Hunt Group Rings Fast Busy After First Member

I created a Hunt Group per Cisco documentation that included Line Group, Hunt List and Hunt Pilot. The Line Group is setup with RNA Reversion Timeout at 5, Distribution Algorithm - Top Down, Hunt Options all set to - Try next member, but do not go to next group. I have 4 extensions in the Line Group Members list.
The issue I am having is that if I call the pilot number, the first extension in the Line Group Members list rings three times then goes to fast busy and never gets to the second line in the Line Group Members list.
Currently running UCS 8.6.2.20000-2
Any input or thoughts is welcomed.

Hi Wes.
This is the normal behaviour of a line group.
A workaround you can use is create another Line Group with the same extensions and the same selection order, another Hunt List and a new pilot.
Than you can use CFW no answer from one pilot to the other so that you can reiterate the hunting between line groups
HTH
Regards
Carlo
Please rate all helpful posts
"The more you help the more you learn"

Similar Messages

7961GE Hunt Group ringing name

Our shop has been exclusively 7961Gs for 7 years now. We recently purchased some 7961GEs and are noticing that when a phone is part of a Hunt Group, the Hunt Group no longer displays on the inbound call. On the 7961Gs it would say the From: <Caller> For: <Hunt Group> .
Our Help Desk personnel love the 1Gbit speed, but hate not knowing if the incoming call is for them or the Help Desk.
Any help is much appreciated!!
Thank you,
--Whammer

Hi Whammer,
I'm guessing the new 7961GE's are running a pre - 9.0 firmware;
It sounds like this bug
CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.
Description
Symptom:
As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.
From 'Calling Party Name' for 'hunt pilot DN'
i.e. From John Doe for XXXX
The previous format was
From 'Calling Party Name' ('Calling Party Number')
i.e. From John Doe (XXX-XXX-XXXX)
Need a configurable parameter to change the format to the previous format if the customer desires.
Conditions:
Occurs on phone loads 9.0(x) and above.
Workaround:
Downgrade to 8.4.x
Details
1st Found-in:                          (1)
8.6(2)
More
Less
Status:
Fixed
Last Modified:
Mar 11,2012
Known Affected Versions:
More
Less
Fixed-in:                          (3)
9.0(0.98000.74), 9.0(0.98000.21), 8.6(2.21023.1)
More
Less
Product:
Cisco Unified Communications Manager (CallManager)
Platform:
Dependent
Severity:
2 - severe
Customer Reported:                          (26)
Cheers!
Rob

Hunt Group phones ring but caller gets silence

Hi,
Have a problem where a call ends up hitting a Hunt group pilot number and the phones in the hunt group ring as expected but the caller only gets silence until the call is answered ? If I call the pilot number direct it works fine.. Weird.
CCM 4.1.3
Matt.

Have a problem where a call ends up hitting a Hunt group pilot number and the phones in the hunt group ring as expected but the caller only gets silence until the call is answered ?
If I call the pilot number direct it works fine.. Weird...
You mean the call first hit other number like another DN then CF to the PP (Pilot Point) it doesnt work? Calling from PSTN or internally?
Please clarify
Thanks

Hunt Group and Voice Mail - How?

Hello,
We are setting up a Hunt Group (Line Group, Hunt List, Hunt Pilot) for call distribution. We don?t want to use the Attendant console for this, we just want the calls distributed. We need to send some calls and broadcast them to different phones. We have it working but we have a need that if no one answers to send the call to voicemail.
The way we have it configured right now?
Line Group:
Broadcast Distribution
2 Lines ? Client Phone Lines
Hunt List:
Line Group Above
Hunt Pilot:
Number & Information Configured
Hunt List Above
What we planned on doing was to take and add a second line group with a single number that is forwarded to voicemail. Then in the hunt list, if no one answers the fist group, go to the second. The problem is, CTI Ports and CTI Route Points don?t seem to be able to be added to the Line Group.
Someone suggested that I add a ?fake? phone and forward the line to voicemail. I tried that and when I call that number it goes to voicemail but when I add it to the Line Group it rings fast busy when it rolls to it.
Any ideas?

