Huge internet latency with Time Capsule

I'm having a strange problem with my new Time Capsule. I'm getting 1000ms+ lag and some packet loss. It makes browsing even simple web pages incredibly frustrating with links taking 10-30 seconds to load!
I have a macbook connected via wireless (802.11n) and a vista pc connected via ethernet (gigabit) and they both have the same problem. I connected my cable modem directly to the macbook and the internet is totally perfect, so it's not their fault. Pings and transfers between the two pcs is perfectly fine too.
Here's an example ping log to one of my ISPs dns servers:
Macbook:~ james$ ping 62.31.64.115
PING 62.31.64.115 (62.31.64.115): 56 data bytes
64 bytes from 62.31.64.115: icmp_seq=0 ttl=252 time=1997.540 ms
64 bytes from 62.31.64.115: icmp_seq=1 ttl=252 time=2002.292 ms
64 bytes from 62.31.64.115: icmp_seq=2 ttl=252 time=2008.505 ms
64 bytes from 62.31.64.115: icmp_seq=3 ttl=252 time=1993.462 ms
64 bytes from 62.31.64.115: icmp_seq=4 ttl=252 time=993.110 ms
64 bytes from 62.31.64.115: icmp_seq=5 ttl=252 time=28.129 ms
64 bytes from 62.31.64.115: icmp_seq=6 ttl=252 time=2073.516 ms
64 bytes from 62.31.64.115: icmp_seq=7 ttl=252 time=2092.614 ms
64 bytes from 62.31.64.115: icmp_seq=8 ttl=252 time=2188.761 ms
64 bytes from 62.31.64.115: icmp_seq=9 ttl=252 time=2043.099 ms
64 bytes from 62.31.64.115: icmp_seq=10 ttl=252 time=1424.119 ms
64 bytes from 62.31.64.115: icmp_seq=11 ttl=252 time=424.009 ms
64 bytes from 62.31.64.115: icmp_seq=12 ttl=252 time=2029.975 ms
64 bytes from 62.31.64.115: icmp_seq=13 ttl=252 time=1895.117 ms
64 bytes from 62.31.64.115: icmp_seq=14 ttl=252 time=894.835 ms
64 bytes from 62.31.64.115: icmp_seq=15 ttl=252 time=1002.566 ms
64 bytes from 62.31.64.115: icmp_seq=16 ttl=252 time=1003.577 ms
64 bytes from 62.31.64.115: icmp_seq=17 ttl=252 time=1002.520 ms
64 bytes from 62.31.64.115: icmp_seq=18 ttl=252 time=12.046 ms
64 bytes from 62.31.64.115: icmp_seq=19 ttl=252 time=1002.480 ms
64 bytes from 62.31.64.115: icmp_seq=20 ttl=252 time=1032.643 ms
64 bytes from 62.31.64.115: icmp_seq=21 ttl=252 time=1037.638 ms
^C
--- 62.31.64.115 ping statistics ---
23 packets transmitted, 22 packets received, 4% packet loss
round-trip min/avg/max/stddev = 12.046/1371.934/2188.761/678.090 ms
Anyone ever experianced anything like this? I really like the TC but I'm going to have to return it if this keeps up

