Hyper-V guest NICs fail

So I got two new servers a Dell R620 and a R720 running Hyper-V on Windows 2012 R2 all clients on them are 2012 or 2012 R2.
All NICs are Broadcom NetXtreme, 2 quad port per server, I am currently running 15.6.0.10 drivers with 7.6.15 firmware on the R720 and 16.2.0.4 drivers and 7.8.16 firmware on the R620. No guest NICs are teamed.
In the last 2 weeks I had two guest NICs in hyper-v (with a few days between) on the R620 and 1 on the R720 fail to a point where the NIC cant communicate with the network, getting a 169.x.x.x IP address. I delete the NIC in the Virtual Switch Manager, re-add
it and everything is fine again. I don't allow the managing OS to share the network adapter, for the most part, I use 1 NIC per VM.
I recall this happening back with Hyper-V 2008 R2 as well, but generally at the time of a driver update or some sort of change. These Hyper-V hosts have no received any drivers, firmware or Microsoft updates anywhere around the time of these failures.
Any ideas?

Hi,
" In the last 2 weeks I had two guest NICs in hyper-v (with a few days between) on the R620 and 1 on the R720 fail to a point where the NIC cant communicate with the network, getting a 169.x.x.x IP address.  "
It seems that there is a DHCP server in your LAN.
I would recommend you to do :
1. check if there is any new driver for your NICs 
2. check whether mac address conflict exists .
3. disable the "save power " mode of your NIC
Best Regards
Elton Ji
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    Lease Obtained. . . . . . . . . . : Thursday, January 30, 2014 5:34:48 PM
    Lease Expires . . . . . . . . . . : Friday, February 07, 2014 5:35:26 PM
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    DHCPv6 IAID . . . . . . . . . . . : 268440925
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-6F-5F-C2-00-15-5D-01-D3-00
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    Description . . . . . . . . . . . : Microsoft Virtual Machine Bus Network Adapter
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    Description . . . . . . . . . . . : Microsoft Virtual Machine Bus Network Adapter
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    Link-local IPv6 Address . . . . . : fe80::b9af:6679:3142:8799%13(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.135.153(Preferred)
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    DHCPv6 IAID . . . . . . . . . . . : 268440925
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    Description . . . . . . . . . . . : HP Ethernet 1Gb 4-port 331i Adapter #3
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    Description . . . . . . . . . . . : HP Ethernet 1Gb 4-port 331i Adapter #2
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    Autoconfiguration Enabled . . . . : Yes
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    IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
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    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : HP Ethernet 1Gb 4-port 331i Adapter
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    Autoconfiguration Enabled . . . . : Yes
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    it restores the connection after a while. At the same time I am keeping the MSRDP connection to tthe host so the host has not lost connecting to the internet.
    When the server on Guest is not accessible from the web, I can still connect to the server within the host machine by typing the lan IP of the guest: 192.168.0.50
    On checking the router, I found that two IP address 192.168.0.50 (Guest OS) and 192.168.0.15 (Host) are sharing the same MAC address (of the wireless card). It means the MAC address of the Guest OS is not seen by the router, and I suppose this is the root
    for the instability.
    Would you have any ideas about the situation, and suggested solution?
    Thank you.

    An update to my issue:
    Just realized the possible cause: the (freaking) router is dropping inactive machine.
    Basically the DHCP issue is not solved, but it doesn't seem to be a cause after all, as long as I manually assign the IP it works, even having the  2 IPs with the same MAC on the ARP table on router. (Host connection drop has to be further investigated).
    As I found that the loss of connection actually happens after a while I don't touch the web server on VM, the longer I leave it idle the more likely I cannot connect to it again. The situation is like a prolonged loading when trying to access a website,
    where sometimes you can connect after a while, or you never.
    What's weird is, if I somehow manage to connect to the idle VM server by multiple attempts, and that after I have restored the connection, I can reconnect to the server from another computer very quickly without any significant loading time.
    On some quick searches, I found someone using Linksys router is suffering from a similar situation as I do:
    http://serverfault.com/questions/522448/application-request-routing-on-a-hyper-v-guest-intermittently-stops
    So what I can try are basically 3 ways 
    -Change the router, not viable as I don't own it.
    -Insert a wireless bridge in between
    -Do something with Debian, making it periodically generate network request to the internet to keep the connection alive
    Any ideas about my observation, and maybe possible solutions?
    Thank you for reading.

