Huge drop in broadband connection speed

I've been with BT Broadband for a good five years or so. Around six months ago, I was getting a connection speed of around 8Mb/s. A few months ago, this dropped to being consistently around 1.9Mb/s, after a brief period where the broadband light on the router would turn amber and the connection would be lost until the router was reset, on a semi-regular basis. In the last few days, this problem has returned and I'm now getting a connection of around 0.17Mb/s.
Here are the stats:
ADSL line status
Connection Information
Line state            Connected
Connection time              0 days, 01:17:23
Downstream      504 Kbps
Upstream            233 Kbps
ADSL Settings
VPI/VCI                0/38
Type      PPPoA
Modulation        G.992.3 Annex A
Latency type      Interleaved
Noise margin (Down/Up)             6.4 dB / 6.2 dB
Line attenuation (Down/Up)      46.9 dB / 44.7 dB
Output power (Down/Up)           0.7 dBm / 0.3 dBm
Loss of Framing (Local/Remote)                0 / 0
Loss of Signal (Local/Remote)     0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   3981 / 0
CRC Errors (Down/Up)   561 / 0
HEC Errors (Down/Up)   1621 / 0
Error Seconds (Local/Remote)   222 / 0
A quiet line test always seems fine.
It's very frustrating. Streaming TV has gone from being no problem at all, to temperamental, to impossible.
Any guidance would be very much appreciated.

Stats when connected to the test socket:
Connection Information
Line state            Connected
Connection time              0 days, 00:07:55
Downstream      575 Kbps
Upstream            444 Kbps
ADSL Settings
VPI/VCI                0/38
Type      PPPoA
Modulation        G.992.5 Annex A
Latency type      Interleaved
Noise margin (Down/Up)             30.7 dB / 28.0 dB
Line attenuation (Down/Up)      23.1 dB / 8.7 dB
Output power (Down/Up)           11.8 dBm / 1.7 dBm
Loss of Framing (Local/Remote)                0 / 0
Loss of Signal (Local/Remote)     0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   0 / 0
CRC Errors (Down/Up)   0 / 0
HEC Errors (Down/Up)   0 / 0
Error Seconds (Local/Remote)   0 / 0

Similar Messages

Huge drop in wireless connection speed

Hi, I've had my MacBook Pro for a month or two now, and have been connecting to the internet through airport extreme, which was working incredibly well.
All of a sudden, it's taking me 1+ minutes to load up more complex sites, perhaps about 10 seconds to load Google; occasionally safari informs me that I'm not connected to the internet, even though my signal is very strong - it happens when I'm sitting right next to my router, but if I click on network diagnostics, it tells me my connection is fine and working.
The second error message I find is "cannot find the server"
Firefox encounters the slow page retrieval issue as well (I say page retrieval because once I finally get to a site, the file downloads are at good speeds). I updated to the safari 3 beta as a stab in the dark, but if anything things got worse.
I've tried multiple channels, turning interference protection on and off on both the router and the MacBook, switching DNS server, turning my wireless security off completely, nothing I've changed is making a difference.
Has anyone got any ideas what could have gone wrong? I'm amazingly frustrated right now!
Thanks, Ed

Stats when connected to the test socket:
Connection Information
Line state            Connected
Connection time              0 days, 00:07:55
Downstream      575 Kbps
Upstream            444 Kbps
ADSL Settings
VPI/VCI                0/38
Type      PPPoA
Modulation        G.992.5 Annex A
Latency type      Interleaved
Noise margin (Down/Up)             30.7 dB / 28.0 dB
Line attenuation (Down/Up)      23.1 dB / 8.7 dB
Output power (Down/Up)           11.8 dBm / 1.7 dBm
Loss of Framing (Local/Remote)                0 / 0
Loss of Signal (Local/Remote)     0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   0 / 0
CRC Errors (Down/Up)   0 / 0
HEC Errors (Down/Up)   0 / 0
Error Seconds (Local/Remote)   0 / 0

Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test:    -provides background information.
           Download Speed
           449 Kbps
         0 Kbps          500 Kbps
    Max Achievable Speed
         Download speed          achieved     during the test was - 449 Kbps
    For your connection, the acceptable range of speeds              is 100 Kbps-500 Kbps.
    IP Profile for your line is - 504 Kbps
2. Upstream Test:    -provides background information.
           Upload Speed
           891 Kbps
         0 Kbps          832 Kbps
    Max Achievable Speed
         Upload speed              achieved during the test was - 891Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 832 Kbps

