Hyperion EPM server - web application service does not start

Hi All,
I installed and configured epm 11.1.2.2 on windows 2008 server. I was able to start all the services except "Hyperion EPM server - web application" everytim I start the service I am getting an error "some services start and stop as they are not used by any other programs and applications'.
I reconfigured the web server and deployed the application server again but still I am having the same issue.
I was not able to see planning from the navigate of workspace and I am getting errors while trying to start the web analysis.
Can anyone please let me know where I am doing wrong..
Thanks a lot!

Hi John,
we deployed workspace, financial reporting, web analysis, shared services, planning web applications. we were able to access most of them except "web analysis".
we are getting an error while trying to login Web analysis "when starting web anaysis an error occured while initalizing startup options".
I have HP BL480 32 gb of RAM.
I am not getting any error while configuring but I am getting the error when trying toi start the service.
here are the log files for web analysis
[2012-07-20T15:51:20.714-04:00] [WebAnalysis0] [WARNING] [] [oracle.webanalysis] [tid: 192] [userId: <anonymous>] [ecid: 0000JY_wS67DoYdpxc4EyW1G2Qia000028,0] [SRC_CLASS: com.hyperion.analyzer.utils.general.HYAURLParamHandler] [APP: WEBANALYSIS#11.1.2.0] [SRC_METHOD: getAnalyzerBaseURL] AnalyzerBaseURL=http://ftldhyptest1.citrite.net:28080/WebAnalysis
[2012-07-20T15:51:20.718-04:00] [WebAnalysis0] [WARNING] [] [oracle.webanalysis] [tid: 192] [userId: <anonymous>] [ecid: 0000JY_wS67DoYdpxc4EyW1G2Qia000028,0] [SRC_CLASS: com.hyperion.analyzer.utils.general.HYAURLParamHandler] [APP: WEBANALYSIS#11.1.2.0] [SRC_METHOD: getAnalyzerBaseURL] AnalyzerBaseURL=http://ftldhyptest1.citrite.net:28080/WebAnalysis
Thanks a lot!
Edited by: user608296 on Jul 20, 2012 12:54 PM

