Hunt group: First Available

Hi,
For a BACD, is there a way to change the Hunt Group Type to 'First Available' (Asterisk terminology)?
The call flow is as follows:
Call rings on receptions phone on a shared extension (301). If that is busy transfers to BACD (pilot 501).
Members of the BACD Hunt Group are 2 other extension (302 and 303). In this case displayed on a side car (attendent console).
This is so the receptionist can pick up other calls in the queue if she wants to.
However currently the Hunt Group type is set to Sequential, which means the call will cycle through the 302 and 303 before it plays the MOH.
Is there a way for the call to go to the next available extension 302, stay there and if not answered play the MOH, without hunting to the next extension 303?

Thanks for the response.
I'm unsure whether this will work though, I haven't tried it yet.
But can't 'hops' only be set in either 'Longest-idle' or 'peer' hunt type? Also isn't the minimum hops parameter 2?
Also what happens if a third call comes in? Would it go to extension 303?
I guess what I would like to do is if a 301 is busy it should go to the BACD queue.
Once in the queue if 302 is busy CFB, it should go to 303.
But if 302 does not answer CFNA it should just play the MOH and stay on that extension until it's answered.

Similar Messages

Hunt group in CUCDM is ringing first extension in list when set to broadcast?

I'm working with CUCDM 8.1.3+er1.
We have a Hunt Group setup that rings 4 extensions through broadcast. Each of these 4 users have each others line appearances on their phones too.
Hunt Group example:
0 - User1
1 - User2
2 - User3
3 - User4
Problem is, when the hunt group is called the call will show up under User1 (or whoever is first on the list) and not actually everyone's line. I can change the order and the hunt group call will then ring only their line instead of broadcasting it out to the 4 users at the same time.
Is this a bug or a limitation on the platform? Where we cannot have users with line appearances of other users in the same hunt group...

Hi
This configuration sounds odd - why do you need a broadcast hunt group when a call to any extension will ring all the phones anyway due to the shared lines?
Aaron

Hunt Group Rings Fast Busy After First Member

I created a Hunt Group per Cisco documentation that included Line Group, Hunt List and Hunt Pilot. The Line Group is setup with RNA Reversion Timeout at 5, Distribution Algorithm - Top Down, Hunt Options all set to - Try next member, but do not go to next group. I have 4 extensions in the Line Group Members list.
The issue I am having is that if I call the pilot number, the first extension in the Line Group Members list rings three times then goes to fast busy and never gets to the second line in the Line Group Members list.
Currently running UCS 8.6.2.20000-2
Any input or thoughts is welcomed.

Hi Wes.
This is the normal behaviour of a line group.
A workaround you can use is create another Line Group with the same extensions and the same selection order, another Hunt List and a new pilot.
Than you can use CFW no answer from one pilot to the other so that you can reiterate the hunting between line groups
HTH
Regards
Carlo
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"The more you help the more you learn"

Hunt Group and Voice Mail - How?

Hello,
We are setting up a Hunt Group (Line Group, Hunt List, Hunt Pilot) for call distribution. We don?t want to use the Attendant console for this, we just want the calls distributed. We need to send some calls and broadcast them to different phones. We have it working but we have a need that if no one answers to send the call to voicemail.
The way we have it configured right now?
Line Group:
Broadcast Distribution
2 Lines ? Client Phone Lines
Hunt List:
Line Group Above
Hunt Pilot:
Number & Information Configured
Hunt List Above
What we planned on doing was to take and add a second line group with a single number that is forwarded to voicemail. Then in the hunt list, if no one answers the fist group, go to the second. The problem is, CTI Ports and CTI Route Points don?t seem to be able to be added to the Line Group.
Someone suggested that I add a ?fake? phone and forward the line to voicemail. I tried that and when I call that number it goes to voicemail but when I add it to the Line Group it rings fast busy when it rolls to it.
Any ideas?