  • Hyper-V guest OS, keyboard does not work from console

    Brief background:
    I'm doing some lab environment testing with Storagecraft Shadowprotect backup for a client.  We are backing up Hyper-V guest operating systems.  For busines continuity, the backups can be spun up to Oracle VirtualBox VMs in the event of disaster,
    but the backups can also be restored via their Headstart Restore tool to a VHD or VHDX.  Right now, I'm using a Windows 7 x64 VM for the test backup.
    Here is my current problem (for the moment, forget about the Storagecraft part).  Once the VM is restored, I've lost access to the keyboard via Hyper-V console (the mouse does work, this allowed me to run the
    on-screen keyboard so I could see what was going on, and then test via RDP).  I can RDP to the VM and use the keyboard and mouse.  I have a few unknown devices in the Device Manager that weren't there before.  The processor also has a
    "splat" (yellow triangle, exclamation point).
    At this point, I don't want to troubleshoot the "why" (that will be another step), but I do wish to find out how to reinstall the necessary drivers to get the system working.  I tried reinstalling the Hyper-V Integration Services, but the
    VM says they are already installed.  These can't be uninstalled via Control Panel.  I've tried mounting the Hyper-V Integration Services and doing a right-click "Repair" using the msi in the Support folder (both the x86 and the amd64);
    when I do this, it reports that the action is only valid for products that are currently installed.  The same happens for an uninstall.
    Does anyone have any ideas how I can get keyboard support back?  
    Everyone gets everything he wants. Me, I wanted to be a sysadmin. And for my sins --they made me one.

    Hi Sir,
    >> I have a few unknown devices in the Device Manager that weren't there before.  The processor
    also has a "splat" (yellow triangle, exclamation point).
    For troubleshooting , please try to use Windows server backup to backup/restore VM to narrow it down .
    In addition  please try to use installation media to perform "in-place upgrade" to "repair"
    that VM  .
    Best Regards,
    Elton Ji
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] .

  • Purpose of 2nd guest NIC (10.10.10.21)?

    Why are both guest NICs connected to NAT/vmnet1 (192.168.203.0/24)?
    Although the 2nd guest NIC (eth1) is set to 10.10.10.21, it is connected to NAT/vmnet1 (192.168.203.0/24), not host-only /vmnet8 (10.10.10.0/24).
    This was from a clean and completely default installation of the 2/10/2005 disk set on a WinXP host.

    In my original post, I should have written vmnet1 for vmnet8 and vice-versa; otherwise, it is correct, and is consistent with what I've written here.
    I made a virginal install using the default install options of the 2/10/2005 disk set Oracle Installer version of VMware Workstation 4.5.2 w/SLES9 on a fresh WinXP Pro SP2.
    The Oracle Installer installed VMWare as follows (from screenshot of "Virtual Network Editor", "Summary" tab):
    VMnet0 (Bridged)
    VMnet1 (Host-only) 10.10.10.0
    VMnet8 (NAT) 192.168.203.0
    There is no 2nd NAT configured.
    The Oracle Installer installed the guest machine (SLES9) as follows:
    NIC1 is connected to NAT
    NIC2 is connected to NAT
    Hence, both NICs are connected to the same vmnet (VMnet8).
    Within the guest machine, "ifconfig -a" reveals that
    eth0 (NIC1) has address 192.168.203.21
    eth1 (NIC2) has address 10.10.10.21
    (Also virtual interface eth0:1 has 192.168.203.121)
    eth1, however, has an IP address consistent with VMnet1, although it is attached to VMnet8.
    In a cmd window on the host, running 'ping 192.168.203.21', 'ping 192.168.203.121' receive responses, but 'ping 10.10.10.21' does not.
    If I interpret Saar's comments correctly, the network is misconfigured as installed. NIC2 should be attached to VMnet1, and VMnet1 should be changed to NAT from Host-only.
    After moving NIC2 to VMnet1 (Host-only), all three of
    'ping 192.168.203.21', 'ping 192.168.203.121', 'ping 10.10.10.21' receive responses.