i have too some troubles : my internet connection failed with time capsule (radio stream or goggle access) to 0kbs, perhaps (i don't exactly know) when timecapsule is starting or finishing some backup ; i have no problem when using direct internet connection (without time capsule) ; and i have those troubles since one week or two (i have bought time capsule in mai)...
64 bytes from 212.27.40.240: icmp_seq=567 ttl=56 time=651.494 ms
64 bytes from 212.27.40.240: icmp_seq=568 ttl=56 time=767.612 ms
64 bytes from 212.27.40.240: icmp_seq=569 ttl=56 time=713.393 ms
64 bytes from 212.27.40.240: icmp_seq=570 ttl=56 time=699.114 ms
64 bytes from 212.27.40.240: icmp_seq=572 ttl=56 time=766.411 ms
64 bytes from 212.27.40.240: icmp_seq=573 ttl=56 time=761.417 ms
64 bytes from 212.27.40.240: icmp_seq=574 ttl=56 time=737.130 ms
64 bytes from 212.27.40.240: icmp_seq=575 ttl=56 time=750.188 ms
64 bytes from 212.27.40.240: icmp_seq=576 ttl=56 time=764.297 ms
64 bytes from 212.27.40.240: icmp_seq=577 ttl=56 time=792.640 ms
64 bytes from 212.27.40.240: icmp_seq=579 ttl=56 time=780.493 ms
64 bytes from 212.27.40.240: icmp_seq=580 ttl=56 time=788.112 ms
64 bytes from 212.27.40.240: icmp_seq=581 ttl=56 time=832.141 ms
64 bytes from 212.27.40.240: icmp_seq=582 ttl=56 time=839.267 ms
64 bytes from 212.27.40.240: icmp_seq=584 ttl=56 time=895.238 ms
64 bytes from 212.27.40.240: icmp_seq=585 ttl=56 time=852.443 ms
64 bytes from 212.27.40.240: icmp_seq=586 ttl=56 time=895.795 ms
64 bytes from 212.27.40.240: icmp_seq=588 ttl=56 time=872.456 ms
64 bytes from 212.27.40.240: icmp_seq=589 ttl=56 time=911.964 ms
64 bytes from 212.27.40.240: icmp_seq=590 ttl=56 time=890.844 ms
64 bytes from 212.27.40.240: icmp_seq=591 ttl=56 time=937.926 ms
64 bytes from 212.27.40.240: icmp_seq=593 ttl=56 time=877.130 ms
64 bytes from 212.27.40.240: icmp_seq=594 ttl=56 time=883.178 ms
64 bytes from 212.27.40.240: icmp_seq=595 ttl=56 time=894.534 ms
64 bytes from 212.27.40.240: icmp_seq=596 ttl=56 time=933.718 ms
64 bytes from 212.27.40.240: icmp_seq=597 ttl=56 time=954.626 ms
64 bytes from 212.27.40.240: icmp_seq=598 ttl=56 time=936.929 ms
64 bytes from 212.27.40.240: icmp_seq=600 ttl=56 time=990.125 ms
64 bytes from 212.27.40.240: icmp_seq=601 ttl=56 time=979.298 ms
64 bytes from 212.27.40.240: icmp_seq=602 ttl=56 time=979.370 ms
64 bytes from 212.27.40.240: icmp_seq=604 ttl=56 time=1223.079 ms
64 bytes from 212.27.40.240: icmp_seq=605 ttl=56 time=1272.689 ms
64 bytes from 212.27.40.240: icmp_seq=609 ttl=56 time=1238.447 ms
64 bytes from 212.27.40.240: icmp_seq=610 ttl=56 time=1203.128 ms
64 bytes from 212.27.40.240: icmp_seq=611 ttl=56 time=1134.264 ms
64 bytes from 212.27.40.240: icmp_seq=614 ttl=56 time=1161.992 ms
64 bytes from 212.27.40.240: icmp_seq=615 ttl=56 time=1151.192 ms
64 bytes from 212.27.40.240: icmp_seq=616 ttl=56 time=1109.232 ms
64 bytes from 212.27.40.240: icmp_seq=617 ttl=56 time=1112.927 ms
64 bytes from 212.27.40.240: icmp_seq=618 ttl=56 time=1146.501 ms
64 bytes from 212.27.40.240: icmp_seq=623 ttl=56 time=1104.243 ms
64 bytes from 212.27.40.240: icmp_seq=624 ttl=56 time=1127.046 ms
64 bytes from 212.27.40.240: icmp_seq=625 ttl=56 time=1171.358 ms
64 bytes from 212.27.40.240: icmp_seq=626 ttl=56 time=1203.073 ms
64 bytes from 212.27.40.240: icmp_seq=627 ttl=56 time=1130.170 ms
64 bytes from 212.27.40.240: icmp_seq=628 ttl=56 time=1166.358 ms
64 bytes from 212.27.40.240: icmp_seq=629 ttl=56 time=1142.206 ms
64 bytes from 212.27.40.240: icmp_seq=630 ttl=56 time=1165.365 ms
64 bytes from 212.27.40.240: icmp_seq=631 ttl=56 time=1200.224 ms
64 bytes from 212.27.40.240: icmp_seq=632 ttl=56 time=1147.735 ms
64 bytes from 212.27.40.240: icmp_seq=633 ttl=56 time=1191.749 ms
64 bytes from 212.27.40.240: icmp_seq=634 ttl=56 time=1255.137 ms
64 bytes from 212.27.40.240: icmp_seq=638 ttl=56 time=1292.954 ms
64 bytes from 212.27.40.240: icmp_seq=639 ttl=56 time=1279.730 ms
64 bytes from 212.27.40.240: icmp_seq=640 ttl=56 time=1302.525 ms
64 bytes from 212.27.40.240: icmp_seq=641 ttl=56 time=1336.374 ms
64 bytes from 212.27.40.240: icmp_seq=643 ttl=56 time=1012.390 ms
64 bytes from 212.27.40.240: icmp_seq=644 ttl=56 time=65.759 ms
64 bytes from 212.27.40.240: icmp_seq=645 ttl=56 time=51.468 ms
64 bytes from 212.27.40.240: icmp_seq=646 ttl=56 time=51.988 ms
64 bytes from 212.27.40.240: icmp_seq=647 ttl=56 time=51.072 ms
64 bytes from 212.27.40.240: icmp_seq=648 ttl=56 time=52.357 ms
64 bytes from 212.27.40.240: icmp_seq=649 ttl=56 time=54.340 ms
64 bytes from 212.27.40.240: icmp_seq=650 ttl=56 time=52.362 ms
64 bytes from 212.27.40.240: icmp_seq=651 ttl=56 time=51.048 ms
64 bytes from 212.27.40.240: icmp_seq=652 ttl=56 time=50.890 ms
64 bytes from 212.27.40.240: icmp_seq=653 ttl=56 time=53.816 ms
^C
--- 212.27.40.240 ping statistics ---
654 packets transmitted, 607 packets received, 7% packet loss
round-trip min/avg/max/stddev = 50.368/180.610/1477.341/308.931 ms