I did understand you do not want the attendant console, which is why I said similar but using AC.
The key thing in my earlier reply is that the last member of my hunt group is another CTI routepoint with another DN which is the actual directory number I use in Unity as an alternate extension, but it might be that this does not work for you.
For your case it might be something like:
On the xisting CTI routepoint configure the forward no answer to VM (this works today, correct?)
Then add another CTI route point to your hunt list and configure that CTI route point with forward all to VM.
Then setup Unity with the DN for the first CTI route point and add the DN of the second CTI route point as an alternate extension.
That way I believe it will go to VM directly when no huntgroup members are available, and go to VM if no answer.
Again, this works for me, with the only difference my line group contains AC users and is not broadcast, but the principle would be the same I guess.
But I might be misunderstanding what you are trying to achieve. If so, I am sorry for misunderstanding ;-)
Thanks,
Leo

Voice mail as last stop for hunt group

Hello:
We have no ACD ability, so I have a hunt group set up with 3 extensions (one each as second line on each of 3 phones). If no one is available on any of the hunt extensions, I want it to go to a shared voice mail box.
Can anyone help me know if this is do-able and how (nothing I've tried has worked!). Using CM 6.1/Unity 5.0
Thank you,
Linda

Hi Linda,
This is most possible :) I'm going to add a touch to the great info from Tere (+5 points for this Tere)
In this example we are going to do what you are trying to do as well as Light the MWI Lamp on the phones within the Line Group when a Message is left for the group.
Lets say the Hunt Pilot number is 5000 and one of the second line DN's on the Line Group member phones is 2355. Set the Hunt Pilot to Forward (CFNA) to the Unity Pilot #.
If you don't use a Routing Rule as nicely suggested by Tere you can Create a mailbox for 2355 with 5000 as an Alternate Extension. When the call routes through to Unity via the Hunt Pilot No Answer Unity should see the CLID of 5000 which will then be connected to the Mailbox on 2355. This will take care of one of the Line Group Member phones but we want to light the Lamp on the second and third phone as well :)
Try setting the the DN's of the other two Line Group members as Alternate MWI's (in Unity) as well;
Setting Up Alternate MWIs for Extensions on the Same Phone System
Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.
To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.
To Set Up Alternate MWIs for Extensions on the Same Phone System
Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.
Step 2 Confirm that the Use MWI for Message Notification check box is checked.
Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.
Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:
â¢Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.
â¢Enter , (comma) to insert a one-second pause.
â¢Enter # and * to correspond to the # and * keys on the phone.
Step 5 Click the Save icon.
Step 6 Repeat Step 3 through Step 5 as necessary.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/integration/guide/c50acu4x.html#wp1808513
Then tweak the Message Lamp Setting in CCM for the second Line appearances;
For the second Line Setting on (each phone)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for these Second lines on each phone.
Hope this helps!
Rob

CCME Call Forward from one Hunt Group to another Hunt Group Failure

Hi I have a couple of hungroups in Cisco Call Manager Express. I am trying to configure a Call Forward no answer from one hunt group to another. Does anybody know if this is possible? If so, is there a config available? Here is my config, but it is not working.
Thanks,
Derek
voice hunt-group 20 parallel
final 2290
list 2201,2251,2252
timeout 30
pilot 2209

Hi Derek,
This is supported with the restriction shown below;
final number
Router(config-voice-hunt-group)# final 8888
Defines the last extension in a voice hunt group.
If a final number in one hunt group is configured as a pilot number of another hunt group, the pilot number of the first hunt group cannot be configured as a final number in any other hunt group.
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#72373
Cheers!
Rob