  • New Windows server 2003 Hyper-V guest fails to boot

    Hello,
    I'm currently doing some virtualization experiments on my new server hardware. The host hardware is:
    IBM x3650 M4
    x2 Xeon E5-2609
    32GB RAM
    x2 480 GB SSDs
    Server OS: Windows server 2012
    I'd like to test some legacy app virtualization. I've configured a VM and have installed Windows server 2003. The install is done via DVD. The issue at hand is that after the initial installation, the server fails to boot. The VM goes into a reboot loop
    and so far the only error logging I'm able to find is in the hosts event log. 
    Log Name: Microsoft-Windows-Hyper-V-Worker-Admin
    Source: Microsoft-Windows-Hyper-V-Worker
    Date: 7/8/2014 2:14:48 PM
    Event ID: 18560
    Task Category: None
    Level: Critical
    Keywords:
    User: NT VIRTUAL MACHINE\A0D20FA4-B27B-4B58-85C1-87D74B0ADD2D
    Computer: CCSTS1.cnet2k.cornerstonecredit.net
    Description:
    'LegacyTS' was reset because an unrecoverable error occurred on a virtual processor that caused a triple fault. If the problem persists, contact Product Support. (Virtual machine ID A0D20FA4-B27B-4B58-85C1-87D74B0ADD2D)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Hyper-V-Worker" Guid="{51DDFA29-D5C8-4803-BE4B-2ECB715570FE}" />
    <EventID>18560</EventID>
    <Version>0</Version>
    <Level>1</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-07-08T21:14:48.544007000Z" />
    <EventRecordID>159</EventRecordID>
    <Correlation />
    <Execution ProcessID="1512" ThreadID="3536" />
    <Channel>Microsoft-Windows-Hyper-V-Worker-Admin</Channel>
    <Computer>CCSTS1.cnet2k.cornerstonecredit.net</Computer>
    <Security UserID="S-1-5-83-1-2698121124-1264104059-3615998341-769460811" />
    </System>
    <UserData>
    <VmlEventLog xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/Windows/Virtualization/Events">
    <VmName>LegacyTS</VmName>
    <VmId>A0D20FA4-B27B-4B58-85C1-87D74B0ADD2D</VmId>
    <Rax>0x0</Rax>
    <Rbx>0x0</Rbx>
    <Rcx>0x0</Rcx>
    <Rdx>0x0</Rdx>
    <Rsp>0x804de00c</Rsp>
    <Rbp>0x0</Rbp>
    <Rsi>0x0</Rsi>
    <Rdi>0x0</Rdi>
    <R8>0x0</R8>
    <R9>0x0</R9>
    <R10>0x0</R10>
    <R11>0x0</R11>
    <R12>0x0</R12>
    <R13>0x0</R13>
    <R14>0x0</R14>
    <R15>0x0</R15>
    <Rip>0x80547c7c</Rip>
    <Rflags>0x10046</Rflags>
    <FpControlStatus>7F030000000000000000000000000000</FpControlStatus>
    <XmmControlStatus>0000000000000000801F0000FFFF0000</XmmControlStatus>
    <Cr0>0x8001003d</Cr0>
    <Cr2>0x804ddffc</Cr2>
    <Cr3>0xa02000</Cr3>
    <Cr4>0x20</Cr4>
    <Cr8>0xf</Cr8>
    <Xfem>0x1</Xfem>
    <Dr0>0x0</Dr0>
    <Dr1>0x0</Dr1>
    <Dr2>0x0</Dr2>
    <Dr3>0x0</Dr3>
    <Dr6>0xffff0ff0</Dr6>
    <Dr7>0x400</Dr7>
    <Es>0000000000000000FFFFFFFF2300F3C0</Es>
    <Cs>0000000000000000FFFFFFFF08009BC0</Cs>
    <Ss>0000000000000000FFFFFFFF100093C0</Ss>
    <Ds>0000000000000000FFFFFFFF2300F3C0</Ds>
    <Fs>00F0DFFF00000000FF1F0000300093C0</Fs>
    <Gs>0000000000000000FFFFFFFF00000000</Gs>
    <Ldtr>00000000000000000000000000000000</Ldtr>
    <Tr>90685580000000006800000050008B00</Tr>
    <Idtr>000000000000FF0700F4038000000000</Idtr>
    <Gdtr>000000000000FF0300F0038000000000</Gdtr>
    <Tsc>0x148e4294</Tsc>
    <ApicBase>0xfee00900</ApicBase>
    <SysenterCs>0x0</SysenterCs>
    <SysenterEip>0x0</SysenterEip>
    <SysenterEsp>0x0</SysenterEsp>
    </VmlEventLog>
    </UserData>
    </Event>
    My VM config
    <?xml version="1.0" encoding="UTF-16" standalone="yes"?>
    <configuration>
    <_24984ed0-bdad-4b90-82b2-5d59f874e91e_>
    <ChannelInstanceGuid type="string">{E4E9CD0E-4BBF-4C1B-B655-715781690655}</ChannelInstanceGuid>
