Hunt Group stops forwarding after setting up forwarding.

Question

Hi!
I am having a problem with a hunt pilot after setting up forwarding.
The original setup is this:
Hunt pilot pointing to a Hunt list with two line groups. The first Line Group
are the Operator lines, that are set up in a Device Profile with extension
mobility, to allow log on/log off fo the user. The second Line group are the
guard lines in normal phones, which take calls after operators log off.
So, the setup is like this:
HUNT PILOT
HUNT GROUP
LINE GROUP 1
Operator Line 1
Operator Line 2
Operator Line n
LINE GROUP 2
Guard Line 1
Guard Line 2
Guard Line n
I was asked to make the calls that reach the Guard lines able to be picked up
from any phone. Broadcast as hunt algorithm is not an option.
So, I removed the Line Group 2 from the Hunt Group, set up the Hunt FNA and FB
to the first Guard Line, and the Max Hunt timer to 240 secs.
The, I set the CFNA/FB for each guard line to the next line, and put all the
Guard Lines in the same call pickp group.
After I did that, all calls are forwarded directly to the guard lines, skipping
the hunt group entirely! So I had to do a rollback.
Is this expected behaviour? What should I do different?
Regards,
Ariel

Answer 1

I forgot to add that this is in a CCM4.1(3)