Hyperlink cross-references not converted from doc to pdf

Hi,
We are having some problems converting word documents to pdf. This is a standard part of our day to day work, we convert docs to pdf all the time. We use acrobat 7 professional and Office Professional 2003. The symptom is that hyperlinks are not all being converted in the pdf. The TOC is fine but after that the links do not always work. Right now i have downgraded a workstation back to adobe 6 professional and i'm running a conversion on that of one of our docs that doesn't convert properly. Otherwise i have tried all the settings in the conversion settings window, i have tried saving the doc as an xml first.
So i have some docs which convert perfectly and some which convert except for dead hyperlinks. I can't see anything wrong with the hyperlinks. I've also tried different workstations, it's always the same result.
Has anyone else seen anything like this and if so can you suggest any way forward apart from recreating a million hyperlinks in the converted pdfs?
thanks

From Word I select 'convert to Adobe PDF' from the Adobe PDF menu.
We convert word docs to pdf as part of the daily running of the business.
We always use PDFMaker and not the adobe pdf printer.
Before now hyperlinks were converting fine.
I have tried previously to update acrobat, it seems to be stuck on the 7.1.0 update.
When I search for new updates it just installs the 7.1.0 update again - i have 3 workstations like this.
They have been like this for a long time, i had in fact stopped attempting to update them - adobe has worked fine up til now and it is in daily use.
Maybe this is the root of the problem.
I will try and get one up to date on 7.1.2 and run a conversion and see what happens.

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Message was edited by:
naveenhks

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Hyperlink cross-references not converted from doc to pdf

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