    </_24984ed0-bdad-4b90-82b2-5d59f874e91e_>
    <_7d80d3db-61ee-4879-8879-5609f1100ad0_>
    <address type="string">5353,00000000,00</address>
    <version type="integer">1</version>
    </_7d80d3db-61ee-4879-8879-5609f1100ad0_>
    <_83f8638b-8dca-4152-9eda-2ca8b33039b4_>
    <controller0>
    <drive0>
    <pathname type="string">E:\Hyper-V\VHD\LegacyTS.vhdx</pathname>
    <pool_id type="string"></pool_id>
    <type type="string">VHD</type>
    </drive0>
    <drive1>
    <pathname type="string"></pathname>
    <type type="string">NONE</type>
    </drive1>
    </controller0>
    <controller1>
    <drive0>
    <pathname type="string">SCSI\CDROM&amp;VEN_IBM_SATA&amp;PROD_DEVICE_81Y3681\4&amp;1864BF9E&amp;0&amp;010000</pathname>
    <pool_id type="string"></pool_id>
    <type type="string">ISO</type>
    </drive0>
    <drive1>
    <pathname type="string"></pathname>
    <type type="string">NONE</type>
    </drive1>
    </controller1>
    <version type="integer">5</version>
    </_83f8638b-8dca-4152-9eda-2ca8b33039b4_>
    <_8e3a359f-559a-4b6a-98a9-1690a6100ed7_>
    <port0>
    <connection type="string"></connection>
    </port0>
    <port1>
    <connection type="string"></connection>
    </port1>
    <version type="integer">2</version>
    </_8e3a359f-559a-4b6a-98a9-1690a6100ed7_>
    <_8f0d2762-0b00-4e04-af4f-19010527cb93_>
    <controller0>
    <drive0>
    <pathname type="string"></pathname>
    <type type="string">VFD</type>
    </drive0>
    </controller0>
    <version type="integer">1</version>
    </_8f0d2762-0b00-4e04-af4f-19010527cb93_>
    <_a80e9c62-750a-4a6b-9548-d46677e806be_>
    <ChannelInstanceGuid type="string">{23c9c636-93de-4aec-9bef-220766177a24}</ChannelInstanceGuid>
    <Connection>
    <AltPortName type="string">Dynamic Ethernet Switch Port</AltPortName>
    <AltSwitchName type="string">Intel(R) I350 Gigabit Network Connection - Virtual Switch</AltSwitchName>
    <AuthorizationScope type="string"></AuthorizationScope>
    <ChimneyOffloadWeight type="integer">0</ChimneyOffloadWeight>
    <Feature_C885BFD1-ABB7-418F-8163-9F379C9F7166>
    <DisplayName type="string"></DisplayName>
    <Flags type="integer">0</Flags>
    <Setting_97274751-A1EC-4DC2-941D-B7F9A1AED814>
    <Data type="bytes">AAIAAGQAAAAAAAAAAQAAAAAAAAA=
    </Data>
    <Version type="integer">256</Version>
    </Setting_97274751-A1EC-4DC2-941D-B7F9A1AED814>
    <Settings>
    <Id type="string">97274751-A1EC-4DC2-941D-B7F9A1AED814</Id>
    </Settings>
    </Feature_C885BFD1-ABB7-418F-8163-9F379C9F7166>
    <Features>
    <Id type="string">C885BFD1-ABB7-418F-8163-9F379C9F7166</Id>
    </Features>
    <HostResources>
    <HostResource type="string">8758EB1A-9687-41FC-9319-AE867D46BA5C</HostResource>
    </HostResources>
    <PoolId type="string"></PoolId>
    <PreventIPSpoofing type="bool">False</PreventIPSpoofing>
    <TestReplicaPoolId type="string"></TestReplicaPoolId>
    <TestReplicaSwitchName type="string"></TestReplicaSwitchName>
    </Connection>
    <FriendlyName type="string">Network Adapter</FriendlyName>
    <IsConnected type="bool">True</IsConnected>
    <MacAddress type="string">00-15-5D-01-18-02</MacAddress>
    <MacAddressIsStatic type="bool">False</MacAddressIsStatic>
    <PortName type="string">E7F02418-A1EB-4FF9-84F8-BF461B2D00C6</PortName>
    <SwitchName type="string">8758EB1A-9687-41FC-9319-AE867D46BA5C</SwitchName>
    <VpciInstanceGuid type="string">{E9444985-111B-404A-82FE-48608A397676}</VpciInstanceGuid>
    </_a80e9c62-750a-4a6b-9548-d46677e806be_>
    <_ac6b8dc1-3257-4a70-b1b2-a9c9215659ad_>
    <base_board>
    <serial_number type="string">9595-3600-2199-6834-7686-3927-30</serial_number>
    </base_board>
