"Hyperion" drop-down menu missing from MS Word 2003

Hello all,
I have an end user who has had their "Hyperion" drop-down menu go missing in MS Word. Other than telling them to re-install Smartview, does anyone know of an easy way for them to get the menu back? In Excel, this is a simple fix but it doesn't seem to be as straight-forward with Word. We are running EPM 11.1.1.3 and Office 2003.
Any feedback is very much appreciated.
Regards,
-Bob

Uninstall/re-install did not work. Here are the steps that were required to resolve the issue.
1. Open the MS Word 2007.
2. Click Office Button
3. Click “Word Options”
4. Select “Add-Ins”
5. At the bottom, select the option “Disabled items” for the option ‘Manage’ and click Go
6. Enable Smartview

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