"HW encode" error message with Cyberlink PowerDirecter

I orginally had windows 8.  I know it recently did an update.  I believe it is Windows 8.1 now but I have no idea if it is 32-bit or 64.  After upgrading my HP Envy to windows 8.1 I can no longer use the Cyberlink PowerDirecter software. Attempting to burn a DVD results in a windows error message "HW encode". I did go online and upgrade to PowerDirector 13 hoping it would solve the problem but it does not. 

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that your notebook is no longer able to use the Cyberlink PowerDirecter software after upgrading to Windows 8.1, and that a "HW encode" error message appears. I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit? Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards

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