Hyperion IR BQY job run successful few month but recently failed to export pdf and sending email

Question

Anyone have encountered the problem that the BQY jobs which are running more than 3 years successfully. But recently no one update the report, but the job export keep failing to send result pdf to receivers intermittently.
It shouldn't be BQY job itself problem. Because this job has running years and fine. Only recent days comes out this problem. And user manually run the report can also be successful.
After checking the server log, find out that Hyperion IR retrieved data successfully but export-excel/bqy type file all works except pdf format. And in one week, some day it works fine. Some day it failed.
Trace in workspace job schedule log, it saying:
Emailing section 'xxxxxx' as 'PDF' to:
[email protected]
[email protected]
Export failed with unknown error.
And checked the server_message_IRJobService.log it just saying:
Error in export.[[
And
TCApp::ExecuteJavaScript failed:
We stuck at this error for a period of time. Anyone can help? Oracle Support has mentioned it might be system performance issue. Will keep an eye on this issue, to see any solution can be find.

Answer 1

Hi RamKumar,
Thank you very much for your inputs. We haven't tried
Increase the memory for the Hyperion Framework Services
will test and see if it can solve the problem. For 'Hyperion Framework Service', do you mean 'Reporting and Analysis Framework'?
We only tried increase the parameter of "Job Service" and "Intelligence Service" which called Dynamic Service Properties set to "PROCESS_MEMORY_LIMIT=2500MB". But seems hyperion this 32bit application only can reach to 2047MB.
Our EPM version is 11.1.2.1.600.07.
a. We have increased the memory from 24G to 48G and add more memory for JobService (now it has 2 GB memory).
     For the provided solution.
     Set the filters in the query to return smaller amount of data
     We are still working on, but it seems slightly solve the "Error in export" problem.
b. We have confirmed the SMTP Server configuration is correct. So this solution not fit for our case. As the trouble job has been running more than 3 years, until recent month it starts with this error. And the job failed this error only happens intermittently e.g. Monday,Tuesday,Friday it all works fine(Proved the job it self is OK) but Wednesday some period, it failed to export. So we are thinking it might the hyperion performance issue.
For the KM reference:
Interactive Reporting (IR) Jobs do not Send Emails. Error: "Export failed. Error Sending Mail" (Doc ID 1401854.1)
We have already read and checked, we do have correct configuration.
Interactive Reporting Job Completing With Javascript Errors - Not Producing Excel Output (Doc ID 1065483.1)
Our case is customer can successful extract data and send excel/bqy result to customer with no problem. But it failed to send pdf result sometime.
Thanks and Regards,
Erica