Huge data overages occurring on many computers

Not only have I had over 10 gigs used in 4 days, but friends of mine have had the same problem in the last week. We only do email and google searches. Verizon denies everything. I think Verizon should check their satellites and own up to it. Wish there was a way for all of us with unknown overages to get together and force them to look into it.

Over the past few months I have had friends running Verizon Jetpacks, Mifi devices, and who use their smartphones on a ‘hotspot’ option on their plan having this same mystifying problem. In periods of just a couple of hours as they were simply sitting on their computers browsing the Web or reading email, they would run through multiple Gigabytes(!) of data. Two of them ran completely over their data limit without even being aware. Verizon was really quite fair with them and extended their data without penalty, but I knew there had to be some reason for this unexplained behavior. Also, it was NOT bogus data reporting as we actually witnessed the usage in real time on their device. Completely shutting the device or computer down was the only way of stopping it once it began.
Finally with all of us working together I think we’ve found at least OUR problem. It was Garmin software downloaded and installed on the computers to update Garmin GPS vehicle navigation devices they’d purchased at Costco, etc. The Garmin software apparently will randomly begin downloading MEGA amounts of data when it sees a network connection, and if the user does not have some type of data monitoring software (BitMeter2, for example) running in the background to let them know this is occurring, huge amounts of data can be consumed in very short times. In the cases of my friends (3 different people/computers), all have uninstalled their Garmin software and the problem seems to have stopped.

Similar Messages

Strange error in requests returning huge data

Hi
Whenever a request returns huge data, we get the following error, which is annoying because there is no online source or documentation about this error:
Odbc driver returned an error (SQLFetchScroll).
Error Details
Error Codes: OPR4ONWY:U9IM8TAC
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. [nQSError: 46073] Operation 'stat()' on file '/orabi/OracleBIData/tmp/nQS_3898_715_34357490.TMP' failed with error: (75) ¾§ . (HY000)
Any idea what might be wrong?
Thanks

The TMP folder is also "working" directory for the cache management (not exclusively). OBIEE tries to check if the report can be run against a cache entry using the info in this file.
Check if MAX_ROWS_PER_CACHE_ENTRY , MAX_ROWS_PER_CACHE_ENTRY and MAX_CACHE_ENTRY_SIZE are set correctly.
Regards
John
http://obiee101.blogspot.com

Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)

Recently upgraded my internet service to a Verizon 4G LTE hotspot (Verizon-890L-50DB). First month - no problems - second month - I have 6GB of overage charges. Every time I log in to check email or any other minimal data usage task, I get hit with another GB or more of download usage. My computer is an HP Pavilion Laptop, Windows 7 with NETWORX installed. Networx tells me it is indeed MY computer that is downloading this data and my hard drive is also showing the increases in data.
I've run AVG, Glary Utilities, Speedy PC PRO and Spybot Search and Destroy but found no virus, rootkit or anything on my computer that would explain this problem.
When I use a different wireless internet service, I do NOT see the extraneous data usage.
I contacted Verizon's support team and got no help diagnosing the problem but they did agree to send a replacement for my hotspot device. Hopefully this fixes the issue; then I have to battle with them about the unwarranted $60 or more in overage charges.
Has anyone else experienced a problem similar to this?

I would recomend getting out of the contract before the 14 day trial period ends.   Verizon will charge you an activation fee, restocking fee and one months service, but that is better than being stuck with this mess. I have homefusion and am afraid to use since verizon seems to fabricate data usage. Unfortunately I did not realize this untill after the 14 day trial. Now is will cost me $350 to terminate my contract.
Date: Mon, 18 Feb 2013 21:21:48 -0700
From: [email protected]
To: <Email address removed for privacy.>
Subject: Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB) - Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
                                                                                Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
    created by Lyda1 in Verizon Jetpack 4G LTE Mobile Hotspot 890L - View the full discussion
Exactly the same thing has happened to me. I purchased the Verizon Jetpack™ 4G LTE Mobile Hotspot 890L two days ago. After one day, I had supposedly used half the 5GB monthly allowance. After two days, I am at 4.25 GB usage. I don't stream movies, I have the hotspot password protected, I live alone, and no one else uses my computer. I have not downloaded any large files. At this rate, I'll go broke soon.
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
Start a new discussion in Verizon Jetpack 4G LTE Mobile Hotspot 890L by email or at Verizon Wireless Community
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TSV_TNEW_PAGE_ALLOC_FAILED: Huge data into onternal table

Hello Experts,
I am selecting data from a database table into one internal table. The internal table was defined using occurs 0. I am getting Short Dump TSV_TNEW_PAGE_ALLOC_FAILED when the data selected from database table is huge. The internal table is unable to hold that amount of huge data.
Can you please suggest how to overcome this using ABAP.
regards.