I did understand you do not want the attendant console, which is why I said similar but using AC.
The key thing in my earlier reply is that the last member of my hunt group is another CTI routepoint with another DN which is the actual directory number I use in Unity as an alternate extension, but it might be that this does not work for you.
For your case it might be something like:
On the xisting CTI routepoint configure the forward no answer to VM (this works today, correct?)
Then add another CTI route point to your hunt list and configure that CTI route point with forward all to VM.
Then setup Unity with the DN for the first CTI route point and add the DN of the second CTI route point as an alternate extension.
That way I believe it will go to VM directly when no huntgroup members are available, and go to VM if no answer.
Again, this works for me, with the only difference my line group contains AC users and is not broadcast, but the principle would be the same I guess.
But I might be misunderstanding what you are trying to achieve. If so, I am sorry for misunderstanding ;-)
Thanks,
Leo

Broadcast hunt group issue

I have a broadcast huntgroup built that has 4 phones assigned to it. It has been working for a while now, but today all of the sudden only the first phone in the hunt group rings. I have verified that the line group is still set as a broadcast group and that all 4 phones are in the group too.

You minght want to reset the Hunt List and see if that help.
Dat Pham

Hunt Group Queues

We are evaluating moving from an Avaya 8710 based enterprise PBX to a Cisco PBX. A sticking point we have come accross is how to do basic phone features supported by the Avaya system. A major one is the ability to queue calls in a hunt group. We have sites that have up to 3 or 4 hunt groups and if a call comes in and all members in the hunt group are not available then the call goes to Music on hold until the call can be picked up by the next available in the hunt group.
Is this really a limitation in Call Manager 5.x, 6.x or CME 4.3?

To answer your question about IPCC express, I know it used to be free with CallManager 4.x, not sure with 5.x and came with 5 licenses. But with IPCCx, you can do just about anything you want when it comes to queing, onhold, music, transfers, etc.
But from looking at the doc I sent you:
Understanding Call Queuing
You can configure a pilot point to support call queuing, so when a call comes to pilot point and all hunt groups members are busy, Cisco CallManager Attendant Console sends calls to a queue. While in the queue, the callers receive music on hold if you have chosen an audio source from the Network Hold Audio Source and the User Hold MOH Audio Source drop-down list boxes in the Device Pool window or the Pilot Point Configuration window. The attendants cannot view the queued calls. When a hunt group member becomes available, Cisco CallManager Attendant Console redirects the call to that hunt group member.
You enable queuing for a pilot point by checking the Queuing Enabled check box on the Pilot Point Configuration window. You must also enter a value in the Queue Size field and the Hold Time (in Seconds) field. The queue size specifies the number of calls that are allowed in the queue. If the queue is full, Cisco CallManager Attendant Console routes calls to the "always route" hunt group member that is specified on the Hunt Group Configuration window. If you do not specify an always route member, Cisco CallManager Attendant Console drops the call when the queue size limit is reached. The hold time specifies the maximum time (in seconds) that Cisco CallManager Attendant Console keeps a call in the queue. If the call is in the queue for longer than the "HoldTime," the call gets redirected to "AlwaysRoute" member. If the "AlwaysRoute" member is not configured, no action occurs.
This is saying that the CCM Attendant Console will take care of what you need. It's basically a big queing machine. You dont have to have a live person answer to start the que from what it looks like, just point the calls to the pilot number and let the server take control of the ques.
You can do this one ccm cluster, or hub and spoke in your case. Just remember, that if you are queing calls, you are tying up WAN bandwidth the more you que. But it may work out ok, depending on how much bandwidth you have.
You can get MOH streams off your local router at the remote site, so you are not streaming MOH over the WAN, so that should take care of itself.
Unity can act as a poor man's que. Basically you can have ccm hunt the groups, no one answer, go to Unity voicemail, play a message, transfer back to the hunt group, hunt the group, then possibly back to Unity to play a message, then take a message. (just using a different mailbox and a different pilot number)
Sometimes you have to get creative with these products to make them do what you want them to do. Out of the box, it's not always the exact feature you need, but you have to tweak it.
Most companies that use hunt groups, understand that they are basica in CCM until you port it to IPCC Express. Unity does do menu trees very well, multilevel voicemail, multiply extesnsions to one account, etc.
My best advice for you, get together with your local Cisco SE to go over the features you require and see how it can be done.
cheers!