Similar Messages

Internet Problem with Time Capsule (Wi-Fi) and AT&T U-verse Motorola NVG589 (Bridge Mode)

I'm having a problem with my Internet connection. For some unknown reason it keeps cutting out every 5 min for about 5 seconds. The wi-fi signal doesn't drop or anything like that, just the internet connection stops working for a little bit and then its fine again (pages don't load, etc).
Here is my current set-up:
1. AT&T Motorola NVG589 - set to bridge mode as per instructions here http://www.dslreports.com/faq/17734 (followed instructions step by step)
2. Apple Time Capsule (latest model 2TB)
3. Motorola is connected to the Time Capsule through an ethernet cable.
I tried contacting AT&T and they just sent me a new Motorola router, I installed it, put it in bridge mode and still the same thing is happening.
I am thinking maybe there is some problem in settings or something. Airport Utility is showing everything in "green", no problems there.
Please let me know if anyone can help.

Ok, here is an update on how I decided to deal with the problem. I will include all of my troubleshooting step by step for easy reference.
1. At first I put the NVG589 into Bridge Mode and used the TC as the main wireless router. This didn't work as my connection kept dropping for no apparent reason.
2. Second, I tried to put the Time Capsule in Bridge Mode and connect it directly to NVG589. This didn't work as my connection would still lag out for 5 seconds about every 5 minutes.
3. Third, I bought an ASUS RT-AC87U Wireless AC2400 Dual-band Gigabit Router to try and substitute the TC in previous steps and see if it helps. Same problem persisted when I put the NVG589 into Bridge Mode and RT-AC87U as the main router as well as RT-AC87U into bridge mode and NVG589 as the main router. The problem was exactly the same as when I tried using TC initially so my conclusion was this is NVG589's fault of being not compatible with other wireless routers.
4. I looked around everywhere and came up with the only feasible solution possible (for me at least):
Currently I use NVG589 as my main wireless router. I works pretty well and even though it doesn't have the specs of TC or the ASUS router my WI-FI connection is pretty fast and stable. In order to have Time Machine wireless backups, I purchased a Western Digital My Cloud Drive that is connected directly to the NVG589. Everything seems to sync and work well together.
I know this is not the ideal solution most people are looking for. But it works for me. Patiently waiting for AT&T to start offering NVG599 (http://www.dslreports.com/forum/r28967809-NEW-U-verse-Gateway-Motorola-NVG599-WI RELESS-AC-AC1600) in my area. Once I get my hands on it will report back on how it will react to all the steps above and hopefully work well with Time Capsule.
Shoot me any questions you might have. Hope this was helpful for some of you.

