Hybrid Lync on-prem, Office 365 exchange deployment.

Good afternoon all,
I have received invaluable advice and support from these forums but for the last month have been scouring them for possible fixes to my problem as it stands now.
I am having an issue with getting the call log and calendar to display on a CX700 (4.0.7577.4420) Lync Phone Edition device. We have on-prem Lync servers but use Office 365 hosted exchange environment.
I receive the error "Connection to Microsoft Exchange is unavailable due to invalid network credentials. For details, tap on Notifications seen at the top of your phone." Voicemail works and Unified Messaging is enabled. I
do see my Lync messages and calls updated in Conversation History.
I am using a USB cable to connect to the phone and enter my Lync credentials on my PC to login on the phone which of course differ from my Office 365 credentials.
I have verified the autodiscover records exist.
Any help would be greatly appreciated. Thanks in advance.

Were your SIP domain the same with SMTP domain?
Please check if desktop client have the same problem.
Check if account with the same credential for Lync and Exchange has the same issue.
Check if this issue only happened on CX700 Lync Phone Edition device.
For further troubleshooting, try to collect log file and sent the log.
You can locate the log file under the path like
\\fileserver\LyncShare\*WebServices*\DeviceUpdateLogs\... on Lync Server Front End Server.
Lisa Zheng
TechNet Community Support

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Please note in this forum we mainly discuss questions and feedbacks about Office client issues, since your question is related to Office 365 Exchange Account, I suggest you post the question in Office 365 Community Forum:
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Hi,
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Hi
Previous a Website Hosting was own mailing server (Sample)
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Hi,
According to your description, I understand that the question is about the deployment of Exchange 2013 and Exchange Online in Office 365. This forum focuses on the deployment of Office 365 ProPlus which
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TechNet Community Support

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Hi All,
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Outlook desktop clients are able to locate the settings automatically.
Only device which can locate servername and settings automatically using actiesync autodiscover is Windows Phone Device.
Per Microsoft:
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Hi
http://blogs.technet.com/b/canitpro/archive/2013/11/20/step-by-step-migrating-from-exchange-2007-to-office-365.aspx
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Hello everyone
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MS

Hi,
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Office 365 email deployment using Outlook 2010 and PRF files

