Huge Problems with WD Mycloud... files disappearing...

I recently installe done of these in a small clients office (they have 4 or 5 users) and wanted a simple storage device. I had used these before andf they loooked good so I bought one. It has been a huge embarrassment and I hope you can help me resolve my users issues. Here is the behavior described to me:I had a file saving problem in FileA. It could have been around 5:41. Detailed: - The original file was saved in the "FolderA" folder in Share1 (saved there on Tuesday). - I hit save and it said it could not be saved. I hit okay, and then save again, and it said "file not saved". - I copy/pasted the data into a new, blank document, and closed the original file. When I tried to reopen the original it told me Excel cannot open this file, it may be corrupted. - I saved the copy/pasted version to my desktop and continued working in that. My client is repeatedly going back to using their desktops becaus eof saving and corrupt file frustratiopns on wd mycloud.Firmware is up to date.Please help.

If one maps the WD My Cloud through WD2Go.com connection to their local computer then there will be problems with saving and opening files on or to the WD My Cloud. The problem actually lies with Microsoft Office in that case. If you have mapped the drive(s) through WD2Go.com then see the following explanation from WD Support and a workaround to the problem if connecting remotely through WD2Go.com. Microsoft Office documents in a device connected through WD My Cloud Remote Web Access cannot be opened If both the client computers and the WD My Cloud device are both on the same local network, there is no need to map the drive through the WD2Go interface and one should be able to save/open Microsoft Office documents on the WD My Cloud. See the WD Support documents below for directions on how to map a WD My Cloud that is on the local network (not remotely). How to map a WD My Cloud or NAS product on a Windows PCMapping a drive letter on a WD Network hard drive using WD Discovery

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I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look

I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look normal when I first open them in photoshop. I will edit, save, and then realize once i've sent it to myself to test the color is WAY off. This only happens in photoshop. I've read some forums and have tried different things, but it seems to be making it worse. PLEASE HELP! Even viewing the saved image on the mac's pic viewer is way off once i've edited in photoshop. I am having to adjust all my colors by emailing myself to test. Its just getting ridiculous.

Check the color space in camera raw, the options are in the link at the bottom of the dialog box. Then when saving make sure you save it to the srgb color space when sending to others. Not all programs understand color space and or will default to srgb. That won't necessarily mean it will be accurate, but it will put it in the ballpark. Using save for web will use the srgb color space.

InDesign CS5 causing problems with InCopy assignment file but not content files

I'm having a strange InDesign/InCopy CS5 issue (Mac OSX 10.6.6; all system & Adobe updates are current). In my InDesign doc I have one assignment file containing two content files. All of the InCopy pieces work fine in InDesign (i.e., I can check out/in, edit, etc.). When I go to open the assignment file in InCopy, InCopy starts to open it but then crashes. If I try to open each content file directly in InCopy, no problem. I've tried deleting and recreating new assignments in InDesign, but they all have the same result in InCopy.
I think this actually is a problem with the InDesign file because if I export the InDesign file to IDML, then try to open the IDML file, InDesign crashes! I've trashed my InDesign preferences, made sure all cross-references are up to date, etc. Anybody have any ideas what else to look for in my InDesign file that might cause this problem?
Thanks!
Andrea

Thanks John!
1) Here are the first 10-ish lines from the crash report that is generated when I try to open the IDML file:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   ???                               0xa0c266f0 _XHNDL_trapback_instruction + 0
1   com.adobe.InDesign.Indexing       0x20778192 GetPlugIn + 341394
2   com.adobe.InDesign.Indexing       0x20779009 GetPlugIn + 345097
3   PublicLib.dylib                   0x0129228b CScriptProvider::AccessProperties(IScriptRequestData*, IScript*) + 571
4   com.adobe.InDesign.Scripting      0x1f4befe8 GetPlugIn + 166440
5   com.adobe.InDesign.Scripting      0x1f4c2e31 GetPlugIn + 182385
6   com.adobe.InDesign.INXCore        0x20641444 GetPlugIn + 45220
7   PublicLib.dylib                   0x0142c9e8 CScriptDOMElement::GetMultipleAttributes(K2Vector<IDType<ScriptID_tag>, K2Allocator<IDType<ScriptID_tag> > > const&, adobe::version_1::vector<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > >&) + 280
8   PublicLib.dylib                   0x0142bd38 CScriptDOMElement::InsertProperties(adobe::version_1::vector<KeyValuePair<IDType<ScriptID _tag>, ScriptData>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, ScriptData> > >&, adobe::version_1::vector<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > > const&, short, short) + 1336
9   PublicLib.dylib                   0x0142beab CScriptDOMElement::SetSimpleAttributes(adobe::version_1::vector<KeyValuePair<IDType<Scrip tID_tag>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > > const&, short) + 91
10 PublicLib.dylib                   0x0142c0d3 CScriptDOMElement::SetAttributes(adobe::version_1::vector<KeyValuePair<IDType<ScriptID_ta g>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > > const&) + 51
11 PublicLib.dylib                   0x0142a2ea CScriptDOMElement::SetAttribute(IDType<ScriptID_tag>, DOMAttributeValue const&) + 202
2) That works. Moved all pages (frame threading was preserved) to a new doc, exported to IDML, opened new IDML file just fine. Woo hoo! One of my editors won't be pleased that all of the tracked changes have disappeared, but at least the file functions now
Wish I knew what caused the problem in the first place so we could (hopefully) prevent this from happening again. Any ideas?
Thanks again for your help!
Cheers,
Andrea

