Huge Cellular Data Use / Drain, While On Wi-Fi
Anyone else got this? I'm very concerned as my 8gb / month data allowance is being swallowed up, and my carrier, Vodafone, just advise it must be the handset - and charge me for extra data, and Apple so far haven't diagnosed the problem...
On my iphone 5s I'm having a huge cellular data drainage problem, seen in Settings > Cellular > System Services > Docs and Sync and I'd be very surprised if there aren't many others with the same as it seems to me to be fundamentally linked to the iOS or the handset.
In the first 12 days of this billing month ( since Nov 22 ) my cellular data usage was nearly 8GB - my limit is 8GB and usually I use around 500mb of that. So I'm now paying Vodafone for extra data.
Spent a couple of hours online with Apple Support today - my cellular data usage increasing from 3mb to 30mb as we spoke - and much of the time I was on wifi.
Result was that Apple had me restore iphone as a new phone over itunes and reinstall 8.1.1 afresh; theory being that a fresh restore ( ie none of my apps, non-Apple mail accounts, or media on the phone ) should clear anything that may be causing Settings > Cellular > System Services > Docs and Sync to show high data usage.
But with Settings > Cellular Data switched on, and no apps open or any activity on my part, I'm seeing he exact same thing - around 45mb of data use in Settings > Cellular > System Services > Docs and Sync in less than an hour.
Feels like the phone has been hacked in some way.
Update the following day:
I've kept the phone on the full restore (ie not reverted to any of my backups, as I had planned ) today - kept a record of the apps i installed and Settings changes made... the data drain has continued, so in Settings > Cellular > System Services > Docs and Sync the data use is now 108mb - and this is while being on Wifi the whole day except for around 30 mins walking to / from a restaurant.
I've seen this iPhonedata drain issue raised elsewhere on the web, dating back to 2012 - but the posts I see never update to a conclusion.
Another talk to Apple tomorrow. If anyone has had this issue and resolved it I'd really like to hear from them!
I haven't been able to solve the problem yet but I think I'm getting closer. I've noticed that the data drain stops when my iMac is turned off, and that the data drain on the iPhone starts immediately once the iMac is turned on!!
I turned off my iMac on Friday and had no data drain all weekend. As soon as I turned the iMac on today the iPhone "Documents & Sync" started to go crazy again. I logged out of iCloud on the iMac and the drain on the iPhone stopped! So, I don't think this is an iPhone hardware problem at all!
To me it seems it's a bug in the iCloud service. Although all the configurations on the iPhone are saying that it should not use 3G, and that it should use the WiFi, it still uses the 3G somehow for some sort of synchronisation with my iMac. This is clearly a bug as I don't have anything on my iCloud drive and I have set Calendar/Contacts and Notes to sync only on WiFi. Apple please sort this one out. For now I'm switching cellular data off on the phone when I'm working on the iMac. It's the only solution at the moment.
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why in spite of i turn off all of location servies when i turn on cellular data use data again
in cellular >>system services >> mapping services
how can i turn off mapping services completly ??
& why now it use data until i turn it off ???Settings>Cellular>Use Cellular Data for and turn Maps off. If you are not using Maps for navigation, it's not using data, though.
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I upgraded from Iphone 3g to Iphone 5. Over a period of last year, My average monthly data usage is approx 400MB (total less than 5GB in a year). AT&T is reporting that my Iphone 5 data usage crossed 6GB in a 3 day period . I called AT&T and have to listen to LTE, Iphone 5 and Multiple app running in background non-sense as an explanation for 6GB data usage over a 3 day period. My Itune and app store does not download over cellular network. Even though Iphone 5 automatically creates an Icloud account during initial setup, I am not connected to Icloud on Iphone and never even logged on to Icloud account. IOS 6 setting for sending data diagnostic over cellular network is set to no.
I feel this is same bug which Verizon user are reporting and ATT is not commenting on it till now. How can I consume over 6GB worth of data over a 3 day period which is more than my total data usage for a year. That is equivalent of streaming hd video (approx 300 MB per hour) for 20 hours.
CNN link to Iphone 5 data bug story
http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html
Anyone is having similiar problems?There have been lots of discussions about this particular topic
https://discussions.apple.com/message/19398807#19398807
https://discussions.apple.com/message/19780554#19780554
https://discussions.apple.com/message/19802173#19802173
and the list goes on.