2 ways are there:
1. I think you need to take help of Basis guys to change some parameters which suports huge data in to the memory which avoids this
2. Split your internal table in two parts and do your calculations or manupulations....
Hope the solution is prompt.

Enormous data overages / not sure how

Hi- I was billed nearly $1000 for data overages in one month - my normal bill is around $100. This has never happened before and I have no idea how it happened. In the past, I got several texts every single time we were about to go over. We only got a few texts this time so I was under the impression things were normal (sometimes we go over 1 or 2 gb and pay $15-30). It says we went over 50gbs over!! That is nuts and I would have expected to receive a text for every GB we were about to go over so I could be aware of the madness. I really have felt completely unsupported by the customer service lines I have reached out to. It has felt like they are treating me like a machine as though I knowingly incurred that kind of data overage. I've tried to open a case already with AT&T internally and received no support. I'm about ready to leave AT&T over this mess. Please help! Marc

You can check through your settings which apps are using the most data. You should check the settings of the automatic updates and make sure that it is set to NOT use cellular data. App updates can use huge amounts of data in a short period, especially if you have several phones that have the same apps that come out with an update.

Data Overage 4G LTE 890L Hotspot and low bars

I have been experiencing Data Overage on my 890L but have not changed the way I have been using my computer. I am also only pulling 2 bars now on 4G. I have talked to Verizon and they are telling me that there is nothing wrong on Verizons end and that I am just using the data. I have seen where some people have changed the Sims card and it has helped but Verizon have told me that this would not solve any of my problems. Any suggestions. I am getting nowhere with Verizon. Thanks Richard

YES, it can be hacked! Rather than removing the battery and changing Max Connections, simply strengthen wireless security.
1) Power down and remove the SIM card
2) Power up, reset the device and wait a minute or two
3) Power down, reinstall the SIM card, and power up the device
4) Login to the Device’s user interface: example http://192.168.1.1 YMMV
5) Change the default SSID to something that does not identify you or the device
6) Change the default PSK to one with high entropy
PSK is Pre-Shared Key (the correct name for what Verizon calls Wi-Fi password)
Low entropy = Less than 32 characters
High entropy = 32 to 63 random printable characters
Select WPA2-PSK Personal AES
Do NOT select WPA/WPA2 Mixed mode
Avoid MAC filtering
Do broadcast the SSID
You can get a high entropy 63 random printable character PSK from https://www.grc.com/passwords.htm Copy and Paste the key to a text file and move the key between computers with a USB stick. Copy and Paste it to the wireless applet when prompted. For more generalized information, Google how do I secure my wireless network.

Searching Huge data

Hi,
I have a table T1 with 5 key columns (c1,c2,c3,c4,c5) having Huge data
(Datawarehouse)
Each Incremental load is having 600 million records and stored in table T2 with same key columns (c1,c2,c3,c4,c5).
I have to take every single record of T2 and search table T1 for the key columns.
If found i have to switch the flag in T1 as "Old" for the already existing combination
and load the current T2 load with "new". which will be stored finally in T1.
I have worked out a way using "Rank() function" and connect by prior (Hierarchical query) which is working fine. 10 g also suggests some more options like Lag function. But as the size of T1 grows very huge for each every load the process is getting slower and slower.
Can you please suggest a way or alternative?
Thanks in advance

Why are partitions faster? It's not even close. Just go to the Oracle documentation and look at that and you'll know.
In brief though, since you can partition the indexes along with the data and you can have many (many, many in 11g!) partitions and you can subpartition the partitions, the explain plan can quickly rule out the VAST majority of that huge amount of data way up at the top of the query. For instance, if you had billions of records of credit card transactions and you wanted to search for all transactions from a certain card # within a certain date range and this huge voluminous table was partitioned by date monthly then by credit card # within each monthly partition then even though you may have 30 years worth of transactions, Oracle would never even consider scanning (index or otherwise) anything but the partitions that contain the date range in question. So rather than index scan a few billion records it index scans a few million maybe? Add parallelism to this (since Oracle on a multi-CPU box can search each partition in its own independedent "thread") and it is truly impressive.
The other advantage is in loading data. You load/index the data for the new partition without having to touch the data/indexes in the existing partitions and then just add the new partition to the mix. Check it out!