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Detailed IFix information: No IFixes applied to this build
Host Operating System is Windows Server 2003, version 5.2 build 3790 Service Pack 2
Java version = 1.5.0, Java Compiler = j9jit23, Java VM name = IBM J9 VM
was.install.root = D:\IBM\WebSphere\AppServer
user.install.root = D:\Web\HEA\DEPLOY~1\WEBSPH~1\profile
Java Home = D:\IBM\WebSphere\AppServer\java\jre
ws.ext.dirs = D:\IBM\WebSphere\AppServer/java/lib;D:\Web\HEA\DEPLOY~1\WEBSPH~1\profile/classes;D:\IBM\WebSphere\AppServer/classes;D:\IBM\WebSphere\AppServer/lib;D:\IBM\WebSphere\AppServer/installedChannels;D:\IBM\WebSphere\AppServer/lib/ext;D:\IBM\WebSphere\AppServer/web/help;D:\IBM\WebSphere\AppServer/deploytool/itp/plugins/com.ibm.etools.ejbdeploy/runtime
Classpath = D:\Web\HEA\DEPLOY~1\WEBSPH~1\profile/properties;D:\IBM\WebSphere\AppServer/properties;D:\IBM\WebSphere\AppServer/lib/startup.jar;D:\IBM\WebSphere\AppServer/lib/bootstrap.jar;D:\IBM\WebSphere\AppServer/lib/j2ee.jar;D:\IBM\WebSphere\AppServer/lib/lmproxy.jar;D:\IBM\WebSphere\AppServer/lib/urlprotocols.jar;D:\IBM\WebSphere\AppServer/deploytool/itp/batchboot.jar;D:\IBM\WebSphere\AppServer/deploytool/itp/batch2.jar;D:\IBM\WebSphere\AppServer/java/lib/tools.jar;D:\Web\HEA\common\config\9.5.0.0\lib\hit-config.jar;D:\Web\HEA\common\config\9.5.0.0\lib\hit-common.jar;D:\Web\HEA\common\SAP\lib;D:\Web\HEA\deployments\WebSphere6\SharedServices9\config;D:\Web\HEA\common\JDBC\DataDirect\3.7\lib\hyjdbc.jar;D:\Web\HEA\common\JakartaCommons\commons-pool-1.3.jar;D:\Web\HEA\common\JakartaCommons\commons-dbcp-1.2.1.jar
Java Library path = D:\IBM\WebSphere\AppServer\java\jre\bin;.;D:\IBM\WebSphere\AppServer\java\jre\bin;D:\Web\HEA\common\SAP\bin;D:\Web\HEA\common\CSS\9.5.0.0\bin;D:\Web\HEA\common\CSS\9.5.0.0\bin;D:\Web\HEA\products\Essbase\EssbaseClient\bin;D:\Web\HEA\products\Essbase\EssbaseClient;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;D:\Web\HEA\common\ODBC-64\Merant\5.2\Drivers;D:\Web\HEA\products\Essbase\eas\console\bin;D:\Web\HEA\products\Essbase\eas\server\bin;C:\Program Files (x86)\Windows Imaging\;d:\PROGRA~1\BMCSOF~1\Patrol3\bin;D:\IBM\WebSphere\AppServer\bin;D:\IBM\WebSphere\AppServer\java\bin;D:\IBM\WebSphere\AppServer\java\jre\bin;D:\Web\HEA\common\config\9.5.0.0;D:\Web\HEA\products\Essbase\EssbaseClient\bin;D:\Web\HEA\products\Essbase\EssbaseClient;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;D:\Web\HEA\common\ODBC-64\Merant\5.2\Drivers;D:\Web\HEA\products\Essbase\eas\console\bin;D:\Web\HEA\products\Essbase\eas\server\bin;D:\Web\HEA\common\CSS\9.5.0.0\bin;D:\Web\HEA\products\Essbase\EssbaseClient\bin;D:\Web\HEA\products\Essbase\EssbaseClient;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;D:\Web\HEA\common\ODBC-64\Merant\5.2\Drivers;D:\Web\HEA\products\Essbase\eas\console\bin;D:\Web\HEA\products\Essbase\eas\server\bin;C:\Program Files (x86)\Windows Imaging\;d:\PROGRA~1\BMCSOF~1\Patrol3\bin
************* End Display Current Environment *************
[2/20/13 9:45:09:876 EST] 0000000a ManagerAdmin I TRAS0017I: The startup trace state is *=info.
[2/20/13 9:45:10:220 EST] 0000000a ManagerAdmin I TRAS0111I: The message IDs that are in use are deprecated
[2/20/13 9:45:10:361 EST] 0000000a AdminInitiali A ADMN0015I: The administration service is initialized.
[2/20/13 9:45:11:470 EST] 0000000a PluginConfigS I PLGC0057I: The plug-in configuration service started successfully.
[2/20/13 9:45:11:486 EST] 0000000a ManagedObject I Processing extension point com.ibm.wsspi.extension.managed-object-metadata-collector
[2/20/13 9:45:11:595 EST] 0000000a WorkSpaceMana A WKSP0500I: Workspace configuration consistency check is false.
[2/20/13 9:45:11:736 EST] 0000000a SSLComponentI I CWPKI0001I: SSL service is initializing the configuration
[2/20/13 9:45:12:205 EST] 0000000a ServiceLogger I com.ibm.ws.ffdc.IncidentStreamImpl initialize FFDC0009I: FFDC opened incident stream file D:\Web\HEA\DEPLOY~1\WEBSPH~1\profile\logs\ffdc\SharedServices9_0000000a_13.02.20_09.45.12_0.txt
[2/20/13 9:45:12:267 EST] 0000000a ServiceLogger I com.ibm.ws.ffdc.IncidentStreamImpl resetIncidentStream FFDC0010I: FFDC closed incident stream file D:\Web\HEA\DEPLOY~1\WEBSPH~1\profile\logs\ffdc\SharedServices9_0000000a_13.02.20_09.45.12_0.txt
[2/20/13 9:45:12:267 EST] 0000000a SSLComponentI E CWPKI0011E: Failed to load security.xml resource from cell. The exception is org.xml.sax.SAXParseException: Premature end of file.

