Huge difference in speed from same the same exchan...

Hey,
I recently got Infitiy up to 38mb and I'm estimated 21mb-29mb and get around 23mb, I would have paid more to get up to 76mb but was told that the speed isn't posible in my area.
A friend then went out and got his Fibre (With TalkTalk) and is getting 75mb. I phoned BT to try and understand why but the technical team said I need to phone sales to find out why, so I did and a women explained to me that he is mostly probably using a different exchange so we looked into a little and I'm 0.6 miles away and he is 0.5 miles away. He is not on another exchange as that is several miles away.
Him getting 10mb more I could understand but 3x? 
If I can't get this speed I'd at least the reason why expalined to me, but BT can't seem to do that. Hopeflly one of you can!

BT BROADBAND AVAILABILITY CHECKER
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
FTTC Range A (Clean)
29.3
20.6
6.5
4.6
Available
FTTC Range B (Impacted)
23.4
11.5
5.7
2.5
Available
WBC ADSL 2+
Up to 20
18.5 to 22
Available
WBC ADSL 2+ Annex M
Up to 20
Up to 1.5
18.5 to 22
Available
ADSL Max
Up to 8
7 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

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