Beware: known AT&T data overage charges problem

I imagine AT&T will delete this rather than help, but here is our story anyway.
My husband purchased a Sony phone with his upgrade last year. Due to numerous problems, he spent hours on the phone with them troubleshooting the phone and went through 3 replacements before they would consent to sending him a different model. And by "troubleshooting", I mean they informed him it was too new and that they didn't have the instruction manual for it yet. Because apparently that's a good excuse. He now has a Samsung, which THEY sent him.
For the past 4 months, we've been hit with data overage charges at $15 for 1 GB after we surpass our 6 GB plan. This month it happened 3 times, including once 3 HOURS before our billing cycle ended. We had been just paying the fee, assuming it was ours, but that pushed us over the edge enough to call. We had been on Wi-Fi all day and logically could not have accrued data usage.
The CSRs refused to do anything. Everytime we asked for a supervisor, we were told that we weren't getting a refund so it was pointless to speak to one -- even though we NEVER asked for a refund. When we got to the "team manager", he tried to blame our WiFi connection (which is through uVerse, so he made me transfer to them) but our connection worked just fine and we have no trouble on our other devices. After an hour, he offered me a $30 credit and said there was nothing he could do. At one point he even told me my husband probably incurred the high usage because "some of the features his phone offers include crystal-clear hi-def video and improved gaming experience". RIGHT.
Another CSR hung up on us after we had waited over an hour for a manager and she yelled at my husband to stop mentioning mobile and Uverse in the same breath because they were different entities -- even though we were only speaking to her about this problem because uVerse had transferred us to her after HER SUPERVISOR made us talk to UVerse!! It was a nightmare that we wasted our entire Saturday night on.
Five hours later, we had learned that not ONLY does AT&T know about this problem, but it happens frequently! My husband's phone said "connected to Wi-Fi", but it really was running on 4G. This is a common occurrence and [Per Guidelines: Keep it Relevant and Appropriate]. The "solution" is to manually disable your data plan everytime you want to use Wi-Fi instead. Because that's convenient! Rather than fix the problem, AT&T is content to wrack up the money from overage charges and collect a payday. And even though they know that millions of people suffer from this issue, they make the concious decision to not warn customers. It's a major scam and most people would unquestioningly pay the fee and not ask why. They made a point of saying it's a "precaution", but a few of them slipped up and said it's "required" or "always needed." Yet it's not in the contract, we never received a letter, and our phone use no language that implies this must or even kinda-should be done.
Another CSR told us that the phone was under warranty and transferred me to the warranty department for yet another replacement. I was then told by the lone intelligent employee that they could NOT replace it because this is a known AT&T problem, not a device problem. She troubleshot my husband's phone and discovered that it ran on 4G despite saying it was connected to WiFi-- JUST LIKE WE HAD SAID. No one else even offered to troubleshoot or explained how to tell if your Wi-Fi was actually running!!! They just said we couldn't prove thar our Wi-Fi should have been used, so there was nothing we could legally do about it. If you're going to run a scam and steal my hard-earned cash, you had better not gloat about the foolproof-ness of your plan to me.
She did a factory reset and got it to connect and assured us it was fine. This morning (first day of cycle) I woke up and immediately checked our usage. HE ALREADY RECORDED 1 MB OF DATA AND WE HAVEN'T EVEN GOTTEN OUT OF BED YET. Wi-Fi was on all night and supposedly his phone was "fixed". There's no excuse for that. I'll be calling again shortly and I sincerely hope I don't have to go through six employees and a uverse technichian again just to find someone who actually makes an attempt to be helpful .
I'm calling a scam where I see it, AT&T. Be ashamed. I intend to file every possible complaint with every possible consumer watchdog group, if you don't come up with a whole lot better of a solution than taunting customers with, "You can't prove it, so LOL, joke is on you!" Your company is the real joke. Nothing but shady business practices and terrible customer service.

