the 12th 8am-1pm.
I tell them this was probably a waste of time as the problem only appears at night,
and the line is fine during the day.
12th May.
Engineer calls about noon,very friendly,I explain the problem and we have a nice chat,
line check was good 40/10, no surprise there then.
BB Support phoned me as soon as the engineer had booked off the job,
basically telling me the fault had been fixed as an engineer had been out and found no fault.
I argued that they couldn't say that as the slowdowns only happen at night.
I point out to them I've been using speedtester.bt and ask them to look at the results, they totally ignored this.
Back on phone that night. The vicious circle starts again, another couple of days of callbacks telling me they changed something, and me calling them at night.
15th May.
Escalated again,I'm told a higher level engineer would visit the exchange and then my home.
16th May.
The same friendly openreach engineer turns up at 9am, I just smile and tell him he knows where it is.
No faults on the line and he explains he has nothing to do with the exchange.
Callback from BB Support around 3pm asking if my speed was fine now.
I had just finished another speedtest (7.3mb) so, no it wasn't.
Another engineer appointment made for 17th
17th May.
No engineer. 2 callbacks, go over the same old story. Engineer booked for 18th.
18th May. No engineer. callback that night,by now I know the script by heart. Engineer booked for 19th.
19th May. No engineer. Another booking for 20th.
20th May Engineer calls, we have a chat, I explain the problem, engineer leaves.
By this time I feel sorry for these Openreach guys,sent out to jobs they can't possibly fix.
They could be out connecting other people to this superfast connection that I'm not getting.
Callback in the afternoon,was told the engineer had contacted BT Wholesale, but no further info was given. They asked how my speed was, I ask them to call tomorrow after I log the usual slowdowns with speedtester.

Thanks for your post, but I've already been through all your points above.
I have taken continual speedtests since the install with speedtester.bt as well as others.
The really slow period is usually from around 8pm till 11pm.
The 3 results above are just from last night.
I keep records of everything
The problem is that nobody looks at the speedtester results.
If they did, they could see exactly when this was happening and maybe take the proper action,
and save me going over the same sad story when speaking to the Indian call centre.
link to my speedtest.net results page
http://www.speedtest.net/results.php?sh=8dafd1fe7cc1723ab932e1e25ec9d957&ria=0
thinkbroadband graph
Forgot to add
I asked BB Support to have my line monitored as this was happening during peak times,
they totally ignored this suggestion.

Even our new modem connects to the internet only briefly and at slow speeds, if it connects at all

After nearly four years usually acceptable DSL service, our connection started getting too slow to email photos or steam anything, especially during peak hours. After several live chats and phone calls we got a new modem, and things are even worse, even after a marathon support call last night. After restarting the modem we sometimes get a few minutes of service, sometimes with download speeds in excess of 1.0 Mbps, but usually in between 0.20 and 0.40 Mbps. A few minutes after this, though, any device loses the internet; a few minutes later, the internet light on the modem goes dark. The DSL light stays solid throughout. But for the most part we're spending lots of time and money in exchange for a few minutes of slow DSL at a time. We've registered the new modem online, changed wireless channels, tried using an Ethernet cables, tried different jacks, disconnected the phone, cleaned browser caches. Modems just won't maintain an internet connection for more than a few minutes any more. What else can I try?

It seems your issue is most likely outside your home. have you tried connecting the modem to the NID and testing ? This will help isolate the issue. If the problems persists it may be an issue at the Central office. I would try to get a tech to your home ASAP and also contact Customer service & ask for a credit. When I had a similar issue a 24 hour monitor was implemented by upper level support.
Do you know how far you are from the CO you are; and how old the wirng from the CO to your home is? Good Luck!
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Slow speed since connected

I was with sky and getting 28mbps fibre, I decided to get bt infinity 2 and was told I would get these speeds
Your broadband speed
We estimate your download speed will be between 46.9Mb and 63.8Mb.
We estimate your upload speed will be between 12Mb and 18.6Mb. It's been in 2 weeks and I'm still only getting 27mbps. I have ran speed tests at speedtester.btwholesale.com and it says ip profile for my line is 27.7mbps I've reported it and now being monitored and they will be phoning me tomorrow, but I had an engineer out for my phone line last Saturday as advised by bt broadband help no phone fault but he told me he has found a fault with the fibre at the cabinet the ports are faulty and to get an engineer out to sort this well I've told bt broadband help this a few times since Saturday and they won't listen to me all they keep doing is making me do the same tests over and over and last night after they said they have rest my line ( still ip profile of 27.7) has refered it to some service team or something who will decide what to do. This is really annoying after all I've been told there is a fault and I'm paying for a service I'm not getting I should of stayed with sky. Sorry for the rant but nobody will listen I'm only telling them what one of bt engineers told me to tell them.

