Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

Similar Messages

Connection speeds dropped and noisy line

Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.

The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
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I'm having trouble restoring my ipod. The software starts to download but it stops saying that there is a connection problem when there isn't. What can I do?

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I have a database connection problem when i try to store the data's in a JTable.I think the problem is with in the database connection.I have used 3 vectors here.The database which i have used is
Access.Where the program is compiling well.But when i run it only the first column heading is printed and error message showing that
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Thanx,
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The problem is ResultSet.next() is not called.
Try this and modify the table creation as you need.
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int cols=rsmd.getColumnCount();
     while(rs.next()) {
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                    col.addElement(rsmd.getColumnName(i));
                    rdata.addElement(rs.getString(i));
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Hope this helps

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Why display hanging and software problem when upgraded to ios 8

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Broadband Speed and Connection Problem

Since the 03/03/11 I have has problems with the speed and stability of my broadband connection.
The IP profile of my connection has now become significantly smaller than my downstream, suggesting that my line had become unstable.
I have checked the internal wiring, the micro-filters and the router, and changing any combination of these does not re-stabilise the line nor offers any speed improvements.
The downstream listed below has gone down over the last couple of days, once again suggesting a line fault somewhere.
I have contacted BT support about this issue via email.
If anyone else has any ideas of what I could try to help sort this out, I would be very thankful
Hopefully I have provided enough information below to allow any sort of diagnosis to be made, but I'm placing my bets on a line fault caused by the bad weather lately.
Speed test (via speedtest.net) gives the following values: (Download: 14.2 kB/s) (Upload: 35.8 kB/s) (Ping: 492ms)
Problem persists on WiFi and ethernet.
Connection Information
Line state
Connected
Connection time
0 days, 02:44:00 (**due to dropping the connection)
Downstream
1,024 Kbps
Upstream
352 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.2 dB / 8.0 dB
Line attenuation (Down/Up)
53.0 dB / 29.0 dB
Output power (Down/Up)
1.8 dBm / 0.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
7863 / 929
CRC Errors (Down/Up)
27806 / 1001
HEC Errors (Down/Up)
120687 / 1324 (**extremely high)
Error Seconds (Local/Remote)
4628 / 1088

Hi
results from the BTlineTest
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
No idea why it says "135 kbps" as im obviously getting nothing near that.
One example is "counter-strike" online multiplayer game, when i load it, my Latency is at a normal 40-50.. then it shoots up to 5-600, making it unplayable.
Maybe its the exchange i dunno, might just sort it-self out in the next couple days, but its been 3 days now so im a bit concerned.

Verizon DSL speed drop and constant re-connects

I was recently having constant (10 times?) dropped internet connection during the day. After the standard several hour discussions with Bangalore, I was sent a new modem. Now, I connect at 4.5 download speed instead of 5.2- 5.7. Further, this modem (Dlink) seems to automatically reconnect when I lose connectivity. Nice... but does not fix my problem. I got back on with Bangalore (yea, not happy with this) and they told me that 4.5 is what I am paying for. Well, this is a monopoly. I am fatigued from getting ticket numbers that the next day are automatically closed out. My internet service is pretty cheap compared to Comcast. But now, it no longer works correctly. I have a contract. I am just ranting a bit. Anyone else suffering like this? Lemme know.

It's a bummer the newer D-Link modems as of right now don't have a known way of getting the Transceiver/DSL Line statistics from them. Right now it's up to Verizon to get those statistics and present them to the customer or to use their best judgement on them. If you have an older modem sitting around that can display the Transceiver Statistics, it would be nice to see them.
While you're at it, certainly double check all of your filters. Make sure they are not installed backwards or are otherwise not installed on devices that are attached to the phone line. Alarm panels and Satellite Receivers need to be filtered too. PA systems as well.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Connection drops and other problems

I've given up with getting any sense from the Indian call centres so hoping for some enlightenment here!
I've had the unlimited total broadband package since April 2010 and have had trouble-free usage right up to about a month ago. Now the service is just awful and I'm getting the following problems:
Broadband connection drops sporadically. Some days it'll be fine and stable, but others it's flakey - for instance it's dropped 3 times today already. Sometimes I'll get an orange light on the BT hub, but at other times it's showing all blue, although the connection has gone. Sometimes resetting the hub fixes it for awhile and sometimes it doesn't and connection comes back all on its own. Today I've had to reset the hub twice already!
At times I'll have a connection, but only to certain types of traffic. For instance I find that I can quite often do peer-to-peer stuff such as instant message, but all web browsing times out.
Speeds bounce around all over the place. I'm in a rural area so speeds have never been stellar, but at times it'll suddenly start crawling and can take 10-15 seconds to load a simple page like google.co.uk
The biggest issue I have is that my local exchange has BT wholesale as the sole provider, so even if I move ISPs it'll still be the same service, but I'll just have a middle man to deal with. It's particularly frustrating as I work from home and my office is hundreds of miles away so I absolutely rely on a good broadband connection for my living!
Does anyone have any ideas on what these issues could be? Much thanks in advance.

