Huwaei E169 modem and OS X 10.6

(Apologies for posting this twice - I already posted it as a reply to another thread, but I'm marking it as a 'question' here in the hope of a response.)
My parents just bought a MacBook running 10.6 in the UK. They have an E169 modem from '3' (Tre) in Italy (where they live). The installer on the modem stick fails immediately with an unexpected error every time you run it. However, they also had an E160 stick from the UK. The installer on that worked OK, and by:
- running the 3 Connect software from that E160 stick,
- but with the Italian E169 modem plugged in,
- and by putting in an APN of "tre.it" with a phone no of *99# and leaving the username and password blank it nearly works.
It finds a mobile signal OK and starts to connect but then fails with a PPP authentication error. Added complication is that they are not very tech literate and they are back in Italy now!
I've told them to try putting in a username and password of "null" (as advised here http://www.mactalk.com.au/2009/09/03/thursday-how-to-huawei-mobile-broadband-sno w-leopard/).
Anyone else managed to get the E169 working with tre.it and 10.6 please tell me how you did it! Thanks.

Which network software are you using? Most 3G USB sticks ship with software on the stick itself (available on the USB thumb drive section built into most such drives) which will allow you to use the stick. Failing that, your service provider should have downloadable software on their site. I have a HUAWEI UMG1691 USB 3G stick, from T-Mobile USA. My firmware version is 11.126.08.16.420. I did have to download updates for the network software and the firmware before I got it to work reliably, but it does now. Similar HUAWEI sticks available locally from Verizon and Sprint also seem to work reliably, don't know anyone who has an AT&T stick. Verify that your system is properly set up.

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