I can't help but laugh when I read these stories... I too am dealing with this-- and well have been dealing with it for 14 months. I have now entered Arbitration with AT&T because (not to belittle your occurrences), my numbers will blow your mind... I have a grandfathered iphone data plan, and with my iphone 5 I have never exceeded 4 gb/month, in my 20 year history with AT&T. Typically my data usage is more like 1.78/mo. The same month I got the iphone5, I also got AT&T Mifi device (Elevate and later move into the Liberate) both horrible products btw. Suddenly, and without warning my monthly bills skyrocketed from $140/month to $1300/month!!! The best part, though I'm unemployed and barely making ends meet as is, AT&T would shut down my only ports to the outside world if my $1300 monthly bills were not paid in full and on time-- for the past 14 months. My seemingly small but regular 1.78gb iphone usage shot up to an unfathomable 70 gb in one month, and the mifi device alone did around 70 gb, capping out at around 140gb a month!!! That's about $800 just in overages. And of course, AT&T to this day blames me for the usage. Mind you, my usage consists of searching job sites like monster,submitting Word document resumes, checking email and facebook... that's it! I buy an itunes song MAYBE once every 6-9 months. I don't stream anything, I don't watch movies or play games. I've broken AT&T down to finally admit, "We just don't know how to fix the problem." THANK YOU! Yet, they continue to bend over people like me financially solely to benefit their already multi-bajillion dollar company. In my story, the epicenter of the madness, I believe, is with the mifi devices. Though I found stories of this stemming back to 2011, a year before I even got the device, AT&T continues to this day to 1. play dumb2. refuse to remedy the problem3. continue to blackmail their customers to pay or we'll shut you down4. change vendors5. inform their customers of the problem they will most likely encounter with these devil devices6. continue to release new versions of the same devil devices-- again, with no warning I find my theory to be true, because not only are AT&T customers having this problem, Verizon customers that have an iphone5 and mifi devices (same vendor for AT&T and Verizon) are screaming verbatim my story. I had the hang ups, I had the passed person to person phone calls... in my first 6 months of trying to remedy the problem for AT&T, I made over 300 phone calls to AT&T, and within those 300 phone calls, I had to share my hugely longwinded story over 1400 times because for each of those 300 calls, I talked to no less than 6 people per phone call as I played the pass around or "oopsie we hung up" game. Since my drama started over a year ago, I'm finding more people getting vocal about this problem. That's great, and sucky all at the same time. That's great that people are informing others and starting to scream loud enough that people are taking notice-- everyone but AT&T. It's sucky that so many people are being forced to maneuver their way through this AT&T chaos. I don't tolerate being abused. And I sure as heII don't tolerate PAYING someone to abuse me.Keep screaming everyone... it will pay off. I wish everyone the best in finding remedies that work for them, as we all power together to do AT&T's job for them... freaking amazing.

Data Overages for first time with no change in usage. What's up?

I see there are numerous posts about unexplained data overages. I think Verizon is manipulating the data changes somehow. I have always used about 2 gig a month, but had a 4gig plan. Never went over. Then one morning I had a text that I had used 75% of my date. Somewhat surprised, but I drove to work, none of my devices on. When I turned on my phone it said I had used 90% and within minutes said I had exceeded my data. I called Verizon with a lot of questions as how could that have happened. I was not given a response that made any sense but was told they would increase my data plan to 6gig for no additional charge. I agreed. Now at the end of this month the same thing happened. I went over my 6 gig with no changes in my usage. I do not stream music or watch videos, etc. No way I could have used that much. It showed I used 1.6 gig in one day, that's what I used to use for a month. Something is not right. What agency governs cell phone companies. We all need to report this.