HUGE Drop in Broadband Speed

About 5 days ago my broadband suddenly dropped in speed. Its so slow its take ages for even a picture to load. If i try downloading a song from iTunes it takes 6-8 mins for a 3meg file!
I have called BT 3 times and each time I have told to either wait 24 hours and call back and the last time the guy told me he was going to reset my "Profile" and i would experience faster speeds straight away. The advisor then said that initially my broadband would be down for 4 hours, this never happened so was it even reset as the broadband speed is still extremely slow.
Since i have had BT (2 years now) i have never been able to make phone calls using my homehub phone. When I dial a number it says "Sorry you cannot make or receive calls on this line" now I cant make calls but i can receive calls. This isnt too much of a problem as I never use the landline so i have never contacted BT about it.
I have never had a problem with the broadband until now so why the sudden drop? Below are the results from my ADSL line status.
Connection Information
Line state - Connected
Connection time - 0 days, 00:47:24
Downstream - 3,360 Kbps
Upstream - 448 Kbps
ADSL Settings
VPI/VCI - 0/38
Type - PPPoA
Modulation - G.992.1 Annex A
Latency type - Interleaved
Noise margin (Down/Up) - 15.6 dB / 23.0 dB
Line attenuation (Down/Up) - 40.9 dB / 24.0 dB
Output power (Down/Up) - 5.7 dBm / 1.6 dBm
Loss of Framing (Local/Remote) - 0 / 0
Loss of Signal (Local/Remote) - 0 / 0
Loss of Power (Local/Remote) - 0 / 0
FEC Errors (Down/Up) - 386 / 4
CRC Errors (Down/Up) - 14 / 6
HEC Errors (Down/Up) - 22 / 0
Error Seconds (Local/Remote) - 11 / 2

Thanks for the reply. I was told to reset it by the BT advisor on the phone yesterday evening.
It was plugged into the test socket but it made no difference even though it was plugged in for 2 days. It was plugged in via the filter.
Below are the only results i got from the BT Speedtester
Test1 comprises of Best Effort Test: -provides background information.
Download speedachieved during the test was - 222 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

Huge drop in broadband speeds, need help!

For the past 3 days my speeds have gone from a very stable 7.0mb to a totally unusable 0.95mb and even as low as 0.65mb. I have tried everything I can think of to rectify this but to no avail. Connected by ethernet cable to Hub. No other programs or Backup are running and all other wireless devices have been disabled.
The HH3 is connected to the master socket and I have taken off the faceplate and plugged it into the test socket. I have changed my adsl filter and performed a manual reset of the Hub. Line test is normal only a slight hum can be heard (cordless phone). I have checked out my exchange (NISTF) and it is not reporting any problems. My stats are posted below. Any help would be greatly appreciated.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.98 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.98 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Line state:
Connected
Connection time:
0 days, 17:53:36
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.9 dB / 29.0 dB
Line attenuation (Down/Up):
7.8 dB / 3.0 dB
Output power (Down/Up):
14.0 dBm / 12.1 dBm
FEC Events (Down/Up):
63103 / 5
CRC Events (Down/Up):
1 / 0

thx for the reply, please see below:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 02:14:27
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.1 dB / 29.0 dB
Line attenuation (Down/Up):
7.8 dB / 3.0 dB
Output power (Down/Up):
14.0 dBm / 12.1 dBm
FEC Events (Down/Up):
82453 / 22
CRC Events (Down/Up):
1 / 4
. Best Effort Test: -provides background information.
Download Speed
1.3 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

Broadband connection speed

We are only able to get about 0.5Mbps broadband speed on our line. Our neighbours either side of us can get much faster speeds, one 8Mbps and the other 5Mbps. When checking expected speeds on the BT website for all 3 houses it agrees that the speeds that the 3 houses are getting are what should be expected for them. Our neighbours are less than 100m away from us on either side. When contacting BT they say that that is what our line is capable of, and there is nothing that can be done about it. A friend nearby had very poor speeds from a different exchange, and was changed to the same exchange as us by BT and can not get a 8Mbps connection.
How can it be that three houses in a line can have such different speeds, and is there anything that we can do to get the speed increased?
Solved!
Go to Solution.

