I accidentally purchased the wrong platform. Trying to get it exchanged with no success.

I accidentally purchased the wrong platform. I am trying to get it exchanged. No telephone support. No online support. It seems I have to register the product first, but the link to that page shows up as a java applet runtime error. In short, a useless product and horrendous experience. Does anyone know how I can exchange this bloody product? I've been using photoshop for 20 years and the customer service is appalling!

No, I'm talking about PSE13. I was going round and round in circles because I couldn't get telephone support and theonly suggested support was the forums. When I clicked on the link you gave me, Barbara, I also got chat support. The person who helped me was fantastic. They created a new serial number for me and I am able to download the correct version. I don't know hwy your linl gave me this option, but thank you! I was about to throw  my mac out the window.

Similar Messages

  • HT204088 I just accidentally purchased the wrong thing while playing a game? How do I get my money refunded?

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    You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1702 What do you do if you accidentally purchase the wrong app?

    I accidentally purchased Keynote for iPhone (instead of MacBook) but I haven't downloaded it. How can I fix this so I don't have to pay for something I don't need.
    Thanks in advance,
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    If  you purchased it by mistake...
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    Explain your issue...
    But it is stated that all Sales are Final...

  • Hi there can anyone help as i am unable to contact Apple for support with my printer which will not print after recent software update? this is the email i tried to send to apple with no success, can anyone help please.......Dear Apple, I'm pulling my hai

    Hi there,
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    Dear Apple,
    I'm pulling my hair out after a recent software update from apple, since this update my Epson Stylus Photo RX640 will not print, every other function of the printer including the scanner works fine,
    Please see attached file of the error message coming up in the print queue.
    I have spent days trying to fix this, i have been onto Epsons website & followed their resolution for this error message to no avail, after contacting them again with the results i got an email back saying : In response to your email, the RX640 will use an inbox or gutenprint driver on Mac OS X 10.6.8, it is not compatible with an Epson driver.
    I have also tried re-installing drivers from original Discs for the printer but it still will not print, obviously this error has been caused by Apple's latest software update, when are Apple going to fix this problem? i need my printer working ASAP.
    Regards
    Brian
    PS i obviously can't attach the error message so here it is:    Error:/Library/Printer/Epson/inkjetprinter 2/filter/rastertoescpll.app/contents/mac os/rastertoescpll/failed
    Thank You all in advance
    Regards
    Brian

    It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
    You can get it here:
    http://gimp-print.sourceforge.net/
    You can download the latest version from here:
    http://sourceforge.net/projects/gimp-print/
    Have you downloaded the recent Apple update to Epson drivers?
    http://support.apple.com/kb/DL1398

  • I accidentally in put the wrong email address when attempting to register with iCloud. As such, I can't verify the account with that email address because it does not exist. What should I do?

    I accidentally input the wrong email address when attempting to register with iCloud. Therefore, I can't verify the account because the email address that I accidentally used does not exist. Can someone help me figure a way out of this because there does not appear to be a way to edit the email address?

    try https://appleid.apple.com... enter the new icloud id, and try to edit the email address assocaited.

  • I purchased a MacBook Pro in fall for College and it came with a $100 card. I signed up to redeem but accidentally put the wrong ending on my email and now that I try to do it over it says it has already been redeemed. Help, Please!

    I purchased a MacBook Pro in fall 2011 for College and it came with a $100 "Back to School" card. I signed up to redeem but accidentally put the wrong ending on my email and now that I try to do it over it says it has already been redeemed. Help, Please!

    - You can only sync an iPod to one iTunes library/computer. You can however, manually manage music and videos among different libraries.
    Go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
    - If y wnat to switch syncing libraries/computer see:
    go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    If all the synced media like music is in the iTunes library of the second computer it is very easy.

  • I accidentally restored the wrong backup (from a year ago as opposed to a day ago) how do I restore the correct one?

    So I had my macbook fixed and when I restored from my time machine there were two options and I accidentally clicked the wrong one which restored it to my settings from a year ago. I know I have the backup from a few days ago on my external hard drive but when I go into time machine and click restore it says there is not enough free space available. I think that is because it is trying to restore the new backup on top of the old settings. Is there a way to erase my computer and restore the new backup? I know you can do that with the CD but I don't have it and I'd prefer not to have to go back all the way to the apple store to get them to do it there. Any help would be appreciated!

    Mac OS X 10.6 Help: Recovering your entire system

  • I do not have the ability to edit my .pdf once converted into a word document. Did I purchase the wrong version?

    When I covert my pdf into a word document it does not allow me to edit the actual text. I can add random text to the document, not following the format of the document (not aligned, not the same font, etc.). I can add text, but I cannot what is already in a sentence or paragraph.
    Did I purchase the wrong version?
    Thanks,
    Cindy.

    Hi cindyjay,
    You have the right tool for converting PDF files to Word. For starters, please try triple-clicking in the text block that you want to edit. If that doesn't work, we'll need to take a closer look at how the PDF that you converted was created (did it start out as a scanned document, for example). If it did start as a scanned document, it's important that OCR (optical character recognition) was performed during conversion to convert scanned text to editable text. OCR is on by default when you convert via the ExportPDF website, but can be turned off if you convert via Reader.
    If triple-clicking doesn't work, let me know, and then we'll take a closer look at your file.
    Best,
    Sara

  • What to do if I purchased the wrong APP?

    If I purchased the wrong APP, how do I get a refund?

    Help here >  How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

  • HT204266 I purchased the wrong app.  When i contacted the vendor he told me to go to the app store and request a refund then download the correct version.  How do i request an app refund??

    I purchased the wrong version of an app.  The vendor told me to contact the app store for a refund.  How do i so this????

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
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    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT204053 I accidentally entered the wrong Apple ID, since that time whenever I try to install app or download stuff, it pops up with tthe Apple ID which I accident

    I accidentally entered the wrong Apple ID, since that time whenever I try to install app or download stuff, it pops up with tthe Apple ID which I accidently entered the last time and asked for password. So can anybody tell how to remove that out????

    What id shows at the bottom of the Featured tab in the App Store app ? You can tap on it and log out of it and you can then log in with a different account. But all content from the store is tied to the account that downloaded it, so if any of the apps on your iPad were downloaded by the id that is showing then they will be tied to that id, so only that id will be able to download updates to those apps

  • I accidentally sent the wrong lighting cable back to apple it looks the same but it's the generic one from amazon. Will they charge me for it?

    I accidentally sent the wrong lighting cable back to apple it looks the same but it's the generic one from amazon. Will they charge me for it?

    Lyn,
    Be sure to let us know what happens when they process your return.

  • I accidentally trimmed the wrong part of a video from photo booth, is there any way to get it back?

    I accidentally trimmed the wrong part of a video from photo booth, is there any way to get it back?

    I'm not sure about older versions, but in Pages 3.x (OS X 10.9.x) select File > Revert To > Browse All Versions.  Hopefully there will be an earlier version that you can "revert to".

  • Hey I accidentally purchased the 50 gb icloud storage can I get a refund?

    hey I accidentally purchased the 50 gb icloud storage can I get a refund?

    Refund:
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    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • Hi, i have a new number and I'm trying to activate iMessage but i can't.  it is only saying waiting for activation,  i have tried a lot of times with not success.  i'm not sure if i need to replace the old one to this new one, or what do do. can you help

    Hi, i have a new number and I'm trying to activate iMessage but i can't.  it is only saying waiting for activation,  i have tried a lot of times with not success.  i'm not sure if i need to replace the old one to this new one, or what do do. can you help

    Troubleshooting iMessage activation:
    http://support.apple.com/kb/TS4268

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