Human Task Notification service issues on 10.1.3.3

Question

Hi all,
I am running SOA Suite 10.1.3.3 and basic workflow, routing, notifications are working fine using Jazn realm. I have the following doubts with respect to notification process:
1. The workflow notification sent contains a notification text with links to Accept, Reject, Worklist app and the payload of the notification process as an attachment. Is this the intended functionality to have the payload as an attachment or is there a way to include the payload in the email body itself?
2. I was able to respond back to notification through the link in the email for Approve or Reject. This sent an email to the email account as set in the ns_email.xml configuration and same account name is set as actionableEmailAccountName in the wf_config.xml file. But the workflow process is not picking up this email. Is there any other setting required for workflow to pickup this mail and process the notification to approve/reject.
3. The links in the email are shown as below:
Comments [[ ]]">REJECT     Comments [[ ]]">APPROVE     Worklist Application
Any idea why we are getting the text "Comments [[ ]]">" and how can we modify it?
--Shiv

Answer 1

Thanks for the pointers Mahesh.
My BPEL PM and POP3 servers are on different servers. So I guess symantec can't be an issue, though I have mcafee.
Looking into domain log, I found an exception regarding the receiving account's registration. The log is as follows:
Initializing BPEL domain from descriptor file
"/home/orabpel/SOA/bpel/domains/default/config/domain.xml"
<2007-09-13 16:16:56,661> <INFO> <default.collaxa.cube.engine> <gsDomainSchemaManager::validateCompatibility> Detected database version '2.0.51'
<2007-09-13 16:16:56,661> <INFO> <default.collaxa.cube.engine> <AdaptorManager::load> Loaded adaptors for platform 'ias_10g', datasource 'oracle'
<2007-09-13 16:16:57,051> <INFO> <default.collaxa.cube.engine> <AdapterStats::init:Done initializing Adapter statistics holder for engine > default
<2007-09-13 16:16:57,145> <INFO> <default.collaxa.cube.engine> <FaultPolicyManager::loadFaultPolicies> Added fault policy file /home/orabpel/SOA/bpel/domains/default/config/fault-policies/DefaultPolicy.xml
<2007-09-13 16:16:57,159> <INFO> <default.collaxa.cube.engine> <FaultBindingsManager::loadFaultPolicyBindings> Fault binding file loaded:/home/orabpel/SOA/bpel/domains/default/config/fault-bindings.xml
<2007-09-13 16:16:57,159> <INFO> <default.collaxa.cube.engine> <CubeEngine::init>
OraBPEL "default" BPEL domain loaded.
<2007-09-13 16:17:21,336> <INFO> <default.collaxa.cube.services> <QuartzPublisherInit::init> Notification Retry publisher scheduled at every 15 minute(s)
<2007-09-13 16:20:31,124> <ERROR> <default.collaxa.cube.services> <PCRuntimeException::<init>> Cannot connect to iAS Wireless notification webservice.
<2007-09-13 16:20:31,125> <ERROR> <default.collaxa.cube.services> <PCRuntimeException::<init>> Cannot connect to iAS wireless notification webservice running at http://messenger.oracle.com/xms/webservices
<2007-09-13 16:20:31,125> <ERROR> <default.collaxa.cube.services> <IASWDriver::loadSupportedChannels> Cannot connect to iAS Wireless notification webservice.
<2007-09-13 16:20:31,126> <ERROR> <default.collaxa.cube.services> <IASWDriver::loadSupportedChannels> Cannot connect to iAS wireless notification webservice running at http://messenger.oracle.com/xms/webservices
<2007-09-13 16:20:36,643> <ERROR> <default.collaxa.cube.services> <PCRuntimeException::<init>> E-mail folder does not exist.
<2007-09-13 16:20:36,643> <ERROR> <default.collaxa.cube.services> <PCRuntimeException::<init>> E-mail folder InBox does not exist.
<2007-09-13 16:20:36,653> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Error in registering email receiver.
<2007-09-13 16:20:36,653> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Error while registering email receiver for the email account TaskServiceReceiving. Because of this error actionable email messages for tasks will not be received
<2007-09-13 16:20:36,653> <ERROR> <default.collaxa.cube.services> <PCException::<init>> The error could be because of configuration of the email account. Check the configurations for the account. Also check the error stack for the cause of the exception. Contact oracle support if error is not fixable.
<2007-09-13 16:20:36,654> <ERROR> <default.collaxa.cube.services> <TaskManager::registerEmailReceiver> Error in registering email receiver.
<2007-09-13 16:20:36,655> <ERROR> <default.collaxa.cube.services> <TaskManager::registerEmailReceiver> Error while registering email receiver for the email account TaskServiceReceiving. Because of this error actionable email messages for tasks will not be received
<2007-09-13 16:20:36,655> <ERROR> <default.collaxa.cube.services> <TaskManager::registerEmailReceiver> The error could be because of configuration of the email account. Check the configurations for the account. Also check the error stack for the cause of the exception. Contact oracle support if error is not fixable.
<2007-09-13 16:20:57,423> <INFO> <default.collaxa.cube.engine> <CubeEngine::loadAllProcesses>
Loading processes for BPEL domain "default" ...
I'm not sure if the folder name is case sensitive or not. Still I tried with different options like INBOX, inbox, Inbox but all are giving the same exception.
Any ideas?
--Shiv