Apple has zero control over what AT&T does in regards to their plans for data, their charges for data, or anything to do with their service that you pay for every month -
I have been using the match for about 5 months and it's very cool to have all the tunes with me at all times. But, my ATT 'unlimited' data plan slows down after a certain point and I can't effectively stream the big files I uploaded to the cloud until it resets the next month. I get about 12-15 days of no problems and then the rest of the month I'm taking cd's in the car.
Help!Using iCloud Status you can see which Songs are uploaded. These can be placed in a playlist and saved to audio CD - in addition copy the playlist content to an open folder on your desktop.
Delete the Songs from your library & cloud; import the Songs as 256 AAC from CD; update iTunes Match.
At your discretion you can delete the local Songs once more and add back the original files from your desktop folder.
This way you have the original files for local playback and 256 AAC files in the cloud for download. -
Podcasts 2.1.1: Huge data cellular data consumption since update
Hi,
Since updating iOS Podcasts app to 2.1(.1), I have noticed huge cellular data consumption... Despite having disabled cell data for iOS Podcasts, the new iOS podcasts seem to be downloading again podcasts episodes that have already been downloaded and are shown as is in the app... I have lost over 1GB out of 3GB for a month among the past few days, which is pretty unusual... Seems like I am not the only one: https://twitter.com/mattdenholmross/status/469131198162558976https://twitter.com/mattdenholmross/status/469131198162558976https://twitter.com/mattdenholmross/status/469131198162558976
iOS Podcasts now often asks for using temporarily the cellular data even for podcasts episodes that are shown as downloaded.
Have you noticed the same?
Best,It is because v2.1.1 does not delete played podcasts for a 24hr period. That holds storage that prevents you from storing new podcasts or other files.
Discussed at:
https://discussions.apple.com/message/25828362 -
Cellular/data usage while connected to Wi-Fi with iPhone 5
I recently upgraded from an iPhone 4 to an iPhone 5 and when I view my usage details for data I am seeing small amounts of data use even while my phone is connected to Wi-Fi and charging. I did not see this with my iPhone 4.
The usage is small and I'm guesstimating adds up to 20-30MB per month, but wondering if this is normal.
My iPhone 4 was running iOS 5.1.1 and the iPhone 5 is running iOS 6.0.2 and Verizon 13.3.
I'm not if this is considered normal as I've read about the recent bug that was allowing a lot of data to leak while on Wi-Fi. Supposedly iOS 6.0.2 and Verizon 13.1 fixed this issue. Others have posted that a replacement phone fixed the issue.
The small data use seems to be about 30-90kb every couple of hours. Again, I never saw this with the iPhone 4.
Do others see this small data usage while on Wi-Fi?
Thanks!
DavidHmmm, I don't think that's the case. As I said, I can keep perfect track of wi-fi and 3G usage with the DataMan app. While I'm connected via wi-fi, there's a 90-10 ratio between wi-fi and 3G. There's a lot of wi-fi usage, meaning it is connected, at least, most of the time.
Maybe an alternative answer to my question, based on your reply, would be the fact that the connection might be dropped SOMETIMES, but not FOR GOOD, when the phone is locked. I would like to understand this behaviour better - why it is dropped? It really makes little sense to drop the wi-fi connection if it is known that it is much stabler, faster AND it costs me zero to use data with it.
I don't wanna spend my 3G data, that's why we keep looking for wi-fi connections everywhere we go, right? -
Can not use all apps with cellular data
In Settings/General/Restrictions if you tap on Cellular Data Use there should be 2 options: Allow Changes or Don't Allow Changes. If you don't see these options is that where you see "Cellular data is turned off for 'Setting'?
Do you have a corporate MS Exchange email account on your phone? If so your administrator may have added an override on this setting. -
Iphone 5 - "use cellular data for" option only shows Facetime and Passbook
I have an iphone 5 and I am trying to manage my cellular data usage,
When I go into Settings - Cellular and I look at the "use cellular data for" option, there are only 2 apps on the list Facetime and Passbook.
I have seen other posts online that show a long list of apps that you can toggle Cellular data on and off.
How can I see a longer list of apps.In Settings/General/Restrictions if you tap on Cellular Data Use there should be 2 options: Allow Changes or Don't Allow Changes. If you don't see these options is that where you see "Cellular data is turned off for 'Setting'?