Ephone logged out of hunt group

In CME I have a hunt group setup so that when someone calls in to the main line it rings ephone 10 if no answer it rings ephone 11. If no one answers these phones it will ring an on a cell-phone that the on call shift has. However, somehow the first phone (ephone 10) got logged out of the hung group and I can not get it to ring anymore. Is there a simple way to log the phone back into the hunt group that I am not seeing? Below is the out put of the show ephone command for that phone. Along with the hunt group configuration.
show ephone 001D.450B.A869
ephone-10 Mac:001D.450B.A869 TCP socket:[5] activeLine:0 REGISTERED in SCCP ver 6 and Server in ver 6
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:7
IP:10.60.8.28 49415 7961 keepalive 13656 max_line 6 DnD HuntGroupLogout
button 1: dn 15 number 206 CH1 IDLE CH2 IDLE huntGroupLogout
button 2: dn 22 number 213 CH1 IDLE CH2 IDLE shared
Username: jharvey Password: 12345
Here is the out put of the show ephone-hunt command
show ephone-hunt
Group 2
type: longest-idle
pilot number: 502, peer-tag 20061
list of numbers:
206, aux-number A502A0100, # peers 1, logout 1, down 1
on-hook time stamp 1389019098, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20060 15 0 logout down]
209, aux-number A502A0101, # peers 1, logout 0, down 0
on-hook time stamp 1441176762, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20062 18 0 login up ]
only one agent available!
final number: 97433765
preference: 0
preference (sec): 7
timeout: 15, 15
hops: 1
E.164 register: yes
auto logout: no
stat collect: yes

Hi,
I guess you've configured the hunt group to work with overlays on the ephones?
Therefore you should probably have 1 or 2 ephone-dn's with the same number (for each of the hunt group members)?
So ephone 10 should be configured something like this:
ephone 10
mac 001D.450B.A869
1:10(whatever the ephone-dn is) 2o12,13,14 (the hunt list members)
i.e. 1:10 2o12,13,14,15
If any of the overlays or hunt group dn's are missing that might explain why it's not working
Hope this helps...
Please rate useful posts..

CUCM 8.6 - Call Forward All Doesn't Work With DN In Hunt Group

Hello,
I'm trying to make a hunt group that's sole purpose is to dial out to our Help Desk member's cell phone (on-call after hours). The idea is that we want the hunt group to broadcast the call to the on-call engineers. Whoever picks up first takes the call.
At least that's the idea now. They may want to change that to - ring primary on-call cell phone, if no answer ring secondary on-call engineer.
The target cell phones will change every week and I wanted to give the supervisor a means of changing the numbers through the ccmuser page.
I created two DNs and placed them in a hunt group, each with call forward all to a cell phone number.
It seems that the hunt group ignores the call forward all setting and that is by design (https://supportforums.cisco.com/document/9126/cisco-callmanager-call-forward-all-cfa-does-not-work-if-line-hunt-group).
Does anyone else have any suggestions on how to accomplish this?

That's correct, what you're seeing is WAD, this topic has been discussed plenty of times before, the only option you have is SNR

Finesse and broadcast hunt groups

Hi,
We have Cisco CCE with Finesse agent desktop. One of our ICM routing scripts is configured to send the call to a telephony hunt group label if no agents are available in Ready state.
The hunt group is a bradcast hunt group and all agent phones receive alert when a call to the hunt group label is placed. However when the call is ringing in Finesse, the caller ID actually lists all members of the hunt group. I can easily see that in the "Participants" XML tags on the Finesse server where multiple participants are listed.
Another problem is that when I answer the call from one Finesse agent desktop, all the other Finesse desktops show the same call as active on their screens with the option to End the call.
I know it is not a standard setup but we have a requirement to fall-back to telephony hunt groups if all agents are busy but an emergency call comes through.
Any suggestions how to fix this behavior?
Thanks!

I just checked this behaviour in My lab and it just works fine, you might be hitting some bug.
also what instead of broadcast, you use some other hunting mechanism. like longest idle or circular?
regards
Chintan

CCM 4.2 and Hunt Group pickup

Hello,
do someone know if the hunt group pickup feature is now enabled on the CCM 4.2?
Thanks in advance
Daniele

No. Call pickup is still not possible for hunted calls on 4.2. However, there is a new feature that may ease the pain of this. The "hlog" softkey offers the ability for afk users to "log out" of a hunt group while they are away. That way the call does not hunt to them in the first place. You can review this feature and other interesting things in the release notes: http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html

CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.

