Hyperion Shared Services issue

Hi All,
We use Hyperion Planning 9.3.0.1. The servers were restarted yesterday and the services were started manually in the correct sequence. But I am having issues with MSAD users not been able to logon.
When I looked at the Shared Services I tried searching for user/groups in the MSAD directory but it says communication error. I understand that it could be a change in the MSAD configuration that might have broken the link, however when I look at the log file I find the following entries:
2009-04-27 14:25:28,141 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/workspace: Refer log in debug mode for details
2009-04-27 14:25:49,032 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:10080/eas: Refer log in debug mode for details
2009-04-27 14:25:53,188 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/HyperionPlanning/: Refer log in debug mode for details
2009-04-27 14:25:57,344 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/workspace: Refer log in debug mode for details
2009-04-27 14:26:19,109 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:10080/eas: Refer log in debug mode for details
2009-04-27 14:26:23,594 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/HyperionPlanning/: Refer log in debug mode for details
2009-04-27 14:26:28,313 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/workspace: Refer log in debug mode for details
2009-04-27 14:26:49,203 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:10080/eas: Refer log in debug mode for details
2009-04-27 14:26:53,453 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/HyperionPlanning/: Refer log in debug mode for details
2009-04-27 14:26:57,937 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/workspace: Refer log in debug mode for details
2009-04-27 14:27:10,687 [Timer-0] ERROR com.hyperion.cas.web.util.memory.CASUsedMemoryTracker.run(CASUsedMemoryTracker.java:27) - Memory in use[12880 kb] = Total memory available[793837 kb] - Free memory available[780957 kb]
2009-04-27 14:27:18,937 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:10080/eas: Refer log in debug mode for details
2009-04-27 14:27:22,984 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/HyperionPlanning/: Refer log in debug mode for details
2009-04-27 14:27:27,140 [Timer-1] ERROR com.hyperion.cas.server.task.CASInActiveContextPingerTask.run(CASInActiveContextPingerTask.java:52) - IOException occured while pinging app with registered context path: http://servername:19000/workspace: Refer log in debug mode for details
Recently there was an exercise done to change the Java heap size settings. I am wondering if it is related to that.
Thanks in advance,
Amol
Edited by: AmolDatt on Apr 27, 2009 7:05 PM

Hi,
Those error messages usually happen when Shared Services has just started up and before the other services have started, it sends out a ping to see if it gets a response from the other application servers, the pings will fail until the other services have started, once they have started them messages should disappear.
I would check that if any changes have happened to your MSAD or the account that shared services uses.
Cheers
John
http://john-goodwin.blogspot.com/

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    at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
    at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
    at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
    at java.awt.Container.dispatchEventImpl(Unknown Source)
    at java.awt.Window.dispatchEventImpl(Unknown Source)
    at java.awt.Component.dispatchEvent(Unknown Source)
    at java.awt.EventQueue.dispatchEvent(Unknown Source)
    at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
    at java.awt.EventDispatchThread.run(Unknown Source)

I am configuring Hyperion System 9 on Oracle 11 g. I am not configuring against any IP. If it so how to resolve it.
# listener.ora Network Configuration File: C:\app\Cristiano\product\11.2.0\dbhome_1\network\admin\listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
    (SID_DESC =
      (SID_NAME = CLRExtProc)
      (ORACLE_HOME = C:\app\Cristiano\product\11.2.0\dbhome_1)
      (PROGRAM = extproc)
      (ENVS = "EXTPROC_DLLS=ONLY:C:\app\Cristiano\product\11.2.0\dbhome_1\bin\oraclr11.dll")
LISTENER =
(DESCRIPTION_LIST =
    (DESCRIPTION =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
      (ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))
ADR_BASE_LISTENER = C:\app\Cristiano

Hyperion Shared Services Configuration Error with Weblogic 9.2

Hi All,
I have been trying to configure Hyperion Shared Services 9.3.1 with Weblogic Ver 9.2
During configuration of the Database and the Application Server, I select Manual Configuration option on Weblogic 9
However, it returns a configuration failure everytime of the Database.
In my case, the DB used is SQL 2005.
Can someone, please advise me.
Thanks in advance
Regards,
Apo

Hi Apo,
Check the configtool.log in the logs/config folder and post the error message that is being returned.
Thanks
Nick

Hyperion Shared Services (WebHal) user retrieval - slow

Hi,
I applied the Hyperion Shared service patch 9.3.1
After that i am noticing a significant decrease in the user retrieval response time.
Will deleting the users help me in any way ?
Could you anyone point me as to how could i increase the response time ?
Thanks,
COldFIre
Edited by: coldfire on Sep 15, 2010 9:17 PM

Did you notice this behavior with nativ openldap or with an external directory ?

Hyperion Shared Services issue

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