Softtailrn
It all comes down to those "pre-installed apps" and their updates that just won't stop downloading.
today, I realized that my phone was running kinda slow, so I went into the application manager and started deleting apps, and their updates. It took me a good hour to get all the useless ones out of the way, when I accidentally deleted all my contacts. Since my contacts was really the only thing I cared about, and now they're gone, I decided to go ahead and do the factory reset. Why not? So I started all over again like it was a new galaxy s5. My contacts came back no problem, and so didn't all those useless apps I deleted, so on my way back to the app manager to start deleting them again... I checked my data usage and how many gigs I had just freed for myself... a whole 8.57G out of 16G now freed up! nice right? Yea, then I see that little exclamation point in the top left corner, it said 30 apps have been upgraded, and there was nothing I could do to stop this, I don't want to go through all those apps and updates for a 3rd time. I thought, how much data is that gonna use? Turns out... 2.74Gs in 20 seconds and that was olny just 20apps, out of what 130 apps? That are being updated regularly everyday
Now I'm starting g to make sense of it now... my parents knew we were being had, for awhile now, just didn't know how. We've been talked into getting a 4G family data plan, charged over 900.00$ verizon bill, charged for data overages where we too don't use our phones for anything other than phone calls, or looking up something on the net. No music, no movies, none of that fun stuff. I see that in a matter of 20 seconds our data limit of 3G is just 1/4 away from gone, and that's just, what? 1 or 2 unwanted updates away from another overage charge? So I try to stop these updates by selecting in the Google play settings "do not update apps" but that simply doesn't work. It seems by simply connecting to WI-FI will negate my command.. and the updates keep coming. Only by shutting off both mobile data and WIFI seems to stop the updates... temporarily. It's hard to explain but it looks like verizon is using Google play app updates to max out data, and verizon is charging us for overages 2 and 3 times a month! They manipulate the data to make money, Stealing, and we're not the only ones, you caught them too ^^^. This is criminal, and something does indeed need to be reported to a proper governing body above verizon.
This has been going on in my family unnoticed for years, until now.
Resulting in ridiculous bills, coupled with false overage charges. Causing nothing but heartache and stress for my family, but we still pay... God I don't know why. But we do, and they just keep Taking.
I found out their heartless corporate bullying tactics against the little people, and you did too ^^^ they just keep throwing new "plans" and "6 more gigs" at us.
They sneak these updates right under our noses, blow up our data and threaten us to pay, or else we'll be blackballed from cable/Internet everywhere.
this is nothing else but criminal, rigging the game.
We don't want more gigs, we want our money and out mental health back!

How many computers can be written into the access list?

I remember the old ABS allowed pretty many computers, much over the normal amount of 20. Does anybody know how many computers can be written into the new ABSE n?

Please be aware that MAC address filtering (access control) provides no security at all. All of the wireless traffic is sent unencrypted allowing anyone monitoring it to read your data.
MAC address filtering ONLY prevents unlisted MAC addresses from connecting to your base station. However the MAC addresses are broadcast between connected clients and the base station. Therefore anyone monitoring your wireless traffic can learn the allowed MAC addresses. After they learn an allowed MAC address, they can clone that address and connect to your base station.

Excessive Data Overages? Join me in a complaint!

Twice in the past few months, Verizon has hit me with enormous data overages that have resulted in more than doubling my normal bill. Customer service stance is that I do not understand the data that I am using, which is absurd. (And if that truly was the case, how unethical is it that an average person cannot easily understand how to control data usage? Is there a secret manual?) Since the Verizon refuses to resolve or effectively even investigate my concerns, I am led to believe that this is an intentional attempt to extort exorbitant fees from account holders. I believe that they count on the many people will continue to pay without questions and offset the customers that they lose. I am researching filing a claim with the FCC and with my state's Attorney General. If you are interested in adding your voice and your concerns, please message me.
Update: I turned off all cellular data on both phones (both are iphone 5C) on 3/10/15. As of 3/16/15 at 11:00 AM, Verizon is charging me for an additional 5 GB of usage since the data was turned off. Seriously? Please join me in exposing Verizon!

We had this problem, too. We've had the same plan for over a year, and all of a sudden, something - Verizon couldn't tell me what - started using more than 1GB or even 2 GB in a minute.One report showed something used a full 5GB in two minutes! We hadn't changed anything on our phones, and we couldn't figure out what was using up so much data in the span of a minute or two. We were both getting 8 or 9 alerts+ within seconds of each other about every hour. Verizon kept telling me to look at their handy new data usage plan, but it only tells you by minute what data you are using. It does NOT tell you WHAT is using that data, so you have no idea how to change whatever is using the data. I called Verizon immediately when this happened, and they were not very helpful at all. The person I spoke to said that the phone could not have changed settings or applications by itself, so it must have been something we did, or someone else did to out phone without us knowing. Her advice was to up the data usage plan, but she was not very helpful about finding out how to fix the problem, and she certainly wasn't going to give us a break on this bill, even though we have been customers for 17 years, have never missed a payment, and haven't gone over data usage before. (There may have been one time when we went on vacation out of bounds, but we knew that would happen). The customer service rep went on to say that we should be more careful, and at least we have learned something from this. Wow, thanks, Verizon. So, now I have to pay more for data usage they can't even identify, and they are unwilling to be helpful about the situation.

