Hyperlinks not converting when creating a pdf from Word 2010 to Adobe Acrobat 11.0.6

Question

First off, let me say that these are not table of contents hyperlinks.  I have created a document in Word 2010 (not a MAC) with hyperlinks to files residing on our company's intranet.  In Word the hyperlinks work great but when I create the pdf, the links do not work.  I have converted using both PDFMaker from Word and Create a pdf from within Acrobat.  Yes, I have all the boxes checked regarding saving links.  The links appear to work partially.  Meaning that when I hover the cursor over the link, the pointy finger appears but when I click I get a pop-up message telling me the file could not be opened.  Also, when I hover over the hyperlink, the address appears.  So, I think it knows there's a link and it tries to open but can't.  When I create the file within Adobe the link works - once.  When I click on the link I get a pop-up window asking me if I want to save my file before closing.  After my response the file closes and the linked file opens.  However, when I go back into the file and try the hyperlink again, I get the pop-up telling me the file cannot be opened.  HELP!  I am at my wits end.  After spending hours yesterday trying to research (I think I read every thread related to hyperlinks but I am not using a Mac, table of contents or Adobe 7 around which it seems all the prior questions revolve) and futily creating and recreating the pdf (as if doing the same thing repeatedly would somehow magically work) I am about to give up.  This is a document that will be published to our intranet for use by employees which cross-references other documents to which they can refer for additional information.  I would prefer to publish a pdf and not a Word document.  Any suggestions would be appreciated.

Answer 1

Thanks for your input Bill. I've checked the preferences and "view large images" is turned on. It's not all of the images which are missing, only certain ones do not transfer over to PDF.