Hunt Groups and Voicemail

Was not sure if this was the right group to post these questions. I believe that these will be super easy for this group, and I want to double check my thinking against you guys. So, here they are.
If we elect to use a BROADCAST type of hunt group in some of our departments (all phones in the hunt group ring simultaneously when a call is directed to the group) and then direct that call to a DEPARTMENTAL VOICE MAIL BOX in a BNA condition:
1. Can the call ring with a unique ring that those in the hunt group can identify as different from a call that is directed specifically to their personal extension?
2. If the call to the hunt group ends up in the departmental HUNT GROUP VOICE MAIL BOX, will all phones in the hunt group receive notification that a message exists in the GROUP voice mail box?
3. If yes to 2 above, when any one individual in the group dials in to the group box and listens to the message, are all message waiting indicators subsequently turned off and does the person who responded to the message then become the owner of the message in his personal mail box?
Additional questions not related to hunt groups:
4. Do internal station to station calls ring with a special tone that differentiates them from external inbound calls?

Brian,
1. There is not a distintive ring option in CM. You could create a 2nd line on your user's phones and add those lines to the hunt. From there the user can select a different ring for the line (this is a local phone option for ring).
2. Setup alternate MWI on the group vmail box. Alternate I believe has a limit of 9. If you have more users than that then create a DN on each of their phones with the same # of the voicemail box. If that number is the original vmail pilot that is a CTI or other device then you wont be able to do that but you could create another DN and use a translation and the Multiple Tenant MWI option in CM service. Reply back if you need more detail.
3. MWI is turned off. The message stays in the group mailbox, there is no forwarding unless the user manually forwards it.
4. Not by default and I don't believe you have that option but not totally sure.
Please rate any helpful posts
Thanks
Fred

Hunt group in CUCDM is ringing first extension in list when set to broadcast?

I'm working with CUCDM 8.1.3+er1.
We have a Hunt Group setup that rings 4 extensions through broadcast. Each of these 4 users have each others line appearances on their phones too.
Hunt Group example:
0 - User1
1 - User2
2 - User3
3 - User4
Problem is, when the hunt group is called the call will show up under User1 (or whoever is first on the list) and not actually everyone's line. I can change the order and the hunt group call will then ring only their line instead of broadcasting it out to the 4 users at the same time.
Is this a bug or a limitation on the platform? Where we cannot have users with line appearances of other users in the same hunt group...

Hi
This configuration sounds odd - why do you need a broadcast hunt group when a call to any extension will ring all the phones anyway due to the shared lines?
Aaron

FXO Trunk Group rings to a busy signal

I have setup a trunk group for my (4) FXO ports. The ports are all setup with "connection plar 2000" since all calls need to route to a parallel huntgroup of which the pilot is 2000. If I cann one of the POTS lines in the group and do not pick it up, the call goes to a busy signal after about 3 rings. I have final destination set to a script. Not sure on why I am getting the busy signal.
If stack up the calls on all phones the hunt group, the nex tell will route to the script just fine and not give a busy signal. Not sure if that gives any clues to my issue or not.
TIA, Jim