Do you have a corporate MS Exchange email account on your phone? If so your administrator may have added an override on this setting. -
Why can't I disable certain apps from using cellular data?
(iPhone 4 on iOS 7.0.4)
I can't seem to turn off the ability for certain apps to use my cellular in the "Cellular" menu. I would usually to go Settings>Cellular and begin turning on/off app from using cellular. But now, I can't turn them off. I would switch them off and turn off cellular, then I would turn the "cellular" option on and the same apps would have their switches on instead of off. They would switch on automatically without my consent.
Before you say that maybe I have "allow changes" or "don't allow changes" on the cellular data use. Even if I had one or the other, the manual changes gets ignored.
I have to have the "cellular restriction use" to allow changes to try to turn off the individual apps that have cellular data on. But the second I leave the sub menu or turn off and then on the cellular data, those same individual apps switch on by them selves.
What am I missing? What is the new changes that isn't allowing me to decided which apps can use cellular data and which can't?
My only guess is that it's a problem based on 7.0.4. I never had this problem before. Sometimes though, I would have "Don't Allow Changes" locked on cellular usage, but some how manage to have the ability to turn them on and off where I shoulded. They should be "greyed" out.Yes. But you may still be able to download compatible versions. You will have to download the App to iTunes on a computer or another device that does support the App using the same Apple Id you have on your iPad. With that done you can follow these instructions from your iPad to get a compatible version:
App Store: Install the latest compatible version of an app
http://support.apple.com/kb/ht5919 -
Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?
I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
The characterstics are as follows:
All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
Mysterious data use happens even while connected to wifi.
Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
The logs clearly show these usages are not due to human interaction. It is a program.
If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
Thanks for your timeThanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ... -
Apps keep turning cellular data on
I keep turning off data for most of my apps so that I can only use them on wifi but lately some pass keep turning their cellular data on. I try to turn it off again but they always manage to turn it back on after I leave my settings
I've seen similar things going on even though I explicitly turned off Cellular data. I also added restrictions to disallow changes to "Cellular Data" settings, still managed to enable itself. And just to clarify, I know for a fact that the Cellular Data setting was not explicitly re-enabled.
But, notice the per-app settings below the Cellular Data ON/OFF under General Settings / Cellular Data. My guess is that each application ALSO needs to be set to OFF to disallow Cellular Data use -- in fact that may be the very thing that's causing the setting to be magically re-enabled.
IMO it's a pretty poor design to even allow application to change the ON/OFF switch of Cellular Data, period. If the global setting is set to OFF it should stay off unless the user explicitly re-enables that feature. The fact that the user needs to set not only the global feature to OFF but also enable protections in other places per-application is a huge concern.
Just consider all of the unauthorized charges that are being racked up by the cellular vendors against users that are unknowingly "authorized" by the use of, in most cases, a fully approved downloaded application. Hmmm...
Terms and Conditions per application will need to be heavily scrutinized but even if mentioned in the T&C's somewhere on page 74, line 62 -- that doesn't guarantee indemnity. It sure sounds like a class-action lawsuit is on the horizon. -
I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free). -
I can't enable or disable cellular data for certain iOS apps and features from setting.
When I off data for specific application and go to other option it automatic on all application
Any one can helpSOLUTION! (NO NEED TO RESET YOUR IPHONE SETTING!)
I have the same issue for the last two weeks. But i have already managed to solve the issue all by myself. When i go to Settings > Cellular > below the tab "use cellular data for:", i turned off some apps which i didnt want to use with cellular data. As soon as i go back to Settings, and then i went back to Cellular, the apps which i had switched off earlier, automatically turned back on.
Here's the solution:
Either you're using wifi or cellular data, first of all you're gonna hafto turn on the cellular data use for App Store. Once you have turned it on, go to App Store application. Update ALL the apps which have new updates available. If it asks you to log in your App Store, just do so. If there's something wrong with your debit or credit card information, it will ask you to update to a different card. Just do what it asks. Put in a new credit or debit card info and fill in the forms provided. The card you're using must be usable and has usable balance in it. Let's say atleast $10 to $20. As soon as it confirms your card successfully, the app updates will start automatically. Continue to update all the apps. After all updates are finished, go back to Settings > Cellular. Try to switch on or off some apps for data use and recheck.
Try it yourself! Have a nice day and don't put a blame on Apple for this.
From Malaysia, with love.
Please hit LIKE button if this solve your issue. Thank you very much! (:
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