I have had this exact issue and it is caused by a corrupt security.xml file in Websphere. (This was in our System 9 environment)
I navigated to D:\Hyperion\deployments\Websphere6\profile\config\cells\hyslCell
and replaced the old security.xml file with a non 0 kb file from backup and restarted the services and it corrected the issue.
Hope that helps!

Hyperion 11.1.1.3 Shares Services does not start

Hi,
We are on RHEL LINUX 5 and essbase 11.1.1.3, web logic 9.2
We did a installation and configured every thing went on well.we started all the services and every thing was working good.
when we reboot the server and try to start the Shared services .
Here comes the problem our shared service is not starting.It showing up some error.
please find the error below when we start the shared service.
CMSException occur while getting the products published content for application name: APS-9.5.0 registerFileName: APS_essbase-6001.iad6.amazon.com_91999.instance : Refer log in debug mode for details
CMSException occur while getting the products published content for application name: BPM-9.5.0 registerFileName: BPM_20695.instance : Refer log in debug mode for details
CMSException occur while getting the products published content for application name: ESB-11.1.1 registerFileName: Analytic Servers:essbase-6001.iad6.amazon.com:1.instance : Refer log in debug mode for details
CMSException occur while getting the products published content for application name: ESBAPP-11.1.1 registerFileName: ASOsamp_essbase-6001.iad6.amazon.com_1.instance : Refer log in debug mode for details
CMSException occur while getting the products published content for application name: HREG-9.5.0 registerFileName: HREG.Instance : Refer log in debug mode for details
CMSException occur while getting the products published content for application name: HUB-9.5.0 registerFileName: HSS.Instance : Refer log in debug mode for details"
Please let us know how to fix this issue.
Thanks
Vamsi

Have you met the prereqs:
When creating a Microsoft SQL Server database for use as a repository, ensure that you set these options:
Set READ_COMMITTED_SNAPSHOT = ON
Set ALLOW_SNAPSHOT_ISOLATION = ON
Also worth checking out the following Oracle Support doc:
Unable to Start EPMA Process Manager Service When Using SQL Server Named Instance or Non Standard Port (Doc ID 1162697.1)
Cheers
John
http://john-goodwin.blogspot.com/

