Hunt Group Fallback

We are running CUCM v9 and are trying to set up the following configuration:
A heldesk hunt group which every phone in the company can log in and out of as they need
When a call comes into the helpdesk hunt group and is not answered for 20 seconds the call gets diverted to ALL phones in the company as a fallback from helpdeskThis call to ALL other phones cannot be a shared DN
Any ideas on how I can implement this? I've been racking my brain for hours. I first though of two separate hunt groups but realised that you can't log in and out of individual hunt groups, its either all or nothing. Then I was thinking group pickup??
Thanks

Create hunt pilot, point to new hunt group, in the hunt group point to 2 new line groups, where line group one points to all phones in longest idle or top down fashion, and the second is defined as broadcast.
On the hunt pilot setup call forwarding to the desired destination and setup the hunt timer as desired.
Chris

Similar Messages

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    SRST ver 3.4.
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    Thanks, J.

    SRST does not have the hunt group feature, but Callmanager express has it.
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    When Cisco Unified SRST functionality is provided by Cisco Unified CME, provisioning of phones is automatic and most Cisco Unified CME features are available to the phones during periods of fallback, including hunt-groups, call park and access to Cisco Unity voice messaging services using SCCP protocol.
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    http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a7fe8.html
    Regards,
    Anup

  • Hunt Group and Voice Mail - How?

    Hello,
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    I did understand you do not want the attendant console, which is why I said similar but using AC.
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    But I might be misunderstanding what you are trying to achieve. If so, I am sorry for misunderstanding ;-)
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    Leo

  • Voice mail as last stop for hunt group

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    •Enter , (comma) to insert a one-second pause.
    •Enter # and * to correspond to the # and * keys on the phone.
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  • CUCM 8.6 - Call Forward All Doesn't Work With DN In Hunt Group

    Hello,
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    That's correct, what you're seeing is WAD, this topic has been discussed plenty of times before, the only option you have is SNR

  • CCME Call Forward from one Hunt Group to another Hunt Group Failure

    Hi I have a couple of hungroups in Cisco Call Manager Express. I am trying to configure a Call Forward no answer from one hunt group to another. Does anybody know if this is possible? If so, is there a config available? Here is my config, but it is not working.
    Thanks,
    Derek
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    list 2201,2251,2252
    timeout 30
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    Hi Derek,
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    41762419: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} Matched 666333315555551111 to TimeoutMatcher: patterns like 66633331> will use RONA of 120
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    2106715: Dec  3 20:24:29.095: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
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    Via: SIP/2.0/UDP 10.100.1.5:5060;branch=z9hG4bK2C171513C0
    From: "--CVP" <sip:[email protected]>;tag=20687DD0-DAF
    To: <sip:[email protected]>
    Date: Tue, 04 Dec 2012 01:23:29 GMT
    Call-ID:
    [email protected]
    CSeq: 101 CANCEL
    Max-Forwards: 70
    Timestamp: 1354584269
    Reason: Q.850;cause=19
    Content-Length: 0
    From CUCM SDI traces:
    12/03/2012 20:24:29.169 CCM|//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message from 10.100.3.30 on port 43568 index 566129 with 389 bytes:
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    Via: SIP/2.0/TCP 10.100.3.30:5060;branch=z9hG4bK51cac6f4-76fb29a5-78d5dd99-9a021233-1
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    From: "--CVP" <sip:[email protected]:5060>;tag=ds229f1b0f
    To: <sip:[email protected];transport=udp>
    CSeq: 1 CANCEL
    Content-Length: 0
    I am trying to determine which timer is limiting the hunt to 60 seconds.
    Can anyone suggest where I might begin looking?
    Thanks so much!!!

    I've run into a similar problem recently with a CVP 8.5(1) SIP deployment and have found in the CVP documentation that the RNA Timeout is a range configurable between 5 and 60 seconds.
    You can enter a larger value through OAMP on the Call Server-->SIP-->Advanced Configuration tab but when you Save and Deploy, it reverts back to the max of 60 seconds. The CVP help file indicates the 5-60 second range.
    Regards,
    Matt

  • # of Hunt groups associated with B-ACD and # Automated Attendants (AA) for UC560

    This reference (from public site) states (3) AA and (10) Hunt groups
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    https://supportforums.cisco.com/docs/DOC-9656/

    We are currently running 5 AA's on a 560 and have been doing so for a few months. 
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  • Setting up Hunt Group using an extension number instead of a pilot number

    Hi Guys,
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  • CallerID not correct when calling a Hunt Group #

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