(HVURLHandlerErrorDomain error 1003.) when trying to connect my TI-84

I am trying to put necessary programs onto my calculator. TI Connect X recognizes that there is calculator plugged in but it says it "cannot communicate" with it. How can I fix this??

Contact TI tech support. Make sure your TI software is compatible with your OS version, or update the software for compatibility if an update is available.

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