ive tried that it does not upload the images so ill type it out. availability checker results fttcA 63.8 46.9 down 18.6 12 down available
fttcB 53 29.5 down 18.6 8.4 up available. btw performance results Download speedachieved during the test was - 26.84 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-27.82 Mbps .
Additional Information:
IP Profile for your line is - 27.82 Mbps
Upload speed achieved during the test was - 5.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

WRT54G always reseting and very slow speeds.

I don't know whats going on, I have a WRT54G router thats completely up to date with the firmware and the such. I am connected to it via Ethernet cable, and only use the wireless part for my videogame stuff, so its not just the wireless network thats messing up, its the hardwired that is losing connection. Every half hour or so the router loses its connection and I'll either have to just wait for it to reconnect or have to power down the router (and sometimes the modem, or restarting the whole computer) and power it back up for it to be able to connect again. I have tried completely reseting the routers settings and uninstalling the EasyLink Advisor and reinstalling that and reconfiguring the router but its still doing this. When I am able to connect, my internet speeds are very slow. I am used to getting 200-300k/sec but now I am getting maybe 80k/sec when downloading. Is it possibly my router thats just messed up? thanks in advance(also, when i finished typing this my internet shut down again, and I had to restart the computer multiple times and now im just plugged into the modem so i get a stable connection..) Message Edited by zechgroove on 10-17-2007 02:24 PM
Message Edited by zechgroove on 10-17-2007 02:36 PM

access the router's web interface and try changing the MTU size to 1400 / 1300 .. check whether this makes any difference..

Disconnects and Low download speed

We've had BT Broadband for over 10 years. We had a few problems at the start and had to stop using any of the telephone extensions when it was installed to get it working. Since then we've invested in numerous filters in an attempt to cure connection drops and bought an i-plate when the speed was suffering. Every so often, I get fed up with the time it takes me to deal with connection drops and ring the call centre. They are very sweet but all I get is a temporary solution at best and then it all goes poof again.
For the last year or two so resetting everything and waiting hasn't always been good enough to get a connection again. By accident, I found that if I made a telephone call, the broadband would come back again without me having to reset. This proved an expensive option until I discovered the quiet line test (for which I thank the helpful members here lol). My trouble is that its taking quite a long phone call to get the connection going now and it used to be worse when it rained but its now as bad if its sunny.
A possibly related issue is that our download speed has declined enormously over the years. I've not been able to watch the iPlayer since last year sometime and even YouTube pauses for ages every 10 seconds. i've had two Openreach engineers out recently and there is another fault report in progress atm. The trouble is, they don't seem to have made much difference so I'm despairing at the thought of another fruitless visit now.
My 'stats' are:
1. Best Effort Test: -provides background information.
Download Speed
0.47 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.5 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.96 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.96Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:02:03
Downstream:
568.3 Kbps
Upstream:
1.062 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
25.6 dB / 6.1 dB
Line attenuation (Down/Up):
44.6 dB / 26.9 dB
Output power (Down/Up):
15.5 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 185
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 1238
Error Seconds (Local/Remote):
59088 / 4962
I've been reading about resistance faults and wondered if our ancient telephone lines round here could be causing one? We're still on overhead lines I'm afraid and nearly 2km from the Batley exchange.

