I a have a pop up in Safari and can not get past it.
Here is the pop up. How do I get past it and is this real?
You may have installed the "Downlite" or "VSearch" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have an adware variant not covered by the support article. Ask for instructions in that case.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This malware is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.
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I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?
Hello there, kiwilucea.
The following Knowledge Base article offers up some in-depth steps for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Keep in mind if you get to Step 12 Reinstall iTunes, those steps need to be followed exactly as outlined for the reinstall to be effective.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password?
You can remove the Airplay password from the Settings menu on your AppleTV.
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I thought when I bought a MINI that all I'd need to do is sync up with ITunes to get all apps and setting to the Mini. I was wrong as I can not connnect to the internet and can not get any emails. Have tried just about all suggestions under support but need to reach out to actual users who may have run into similar prblem. I must be missing something as I have to believe that Apple would make it as simple/easy as possible to connect to the interne. I still have my internet connect with my Ipad2.
appreciate any help on this one as MY WIFE is driving me crazy as she wants to use the internet with HER MINI!!!
Thx WayneHow to Transfer Everything from an Old iPad to New iPad
http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
Ineed a manual to use the new Itunes. The simple easy to use version is gone. The new version is TOO complicated !!!!!!!
Hello SandyGF
I would check out the following article that will bring back the sidebar that will make iTunes a little more familiar and get you back on track with syncing your iPod Shuffle.
iTunes 11: Frequently used features
http://support.apple.com/kb/HT5649
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?
Make an appointment at the genius bar and get the phone replaced.
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i have tried this 6+ times to "How to share music between different accounts on a single computer" on my wifes mac and can not get it to work!! On my PC no problem but on the MAC it will not work, follow the instructions to the T but no go????
It is almost as if the program does not exist on my computer. If I search for it, the only thing that comes up is the installer. I cannot find it anywhere despite the fact I have installed it numerous times, uninstalled it and conducted a fresh install, and the Adobe website checks says that it is installed.
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I have
Windows XP, 32 bit and can not get the flash player to load
. Do not know what version I had to start with. When I
try to load the 10.3 version it gets to 50% then tells me
to close the Internet explorer and bartshel!
If i do this then there is nothing left to load.
I tried to save it to my desktop but then itt says no active thread foun
d. How do I load it without my Internet being open and a
dobe site up and running when it tells me to close them?Thanks the address you gave me gave me what I needed but still had alot of trouble with the game. Come to find out it was my browser IE8 that was causing all the problem. So I changed to google chrome and loaded the regular version of Flash player and have been able to get on the game. Now i have trouble with my plugins can you send me a link to find Adobe flash player plugin 9.0.124.0?
Date: Tue, 6 Sep 2011 19:39:16 -0600
From: [email protected]
To: [email protected]
Subject: I have Windows XP 32 bit and can not get Adobe flash player to load!!! Do not know what version I ha
Hi,
Could you download the appropriate version of the installer from the following page?
http://forums.adobe.com/thread/889580?tstart=0
Once downloaded, please quit all of your browsers and launch the installer. If it still fails, please restart your system and try again. Let me know how it goes.
Thanks,
Chris
> -
I can not get itunes card to work says inactive. have followed all trouble shooting and can not get through to support via email or phone
If the card hasn't been activated properly then have you tried taking it back to the store that you bought it from and asking them to activate it properly ?
How have you tried to contact iTunes Support ? You should be able to do so via this page (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes. If that page doesn't load then have you tried clearing your browser's cache/history and/or tried a different browser ? -
I have a Macbook Pro, 10.8.2 and can not get it to mirror websites on my Apple TV. What am i doing wrong?
Is your MacBook Pro early 2011 or newer. If not that is whay you cannot mirror and a third party app called airparrot would help.
Jules -
How do I get my security passwords I have forgotten them and can not get envy thing with out them
Fastest way is by contatcing support. This is because youc an't reset the questions on your end if you forgot the original answers.
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply. -
I'm fairly new to Mac, just got the iWeb program, I dont have and can not get a Mobile Me account, does this mean I cant use iWeb?
iWeb gives you two other options for publishing...
http://www.iwebformusicians.com/iWeb/Publish-Website.html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link." -
I have tried to remember what the first pass word was and can not get it done. i can not send out emails on both of my email accounts [email protected] or [email protected] as both request password. when i have tried to reset master password it will not except any thing that i am doing. i need to send out emails for my work and having trouble doing the change. Please help
The master password protects saved passwords in Thunderbird and has nothing to do with connecting to your providers server. You need to work with your email provider if you have forgotten your email password. Go to their email help site and look for a link to reset your password.
If you are truly working with a forgotten master password this article tells you how to remove it.
https://support.mozilla.org/en-US/kb/master-password -
I have a hdmi dock connector and can not get it to show on my tv. It's a iPhone 4g please help also have a RCA cable to and can not get it to work either
With what apps? Not all apps require video output.
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I have forgotten my security question answers and can not access my account settings without them. What is the answer?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
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