HT4722 How many computers can you install Final Cut on

How many computers can you install Final Cut on with one license or purchase?

This is an excerpt from the FCPX license, available here.
http://images.apple.com/legal/sla/docs/FinalCutPro.pdf
2. Permitted License Uses and Restrictions.
A. Mac App Store License. Subject to the terms and conditions of this License and as permitted by the Mac App Store Product Usage Rules set forth in the App Store Terms and Conditions (http:// www.apple.com/legal/itunes/ww/) (“Usage Rules”), you are granted a limited, non-transferable, non- exclusive license:
to download, install, use and run for personal, non-commercial use, one (1) copy of the Apple Software directly on each Apple-branded computer running OS X (“Mac Computer”) that you own or control; and
(ii) if you are a commercial enterprise or educational institution, to download, install, use and run one (1) copy of the Apple Software for use either: (a) by a single individual on each of the Mac Computer(s) that you own or control, or (b) by multiple individuals on a single shared Mac
Computer that you own or control. For example, a single employee may use the Apple Software on both the employee’s desktop Mac Computer and laptop Mac Computer, or multiple students may serially use the Apple Software on a single Mac Computer located at a resource center or library.

How many computers can you install Lion after purchasing from App store. My wife and I have our own Apple ID will it accept 2 different ID

I have a MacBook Pro and an iMac . My wife has a MacBook and an iMac. How many computers are you allowed to install from one download. We both use Apple products and have our own Apple ID. Can I download Lion on her computers after I have both of mine installed? Or does she have to buy LION again using her Apple ID# ?

A single purchase of Lion will allow you to download it multiple times as long as you use your Apple ID.
If your wife wishes to install Lion, she must sign into the App Store with your Apple ID.
Source: http://support.apple.com/kb/HT4854

Data overage and horrable customer service.

I have been charge incorrectly for the data overage on my cellular phone, I disputed the data overage on my Verizon Wireless account, the phone and wish to open an investigation.
I don’t use my cell phone to download the movies/video or music neither did I authorized anyone to use my cell phone for the high data activities. Approximately 39GB of data was used on my mobile phone during the month of October 2014. I never had such a high data usage in the past. Based on my analysis of the bill most of the usage happened during evening/night time and on weekends. We have an internet service at home. In my household we currently have my 13 years old daughter, our cat and me leaving together. In September, we temporary moved from our house to an apartment. I have left my phone unattended several times in apartments’ gym and swimming pool, it was not password protected at that time. I have installed password recently, and changed the password for the hotspots based on tech support recommendations. My daughter knows my password, however she denies using my phone hotspots for movie or music downloads. We have a regular internet service and rarely use hotspots to connect her i-pod or my computer to the internet while driving in a car, to browse an internet. However, I often left my hotspots on, unintentionally. I suspect that somebody in the apartment building was using my mobile phone hotspots to get to the internet.
In addition, I did not receive any communications from Verizon informing me about my data overage. In the past, I always had notifications from Verizon about the data/minutes usage on my account. If I were to get a notification about high data usage, I would start an investigation immediately to find out the source of data leakage and certainly change my plan meanwhile to a higher data limit.
The only notification   I received this time, was an email from Verizon on November 3, 2014, stating that my account balance was $3123. I called Verizon Wireless the morning of November 4, 2014. I was told by a Verizon representative that I have a data overage, and was advised to change my data plan to prevent additional charges. I upgraded my account to 30 GB/month plan. I inquired about the possible cause of the high data usage, and was told by Verizon representative,   that the data was used through my hotspots.
In addition, I was informed that, Verizon has been sending e-mail messages to me beginning October 15, 2014. As I stated earlier, I received no communications from Verizon prior to November 3, 2014 warning me about data overage.
In the past 2 days, I spent over 10 hours talking to Verizon customer support, technical support and fraud departments trying to understand how so much data was used through my phone. I also went to Verizon store in Downingtown, PA in attempt to solve this problem. I shown my e-mail communications to the store manager and explained the situation. I was treated very professionally but was told to call customer service. While on the phone with Verizon, I have been bounced around from one representative to another, put on hold for hours, lost during the transfer several times, given wrong, inconsistent or contradictory information on multiple occasions. Each Verizon representative would give me different information on why I did not receive warnings from Verizon on my data usage or in contrary for example, that Verizon sent me 150 warning messages starting October 15, 2014. However I did not get any resolution to my problem even when I asked to speak to the managers.
I have been a loyal Verizon customer for over 18 years.    I feel now that Verizon did not protect me as a customer from the fraudulent activities and failed to inform me about my data usage prior to billing me the exuberant charges. I feel that the Verizon representatives are lacking training and conducting bad business practices by providing inconsistent information and bouncing customers around from one department to another.   I don’t know if I can trust my business to Verizon in the future.
I strongly believe that I should be fully credited for the data overage I did not use. I would like Verizon Corporate to improve on their current business practices to improve customer satisfaction.
I wish Verizon corporate representative to contact me via phone call and in writing to resolve these issues.