IPad stopped WiFi internet connection with Time Capsule

My wife's iPad is suddenly having a problem connecting to the internet via the Time Capsule (3rd Gen). Full strength on the WiFi icon but gets message that it cannot connect to the internet. This just started. Her MacBook Air connects fine and so does my MBP and my iPad as well as our daughter's MB and iPad. Both of our iPhones also show full wifi strength. Just my wife's iPad that suddenly is having a problem. I have tried powering down the iPad. I have tried turning the wifi on and off. I have sync'd it with iTunes and it reports that the OS is up-to-date. I used the AirPort Utility and checked the TC and it seems to be up-to-date. I also did a "Renew DHCP Lease"
The iPad is a Model MB293LL running version 4.3.5 (8L1)
The iPad Settings shows it connected to the Time Capsule with an IP Address of 10.0.1.4; Subnet Mask of 255.255.255.0; Router of 10.0.1.1
When I use "About This Mac" on my MBP, it shows the TC (with Version 7.5.2) info as:
Wedgewood Time Capsule:
PHY Mode:          802.11g
BSSID:          0:19:e3:30:e3:39
Channel:          1
Network Type:          Infrastructure
Security:          WPA2 Personal
Signal / Noise:          -87 dBm / -96 dBm
Wedgewood Time Capsule:
PHY Mode:          802.11n
BSSID:          90:27:e4:5c:f6:e0
Channel:          149
Country Code:          US
Network Type:          Infrastructure
Security:          WPA2 Personal
Signal / Noise:          -81 dBm / -96 dBm

Please disregard my post...It's now connecting...go figure. Last night, I did all of the above described in my post and nothing. This morning, I do the post and then I go and do another Safari link to Apple.com and it connects.

Windows internet connection with Time Capsule

I have recently installed an old version of Windows XP SP2 on my laptop using Bootcamp. It probably needs update. When I wanted to connect to the Internet using my Time Capsule, it didn't work. When I open wireless connections, it shows my TC with strong signal, but when I click "connect", I get the message something like "couldn't connect, you might be too far from device, refresh sources and try again". So far no luck if I unplug my TC and use LAN directly. Can I use TC as my wireless router in Windows mode? If yes, how can I set it up?

If I remove the ethernet cable and plug it straight into my iMac I have an immediate internet connection.
That is because your cable modem has "associated" with the iMac. You need for it to "forget" your iMac and "associate" with the Time Capsule. Here's how:
Completely power off the cable modem. This means pulling the power plug from the back of the modem or from the wall AC jack.
Power off every other device on the entire network. You can power them off in any order that you wish
Wait at least 15 minutes. Longer will not hurt at all.
Power up the cable modem and let it run for 2-3 minutes
Then, power up the Time Capsule the same way
Power up each network device one at a time about a minute apart
Check the network
If the Time Capsule still does not have an Internet connection, you will need to peform a Factory Default Reset on the device and then start the process above all over again. You will need to reconfigure the Time Capsule again, of course once everything is powered back up.
Resetting an AirPort Base Station or Time Capsule FAQ

Poor internet speed with time capsule or Airport extreme

I'm trying to find away to increase the throughput of my 1st generation tme capsule. i'm getting a 33% drop in speed over wireless compared to wired conncetions.
current setup
Virginmedia XXL broadband 100Mbit down 5Mbit up.
Modem standard virginmedia modem (not the superhub) connected to Apple time capsule (500Mb) @ 1000Mbit full duplex
time capsule reset to default and then configured to use 5Ghz band, channel 36 . (no other networks in the area using this band) tested using wifi scanner and istumbler
tested down/up speed using www.vmspeed.com
wired connection
105Mb/sec download 4.9Mb/sec upload
wireless connection
73.14Mb/sec download 4.7Mb/sec upload
i have tried testing with an airport extreme 3rd Gen with the same setup and get the same results.
Tested using a 2008 Macbook running Lion 10.7.3 and also tested using 2010 Macbook unibody running snow leopard 10.6.8. both laptops connecting to wireless network at 270Mb/sec and are both exhibiting the same drop in speed over wireless. only one laptop connected to the network at a time.
is thier a limit to the time capsule/airport extreme wireless throughput?