I will give it a try. Not sure what you mean about my english. I did see several typos and meant to say:
I have setup a trunk group for my (4) FXO ports. The FXO ports are all setup with "connection plar 2000" since all calls need to route to a parallel huntgroup of which the pilot is 2000. If I CALL one of the the lead POTS line and do not pick it up the call on a phone that is in the hunt group, the call goes to a busy signal after about 3 rings. I have huntgroup final destination set to an auto attendant script. Not sure on why I am getting the busy signal.
If I stack up the calls on all phones the hunt group by calling, answering them, and putting them on hold, the next call beyond the number of phones I ahve in the huntgroup does route to the script just fine and not give a busy signal. Not sure if that gives any clues to my issue or not.
Jim
Tags: trunk, group, hunt

Hunt group: First Available

Hi,
For a BACD, is there a way to change the Hunt Group Type to 'First Available' (Asterisk terminology)?
The call flow is as follows:
Call rings on receptions phone on a shared extension (301). If that is busy transfers to BACD (pilot 501).
Members of the BACD Hunt Group are 2 other extension (302 and 303). In this case displayed on a side car (attendent console).
This is so the receptionist can pick up other calls in the queue if she wants to.
However currently the Hunt Group type is set to Sequential, which means the call will cycle through the 302 and 303 before it plays the MOH.
Is there a way for the call to go to the next available extension 302, stay there and if not answered play the MOH, without hunting to the next extension 303?

Thanks for the response.
I'm unsure whether this will work though, I haven't tried it yet.
But can't 'hops' only be set in either 'Longest-idle' or 'peer' hunt type? Also isn't the minimum hops parameter 2?
Also what happens if a third call comes in? Would it go to extension 303?
I guess what I would like to do is if a 301 is busy it should go to the BACD queue.
Once in the queue if 302 is busy CFB, it should go to 303.
But if 302 does not answer CFNA it should just play the MOH and stay on that extension until it's answered.

Hunt Group stops forwarding after setting up forwarding.

Hi!
I am having a problem with a hunt pilot after setting up forwarding.
The original setup is this:
Hunt pilot pointing to a Hunt list with two line groups. The first Line Group
are the Operator lines, that are set up in a Device Profile with extension
mobility, to allow log on/log off fo the user. The second Line group are the
guard lines in normal phones, which take calls after operators log off.
So, the setup is like this:
HUNT PILOT
HUNT GROUP
LINE GROUP 1
Operator Line 1
Operator Line 2
Operator Line n
LINE GROUP 2
Guard Line 1
Guard Line 2
Guard Line n
I was asked to make the calls that reach the Guard lines able to be picked up
from any phone. Broadcast as hunt algorithm is not an option.
So, I removed the Line Group 2 from the Hunt Group, set up the Hunt FNA and FB
to the first Guard Line, and the Max Hunt timer to 240 secs.
The, I set the CFNA/FB for each guard line to the next line, and put all the
Guard Lines in the same call pickp group.
After I did that, all calls are forwarded directly to the guard lines, skipping
the hunt group entirely! So I had to do a rollback.
Is this expected behaviour? What should I do different?
Regards,
Ariel

I forgot to add that this is in a CCM4.1(3)

Can't configure hunt group voicemail unavailable or busy msg

I have set up hunt group voicemail button on one of the phones. I can login and set up the new password, but when I get to the stage of recording the unavailable voicemail. It hangs up straight away with call end on display with out giving time for the recording.
I have tried to dial the voicemail hunt extension it does the same thing.