Server service does not start, error 1075

"Could not start the Server service on Local Computer - Error 1075: The dependency service does not exist or has been marked for deletion"
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Srv]
"Type"=dword:00000002
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"Tag"=dword:00000006
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
52,00,49,00,56,00,45,00,52,00,53,00,5c,00,73,00,72,00,76,00,2e,00,73,00,79,\
00,73,00,00,00
"DisplayName"="Srv"
"Group"="Network"
"Description"="Srv"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Srv\Security]
"Security"=hex:01,00,14,80,b8,00,00,00,c4,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,88,00,06,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,04,00,00,00,00,\
00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,00,00,14,00,00,01,\
00,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,02,00,01,02,00,\
00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,05,12,00,00,00,\
01,01,00,00,00,00,00,05,12,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Srv\Enum]
"0"="Root\\LEGACY_SRV\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT]
"Type"=dword:00000001
"Start"=dword:00000001
"ErrorControl"=dword:00000001
"Tag"=dword:00000005
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
52,00,49,00,56,00,45,00,52,00,53,00,5c,00,6e,00,65,00,74,00,62,00,74,00,2e,\
00,73,00,79,00,73,00,00,00
"DisplayName"="NetBios over Tcpip"
"Group"="PNP_TDI"
"DependOnService"=hex(7):54,00,63,00,70,00,69,00,70,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"Description"="NetBios over Tcpip"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Linkage]
"OtherDependencies"=hex(7):54,00,63,00,70,00,69,00,70,00,00,00,00,00
"Bind"=hex(7):5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,54,00,63,00,70,\
00,69,00,70,00,5f,00,7b,00,45,00,42,00,33,00,44,00,36,00,31,00,41,00,42,00,\
2d,00,43,00,30,00,43,00,38,00,2d,00,34,00,38,00,35,00,35,00,2d,00,41,00,37,\
00,45,00,38,00,2d,00,42,00,46,00,38,00,38,00,32,00,36,00,33,00,37,00,32,00,\
30,00,41,00,31,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,\
00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,43,00,36,00,39,00,31,00,43,00,\
30,00,42,00,35,00,2d,00,30,00,38,00,35,00,41,00,2d,00,34,00,35,00,41,00,41,\
00,2d,00,39,00,36,00,42,00,35,00,2d,00,35,00,41,00,43,00,36,00,44,00,33,00,\
37,00,35,00,35,00,36,00,33,00,39,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,\
00,63,00,65,00,5c,00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,38,00,34,00,\
38,00,38,00,33,00,35,00,46,00,34,00,2d,00,33,00,37,00,41,00,41,00,2d,00,34,\
00,32,00,44,00,39,00,2d,00,41,00,34,00,45,00,31,00,2d,00,34,00,41,00,46,00,\
32,00,43,00,44,00,44,00,30,00,31,00,37,00,35,00,30,00,7d,00,00,00,5c,00,44,\
00,65,00,76,00,69,00,63,00,65,00,5c,00,54,00,63,00,70,00,69,00,70,00,5f,00,\
7b,00,45,00,38,00,33,00,34,00,42,00,34,00,41,00,38,00,2d,00,37,00,37,00,31,\
00,46,00,2d,00,34,00,31,00,37,00,42,00,2d,00,38,00,33,00,46,00,39,00,2d,00,\
39,00,39,00,39,00,32,00,42,00,38,00,41,00,43,00,41,00,43,00,45,00,42,00,7d,\
00,00,00,00,00
"Route"=hex(7):22,00,54,00,63,00,70,00,69,00,70,00,22,00,20,00,22,00,7b,00,45,\
00,42,00,33,00,44,00,36,00,31,00,41,00,42,00,2d,00,43,00,30,00,43,00,38,00,\
2d,00,34,00,38,00,35,00,35,00,2d,00,41,00,37,00,45,00,38,00,2d,00,42,00,46,\
00,38,00,38,00,32,00,36,00,33,00,37,00,32,00,30,00,41,00,31,00,7d,00,22,00,\
00,00,22,00,54,00,63,00,70,00,69,00,70,00,22,00,20,00,22,00,7b,00,43,00,36,\
00,39,00,31,00,43,00,30,00,42,00,35,00,2d,00,30,00,38,00,35,00,41,00,2d,00,\
34,00,35,00,41,00,41,00,2d,00,39,00,36,00,42,00,35,00,2d,00,35,00,41,00,43,\
00,36,00,44,00,33,00,37,00,35,00,35,00,36,00,33,00,39,00,7d,00,22,00,00,00,\
22,00,54,00,63,00,70,00,69,00,70,00,22,00,20,00,22,00,4e,00,64,00,69,00,73,\
00,57,00,61,00,6e,00,49,00,70,00,22,00,00,00,00,00
"Export"=hex(7):5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,\
00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,45,00,42,00,\
33,00,44,00,36,00,31,00,41,00,42,00,2d,00,43,00,30,00,43,00,38,00,2d,00,34,\