Further to Bob's comments..
A Gen1 TC will be using marvel wireless chip and your 2008 and 2010 Macbook will use atheros and/or broadcom cards.. Just open your system profiler and look for info on the airport. We find the mixture of wireless chipsets especially older draft N and later N products can give very varied results.
The very fact you are linking at 270 and not 300mbps shows some reduction from theoretical max speed.. and really to get over 100mbps with any wireless you need perfect setup.. matched wireless chips etc.
Do a test uploading and downloading a file to the TC to see if the LAN speed is better than internet speed.
In reality I think you are doing especially well.. we see loads of people complaining about slow internet here who are getting less than 10% of the speed they get direct when routed through the TC. And on most occasions the limit in speed is not really going to affect what you do, as the real links to the internet are not that fast.

Can't establish internet connection with Time Capsule

I currently have a wireless Linksys router and have switch over to TC. I've connected my cable modem internet connection to the internet connection of the Time Capsule, however, with the Airport Utility it states that I do not have a valid IP Address. I've check under the Manual setting for Internet and ensured that the connection says "share a public IP address", but that does not work. Any ideas?

Did you remember to completely reset your cable modem and power cycle the network?
Push the reset button on the modem (if present)
Power the modem down
Pull the batttery (if easily accessible)
Power down every device on the network....order is not important
Wait at least 15-20 minutes
Make sure that you have the Ethernet cable from the modem connected to the WAN port (world icon) on the Time Capsule, and re-install the battery if it was pulled in the steps above
Power up the modem and let it run for 4-5 minutes by itself
Power up the Time Capsule the same way
Continue powering up devices one at a time about a minute apart until the network is powered back up
Check network operation

Super slow internet connection with time capsule.

Time Capsule wireless internate speed is insanely slow its super anoying, i have 15mb from comcast, and speedtest its scoring under 3.5mb down and 0.06mb up with a ping of 1025ms yees 1025ms this is unacceptable its almost impossible to use the internet please i need some help.

How can I get my time capsule to work like it used to?
Your TC is too old.. the power supply is on the edge of dying. The hard disk is probably also on its last legs..
The wireless card itself might be nearing EOL.. it is now 4years old.. or a bit more.. most stuff now is really not made to last more than 3years.. and the early TC tended to die in droves at 2years.
If you are prepared for some DIY.. you can fix it.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair/repair-type3
I have several suggestions. At various prices and difficulty.
I would replace the hard drive.. it is out of warranty and has run in a super hot environment that is outside its spec.. and still it refused to die.. at the very least run a full pass erase from the disk utility, and see if error come up or the drive is slow. It might be weak read areas of the drive.
Frankly .. unless you like the challenge, it is simply time for a new one.

Intermittent internet problems with Time Capsule

Hi
I have the following set up for internet in the UK. TalkTalk broadband (8 meg) through BT landline - Draytek Vigor 120 ADSL Ethernet Modem - Time Capsule - Wireless n to Macs.
I am experiencing two problems, one that a couple of times a day the Time Capsule starts flashing orange and in Airport Utility the problem generally appears to be with the PPPoE server. Sometimes the issue spontaneously resolves itself within a couple of minutes. Other times I have to restart both the TC and the modem and then I get a green light and everything works again. I was experiencing similar problems with a previous modem and specifically bought the Draytek modem which translates the PPPoA service from TalkTalk to PPPoE which the TC prefers (as i understand it), but still I am experiencing the same issue.
The second issue I am experiencing, which is a common experience, occurring maybe half the time I use the internet is that I need to reload web pages a lot to get them to load. So I might click on eBay say and the page doesn't seem to want to load at all, so I either cancel the loading or try clicking again on the bookmark again (or a link) and if i'm lucky it will then load quickly. If not I will have to try again. This seems to happen more with some websites than others, and emptying the cache seems to help, but the problem soon re-emerges.
I am not sure if these two issues are interrelated, but it all adds up to a fairly frustrating online experience. I am not sure whether the issue is with the ISP, the modem, the TC, or some combination of these. I experience the same problems regardless of which Mac I am using (there are three in the house) and which browser, so I am presuming that the issue is not with the Macs, but why clearing the cache would help I am not sure.
I would be grateful for any help in resolving these issues
Thanks
Nick