HUGES problems with display after waking up from hibernate mode

Hello everybody,
I hope that somebody can help me soon, because in the last 15 days I'm reaaaaallly annoyed with MAC's issues.
In the last 15 days it seemd I had to reboot it a lot of times, because it freezes, it crashes, etc...
Neverthless what happened today it passes all the limits: in the last period, because of these often crashes, I turn the mac off at night, on the other hand when I go to work I simply close the display and let it hibernates.
Today when I came back after work I opened it and it was amazing:
it has a different desktop!! With different icons in the dock, diferent icons in the top-right part, and it was freezed! I had to force it to shut down, restart it...and since then, I had huge problem with display.
It shakes everything while scrolling mails, web pages or icons in the dock. If I scroll between desktops, it takes year lights more than yesterday!!
Nothing happen if I restart as many time as I want.
In my simple opinion it seems a virus issue, but..as far as I know, there is no need to install an AV on a mac, right???
I tried to record some of these probls with the QT, but when you start recording all the desktop, it seems A LITTLE better, smoothing all these shaking effects. NEverthless they are still noticeable.
I'll try to attach a video as a dropbox link, 'cause I can't attach it on the message (it is denied)
PLEASE HELP MEEEEE!!!!
https://www.dropbox.com/s/r1mlpjo5x8g1tkj/scrolling%20problems.mov
https://www.dropbox.com/s/g1ey1xrheo9mvti/scrolling%20problems2.mov
https://www.dropbox.com/s/ljtm53go8ywt9fs/scrolling%20prob3.mov

I am going to add my problem to this as I believe it fits and may add to the conversation.
I have a MacBook Pro, am using Parallels, and have an issue waking it up from sleep.
Circumstances:
I close the lid and walk away from the device in my office. When I return, (over night or an hour later) I open the lid, and if nothing happens swipe the touchpad or press a key, the power light changes from pulsating to steady. then in less than 15 seconds it goes back to pusating. The display never energizes, only remain black.
I usually try opening and closing several times, and occaisionally that will work. Other times, I hold the power key until I hear the drive halt, then turn it on. The grey screen will display, then blue, then just before it gets to the log in, the screen goes black (not energized) and the light pulsates.
I have tried the PRAM reset and Safe Mode starts with no luck.
*Now the really wierd thing.* I decieded to contact Apple support on line and pay for help (yes that is weird in an of itself for me). As I began the process it came to the part for me to enter my serial number. With the lid open, I turned the MacBook on its side to try to read the number and the screen energized and the password unlock prompt was waiting for me to enter the password.
Observations
I had read where the light sensor could be blocked by dirt or the light in the room was too dim, but I clean the screen and there is plenty of light. Dales Post is the first that I have seen Parallels and the Sudden Motion Sensor. That makes some sense to me because of what happened when I turned it on its side. I have verified that it happens regardless of using Parallels. as teh last time I did it I had closed out of all my VMs and I believe exited Parallels.
I am going to try the deleting the power preferences file and will report back.

Tempo problems with imported wav files

Hey everyone, sorry if there's a quick fix for this in the forums that I couldn't find, but I've been having some tempo problems with imported .wav files.
Long story short, my system couldn't handle playing all the tracks for a song while recording drums, so I bounced out an mp3 of the song and put it in a new Logic file so my drummer could just play along to that as I recorded him. Unfortunately, the original song is at 167 bpm, but I forgot to change the bpm in the new Logic file with the .mp3 file of the song to 167 bpm, so it was left at the default 120 bpm.
So, the drums were recorded at the correct 167 bpm, but Logic thinks that those new drum .wav files should be played at 120 bpm, so when I import my drum tracks back into the original file, they do not play correctly at all.
I could get record it all again, but I wanted to check if there was a way I could salvage what I already have, since my drummer lives about an hour away right now and can't just come over whenever he wants.
Thanks for the help! I really appreciate it.