       DSL Connection
                                                             Link Information
           Uptime:
           0 days,             0:15:41
           Modulation:
           G.992.1             annex A
           Bandwidth             (Up/Down) [kbps/kbps]:
           288 /             576
           Data             Transferred (Sent/Received) [MB/MB]:
           14.50 /             14.33
           Output             Power (Up/Down) [dBm]:
           11.5 /             11.0
           Line             Attenuation (Up/Down) [dB]:
           15.5 /             30.0
           SN             Margin (Up/Down) [dB]:
           25.0 /             30.5
           Vendor             ID (Local/Remote):
           TMMB /             TSTC
           Loss of             Framing (Local/Remote):
           0 / 0
           Loss of             Signal (Local/Remote):
           0 / 0
           Loss of             Power (Local/Remote):
           0 / 0
           Loss of             Link (Remote):
           0
           Error             Seconds (Local/Remote):
           0 / 0
           FEC             Errors (Up/Down):
           0 / 0
           CRC             Errors (Up/Down):
           0 / 0
           HEC             Errors (Up/Down):
           0 / 0
           Line             Profile:
           Fast
Download speed achieved during the test was - 0.47 Mbps For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.58 Mbps(DOWN-STREAM), 0.29 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
Our exchange is Kilmartin, Argyll

T400 drops Verizon Broadband connection

My company deployed about 500 T400 laptops to field users, and many of these users use a Verizon 5740 broadband card to connect. The problem that I'm seeing is that the verizon card will continually drop its connection after about 2-3 minutes of use.
The drivers are all up to date. I didn't run into this issue with the T43, 60p, and T61 units that we deployed.
Has anyone else experienced this issue?

Hi Device,
Yes, I have had this problem with my Lenovo T60P with a USB Verizon Broadband card. I can connect but after 1 or 2 minutes I lose the connection. I replaced the USB Verizon Broadband card 3 times at my local Verizon Wireless store. Don't bother going to the store they have no idea what to do other than to swap out the Broadband card and reinstall the VZ Access Manager. I was finally able to get a tech on the phone who gave me some clues to the problem. He reviewed my 50 + dropped connections from the prior day and he said in every case the Verizon Server was causing the connection to drop because the laptop was "leaking" a second IP Address. Apparently to Verizon this is an attempted Hack so they automatically cause the user to be dropped. Armed with this information, I rebooted my laptop and I am attempting to kill various tasks on my computer until I do not lose the connection. I have not yet detected what piece of software that I am running could be causing an "IP Leak", the only ones that come to mind are VPN and Citrix products which I do use but NEVER with my Broadband card. so this is not my issue.
My recommendation is to take a laptop that is having this problem and try and determine which software component that is running is causing the "IP Leak", If you find out can you please post here, so that I can also fix this issue. I am running Windows XP with a USB based Verizon Broadband Card.
Hope this helps.
Steve

Home hub 3, broadband connection dropping

Hi, just a few days ago I recived my new home hub 3. The reason I wanted the upgrade from the hub 1 is because the broadband connection would drop and also the old hub would reset it self constantly.
The new hub is much better in terms of not resetting itself, if i try and watch something on 4od etc, youtube, it feels like any stress and the braodband connection drops, I had this on the old hub but it feels like its happening more now.
So much so I decided to make a paint version of my wiring so someone can maybe help me out.
http://i144.photobucket.com/albums/r173/guysy1110/routerproblem.png
Sorry the paint image came out much smaller than I wanted.
The main phone line is dowstairs in the lounge, its split into 2 using a 2 way splitter, one goes to the main phone which has a microfilter attached, the other plug leads up to the spare room and there a phone box (sorry not sure what its called) is in place, this box was split into another one because a long time ago there was a router that lived in the spare room (the split box is unused). Probably confusing people now, but the main box upstairs in the spare room is extended into my room and then a microfilter is used and then goes into the hub.
The extension cable is FAR too long, possibly 10m of cable wound up and tucked behind the drawers. Could this be a problem? I guess so.
So my main questions are, if both the router and main phone have new microfilters on, what other causes could keep my router dropping the broadband connection? the extension into my room is FAR too long possibly 10m which is wound up behind my drawers, first off im going to get a shorter cable.
Also the microfilter is closest to the hub, would it be better at the first source downstairs, or even in the spare room?
Any suggestions would be great. thanks.