Hi Nick,
No idea on the TC, but anyway you can elimunate it in the setup for a test?
So I might click on eBay say and the page doesn't seem to want to load at all, so I either cancel the loading or try clicking again on the bookmark again (or a link) and if i'm lucky it will then load quickly. If not I will have to try again.
Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with, Airport...
208.67.222.222
208.67.220.220
Then Apply
OOPs, you're on 10.5.8, it's in a little different place, Network>Advanced>Somewhere...
Message was edited by: BDAqua

Make AirPort Extreme share internet connection with Time Capsule

Hello,
This is the situation: in one room there's an old Mac, the modem which delivers the internet and the AirPort Extreme which is connected to the modem.
In another room there's the Mac Pro, the Time Capsule which is connected to the Mac Pro with an ethernet cable and to a printer via USB.
I want the AirPort Extreme to wirelessly share it's internet connection with the Time Capsule so that the Time Capsule can share the printer with all three Macs (old Mac, Mac Pro and Macbook Pro), the Mac Pro can use the Time Capsule for Time Machine functionality and maybe the Macbook Pro too.
And just using the Time Capsule for internet.
How can I do this?
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Thanks!

Is that AirPort Extreme "flat" or dome-shaped? If it's flat (802.11n-capable), you should be able to configure the "main" router to "Allow this network to be extended" and the other to "Join a wireless network". If the Extreme is dome-shaped, then you need a more-complicated "WDS" arrangement. In either case it shouldn't matter much which router plays which role.
I'm not sure what you mean by "And just using the Time Capsule for internet."
Nathan-NL wrote:
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Is the printer connected to the USB port of the Time Capsule? Can you see the printer in the "Printer" panel of AirPort Utility? What happens when you try to use it from one of the Macs?

Slow internet connection with time capsule

The only way to have the real speed is in bridge mode, do anyone has a solution?

Hi all,
first of all please forgive my English but I'm sure you'll understand the below.
I bought a time capsule 3T recently and after 2-3 weeks I faced the same above problems with internet speed.
Everything was perfect in the beginning but twoo weeks later I couldn't browse the youtube site so imagine to watch a video.
The setup is:
ISDN modem>speedtouch adsl router> via ethernet timecapsule-bridge mode.
To the home network of timecapsule are connected one imac one macbook pro.
Since there were two wireless networks, the speedtouch and time capsule,
I decided to choose the speedtouch network for iphone and ipad.
After the problem with internet speed appeared for the imac and macbook,
I checked the connection through ipad and iphone and was perfect and very fast.
I was confused and I read all threads about the same problem.
So I decided to join the speedtouch network for imac too and to change network-to timecapsule-
whenever I need to backup to the timecapsule.
I was surprised to see that imac connected to timecapsule, without have joined its network
and also it was possible to enter timemachine without changing the already joined network
of speedtouch router.
I think that the connection is possible because timecapsule is connected via ethernet cable to the
speedtouch so the connection is something like "dublex" or "bidirectional" (I don't know how to write it)
Now the problem has been fixed, timemachine works perfect and the internet speed is fast
as before.
I hope this helps and let us know if will work for you.
cheers,
yiannis
athens greece

Internet connection with Time Capsule

I have a new Time Capsule.
I have plugged in the ethernet link from my cable modem into the Time Capsule and set up a network and Time Machine has backed up my iMac successfully.
But I cannot get my Time Capsule to link to the internet.
If I remove the ethernet cable and plug it straight into my iMac I have an immediate internet connection.
If I plug my ethernet cable into my router I can get the internet via Wi-fi on my iMac.
How can I get an internet connection on my iMac using my Time Capsule?
Any ideas woiuld be very greatly apprecaited.