Hi,
First, do not use MP3 in Logic, the sound quality is less than AIFF, WAV or CAF, and Logic has to decode it for playback, making it a heavier burden on the CPU than an uncoded audiofile, such as AIFF, WAV or CAF.
Secondly, audio files are independent of Logic's tempo. If you bounce down an audio file in any format (other than Apple Loop), it will play back at the same speed, +regardless of Logics' tempo setting+, either at recording or playback. Logic doesn't 'think' anything. The BPM is only important to MIDI tracks, or to the spacing between audio files. The audio files themselves *are not affected* by the tempo setting. If you import an audio file of tempo 167 into a 120 BPM project, the file will still play at 167, only Logic will indicate the wrong bar positions.
regards, Erik.

Problem with preview PDF files on Windows 7 32bit

Hello,
in my office I have a problem with preview PDF files on my computers. The files are allright, but if I select a file and click on preview mode after ~ 10sec operation system write something "Preview this file is corrupt for PDF Preview Handler wrong". On other 64bit computers with same programs the preview is work. I try uninstall all Adobe soft (Reader, Flash), clean all Adobe data from folders in root and in register, but it is not solve this problem. On Microsoft forums wrote me, that the problem is probably with AR plugin.
So, can someone help me?
Config PC:
Windows 7 32/64bit Pro
Intel i3, 4GB
Adobe Reader 11.0.5
Adobe Flash Player 15 ActiveX
Adobe Flash Player 15 plugin
Preview Handler Surrogate Host ver.: 6.1.7601.17514
Thank you for help.

I think I figured it out after reading other forums. Thanks!

Problem with printing pdf file

hello,
lately i have problem with printing pdf file:
i click on the print button and the respod is very slow
it takes more than a minute till the print window apears.
i tryied to install version X but it's the same, the problem exist only when printing via adobe reader,
other programs i'd working much faster.
please advice,
thank you

No, it is not set to overprint. Also, I have to add that the printing results were not consistent. Sometimes it covered and sometimes it did not.

Problem with uploading a file in Clustered Environment

Hi,
I have a problem with uploading a file in a clustered environment. I have an iview component which facilitates an upload action of an xml config file. The problem is that the upload of the modified XML file is reflected only in the central instance of the cluster and not in the dialog instances. The dialog instances hold the old config file.
Is there any solution to upload the file to all the nodes in the cluster.
Thanks
Kiran

Hi,
This is a known problem with clustered environment. Remember that your portal component runs on just on dialog instance and it doesn't automatically have access to the other nodes. However, there are some ways to get around this
1. Use KM to store files. KM is a common repository for all application servers and therefore you needn't worry more
2. Use an external batch oriented product (suresync/robocopy) to synch folders on the different DIs. You basically use your existing portal component, but there is a batch job which makes sure the upload folder is identical on all DIs (however, there is a slight delay depending on how often you run the batch job)
3. Store the files on a shared disk directly from the portal component.
Cheers
Dagfinn

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
presets there for the QuickTime choice there.
What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
Thank you.
ATR

Hi! I´m having problems with showing video files in Qlab on my Macbook Air. A sound/video technician told me to "blow out" my Mac. Was told to use cmd+ r when restarting. Is this the right way?

Hi! I´m having problems with showing video files in Qlab on my Macbook Air. It started suddenly. Consulted a sound/video technician who told me to "blow out" my Mac. Was told to use cmd+r when restarting. Is this the right way to clean up my Mac? And is it likely that some kind of bug is causing problems for Qlab to show video files? I´ve already tried with a bunch of different video files and sometimes Qlab plays them and sometimes not. I need the Qlab playlist for a theatre show and only have a week until showtime so starting to really worry. Is there anyone out there who can help?

Your Mac runs maintenance in the background for you.
Command + R gives you access to restore, repair, or reformat the drive using OS X Recovery
No idea why that was suggested.
You may have a third party video player installed that's causing an incompatibility issue.
Check these folders:
/Library/Internet Plug-Ins/
/Library/Input Methods/
/Library/InputManagers/
/Library/ScriptingAdditions
~/Library/Internet Plug-Ins/
~/Library/Input Methods/
~/Library/InputManagers/
~/Library/ScriptingAdditions
The first four locations listed are in the root-level Library on your hard disk, not the user-level Library in your Home folder.The tilde (~) represents your Home folder.
To access the Home folder in OS X Lion or Mountain Lion, open the Finder, hold the Option key, and chooseGo > Library.

