Hyperion Financial Reporting PDF Preview

Hello,
We are currently having an issue related to hyperion workspace, we are unable to see hyperion financial reports in PDF preview, only HTML view we can see, is there any possible solution for this issue. We are using system 9.3 ; windows environment, If you need more information please let me know, Any help would be great.
Thank you,
T.Khan

Error I found on log file.
12-17 00:11:30 ERROR PrintServer     Error No: 3006com.hyperion.reporting.util.HyperionReportException: Could not find information about PDF generation for instance number:
     at com.hyperion.reporting.printserver.PrintServer.getOutputFileName(Unknown Source)
     at sun.reflect.GeneratedMethodAccessor26.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
     at java.lang.reflect.Method.invoke(Unknown Source)
     at sun.rmi.server.UnicastServerRef.dispatch(Unknown Source)
     at sun.rmi.transport.Transport$1.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     at sun.rmi.transport.Transport.serviceCall(Unknown Source)
     at sun.rmi.transport.tcp.TCPTransport.handleMessages(Unknown Source)
     at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)

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just to clarify
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Neville,
Page 48 of this link
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Edited by: naaaate on 01-Apr-2011 09:22
Edited by: naaaate on 01-Apr-2011 09:41
Edited by: naaaate on 01-Apr-2011 09:42
Edited by: naaaate on 01-Apr-2011 09:42

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Page 48 of this link
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Page 48 of this link
http://download.oracle.com/docs/cd/E10530_01/doc/epm.931/hs_windows_install.pdf
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Hyperion Financial Reporting PDF Preview

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