    <bios_guid type="string">{B54BE7B5-05A4-4C4A-A2BD-D63272C7CCCD}</bios_guid>
    <bios_serial_number type="string">9595-3600-2199-6834-7686-3927-30</bios_serial_number>
    <boot>
    <device0 type="string">Optical</device0>
    <device1 type="string">HardDrive</device1>
    <device2 type="string">Network</device2>
    <device3 type="string">Floppy</device3>
    </boot>
    <chassis>
    <asset_tag type="string">8437-8592-0329-9603-9215-1886-12</asset_tag>
    <serial_number type="string">9595-3600-2199-6834-7686-3927-30</serial_number>
    </chassis>
    <num_lock type="bool">False</num_lock>
    <version type="integer">2</version>
    </_ac6b8dc1-3257-4a70-b1b2-a9c9215659ad_>
    <_db8b9818-b4bb-4725-b99d-b4612716b6b4_>
    <version type="integer">0</version>
    </_db8b9818-b4bb-4725-b99d-b4612716b6b4_>
    <global_settings>
    <devices>
    <allow_reduced_fc_redundancy type="bool">False</allow_reduced_fc_redundancy>
    <generation_id type="string">883d11122d9b7b2c521be0c045ef3760</generation_id>
    <storage_allow_full_scsi_command_set type="bool">False</storage_allow_full_scsi_command_set>
    </devices>
    <disk_merge_pending type="bool">False</disk_merge_pending>
    <metrics>
    <devicetype>
    <deviceinstance>
    <guid type="string">B637F346-6A0E-4DEC-AF52-BD70CB80A21D</guid>
    <metric>
    <enabled type="bool">False</enabled>
    <lastcomputedtime type="integer">0</lastcomputedtime>
    <peaktime type="integer">0</peaktime>
    <poolid type="string"></poolid>
    <resourcetypeid type="string">B637F347-6A0E-4DEC-AF52-BD70CB80A21D</resourcetypeid>
    <starttime type="integer">0</starttime>
    <typecode type="string">3F6F1051-C8FC-47EF-9821-C07240848748;0</typecode>
    <value type="integer">0</value>
    </metric>
    </deviceinstance>
    <guid type="string">B637F346-6A0E-4DEC-AF52-BD70CB80A21D</guid>
    </devicetype>
    <devicetype>
    <deviceinstance>
    <guid type="string">4764334D-E001-4176-82EE-5594EC9B530E</guid>
    <metric>
    <enabled type="bool">False</enabled>
    <lastcomputedtime type="integer">0</lastcomputedtime>
    <peaktime type="integer">0</peaktime>
    <poolid type="string"></poolid>
    <resourcetypeid type="string">4764334E-E001-4176-82EE-5594EC9B530E</resourcetypeid>
    <starttime type="integer">0</starttime>
    <typecode type="string">394DCE66-458F-4895-AE56-41D7C9602A49</typecode>
    <value type="integer">0</value>
    </metric>
    <metric>
    <enabled type="bool">False</enabled>
    <lastcomputedtime type="integer">0</lastcomputedtime>
    <peaktime type="integer">0</peaktime>
    <poolid type="string"></poolid>
    <resourcetypeid type="string">4764334E-E001-4176-82EE-5594EC9B530E</resourcetypeid>
    <starttime type="integer">0</starttime>
    <typecode type="string">FF85EA46-9933-4436-BE5D-C96827399966</typecode>
    <value type="integer">0</value>
    </metric>
    <metric>
    <enabled type="bool">False</enabled>
    <lastcomputedtime type="integer">0</lastcomputedtime>
    <peaktime type="integer">0</peaktime>
    <poolid type="string"></poolid>
    <resourcetypeid type="string">4764334E-E001-4176-82EE-5594EC9B530E</resourcetypeid>
    <starttime type="integer">0</starttime>
    <typecode type="string">04BDF59E-580D-4441-8828-FFFE44472D2D</typecode>
    <value type="integer">0</value>
    </metric>
    </deviceinstance>
    <guid type="string">4764334D-E001-4176-82EE-5594EC9B530E</guid>
    </devicetype>
    <devicetype>
    <deviceinstance>
    <guid type="string">83F8638B-8DCA-4152-9EDA-2CA8B33039B4</guid>
    <metric>
    <enabled type="bool">False</enabled>
    <lastcomputedtime type="integer">0</lastcomputedtime>
    <peaktime type="integer">0</peaktime>