I can not do the update , what should I do to fix this error ? "There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

I can not do the update , what should I do to fix this error ?
"There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

Hi,
Please refer to the help document below:
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena

Problem with printing txt file

I have a problem with printing txt file. My code looks like :
String filename = something.txt";
DocFlavor flavor = DocFlavor.INPUT_STREAM.AUTOSENSE;
PrintService[] services = PrintServiceLookup.lookupPrintServices(
          flavor, null);
PrintRequestAttributeSet pras = new HashPrintRequestAttributeSet();
pras.add(PrintQuality.DRAFT);
pras.add(new Copies(1));
pras.add(MediaSizeName.ISO_A4);
pras.add(Sides.ONE_SIDED);
pras.add(Chromaticity.MONOCHROME);
PrintService service = ServiceUI.printDialog(null, 200, 200,
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if (service != null)
try
DocPrintJob job = service.createPrintJob();
FileInputStream fis = new FileInputStream(filename);
DocAttributeSet das = new HashDocAttributeSet();
Doc doc = new SimpleDoc(fis, flavor, das);
job.print(doc, pras);
Thread.sleep(10000);
catch(FileNotFoundException e)
catch(PrintException e1)
catch(InterruptedException e2)
It doesn't work :(
What is my purpose: I would like to print .txt file but I would like to get PrintDialog where I can choose PrintQuality, Chromaticity etc. I found also that I should use DocFlavor.INPUT_STREAM.TEXT_PLAIN_HOST but I don't know how.
I will be very gratefull for help :)

I tested it on 3 printers (different models of hp). 2 of them don't give me any error but when it started print priter stoped (just as it dosesn't have a paper), but 1 of them doesn't react (there were no errors), i thought tahat something was wrong with printers but when I change DocFlavor.INPUT_STREAM.AUTOSENSE to DocFlavor.GIF and filename to dog.gif it works so mybe there is another way to print txt file

For the last 2 days whenever I try to upload photos from my iPhoto page to facebook I get an error message: Bad Image There was a problem with the image file. I haven't knowingly changed any settings on iPhoto or facebook. Can anyone help, please ?

I need help with uploading photos from iPhoto to facebook. I could do it till 2 days ago. Now any new photo I try to upload gives me an error message:
Bad Image
There was a problem with the image file.
Please help.

Can you drag it to the Desktop?

Problems with reading XML files with ISO-8859-1 encoding

Hi!
I try to read a RSS file. The script below works with XML files with UTF-8 encoding but not ISO-8859-1. How to fix so it work with booth?
Here's the code:
import java.io.File;
import javax.xml.parsers.*;
import org.w3c.dom.*;
import java.net.*;
* @author gustav
public class RSSDocument {
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        Node child = e.getFirstChild();
        if (child instanceof CharacterData) {
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}And here's the error message:
org.xml.sax.SAXParseException: Teckenkonverteringsfel: "Malformed UTF-8 char -- is an XML encoding declaration missing?" (radnumret kan vara f�r l�gt).
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    at org.apache.crimson.parser.Parser2.maybeXmlDecl(Parser2.java:1183)
    at org.apache.crimson.parser.Parser2.parseInternal(Parser2.java:653)
    at org.apache.crimson.parser.Parser2.parse(Parser2.java:337)
    at org.apache.crimson.parser.XMLReaderImpl.parse(XMLReaderImpl.java:448)
    at org.apache.crimson.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:185)
    at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:124)
    at getrss.RSSDocument.<init>(RSSDocument.java:25)
    at getrss.Main.main(Main.java:25)

I read files from the web, but there is a XML tag
with the encoding attribute in the RSS file.If you are quite sure that you have an encoding attribute set to ISO-8859-1 then I expect that your RSS file has non-ISO-8859-1 character though I thought all bytes -128 to 127 were valid ISO-8859-1 characters!
Many years ago I had a problem with an XML file with invalid characters. I wrote a simple filter (using FilterInputStream) that made sure that all the byes it processed were ASCII. My problem turned out to be characters with value zero which the Microsoft XML parser failed to process. It put the parser in an infinite loop!
In the filter, as each byte is read you could write out the Hex value. That way you should be able to find the offending character(s).

Premiere Pro CS5: please help problem with importing a file error output "there was an error decompressing audio or video"

please help problem with importing a file error output "there was an error decompressing audio or video"

this is related to what adobe program/version?

Huge Problems with WD Mycloud... files disappearing...

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