00,38,00,35,00,35,00,2d,00,41,00,37,00,45,00,38,00,2d,00,42,00,46,00,38,00,\
38,00,32,00,36,00,33,00,37,00,32,00,30,00,41,00,31,00,7d,00,00,00,5c,00,44,\
00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,\
54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,43,00,36,00,39,00,31,00,43,00,30,\
00,42,00,35,00,2d,00,30,00,38,00,35,00,41,00,2d,00,34,00,35,00,41,00,41,00,\
2d,00,39,00,36,00,42,00,35,00,2d,00,35,00,41,00,43,00,36,00,44,00,33,00,37,\
00,35,00,35,00,36,00,33,00,39,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,\
63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,\
00,70,00,5f,00,7b,00,38,00,34,00,38,00,38,00,33,00,35,00,46,00,34,00,2d,00,\
33,00,37,00,41,00,41,00,2d,00,34,00,32,00,44,00,39,00,2d,00,41,00,34,00,45,\
00,31,00,2d,00,34,00,41,00,46,00,32,00,43,00,44,00,44,00,30,00,31,00,37,00,\
35,00,30,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,\
00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,\
45,00,38,00,33,00,34,00,42,00,34,00,41,00,38,00,2d,00,37,00,37,00,31,00,46,\
00,2d,00,34,00,31,00,37,00,42,00,2d,00,38,00,33,00,46,00,39,00,2d,00,39,00,\
39,00,39,00,32,00,42,00,38,00,41,00,43,00,41,00,43,00,45,00,42,00,7d,00,00,\
00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters]
"NbProvider"="_tcp"
"NameServerPort"=dword:00000089
"CacheTimeout"=dword:000927c0
"BcastNameQueryCount"=dword:00000003
"BcastQueryTimeout"=dword:000002ee
"NameSrvQueryCount"=dword:00000003
"NameSrvQueryTimeout"=dword:000005dc
"Size/Small/Medium/Large"=dword:00000001
"SessionKeepAlive"=dword:0036ee80
"TransportBindName"="\\Device\\"
"EnableLMHOSTS"=dword:00000001
"EnableProxy"=dword:00000002
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters\Interfaces]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters\Interfaces\Tcpip_{848835F4-37AA-42D9-A4E1-4AF2CDD01750}]
"NameServerList"=hex(7):00,00,00,00
"RASFlags"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters\Interfaces\Tcpip_{C691C0B5-085A-45AA-96B5-5AC6D3755639}]
"NameServerList"=hex(7):00,00
"NetbiosOptions"=dword:00000002
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters\Interfaces\Tcpip_{E834B4A8-771F-417B-83F9-9992B8ACACEB}]
"NameServerList"=hex(7):00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters\Interfaces\Tcpip_{EB3D61AB-C0C8-4855-A7E8-BF88263720A1}]
"NameServerList"=hex(7):00,00
"NetbiosOptions"=dword:00000002
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Security]
"Security"=hex:01,00,14,80,e8,00,00,00,f4,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,b8,00,08,00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,\
05,0b,00,00,00,00,00,18,00,9d,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,\
23,02,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,\
02,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,25,02,\
00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,00,00,14,\
00,40,00,00,00,01,01,00,00,00,00,00,05,13,00,00,00,00,00,14,00,40,00,00,00,\
01,01,00,00,00,00,00,05,14,00,00,00,00,00,18,00,9d,01,02,00,01,02,00,00,00,\
00,00,05,20,00,00,00,2c,02,00,00,01,01,00,00,00,00,00,05,12,00,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Enum]
"0"="Root\\LEGACY_NETBT\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
c:\windows\system32\drivers
srv.sys
5.2.3790.4832 (srv03_sp2_gdr.110217-0526)
mrxsmb.sys
5.2.3790.4883 (srv03_sp2_gdr.110706-0334)
rdbss.sys
5.2.3790.4671 (srv03_sp2_gdr.100224-1541)

Hi jenhwa,
Please run
sfc /scannow command to scan all protected system files. Any find?
In addition, please type
Regedit in RUN to open Registry Editor, then follow the path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer
Please right-click the
DependOnService entry, and then click "Modify...".
In the Value data box, please check if just has
SamSSand
Srv services.
In addition, please check the System event log if find relevant errors.
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Hyperion EPM server - web application service does not start

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