Hello all,
The "fixed-in" versions for this bug are listed below;
Fixed in: (5)
9.0(0.98000.74),9.0(0.98000.21),8.6(4.98000.21)
8.6(2.21023.1),1.9(9.98000.16)
But the bug is related to firmware and the "fixed-in" versions look like CUCM versions;
Symptom:
As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.
From 'Calling Party Name' for 'hunt pilot DN'
i.e. From John Doe for XXXX
The previous format was
From 'Calling Party Name' ('Calling Party Number')
i.e. From John Doe (XXX-XXX-XXXX)
Need a configurable parameter to change the format to the previous format if the customer desires.
Conditions:
Occurs on phone loads 9.0(x) and above.
Workaround:
Downgrade to 8.4.x
Can anyone clarify the "fixed-in" versions for this bug and where the versions are available for download.
Cheers!
Rob
"Always movin' ahead and never lookin' back" - Springsteen

Hi Rob, The original documentation highlighted this as a phone issue. You have a good eye to catch this. The ultimate resolution was committed on the server side. I updated the bug Release-note to include more information about the fix. You will see that in Bug Toolking and Bug Search Tool in 24-48 hours. Looks like it was necessary to change the information CUCM was sending out in order for the phones to leverage that information. Here is what I added to the bug: New Service Parameter : "Display Hunt Pilot Name or DN for Hunt Group Calls When Alerting" Default Value : True ? Default behavior will be new behavior from 8.x . For customers who want the previous behavior of 7.x will have to set this parameter to false after upgrade. Call Processing Fix from SCCP and SIP Side : - For Hunt Pilot calls, CUCM will not send Hunt Pilot URI to in outgoing INVITE when this service parameter is false but internally CUCM still treats this call as Hunt pilot call so that we do not break other features. - For Hunt Pilot calls, CUCM will send the HP URI to phone when this SP is true. For the versions above: 9.0(0.98000.74) - this is an internal nightly build (.98xxx.). this *may* get it included in 9.0(1) 9.0(0.98000.21) - this is an internal nightly build (.98xxx.). this *may* get it included in 9.0(1) 8.6(4.98000.21) - this is an internal nightly build (.98xxx.). this *may* get it included in 8.6(5) 8.6(2.21023.1) - this gets it fixed in 8.6(2) engineering special branch commonly referred to as es23. TAC can provide this to you. This *may* get it included in the next 8.6.2su that gets posted to Cisco.com. 1.9(9.98000.16) - this appears to be a typo. Regards, Wes

Introducing broadcast hunt-group service for CME

Hello,
Due to popular demand I wrote this script for the purpose of ringing simultaneously more than one ephone without using shared lines. Like the broadcast hunt-group available for SIP phones, or in CCM.
http://pbevila.fastmail.fm/public/bcast.tcl
I haven't tested it completely, currently it works only when all the destinations are SCCP phones, although the objective is to allow mix and match of SCCP phones, SIP phones, pots DPs, etc.
Please try it and send any feedback here.

HI Paolo
I'm attempting to take advantage of your broadcast script you have produced. I'm having a few problems not getting the calls to broadcast. At the moment I'm just playing around with it on a standalone CME with 4 stand 7941 phones. I have used the following config and also shown the output:
application
service bcast flash:bcast.tcl
Jan 4 10:45:47.139: //-1//HIFS:/hifs_ifs_cb: hifs ifs file read succeeded. size=5571, url=flash:bcast.tcl
Jan 4 10:45:47.139: //-1//HIFS:/hifs_free_idata: hifs_free_idata: 0x457E9518
Jan 4 10:45:47.139: //-1//HIFS:/hifs_hold_idata: hifs_hold_idata: 0x457E9518
param destinations 201,202
Warning: parameter destinations has not been registered under bcast namespace
I have then used:
dial-peer voice 100 pots
description broadcast hunt-group
service bcast
incoming called-number 555
failing call flow:
7941(1) - > 555 -> CME-> Broadcast (phone2,Phone3)
When I try to dial 555 from one of the phones it just comes up with number unknown and fails to broadcast. I am also running with cme 3.3 but can upgrade if needed. Also I have no analogue lines just pure VOIP at the moment. I think its some thing to do with the dial-peer?