Just a quick update this morning. I emailed the mods yesterday so I have hopes.
On the 'normal route' side, the phone call from BT techies that the call centre booked me in for between 8am and 10am didn't happen and there was nothing updated on the online fault progress report since the call centre folk updated it yesterday. I rang the call centre again to tell them it hadn't happened so they are in the loop and its been escalated again. Had to go through their standard script etc but, hey, I'm reconciled...
The router stats today are:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:09:50
Downstream:
574.3 Kbps
Upstream:
1.059 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.7 dB / 6.0 dB
Line attenuation (Down/Up):
44.5 dB / 26.8 dB
Output power (Down/Up):
16.7 dBm / 12.6 dBm
FEC Events (Down/Up):
71 / 109
CRC Events (Down/Up):
0 / 45
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 27
Error Seconds (Local/Remote):
8 / 33
The noise margin has changed (it was 6 dB when I looked at it first thing this morning in preparation for my phone call so I presume someone has adjusted it? The speed test is coming up with the same figures as before and I can't post it because I forgot to copy it and now I'm getting apache errors.

Lots of disconnections and awful download speeds

I have recently in the past week or so having really annoying internet disconnections. Just now I got 4 disconnections in 5 minutes which meant I really needed to do something about it.
Here is the router information:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:13:30
Downstream:
2.031 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.9 dB / 14.0 dB
Line attenuation (Down/Up):
14.9 dB / 9.5 dB
Output power (Down/Up):
19.9 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
7807 / 3831
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
804 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 804 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

I did another noise test and it was completely quiet today. My connection is still awful. I am getting 0.8mbps when I used to get around 6-7mbps 2 weeks ago. I am very close to my exchange so distance is not the issue.
Results of router info:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 22:35:10
Downstream:
4.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
28.3 dB / 8.0 dB
Line attenuation (Down/Up):
14.7 dB / 9.0 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
14827 / 2
CRC Events (Down/Up):
24 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
261 / 0
Error Seconds (Local/Remote):
10 / 4
BT Speed test:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
773 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 773 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

Infinity and PS3 slow speeds wired or wireless.

Hello, wondering if anyone can help ive tried connecting my ps3 with both wired and wireless connections and either never give me more than 5mb download speed or upload.
I have put the ps3 in the DMZ and even tried connecting using my pc as a proxy server. My PC which is connected by wired as well does actually get 76mb regularly.
I used to get at least 8mb with standard broadband.
Also my phone (xperia arc) gets about 18mb.
I have tried different times of day with just the ps3 connected and no difference. Im lucky to get 2mb on ps3 on most occasions.

Its far more likely that the PS3 is not capable of any faster speeds, after all, it s a games console with dedicated graphics chipsets, so the CPU may simply not run that fast.
The actual speed could be simply be restricted by the PS3 network interface, as 9Mbs would be quite fast enough for access to remote servers, whose speed is going to be only a fraction of that per user.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Major Disconnects And Very Slow BB

The storey so far;
 
3 weeks ago my bb started droping out so i done all the tests that customer services asked and they came up with Line Fault.
 
The day before we was due to go on a 2 week vacation an engineer turned up and spent 2 - 3 hours messing with the line (outside),then he told my wife it was fixed.
Well i get home and check it and guess what NOT FIXED
 
We've had our vacation and i thought i'd run some checks my self.
 
Set up:
 
Fast Gaming Pc
HH 2 hard wired connection
Filter pluged into test socket
ADSL & Phone in filter.
 
(before problems ADSL was a constant 5.5 + Mb)
 
ADSL Status:
<pre>Line state Connected
Connection time 0 days, 00:38:00
Downstream 1,027 Kbps
Upstream 464 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 29.9 dB / 16.3 dB
Line attenuation (Down/Up) 49.5 dB / 27.4 dB
Output power (Down/Up) 6.6 dBm / 0.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 4 / 0
CRC Errors (Down/Up) 0 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 0
</pre>
 
 
First test was 'quiet line' for phone only  You could have heard a pin drop 10 miles away
Second test   'quiet line' for both phone & adsl Lots of noise while hh2 tries to connect and when connected
 
I should also point out that using or answering the phone disconnects bb.
 
Third test 'line check' using brother's home phone & BB  Reported: No faults found
 
Next i swapped phone for a coreded one still the same.
 
Lastly, i swapped and tested it with 6 different filter's and there is NO CHANGE at all.
 
I am going to ring India again but what i don't want is them sending out an engineer and saying it must be my setup.
 
So any idea's before i ring. 
 
Solved!
Go to Solution.

Hi Wolfstar,
Welcome to the forum and thanks for posting. I can look into this for you. Run another speedtest and drop me an email with the results. You'll find the "contact us" form in the about me section of my profile. Once I have the details we can take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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