Hyperion Reports Services stop

Hello
We are having an issue while running Oracle Hyperion Financial Reporting 11.1.2.674 on Win 2003 R2 X64 os.
Every so often the report services stop and with it suspend the workspace services too. We can get the workspace restarted but not the reports. The only solution so far has been to either restart the server, which doesn't always work or re-install Hyperion Reports. Now, I was told that it is an undocumented feature in this release and there is nothing we can do.
I find that hard to believe so I'd like to know if anyone is experiencing strange services related issues, that cannot be explained. And if so has anyone got any ideas as to what could be causing this problem.
I realise it's difficult as this does not happen all the time, but is certainly has a regular pattern to it. The server is regularly restarted as a standard procedure.
If any one has any wise answers we could try I would appreciate it.
Thank you in advance.
Anna

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Memory in use[3208 kb] = Total memory available[143589 kb] - Free memory availab
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Memory in use[3208 kb] = Total memory available[143589 kb] - Free memory availab
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Database configuration test passed.
07 Apr 2010 06:15:42 - org.apache.slide.common.Domain - INFO - Auto-Initializing
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07-Apr-2010 06:16:01 org.quartz.impl.jdbcjobstore.JobStoreSupport cleanVolatileT
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07-Apr-2010 06:16:01 org.quartz.impl.jdbcjobstore.JobStoreSupport recoverJobs
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07-Apr-2010 06:16:01 org.quartz.impl.jdbcjobstore.JobStoreSupport recoverJobs
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07-Apr-2010 06:16:01 org.quartz.impl.jdbcjobstore.JobStoreTX initialize
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07-Apr-2010 06:16:01 org.quartz.core.QuartzScheduler start
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07-Apr-2010 06:16:03 org.apache.struts.tiles.TilesPlugin initDefinitionsFactory
INFO: Factory already exists for module ''. The factory found is from module ''.
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07-Apr-2010 06:16:03 org.apache.struts.tiles.TilesPlugin initDefinitionsFactory
INFO: Factory already exists for module ''. The factory found is from module ''.
No new creation.
07-Apr-2010 06:16:03 org.apache.struts.validator.ValidatorPlugIn initResources
INFO: Loading validation rules file from '/WEB-INF/css/validator-rules.xml'
07-Apr-2010 06:16:03 org.apache.struts.validator.ValidatorPlugIn initResources
INFO: Loading validation rules file from '/WEB-INF/css/css-custom-validator-rule
s.xml'
07-Apr-2010 06:16:03 org.apache.struts.validator.ValidatorPlugIn initResources
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Shared Services Initialized Successfully
07-Apr-2010 06:16:04 org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-58080
07-Apr-2010 06:16:04 org.apache.jk.common.ChannelSocket init
INFO: JK2: ajp13 listening on /0.0.0.0:58082
07-Apr-2010 06:16:04 org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/32 config=null
07-Apr-2010 06:16:04 org.apache.catalina.startup.Catalina start
INFO: Server startup in 27078 ms
Memory in use[9199 kb] = Total memory available[228524 kb] - Free memory availab
le[219325 kb]
Memory in use[9199 kb] = Total memory available[228524 kb] - Free memory availab
le[219325 kb]
Memory in use[9198 kb] = Total memory available[224198 kb] - Free memory availab
le[215000 kb]
Memory in use[9198 kb] = Total memory available[224198 kb] - Free memory availab
le[215000 kb]
Memory in use[9196 kb] = Total memory available[226885 kb] - Free memory availab
le[217689 kb]
Memory in use[9196 kb] = Total memory available[226885 kb] - Free memory availab
le[217689 kb]
Memory in use[8639 kb] = Total memory available[224198 kb] - Free memory availab
le[215559 kb]
Memory in use[8639 kb] = Total memory available[224198 kb] - Free memory availab
le[215559 kb]
Memory in use[8355 kb] = Total memory available[225574 kb] - Free memory availab
le[217219 kb]
Memory in use[8355 kb] = Total memory available[225574 kb] - Free memory availab
le[217219 kb]
Memory in use[8328 kb] = Total memory available[224198 kb] - Free memory availab
le[215870 kb]
Memory in use[8328 kb] = Total memory available[224198 kb] - Free memory availab
le[215870 kb]
Memory in use[8328 kb] = Total memory available[224788 kb] - Free memory availab
le[216460 kb]
Memory in use[8328 kb] = Total memory available[224788 kb] - Free memory availab
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Memory in use[8328 kb] = Total memory available[224198 kb] - Free memory availab
le[215870 kb]
Memory in use[8328 kb] = Total memory available[224198 kb] - Free memory availab
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Memory in use[8328 kb] = Total memory available[224526 kb] - Free memory availab
le[216198 kb]
Memory in use[8328 kb] = Total memory available[224526 kb] - Free memory availab
le[216198 kb]
Memory in use[8328 kb] = Total memory available[224460 kb] - Free memory availab
le[216132 kb]
Memory in use[8328 kb] = Total memory available[224460 kb] - Free memory availab
le[216132 kb]

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If you have any feedback on our support, please click
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Mike Yin
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when I start the service "hyperion reporting service1" the system sent a message "The Hyperion S) BI+ 9.3Interactive Reporting Service 1 service on local computer startedand then stopped. Some services stop automatically if they have nowork to do, for example, the Performance Logs and Alertsservice."
The description for Event ID ( 0 ) in Source ( HyS9IRSvc1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Failed to launch the server agent..
The description for Event ID ( 0 ) in Source ( HyS9IRSvc1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service Starting.
The description for Event ID ( 0 ) in Source ( HyS9IRSvc1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: D:\Hyperion\BIPlus\bin\RMService8.exe -DN HyS9IRSvc1 -L D:\Hyperion\BIPlus\bin -P startIRM.bat -MS ProcessMonitor".
Core services are starting but IR service is not startiing
Windows 2003 server
Hyperion 9.3.1
Please help
Thanks
Radhika
Edited by: Radhika M on Dec 23, 2010 6:46 AM

You need to look at the Hyperion logs to see if there is anything informative there. I don't have a 9.3 system any more and I can't remember where the logs are stored - things have changed quite markedly with 11.1.
You could also try starting the service from the command line using sc or you could try issuing the command that the service is using. Either way you should get more information than the is being reported via the Event Log.

Hyperion Reports Services stop

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