Im reviving this thread, so far from the phone box upstairs Ive shortened the cable, It still goes into my room but now instead of having a ridiculous 15m amount of calbing unused Its a straight 3m from the other room to mine.
This has slightly improoved things.
However the hub still suffers and drops the broadband connection when under "stress" when the phone rings it sometimes drops, and when downloading files it drops halfway through if the file is large which is a massive pain.
On the downstairs master socket I removed the facia and did a quiet line test on the inside socket, there was no noise. I used a corded phone. I wasnt sure if it mattered but I tested all other sockets using this method and none had any noise.
I phoned BT and was advised to take the hub closest to the master socket, but if i do this I have no wireless card in my PC so cannot connect, The obvious option is to get a wireless card but that will cost money. As will buying the power lines.
Any suggestions? I guess plugging the hub in downstairs and trying to connect to something is the best option.
Any advice please?

Super Slow Connection speed

Hi all, with any luck someone here will be able to offer some wisdom!
Until recently my broadband has been faultless (well not bad anyway), in the last week or so it seems to have nosedived in terms of performance, and I am struggling to work out why. I have been through India, and I have my modem plugged into the test port of the master socket, here is wat things look like in the Hub Manager:
Line state
Connected
Connection time
0 days, 0:53:56
Downstream
8,126 Kbps
Upstream
440 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.3 dB / 32.9 dB
Line attenuation (Down/Up)
10.0 dB / 4.2 dB
Output power (Down/Up)
0.0 dBm / 12.0 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
The three errors are me pulling the cable out to rest the conenction. The massive FEC / CRC errors are a bug I think. Does anyone know about Loss of Framing and what 0dBm output power are?
I ran the BT speedtest and got some truly terrible results, which said that my profile was 7000kbps, good, and my download was 146kbps, bad.
Anyone know what might be causing my super slow connection? I disconnected all computers barring my laptop in case somethign was secretly thrashing the service, but it didnt help.
Thanks in advance,
Mark.

I have similar problems. My connection was fine until about a week ago, when I started getting noise on my phone.
This has now been fixed, but since then, my Broadband connection speed has dropped from around 2M to 135k. I had an engineer out this morning to check what had been fixed during the first engineer visit (to fix the phone) and once he'd finished, he tested in to the socket to find that he could get 7M speeds. However, since he's been gone, I've plugged my setup back in and still get speeds of 135k.
I've tried removing phone connection so only router plugged in, I've changed filter to see if that was the issue - only things I've not yet tried because they are more hassle first off is trying another ADSL cable and/or a new router
My Hub manager shows the following, but not sure if this helpful to anyone, or if anyone can point me in the right direction of other things to try, I'd be greatly appreciative.
Thanks
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:56:42
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.7 dB / 22.0 dB
Line attenuation (Down/Up)
15.0 dB / 8.5 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
13 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

Ongoing Broadband connection drops and slow speed ...

Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
The connection will randomly drop and re-establish, often at a much lower speed that it should be. I regularly get around 3 - 4MB download speed which is good for my area but often find that when it reconnections i get around 1MB. To resolve the issue i usually have to restart my hub (BT HH2) which then usually gets me back to the normal speed.
Luckily I do have a SamKnows box which shows this issue in a graphical form. Note how unstable the connection and speed seems to be! Surely it is not be like this?
http://i47.photobucket.com/albums/f168/damo-gti/bbconnectionissues.jpg
Current line status is below. Note i had the issue this morning which ended up with me restarting the Hub again.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:10:03
Downstream
4,318 Kbps
Upstream
1,085 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.1 dB
Line attenuation (Down/Up)
44.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
63722 / 5
CRC Errors (Down/Up)
43 / N/A
HEC Errors (Down/Up)
N/A / 6
Error Seconds (Local)
28
All line tests i have done come back clean and there is no noise on the line.
Any ideas please?

ok so i plugged my HH2 in to the test socket as suggested and today have found the connection to be more unstable than usual.... So around 45 minutes ago the connection drops and re-establishes and i get the below results:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:38:17
Downstream
760 Kbps
Upstream
1,027 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
33.0 dB / 8.2 dB
Line attenuation (Down/Up)
42.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
43
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
4 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
331
Hide Details
I then do a hard reboot to the hub and get the below when it comes back up:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:06:04
Downstream
5,600 Kbps
Upstream
1,111 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.5 dB
Line attenuation (Down/Up)
43.5 dB / 25.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
77 / 0
CRC Errors (Down/Up)
8 / N/A
HEC Errors (Down/Up)
N/A / 9
Error Seconds (Local)
1
To me this is suggesting a problem with the line/BB connection, would this assumption be correct?