UCCX or CUCM Hunt Groups

Does anyone have a checklist for supervisors or administrators to help them decide if a CUCM Hunt Group or UCCX is needed to service departmental call distribution?
-Users can login/logout of line groups with the HLog softkey.
-Calls can be sent off to a larger line group or hunt list (or voicemail) if Ring no answer or busy timers are exceeded.
?What about any reporting? Is there anyway to report Huntpilot or Line group member statistics, I have not found.
-In UCCX you can queue up calls and play MOH in queue, not available with Hunt Pilots.
Is anyone aware of any new advancements or outside the box ways to supplement ACD features (no, not the BACD.TCL script) for CUCM without UCCX?
thanks,
K

Good luck with that. This is a Cisco forum so the recommendation is always going to be for UCCX or UCCE over hunt groups. Money makes the world go around. ;-)
That said, in UCCE/CVP deployments I have configured some very small teams as a hunt group with the hunt pilot accessible from an option in the menu. Mainly for non-agent areas (distribution centers, repair department etc) where they like all the phones in the hunt group to ring.
Regards,
Geoff

SRST and Hunt Groups

SRST ver 3.4.
Is their a way to provide a sequential hunt group that will also provide forward on busy and foward no answer (based on a timeout value) to the next avialable extension in the group (a group being five or more members)? I have used the alias command in the past, but seems to be limited on what can be configured.
Thanks, J.

SRST does not have the hunt group feature, but Callmanager express has it.
In the new release of Callmanager express, CME 4.0, there is a feature called SRST fallback support using CME. You can use hunt groups in the SRST mode of CME.
Excerpts from CME admin guide.
When Cisco Unified SRST functionality is provided by Cisco Unified CME, provisioning of phones is automatic and most Cisco Unified CME features are available to the phones during periods of fallback, including hunt-groups, call park and access to Cisco Unity voice messaging services using SCCP protocol.
Check this link for more details
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a7fe8.html
Regards,
Anup

Hunt Groups to login

Can you create a hunt group for multiple users to login in CM5.x so as to use it like a helpdesk environment and you can track whether the user has logged in or out of the queue. Any help would be great

Hi Satu,
Just to add a note to the great tips from Pam and James (+5 points each folks :)
Don't feel stupid my friend, there are so many acronyms in this business it will make your head spin :)
ACD = Automatic Call Distribution (calls are distributed between active/logged-in Agents)
This term relates to Call centre applications like UCCX.
As to Hunt Group Login/Logout, sadly this feature is only available CCM 4.2 and CUCM 6.x/7.x with the Login/Logout of Hunt Groups feature (as James nicely noted). This is not available in CCM 4.1.3 or 5.x. Have a look;
Log Out of Hunt Groups
The Log Out of Hunt Groups feature allows phone users to log their phones out from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated. Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone. The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).
The Log Out of Hunt Groups feature also comprises the following components:
The HLog softkey allows a phone user to log a phone out of all line groups to which the phone directory numbers belong. Configure the HLog softkey in the Softkey Layout Configuration window. When the user presses the HLog softkey, the phone screen displays "Logged out of Hunt Group." When the user presses the HLog softkey again to log back in and receive hunt group calls, the "Logged out of Hunt Group" notification on the phone screen clears.
The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service must be configured to enable this feature.
Hunt Group Logoff Notification Service Parameter
The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service provides the option to turn audible ring tones on or off when calls that come in to a line group arrive at the phone and the current status of the phone is logoff. The default value specifies None, which causes the phone not to ring.
The Log Out of Hunt Groups feature, which is device-based, operates differently for non-shared lines and for shared lines.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmsys/a03rp.html#wp1091630
In the CCM 4.1.x and 5.x trains there is really not an equivilant feature. The best you can do is probably using AC Hunt :(
Hope this helps a little!
Rob

Hunt group: First Available

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