The links:
Home Hub: http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 2.0+ and remember to type your password in!
Speedtest: Use this link http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 as it will also help you diagnose and give you a list of solutions afterwards, it does incorporate the http://www.speedtester.bt.com one though as well.
Regards Edd
Check your Line
BT Speedtester

Huge speed drop - again!

A couple of weeks ago I had a huge drop in my connection speed. I'm lucky enough to normally get somewhere between 11000-14000 Kbps (I live pretty near the exchange), then it suddenly dropped to around 2700 Kbos. I spent about three days in constant conversation with India, an engineer visit was booked, and the speed returned to normal the day before the engineer came, so I cancelled the appointment. Yesterday, same thing has happened again as before, Hub (v 1.0) has rebooted itself, speed is down below 3000 Kbps, and just can't face another hour on the phone being forced through all their necessary steps, when I know nothing has changed in my set up and the problem is definitely outside my house. Is anyone else experiencing this regularly? It;s the third time now in a couple of months after 3 years of really good service. What can I do? Help!!

I have had this on and off for the past 2 weeks, and I am getting sick of it...I want to find out how much longer I have left on my contract. I must have spoken to India about 15 times, having been reassured the problems have been fixed on the line itself and the IP profile has been manually changed at their end, and the service should be back to normal within 48 hours, for it to go back down to 8-900kbps downstream.
The fastest connection I've had in the last 2 weeks is about 4000kbps, for about half a day. This is after me telling them I've had twice this before and my IP profile keeps getting put back down to 250k.
It's like having a modem. But slower.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
221 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 221 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :896 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

Speed & Performance and other problems!!!!

Hi there,
I have had my Mac Mini for about 9 months now and within the last 2 weeks there has been a significant drop in speed and performance of it. Booting up seems to take forever compared to previously and very often when I am in the middle of doing something it freezes, i get the rainbow wheel, and have to wait for a little while for it to start responding again!! I think that this started shortly after I had another problem (wasnt booting at all!!) where I was advised by Apple Support to reset the PRAM.
What I have done so far:
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There are 2 other key problems that I have with the Mini that are more of an annoyance than anything else, but none the less would be good to get some advice:
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If you haven't already, you might read this performance FAQ, which may help: http://www.thexlab.com/faqs/performance.html

SM30-154 connection problem when on batterypower

Hello,
I have a sm30-154, intel pro 2200BG wireless card.
When I use my adapter, no problem connections 54/48M with my dlink 624+ router.
But as I switch to battery power, after about 5 minutes, speed drops to 24M and I lose connection, reset is required to get online again.
Anyone know how to prevent this from happening?
regards
Bert.

Hello
Check the wireless card properties in device manager. Under advanced tab there you can check the power management settings of the wireless card. I am not sure if this will solve your problem but et it to highest level.

Huge speed drop on Infinity2 :(

Hi all, Ive been signed up with BT for nearly a year now and have been very impressed so far (after coming from VM) - Im on the Infinty2 plan with Broadband/Phone only and speeds ever since installation have been very fast and consistent, infact no problems whatsoever since day 1...
Until about a week and a half ago when I noticed content heavy pages and sites started to take a while to load, so I ran a speed test and the first one reported about a 50% drop in speeds. Slightly worrying but still reasonably fast. Over the following days using the net started to become a real pain to use, pages were taking a longer and longer time to load (or timing out) and watching videos become increasingly difficult, gaming suffered the most (the reason for buying the service) and with each speedtest I ran the speeds were getting lower and lower. At the moment my connecton is currently runnning at about 2-3mb down and seems to be capped at 1mb up?
After a call to BT and a visit from the engineer the next day, he said the line appeared to be ok and was reporting a speed of 76/20. Ive since changed the router back and forth between the HH3 and my own Netgear one and the NG produces a slightly faster speed but still only a fraction of what I'm paying for :/
Any help would be much appreciated, or pointers in the direction of further trouble shooting.
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Time for another update - sadly still no change. After searching a lot of tech forums I found a few settings and checks to carry out (mostly command line stuff) At the weekend, after resetting/clearing the DNS cahce there was a slight increase for a few hours - jumping to about 8 up and 5/6 down :/
But after the weekend the speed dropped back down again to the usual '2 down and 1 up', The connection at the moment appears to be so slow that even the BTW speedtest can't carry out the further diagnostics part of the test!
The only test I haven't tried recently is a direct connection to the modem from my pc (as this will involve moving furniture and general faffing, so this is a job for the weekend!) as I'm using a different router at the moment, NetGear WNDR3400
After searching on the web, Ive found and tried the following things:
-global autotuning setting in win7 - disabled or auto
-disable IPv6 on network card
-change speed/duplex setting on network card from auto to 1Gbit/Full duplex
-update driver for network card (was slightly out of date)
-reset tcp/ip and winsock settings in win7
-flush/release/rest DNS settings
None of these settings made little (if any) difference apart from clearing the DNS which led to the temp increase in speed at the weekend.
Ive sent an email to the mod team after the last update so maybe I'll get some sort of resolution some time soon...

Huge speed drop and connection problem when answer...

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