Huge drop in speed from yesterday

Hi
I posted on here a while back and received a lot of good advise about many BB issues that can be "unleashed" on the unsuspecting. Since then, I must be honest, my line has been quite stable and the speeds remained constant, that is until this morning.
The first figures are from last nights speedtester results
Test Results
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6080 kbps
0 Kb 7150 Kbps Max Achievable Speed
Download speed achieved during the test was- 6080 Kbps
For your connection. the acceptable range of Kbps W ii 600-7150 lCbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps ______________ ________________
2. Assured Rate Test: -provides background information.
Download Speed
524 Kbps
600 Kbps
0Kbps
Max Achievable Speed
Download sp.edachi.v.d during the test was 524 kbps
For your connection. The. acceptable range of speedsI is 576-600 lcbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
This test was not conclusive and further testing Is r•quired.Thls might be useful For your ISP to mv
If you wish to carry out further tests,please click on Continue button.If not, please dose the win with these results.
Please visit E2 section if you are unable To understand the test results.
The next reading is from this morning when I was trying to open e-mails and noticed it was taking forever, and then only got the usual spam, so no big downloads.
Test Results
This Test comprises of two tests
1. Best Effort Test: @ -provides background information.
Download Speed
1938 Kbps
0Kbps 7150 Kbps Max Achievable Speed
Download speedöachieved during the test was - 1938 Kbps
For your connection, the acceptable range of speedsêi is 500-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7516 Kbps(DQWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps _________
2. Assured Rate Test: U -provides background information.
Download Speed
535 Kbps
600 Kbps
0Kbps
Max Achievable Speed
Download speed @achieved during the test was - 535 Kbps
For your connection, the acceptable range of speedsU is 575-600 Kbps
Additional Information:
Assured Rate IP profile on your line is - 500 Kbps
This test was not conclusive and further testing is required .This might be useful for your ISP to investigate
As I cannot run another Speedtester for a few hours I have "binned" the HH2 after reading all about many issues and gone over to my BB Business Router as used by GD. I will now monitor the readings from that to see if there is anything untoward happening, and post later if required.
In the meantime, can anyone suggest why there should be such a huge drop from yesterday, as all the profiles have remained the same? I had not changed anything prior to the test and there are no issues from my end.
Steve
The older I get, the faster I was!

hi steve,
um one word would explaing hte change in achieved download speed and that is ;
congestion
your stats havend changed only the availability of bandwidth for data throughput, its quite common on exchanges with lots of connections for htis to happen during peek times (all day at weekends and roughly 5pm>midnight weekdays)
that you should see such a dramatic change would suggest that a lot of people are online at the same time in your area and all sharing the same ammount of bandwitch capacity.
it could be casued by an equipment failure or just the sheer number of connections stretching available capacity beyond normal parameters, changing routers would do little to change that, the other option is you tried to run the test when you had something using internet bandwidth at your property
the fact your sync speed is virtually the same and your ip profile has remaind the same would also indicate this as opposed to any real problems with hardware
and omfg you actually achieved a download of near ip profile numbers i want your connection rates /