Hi,
I've been struggling to get Outlook 2010 setup with a new Office 365 deployment. I would like to use custom PRF files to get the new Outlook profiles configured. I have more than 100 users.
One of PRF files I'm using is shown at the end of this message. Each user will get a custom PRF file with his/her information already configured (mailbox, server name, etc...). I've obtained the corresponding Exchange server using:
Get-Mailbox <email> | select ExchangeGUID
I've attached the domain at the end of the GUID and then that's the Exchange server. It matches what you get with Outlook using Autodiscover.
Using these PRF fies I'm able to create a new default profile and set all the parameters as if I had create the profile manually. Two problems here though:
1) I don't know what to change in the PRF file to set the Logon Network Security to Anonymous Authentication under the Security tab (Exchange account properties)
2) When Outlook asks me for the username and password, it won't take it, and I know I'm using the right credentials. If I create the profile manually (not using Autodiscover) and I use the same configuration parameters in the PRF file, everything is ok. I have
already run all the updates and tools that come as part of Setup Desktop in Office 365. Actually I get the same results with Outlook 2013.
I'm looking for some help here or ideas how to roll Office 365 without having to go user by user and creating a new profile and waiting for Autodiscover to finish :)
PRF FILE for one of the users (i'm using [email protected] to avoid putting here the actual client's address):
;Automatically generated PRF file from the Microsoft Office Customization and Installation Wizard
; Section 1 - Profile Defaults
[General]
Custom=1
ProfileName=Office365
DefaultProfile=Yes
OverwriteProfile=Yes
ModifyDefaultProfileIfPresent=false
; Section 2 - Services in Profile
[Service List]
;ServiceX=Microsoft Outlook Client
ServiceEGS1=Exchange Global Section
Service1=Microsoft Exchange Server
; Section 3 - List of internet accounts
[Internet Account List]
; Section 4 - Default values for each service.
;[ServiceX]
;FormDirectoryPage=
;-- The URL of Exchange Web Services Form Directory page used to create Web forms.
;WebServicesLocation=
;-- The URL of Exchange Web Services page used to display unknown forms.
;ComposeWithWebServices=
;-- Set to true to use Exchange Web Services to compose forms.
;PromptWhenUsingWebServices=
;-- Set to true to use Exchange Web Services to display unknown forms.
;OpenWithWebServices=
;-- Set to true to prompt user before opening unknown forms when using Exchange Web Services.
[ServiceEGS1]
[email protected]
[email protected]
[email protected]
ConfigFlags=0x00000100
RPCoverHTTPflags=0x002f
RPCProxyServer=outlook.office365.com
RPCProxyPrincipalName=msstd:outlook.com
RPCProxyAuthScheme=0x0001
[Service1]
OverwriteExistingService=Yes
UniqueService=No
[email protected]
[email protected]
OfflineAddressBookPath=
OfflineFolderPathAndFilename=
; Section 5 - Values for each internet account.
; Section 6 - Mapping for profile properties
[Microsoft Exchange Server]
ServiceName=MSEMS
MDBGUID=5494A1C0297F101BA58708002B2A2517
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
OfflineAddressBookPath=PT_STRING8,0x660E
OfflineFolderPathAndFilename=PT_STRING8,0x6610
[Exchange Global Section]
SectionGUID=13dbb0c8aa05101a9bb000aa002fc45a
MailboxName=PT_STRING8,0x6607
HomeServer=PT_STRING8,0x6608
ConfigFlags=PT_LONG,0x6601
RPCoverHTTPflags=PT_LONG,0x6623
RPCProxyServer=PT_UNICODE,0x6622
RPCProxyPrincipalName=PT_UNICODE,0x6625
RPCProxyAuthScheme=PT_LONG,0x6627
AccountName=PT_UNICODE,0x6620
[Microsoft Mail]
ServiceName=MSFS
ServerPath=PT_STRING8,0x6600
Mailbox=PT_STRING8,0x6601
Password=PT_STRING8,0x67f0
RememberPassword=PT_BOOLEAN,0x6606
ConnectionType=PT_LONG,0x6603
UseSessionLog=PT_BOOLEAN,0x6604
SessionLogPath=PT_STRING8,0x6605
EnableUpload=PT_BOOLEAN,0x6620
EnableDownload=PT_BOOLEAN,0x6621
UploadMask=PT_LONG,0x6622
NetBiosNotification=PT_BOOLEAN,0x6623
NewMailPollInterval=PT_STRING8,0x6624
DisplayGalOnly=PT_BOOLEAN,0x6625
UseHeadersOnLAN=PT_BOOLEAN,0x6630
UseLocalAdressBookOnLAN=PT_BOOLEAN,0x6631
UseExternalToHelpDeliverOnLAN=PT_BOOLEAN,0x6632
UseHeadersOnRAS=PT_BOOLEAN,0x6640
UseLocalAdressBookOnRAS=PT_BOOLEAN,0x6641
UseExternalToHelpDeliverOnRAS=PT_BOOLEAN,0x6639
ConnectOnStartup=PT_BOOLEAN,0x6642
DisconnectAfterRetrieveHeaders=PT_BOOLEAN,0x6643
DisconnectAfterRetrieveMail=PT_BOOLEAN,0x6644
DisconnectOnExit=PT_BOOLEAN,0x6645
DefaultDialupConnectionName=PT_STRING8,0x6646
DialupRetryCount=PT_STRING8,0x6648
DialupRetryDelay=PT_STRING8,0x6649
[Personal Folders]
ServiceName=MSPST MS
Name=PT_STRING8,0x3001
PathAndFilenameToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703
[Unicode Personal Folders]
ServiceName=MSUPST MS
Name=PT_UNICODE,0x3001
PathAndFilenameToPersonalFolders=PT_STRING8,0x6700
RememberPassword=PT_BOOLEAN,0x6701
EncryptionType=PT_LONG,0x6702
Password=PT_STRING8,0x6703
[Outlook Address Book]
ServiceName=CONTAB
[LDAP Directory]
ServiceName=EMABLT
ServerName=PT_STRING8,0x6600
UserName=PT_STRING8,0x6602
UseSSL=PT_BOOLEAN,0x6613
UseSPA=PT_BOOLEAN,0x6615
EnableBrowsing=PT_BOOLEAN,0x6622
DisplayName=PT_STRING8,0x3001
ConnectionPort=PT_STRING8,0x6601
SearchTimeout=PT_STRING8,0x6607
MaxEntriesReturned=PT_STRING8,0x6608
SearchBase=PT_STRING8,0x6603
CheckNames=PT_STRING8,0x6624
DefaultSearch=PT_LONG,0x6623
[Microsoft Outlook Client]
SectionGUID=0a0d020000000000c000000000000046
FormDirectoryPage=PT_STRING8,0x0270
WebServicesLocation=PT_STRING8,0x0271
ComposeWithWebServices=PT_BOOLEAN,0x0272
PromptWhenUsingWebServices=PT_BOOLEAN,0x0273
OpenWithWebServices=PT_BOOLEAN,0x0274
CachedExchangeMode=PT_LONG,0x041f
CachedExchangeSlowDetect=PT_BOOLEAN,0x0420
[Personal Address Book]
ServiceName=MSPST AB
NameOfPAB=PT_STRING8,0x001e3001
PathAndFilename=PT_STRING8,0x001e6600
ShowNamesBy=PT_LONG,0x00036601
; Section 7 - Mapping for internet account properties. DO NOT MODIFY.
[I_Mail]
AccountType=POP3
;--- POP3 Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- POP3 Account Settings ---
POP3Server=PT_UNICODE,0x0100
POP3UserName=PT_UNICODE,0x0101
POP3UseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
POP3Port=PT_LONG,0x0104
POP3UseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPSecureConnection=PT_LONG,0x020A
ServerTimeOut=PT_LONG,0x0209
LeaveOnServer=PT_LONG,0x1000
[IMAP_I_Mail]
AccountType=IMAP
;--- IMAP Account Settings ---
AccountName=PT_UNICODE,0x0002
DisplayName=PT_UNICODE,0x000B
EmailAddress=PT_UNICODE,0x000C
;--- IMAP Account Settings ---
IMAPServer=PT_UNICODE,0x0100
IMAPUserName=PT_UNICODE,0x0101
IMAPUseSPA=PT_LONG,0x0108
Organization=PT_UNICODE,0x0107
ReplyEmailAddress=PT_UNICODE,0x0103
IMAPPort=PT_LONG,0x0104
IMAPUseSSL=PT_LONG,0x0105
; --- SMTP Account Settings ---
SMTPServer=PT_UNICODE,0x0200
SMTPUseAuth=PT_LONG,0x0203
SMTPAuthMethod=PT_LONG,0x0208
SMTPUserName=PT_UNICODE,0x0204
SMTPUseSPA=PT_LONG,0x0207
ConnectionType=PT_LONG,0x000F
ConnectionOID=PT_UNICODE,0x0010
SMTPPort=PT_LONG,0x0201
SMTPSecureConnection=PT_LONG,0x020A
ServerTimeOut=PT_LONG,0x0209
CheckNewImap=PT_LONG,0x1100
RootFolder=PT_UNICODE,0x1101
Account=PT_UNICODE,0x0002
HttpServer=PT_UNICODE,0x0100
UserName=PT_UNICODE,0x0101
Organization=PT_UNICODE,0x0107
UseSPA=PT_LONG,0x0108
TimeOut=PT_LONG,0x0209
Reply=PT_UNICODE,0x0103
EmailAddress=PT_UNICODE,0x000C
FullName=PT_UNICODE,0x000B
Connection Type=PT_LONG,0x000F
ConnectOID=PT_UNICODE,0x0010