    <poolid type="string"></poolid>
    <resourcetypeid type="string">70BB60D2-A9D3-46AA-B654-3DE53004B4F8</resourcetypeid>
    <starttime type="integer">0</starttime>
    <typecode type="string">AD29978B-AAB6-44AE-81CD-0609BF929F18;0\0\L</typecode>
    <value type="integer">0</value>
    </metric>
    </deviceinstance>
    <guid type="string">83F8638B-8DCA-4152-9EDA-2CA8B33039B4</guid>
    </devicetype>
    </metrics>
    <owner>
    <sid type="string">S-1-5-21-1940488291-1951097212-1584025624-1392</sid>
    </owner>
    <power>
    <host_shutdown>
    <action type="integer">1</action>
    </host_shutdown>
    <host_startup>
    <action type="integer">1</action>
    </host_startup>
    </power>
    <snapshots>
    <list>
    <size type="integer">0</size>
    </list>
    </snapshots>
    <unexpected_termination>
    <action type="integer">1</action>
    </unexpected_termination>
    <vhd_path_acled type="bool">True</vhd_path_acled>
    </global_settings>
    <manifest>
    <size type="integer">11</size>
    <vdev001>
    <device type="string">58f75a6d-d949-4320-99e1-a2a2576d581c</device>
    <flags type="integer">1</flags>
    <instance type="string">58F75A6D-D949-4320-99E1-A2A2576D581C</instance>
    <name type="string">Microsoft Synthetic Mouse</name>
    </vdev001>
    <vdev002>
    <device type="string">197f74e3-b84b-46de-8ae6-82f1cd181cdc</device>
    <flags type="integer">1</flags>
    <instance type="string">197F74E3-B84B-46DE-8AE6-82F1CD181CDC</instance>
    <name type="string">Microsoft Synthetic Keyboard</name>
    </vdev002>
    <vdev003>
    <device type="string">f3cf6965-e8d3-44a9-9b7d-a04245ea7525</device>
    <flags type="integer">1</flags>
    <instance type="string">F3CF6965-E8D3-44A9-9B7D-A04245EA7525</instance>
    <name type="string">Microsoft Synthetic Video</name>
    </vdev003>
    <vdev004>
    <device type="string">84eaae65-2f2e-45f5-9bb5-0e857dc8eb47</device>
    <flags type="integer">1</flags>
    <instance type="string">84EAAE65-2F2E-45F5-9BB5-0E857DC8EB47</instance>
    <name type="string">Microsoft Heartbeat Component</name>
    </vdev004>
    <vdev005>
    <device type="string">2a34b1c2-fd73-4043-8a5b-dd2159bc743f</device>
    <flags type="integer">1</flags>
    <instance type="string">2A34B1C2-FD73-4043-8A5B-DD2159BC743F</instance>
    <name type="string">Microsoft Key-Value Pair Exchange Component</name>
    </vdev005>
    <vdev006>
    <device type="string">9f8233ac-be49-4c79-8ee3-e7e1985b2077</device>
    <flags type="integer">1</flags>
    <instance type="string">9F8233AC-BE49-4C79-8EE3-E7E1985B2077</instance>
    <name type="string">Microsoft Shutdown Component</name>
    </vdev006>
    <vdev007>
    <device type="string">2497f4de-e9fa-4204-80e4-4b75c46419c0</device>
    <flags type="integer">1</flags>
    <instance type="string">2497F4DE-E9FA-4204-80E4-4B75C46419C0</instance>
    <name type="string">Microsoft Time Synchronization Component</name>
    </vdev007>
    <vdev008>
    <device type="string">5ced1297-4598-4915-a5fc-ad21bb4d02a4</device>
    <flags type="integer">1</flags>
    <instance type="string">5CED1297-4598-4915-A5FC-AD21BB4D02A4</instance>
    <name type="string">Microsoft VSS Component</name>
    </vdev008>
    <vdev009>
    <device type="string">6c5addb9-a11a-4e8e-84cb-e6208201db63</device>
    <flags type="integer">1</flags>
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    Elton Ji
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    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
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    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
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