Hyperion Smartview 9.3.1.5 performance issues

Hi All,
We have recently started using Hyperion Smartview 9.3.1.5 in our office and all users are facing following issues.
1) Whenever a workbook containing smartview form is saved and closed and then opened again then it takes lot of time to refresh.
2) It takes to long to update links in a workbook of a smartview form.
As far as first issue is concerned i investigated the issue and then wrote a excel macro to resolve this issue, which is as follows.
Sub Test ()
Application.Screenupdating = False
HypmenuVRefresh
Application.Screenupdating = True.
But there was no imporvement it was still taking too long to refresh.
and as far as 2nd issue is concerned i unable to find anything for it so far.
Please expedite.

Hi John,
I am using this application in my office and they have recently migrated to 9.3.1.5 version. Can you please suggest me any quick fix or solutions for the above mentioned issues. Please let me know if we can do something for this as i need to spend lot of time in the system for uploading numbers.
Regards,
Abhay

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    (picture 1)
    Disk Introduction
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    (picture 3)
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    (picture 8)
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    Hello,
    I just want to reiterate that we are very committed to working on
    this issue, and that our goal is to find out the root of the problem. But
    first I'd like to narrow down the avenues by process of elimination.
    Open Cursor is something that is commonly used in today's RDBMS. I
    know that you must test your query in ISQL using some kind of execute
    immediate, but Sybase should be able to handle an open cursor. I was
    wondering if your Sybase expert commented on the fact that the server is
    not responding to commonly used command like 'open cursor'. According to
    our developer, we are merely following the API from Sybase, and open cursor
    is not something that particularly slows down a query for several minutes
    (except maybe the very first time). The logs show that Forte is waiting for
    a status from the DB server. Actually, using prepared statements and open
    cursor ends up being more efficient in the long run.
    Some questions:
    1) Have you tried to do a prepared statement with open cursor in your ISQL
    session? If so, did it have the same slowness?
    2) How big is the table you are querying? How many rows are there? How many
    are returned?
    3) When there is a hang in Forte, is there disk-spinning or CPU usage in
    the database server side? On the Forte side? Absolutely no activity at all?
    We actually have a Sybase set-up here, and if you wish, we could test out
    your database and Forte PEX here. Since your queries seems to be running
    off of only one table, this might be the best option, as we could look at
    everything here, in house. To do this:
    a) BCP out the data into a flat file. (character format to make it portable)
    b) we need a script to create the table and indexes.
    c) the Forte PEX file of the app to test this out.
    d) the SQL staement that you issue in ISQL for comparison.
    If the situation warrants, we can give a concrete example of
    possible errors/bugs to a developer. Dial-in is still an option, but to be
    able to look at the TOOL code, database setup, etc. without the limitations
    of dial-up may be faster and more efficient. Please let me know if you can
    provide this, as well as the answers to the above questions, or if you have
    any questions.
    Regards,
    At 08:05 AM 3/30/00 -0500, Sharma, Sandeep wrote:
    James, Ken:
    FYI, see attached response from our Sybase expert, Dani Sasmita. She has
    already tried what you suggested and results are enclosed.
    ++
    Sandeep
    -----Original Message-----
    From: SASMITA, DANIAR
    Sent: Wednesday, March 29, 2000 6:43 PM
    To: Pyatetskiy, Alexander
    Cc: Sharma, Sandeep; Tenerelli, Mike
    Subject: Re: FW: Case 59063: Select using LIKE has performance
    issues
    w/ CTLIB and Forte 3M
    We did that trick already.
    When it is hanging, I can see what is doing.
    It is doing OPEN CURSOR. But not clear the exact statement of the cursor
    it is trying to open.
    When we run the query directly to Sybase, not using Forte, it is clearly
    not opening any cursor.
    And running it directly to Sybase many times, the response is always
    consistently fast.
    It is just when the query runs from Forte to Sybase, it opens a cursor.
    But again, in the Forte code, Alex is not using any cursor.
    In trying to capture the query,we even tried to audit any statementcoming
    to Sybase. Same thing, just open cursor. No cursor declaration anywhere.==============================================
    James Min
    Technical Support Engineer - Forte Tools
    Sun Microsystems, Inc.
    1800 Harrison St., 17th Fl.
    Oakland, CA 94612
    james.minsun.com
    510.869.2056
    ==============================================
    Support Hotline: 510-451-5400
    CUSTOMERS open a NEW CASE with Technical Support:
    http://www.forte.com/support/case_entry.html
    CUSTOMERS view your cases and enter follow-up transactions:
    http://www.forte.com/support/view_calls.html

    Earthlink wrote:
    Contrary to my understanding, the <font face="courier">with_pipeline</font> procedure runs 6 time slower than the legacy <font face="courier">no_pipeline</font> procedure. Am I missing something? Well, we're missing a lot here.
    Like:
    - a database version
    - how did you test
    - what data do you have, how is it distributed, indexed
    and so on.
    If you want to find out what's going on then use a TRACE with wait events.
    All nessecary steps are explained in these threads:
    HOW TO: Post a SQL statement tuning request - template posting
    http://oracle-randolf.blogspot.com/2009/02/basic-sql-statement-performance.html
    Another nice one is RUNSTATS:
    http://asktom.oracle.com/pls/asktom/ASKTOM.download_file?p_file=6551378329289980701

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