Hi Lap,
Is it the first time to record unavailable greeting for this huntgroup voice mail box? If not, can you hear the old unavailable greeting? Did you try with a different hunt group? You got the same issue? Do you have such issue with the individual voice mail box? Were you able to record the voice mail box name before unavailable greeting for this hunt group?
Best regards,
Wendy Yang

Extension not ringing in hunt group

Callmanager 8 environment (2 subs, 1 pub). There are four extensions in a hunt group and one of them stopped ringing today when you dial the hunt pilot. No recent changes to CUCM were made prior to this occurring.
I have tried the following:
1) Removed the extension from line group, reset hunt list, added it back to the hunt list and reset hunt list again.
2) Had the user unplug his phone and plug it back in to force a restart.
3) Remote-reset the phone from CUCM
4) Deleted the hunt pilot, list, and line group and rebuilt them then reset the hunt list
5) Deleted the phone from CUCM and reprogrammed it then reset the hunt list
6) Replaced the phone with a brand new phone and reset the hunt list
I can direct dial the phone extension and if someone forwards their phone to this extension it rings as well. Any ideas would be appreciated.
Thanks
Matt

All,
I just got confirmation that the hunt group is now working. Although I cannot say for sure which changes actually fixed the problem it was some combination of the following:
1) Removed unassociated Line 5 instance of the extension (found in Route Plan Report)
2) Restarted all 3 CUCM servers (per recommendation from a Cisco contractor we worked with last night)
3) Changed RNA settings from 25 to 10 seconds
4) Disabled forwarding of 2 other extensions in the line group
5) Unchecked the "logged into hunt group" box, reset the phone, applied the setting again, reset the phone again
Thank you for everyone's help, much appreciated.
Matt

HT5463 they have developed it pathetic as even if you activate it the other user gets first small ring then busy tone. So, its finally gone to spoil your relations to any one.

they have developed it pathetic as even if you activate it the other user gets first small ring then busy tone. So, its finally gone to spoil your relations to any one.

Please post in your native language. Your English is incomprehensible.

Prevent 'Logged out of Hunt Group' on 7900 series IP phones

I have a CUCM configuration on 8.2, and have an issue with some 7925 wireless devices that are set up in a "call flow" along side a pair of 7945 devices. If a call comes into either of those devices' extensions, after a set # of seconds of "no answer" "busy" condition, the call is set to move to a Hunt Pilot which then sends a broadcast out to a group of 6 7925 phones so those calls can be answered by staff. However, I ran into a situation yesterday where all but 1 of those devices was powered off, and the 1 powered on was logged out of the Hunt Group. As such, when calls came into either extension, it would ring 2-3 times and then the caller would get a busy tone. After some troubleshooting, we determined that logging that 7925 back into the Hunt Group remedied the problem.
In the interim, I have created a custom SoftKey Template for these devices which removes 'HLog' as an option so they can't inadvertently log out of said Hunt Group, but I have to wonder: are there any conditions under which either the CUCM platform, OR the phone device itself would force a logoff from the Hunt Group WITHOUT user intervention? If so, is there a way to prevent that from occurring?

Hi Josh,
This functionality was only added in CUCM 9.1
Automatically Logout Hunt Member on No Answer
Automatic logout of hunt members was introduced for queuing-enabled hunt pilots in Unified Communications Manager 9.0(1). If an agent does not answer a queuing-enabled hunt pilot call, that agent will be logged off of the hunt group and will not receive additional hunt pilot calls unless he presses the "HLOG" soft key on the phone to log into the hunt pilot. This behavior is not configurable in Unified Communications Manager 9.0(1). In Unified Communications Manager 9.1(1), the administrator can choose whether hunt members remain logged in if the call is not answered.
For more information, refer to "Automatically Logout Hunt Member on No Answer" in the Cisco Unified Communications Manager Administration Guide, and to "Call Queuing" in the Cisco Unified Communications Manager Features and Services Guide.
from;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_0100.html#CUCM_RF_CF356549_00
Have you thought about linking back to the first Hunt group if the members of Hunt#2 are unavalable
to give member 1 & 2 a second chance at taking the call? Just a thought
Cheers!
Rob
"A smile relieves a heart that grieves"
- Stones

Hunt Group Rings Fast Busy After First Member

Similar Messages

Maybe you are looking for