If I remove the ethernet cable and plug it straight into my iMac I have an immediate internet connection.
That is because your cable modem has "associated" with the iMac. You need for it to "forget" your iMac and "associate" with the Time Capsule. Here's how:
Completely power off the cable modem. This means pulling the power plug from the back of the modem or from the wall AC jack.
Power off every other device on the entire network. You can power them off in any order that you wish
Wait at least 15 minutes. Longer will not hurt at all.
Power up the cable modem and let it run for 2-3 minutes
Then, power up the Time Capsule the same way
Power up each network device one at a time about a minute apart
Check the network
If the Time Capsule still does not have an Internet connection, you will need to peform a Factory Default Reset on the device and then start the process above all over again. You will need to reconfigure the Time Capsule again, of course once everything is powered back up.
Resetting an AirPort Base Station or Time Capsule FAQ

Internet Problem With Time Capsule

Hello, I am having a slight problem with A 4th Gen time capsule.. Relatively simple. The time capsule and Airport utility both state that Everything is fine, That IP addresses are valid etc. My computer (Mac OS X 10.7.1) can connect to the Network just fine, there is however, no internet. I appreciate any help.
iTeknogeek

There can be a number of reasons for this to happen.
But we need more info.
What kind of broadband do you use? How is it connected to the TC? Is the TC setup as the main router or in bridge? Can you get internet by plugging directly into whatever modem or router you have?
An actual model number of the modem can help us determine the issue.
For instance cable internet a common issue is people swap items around without powering down the cable modem.. this is often necessary to allow it to accept a new MAC address for a connection.
As a general rule.. shut down everything.. and start up in order.. modem.. router.. TC.. (if different to router).. computers.

Intermittent Internet Connection with Time Capsule

Just got a new Time Capsule and it seems to lock-up every few seconds when playing any internet-based game. It also seems to drop internet connection altogether just about every day (I have to go through diagnostics to reconnect).
I've already updated firmware thinking that might solve problem. I'd like to keep it if I can resolve these issues, but wondering if I should simply return. Any help would be appreciated.

It's likely your wireless network. Check this thread on cordless phones and TC.
http://discussions.apple.com/thread.jspa?threadID=1679559&tstart=0
Welcome to Apple Discussions!

My macbook pro is connected to internet via my time capsule but my iPad and iPhone won't. it shows wifi connection to the time capsule but when i go on to the internet on the iPad or iPhone, it comes up with network error. can anyone help?

my macbook pro is connected to internet via my time capsule but my iPad and iPhone won't. it shows wifi connection to the time capsule but when i go on to the internet on the iPad or iPhone, it comes up with network error. can anyone help?

This can be caused by a number of issues.
Was everything working and then suddenly stopped??
Or is this a new clean setup and has never worked.
Do you have a cable modem which is not a router and the TC setup in bridge? That will cause it. The TC must be in router mode, ie dhcp and nat.
Check the IP the MBP gets including dns and gateway..
Then check the ipad/iphone.. post what IP dns and gateway (router in applespeak) they get.

No internet with Time Capsule

I cant get internet through my time capsule. When i run network diagnostics, the network status says that:
Airport, Airport Settings, Network Settings and ISP are fine, but the Internet and Server have failed.
I use a cable modem from virgin media.

gareth1962jones wrote:
I've just installed time capsule with one airport extreme - which is all working fine except that I now can't get into the internet: somehow, I've ended up with two wifi networks - a new one one that the Time Capsule works with but no internet and one that connects me to the internet but not Time Capsule (the wifi network I had beforehand)
I've connected my original wireless modem to the Time Capsule via an ethernet cable. Airport utilities tells me this cable is not connected so I suspect the problem is something to do with that.
Do I need a wireless modem at all with Time Capsule?
Unless you expect problems with range, you might try replacing your AirPort Extreme with the Time Capsule. There are ways to get them to work together, but you'll probably be happier and have less hassle just doing the replacement.
I'd start by using the "Manual Setup" option of AirPort Utility to do a "File -> Save A Copy As..." of your existing AIrPort Extreme configuration. Then connect the Time Capsule in its place and use "File -> Import..." to bring your old settings into the TIme Capsule. There are probably some things you'll need to tweak, but the old settings will at least get you going in the right direction.

Huge internet latency with Time Capsule

Similar Messages

Maybe you are looking for