Huge problem activating BIS

hi everyone.
I just bought a brand new unlocked Torch 9800 from a small online shop in my country ( Romania), and i now have a huge problem. I bought prepay card from my carrier ( Orange), activated the BIS option and a data option, then i proceeded with registering the device. First of all, I tried to registed the device on the network, no luck, no message came back telling me that registration was fine, as it should have. Then i went to the blackberry.orange.ro website in order to create the account from there, i get a message telling me that my BIS account is suspended or deactivated.... I called Orange and they said there is nothing wrong on their side, all configuration is ok there and they cannot help me, so i rather contact RIM. The seller doesn't want to exchange my phone, since there is nothing worng with it in his oppinion...
I can't explain myself how a brand new phone can have this problem...
I was wondering if anybody can help me with tracking down my torch ( will provide pin and imei on private message), and tell me if there is something really wrong with my device or it's just an unfortunate mix up...
Thanks in advance
LE : cheched out the vendor code : is 600, a  load of carriers listed there  600 GeoCell/Warid Pakistan/Oman Mobile/Zain Kuwait/Cellplus/Zain Zambia/Ufone/Nawras/Zain Jordan/EMS/Zain Ghana/Safaricom/Zain Malawi/Telecom Serbia/Telenor Pakistan/Zain Nigeria/MTC Touch/Wataniya Kuwait/Mobilecom/Mcel/GO Mobile/Zain Kenya/Batelco/Mobinil/DU/Etisalat Nigeria/Emtel/Etisalat Misr/Zain Uganda/STC Bahrain/Zain Tanzania/Zain Saudi/UTL/Orange Botswana

Hi and Welcome to the Forums!
The BIS account is not a function of your SIM. Rather, it is a function of your BB PIN, which is unique in the world. Only one BIS account can exist anywhere in the world for one BB PIN. So, for instance, if the BIS account is still active on another carrier, your carrier will not be able to create a BIS account for your BB until the old carrier releases the PIN from their BIS system.
But...
alexdiscus wrote:
i get a message telling me that my BIS account is suspended or deactivated....
That worries me the most...that usually only happens when something is amiss with the device. Stolen, lost, or otherwise something wrong. And, in that state, no carrier in the world will be able to create a BIS account for that BB. You will have to track down why it is in that state and get it cleared up...if that's even possible. The seller certainly should work with you here...if they represented a device that was capable of doing what you are attempting, then they misrepresented. But, as always, buyer beware...
BTW - you have no free method to directly contact RIM for any support. All support starts with the carriers and authorized resellers. Since you didn't purchase you BB through your carrier, they may or may not be willing to escalate your case into RIM for assistance...you will have to plead your case with them.
There is a fee-based method for you to get support direct from RIM...but even the initial contact costs you money. You can investigate that here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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