Dropping Wireless Connection & Speed Slowing Down

Hi,
Up until a week ago I had two BT lines, I will call them line 1 and line 2. Line 1 (front room) was used purely for phone calls, and line 2 (middle room) had Broadband activated on it. When it came time to renew the yearly line rental I checked and had it confirmed by BT that the available Broadband speed was faster on line 1, so I decided to cancel line 2, and move my Home Hub 4 into room 1 having arranged to activate Broadband on what in theory should be a line that gives a better speed.
My current problem is two-fold. Firstly I am not yet getting the line speed that I was expecting. I have spoken to the Technical Help Line, and understand that following the activation of Broadband on the line in Room 1 I should wait 10 days for the available speed to stabalise. Currently I am 7 days on from line activation.
A few days ago I was getting download speeds around 2.70 Mbps, with upload speeds around 0.38 Mbps. The IP profile for the download speed at that time was set at 2.77 Mbps. The IP profile for the upload speed was set at 0.45 Mbps. Over the past week I have done numerous speed checks and found that the speed did vary, as might be expected, but was generally always around these figures. Because of the line check speeds I was given by BT's own staff I was expecting the available speed to get better, not slow down! I was originally advised to expect line speeds of between 3.5 Mbps - 5.5 Mbps.
Over the last 24 - 36 hours the speed has slowed down, and a few minutes ago these are the figures I observed:
Download speed achieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.33 Mbps
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Line speed then is one issue, but there is another.
My second, presently very frustrating problem is that even though the Hub 4 is consistently powered, and maintains a steady Blue light showing that Broadband is available, my wireless connection that I receive from the Hub keeps dropping. I should add that the distance from the Hub 4 in Room 1 to where I work with my laptop in Room 2 is only about 15 - 20 feet. I used the old Hub 2 until a few weeks ago, and neither my daughter on her laptop, or myself, had any problems with 'dropping' the wireless signal, whichever room we were in, or even if we used our respective laptops elsewhere in the house. I was convinced enough by the publicity 'blurb' to believe that Hub 4 was more reliable, with fewer drop-outs. So far this has not proven to be the case.
I know that I need to wait a few days more till the 10 days are up, but would really appreciate some kind soul commenting on the above. I have looked at the Logs, but without knowing what segment would be helpful in aiding a diagnosis of my two issues I didn't want to provide unnecessary information. So if any particular element of the Logs would be useful, please let me know.
Yours in hope,
Alan
Solved!
Go to Solution.

Hello again,
With your help I was able to locate the place to change the channel manually, which I did, thanks for that. It only resulted in a marginal improvement, but any improvement is good I guess.
HH4 has now been showing a steady connection for three + days, so, as requested, here are the noise stats:
16:14:16, 26 Nov. ( 76.170000) DSL noise margin: 22.00 dB upstream, 12.20 dB downstream
16:14:16, 26 Nov. ( 76.080000) DSL line rate: 448 Kbps upstream, 3104 Kbps downstream
I have done several speed tests and they all show broadly similar results, namely that my download speed is usually around 2.67, whereas my IP Profile is set at 2.74.
I don't know whether this is worth mentioning but I only have an old style BT socket on my line, not one that has a test socket inside, so I can't do any of the tests using that facility.
Although my broadband connection has been stable and active on the HH4, as far as using wireless to connect my laptop in another room I do still get several dropped connections each day.
Even when I am connected to my HH4 by wireless, and my signal, as now, is only in the four bar bracket, by looking at the other Networks that are active in my street/area I can see, although it is rightly secured, that someone is using a HH3 and the signal on that is powerful enough to register a full five bar (excellent) strength on my laptop. How near or far away from me that user with a HH3 is I do not know, the point is however I can receive a more powerful and consistent signal from their Hub than my own. I must confess to being puzzled by that. What could be the reason?
Is there any further help or guidance that you can give that might assist in raising my IP profile, in the hope that my speed might increase? Or do you have any further suggestions as to how I might reduce the noise on my line to a more acceptable amount, so that my signal might give me a better wireless connection?
Thanks again for any advice or help you are able to give.
Regards,
Alan

IBook G4 512Mb Airport connection speed drops to nothing.

I have (last week, following a disk crash!) upgraded from an iBook G3 to an iBook G4. Both machines on 10.4.6.
I have a Netgear wireless router using WEP, which hasn't changed.
With the old G3, I always enjoyed fast wireless connection (even on 802.11b), but since the change, I have experienced alarming performance problems.
I have installed the latest Airport 2005-001 update.
Problem:
Connected via ethernet cable, all fine.
Connected via Airport, full strength signal appears (and this never changes - the iBook is most often right next to the router anyway).
But after maybe 15, 30 minutes, internet connection speed (most notably on Safari sessions) drops to zero. It may be my imagination, but email still seems to work.
As I say, the signal strength never wavers. It must be something up with the iBook/internal Airport. I have read other posts elsewhere about similar problems when using 1.5 Gb memory, but these were apparently solved with Airport 2005-001.
Any ideas gratefully tried!

A follow up... for anyone else encountering this issue.
I found the following article:
http://docs.info.apple.com/article.html?artnum=106799
and followed what it said about setting up specific 'Locations' for the different connection types (broadband ethernet, wireless and dialup), and specified explicit DNS server IP addresses, and all now seems well.
Why this is so different following the change to the G4 I have no idea.
I also added 512 Mb of memory (after testing the above)!

Huge drop in broadband connection speed

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