I had the same problem with my old iphone 4. The hotspot, even when used sparingly, will use OUTRAGEOUS amounts of data. The only reason I got my overages credited was because shortly after turning the hotspot off my antenna started to malfunction and would not connect to wifi at all and just sucked up data. Best of luck to you, my suggestion is to report to the BBB and go from there.

Incorrect Data Overage Charges on my wife's phone after forced to tiered data

My billing cycle starts on the 1st of the month. I upgraded my wife's phone from a Droid X to an iPhone 4S on 7/2. I was told at that time that she would lose her unlimited data and be placed on a 2gb tiered data plan at the same price. Fine for her since she has never gone near 2gb in several years of smart phone use. I never set up wifi on her old phone since she had unlimited data and it wasn't a concern for me. Once getting switched to the new plan I set up wifi so when she is at work or at home she is automatically connected to wifi for her data usage. Looking at the usage report on verizon's bill for her old phone she used 1071mb for June which was actually a high usage month for her but still nowhere near 2048mb (2gb). Her first month on her new data plan she used 795mb according to the Data Usage Report (which they conveniently don't give a total for) which I exported to Excel and added the column. Then for August's bill the usage report for her phone totals 440mb. On the August bill they show an "Unbilled Usage from Previous Months" bill for $10 on top of the $30 we pay for the 2gb Data Plan
July Data
August Data
I like how they show an exact usage on my phone which is still on an Unlimted Data Plan but her's which is on a Tiered Data Plan they just round up conveniently to the next GB. Even if you add up there Unbilled and Current Usage it only adds up to 2048mb which is the limit. So she did not exceed it!
I called in and complained about the bill and the first CSR was trying to hand me off to a Tech Support saying the charges are accurate.
I told her this is a Billing issue not a Tech issue and I would like to talk to a Supervisor. After several minutes of arguing about the charges with the Supervisor he said he could credit the $10 back to me since he didn't want to continue arguing with me. I told him I will just be in the same boat next month and having to dispute the false charges all over again burning more of my time. I told him I would like to cancel my NFL Mobile on my phone at this time since my bill is so high and we got to talking about football which calmed both of us down. Then I pleaded my case again about the bill which he eventually could see the issue and agreed that there is some sort of billing issue going on.
Just wanted to put this up so that if someone else is in a similar situation that they know this is not ok and others are being billed in-accurately as well.
I have attached the spreadsheets straight from Verizon's site so you can tally them up for yourself as well and see that my wife only used 795mb of her allowed 2048mb (2gb) plan and was being charged overage charges. This is a pretty good gimmick since if you do this to even a couple 100k customers it would add up quickly to millions of dollars...
I am completely fed up with Verizon now after being with them for 15+ years, I was not happy about the non-grandfathering anymore of unlimited data and now being wrongfully billed for data overage charges when she didn't go over her allowed usage.
I am thinking of making a FCC and BBB complaint to see if I can get out of my contract with them.

For someone who spends soo much time on this forum I would expect you to know more about what you are talking about
My wife's wifi radio is always on and her phone DOES automatically connect to our wifi and her work wifi as soon as she is near it. I can videotape it if you need more proof.(don't understand your point anyways as even according to Verizon's usage report she did not come near 2GB of data)
If you read my very first sentence I state that my billing cycle starts on the 1st of the month and the phone was purchased on the 2nd (don't understand your point anyways)
I state in my original post that Verizon rounds up the data on her phone to the nearest GB instead of giving an exact amount used on the bill (so thank you for pointing out the obvious)
Point being, she used 440mb and we were charged data overage charges of $10 and I am sure that this is not an isolated incident.

Huge data overages occurring on many computers

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