Wow, even if we were to find out what to add to the PRF, it turns out each user mailbox has it's own unique server name (aka Virtual Connection Point). I cannot believe two departments of Microsoft aren't talking to each other!!!! ..... wait, that always
happens. 1 week later and probably 100 hours later I am just going to create a simple how-to for each user.
Here is the link I just found explaining the "virtual connection points". http://www.blackmanticore.com/2c209fbaa93ae6cf8f8dac5b50281f2e
I'm sure NEXT YEAR Microsoft will catch up with itself and add this option/feature in the Office Customization Tool to create PRF files that will actually work with their services.

Lync 2013 and Office 365 - Desktop Client not showing contact pictures but online and mobile does.

Hello
I have gone so far of opening a support call with Microsoft but they don't know how to fix the problem also so I was wondering if anybody has a fix for me.
We have only about 25 users using Office 365 Mid Size Business - We don't have the AD Intergrated yet - that will be at a later date. So I am not doing any of this thumb photos in AD which I have read about.
So about 15-16 of the machines work fine, We have the Desktop Office 2013 installed , and in Lync everybody can see everybody's contact photo.
We have the rest which works perfect apart from showing the contact photo's - All settings are the same - When these users use the Online Web Lync or iPAD Lync, all photos are displayed....it is just on the desktop.
Like I said Microsoft spent an hour on a workstation and don't know what the fix is - we did all the deletion of the SIP Dir in the c:\users\username\appdata\microsoft\office\15.0\lync - For me , I don't see this as a game changer since all aspects of Lync
work for IM, Conference, Presentation - however I am guessing some of my users want to stare at pictures all day :-)
I would like to know am I the only person getting this?

Hi Andy,
Have you viewed this KB article:
User contact photos in Lync aren't displayed correctly
http://support.microsoft.com/kb/2497721
Kent Huang
TechNet Community Support

Hybrid Lync on-prem, Office 365 exchange deployment.

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