I accidently purchased a previously purchased song. Any refund possibilities?

I accidently purchased a song I had previously purchased. Any refund possibilities?

To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

Similar Messages

  • I have over 1000 songs on an old computer and I want to copy them to a new one - I have a hard drive but it seems to only copy my purchased songs - any ideas?

    I have over 1000 songs on an old computer and I want to copy them to a new one - I have a hard drive but it seems to only copy my purchased songs - any ideas?

    Hi Le Etta,
    Welcome to Apple Support Communities!
    Take a look at the article below, it provides details and instructions for multiple ways of moving the music from an old computer to a new one.
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    Method
    Considerations
    Home Sharing
    The easiest option, as long as your new computer is already connected to the Internet.
    External drive
    Requires additional hardware but backs up your iTunes library.
    Transferring purchases
    Fastest, but only moves the content you purchased from the iTunes Store. Also requires an iPhone, iPad, or iPod with the content on it.
    Windows Migration Assistant
    Works best for migrating from an old PC to a new Mac, and transfers more than iTunes.
    -Jason

  • I changed country in my settings and now i cant access my purchased songs any help please

    Changed countrys in my settings and now cant see my purchased songs in my account any more why is
    this

    Hi,
    You need to revert to your original country and sign into iTunes.
    Jim

  • HD content issues, any refund possibilities?

    After purchasing some HD material on iTunes, I learned that none of the relatively new computers that I own are allowed to play it because they are not up to Apple's HDCP code. I am out 60 dollars because of this; are there any solutions to this problem that don't obtain me having to purchase a new device in order to enjoy this media? Or is it just considered my fault for assuming that the computers I own are not on Apple's par?

    What you describe is most likely an issue with the local network and not the Internet connection.
    A wired (ethernet) connection between the ATV and router would likely solve the issue.  If that's not an option, try moving the ATV or router to different locations to see how that affects the connection.  If there are other electronics near the ATV, especially microwaves or cordless phones, move them away from the ATV and router.

  • I Tunes will not ley me play purchased songs from a computer that is broken, and from a previous e-mail address. I am at my wits end, as whenevr I try to authorise the computer I am using with my dead e-mail address. Any suggestions please?

    i Tunes will not let me play purchased songs from a computer that is broken, and which has a previous e-mail address. I am at my wits end, as whenever I try to play the songs I receive a message to authorise the computer I am using with my dead e-mail address. I end up in a mess, changing I-Ds, etc. I have paid an IT company to sort  things out, with some success, but still I keep getting thiese messages. Surely iTunes should be less complex than this. I am not brilliant with IT, but not at all stupid. Any suggestions please?

    1. The forum suggestions and feedback section is not the proper section of this forum, as you question/issue is not an idea or feedback about this forum.
    2. Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.
    Step 1: If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.
    Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HT1725 I cannot download  my purchased songs to my new iPhone 5. I have not any problems with my previous one or my ipad

    I cannot download my purchased songs from iTunes in my new iPhone5. I have not any problems with my previous one or my ipad

    Hello, Strakat.
    The attached article will walk you through the process of downloading past purchases.  If you are experiencing issues with this, see the section labeled Related Articles. 
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Cheers,
    Jason H. 

  • From my library, how do I upload previous purchased songs into the cloud?

    I have a slew of songs in my library, but I can't figure out how to upload those songs into the iCloud, and yes, they were purchased from the iTunes store. Help!

    Check the ID you are signed in with in Settings>iTunes & App Store.  Any music you purchased with that ID should be available to download from iCloud by opening the iTunes Store app, then tap More>Purchased>Music>Not on This iPhone (iPod, iPad), then tap the iCloud download symbols to download them.  You can also go to Settings>Music, turn on Show All Music, then open the Music app, go to your song list and tap the iCloud download symbols next to purchased songs that are not already on your device. 
    You can only do this with a single ID.  If you have music purchased with a different ID, they will not appear in your purchased list.  Also, after download previous purchases for one ID you cannot download previous purchases from a different ID for 90 days (see http://support.apple.com/kb/HT4627).

  • While deleting an album, I hit select all, instead of deleting just that album the entire genre was deleted. I was able to get back all the purchased songs , but none of the cds that were in my collection. Any way to get those songs back?

    While deleting an album, I hit select all, instead of deleting just that album the entire genre was deleted. I was able to get back all the purchased songs , but none of the cds that were in my collection. Any way to get those songs back?

    Assume you were in itunes?  Also assuming windows?  Two paths I can think of.....
    1) Normally anything deleted from itunes goes to recycle bin.  If you did not pick remove from computer probably still in itunes music directory.  Just add back.  Note to speed things up you can use add directory.
    2) Use restore previous version of music directory.  To be safe I'd back up current directory, do a restore, then swap back original directory and use restored directory off line.
    I do not know of nice solution, I like to hack my way through.

  • Re-downloading previously purchased songs on a different computer

    Hi, I'm wondering if there is any way that you can download previously purchased songs on to a different computer to the one you purchased them on.
    Message was edited by: jasonking3

    I'm wondering if there is any way that you can download previously purchased songs on to a different computer to the one you purchased them on.
    Transfer the song files from one computer to the other manually, and then drag them into the open iTunes window. Except for applications, one purchase only entitles you to one download; if you don't have the files at all, fill out and submit this form.
    (38228)

  • HT201272 When I download a previously purchased song to my iMac only half of the song plays

    Any idea why only half of every song plays when I download a previously purchased album or song to my iMac?

    Does the track play correctly in Quicktime Player?  If it does then it is an iTunes issue.  If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
    https://discussions.apple.com/thread/3712298 - applying system update cleared issue of songs ending early
    Solution to purchased songs not playing (2009) - http://discussions.apple.com/thread.jspa?threadID=1934256 - authorization issues and files not playing all the way through
    https://discussions.apple.com/message/17382022 - Problem was incomplete files due to poor WiFi connection
    https://discussions.apple.com/message/17661693 - issue resolved by re-downloading files or rebuilding library file [note, although the poster says this restored all, my understanding is the .xml file does not retain all the details of the original library file].

  • After itunes upgrade to 7.6, why can't I play previously purchased songs?

    Some of my previously purchased songs from the itunes store will not play since I upgraded to 7.6. They played on this computer before, but it now says,"This computer isn't authorized to play this song." I checked permissions, ran disk utility,and don't have the locked checked. I don't want to waste any of my 5 authorizations. I recall this happening to me on a previous upgrade, but I don't remember the solution. All help would be appreciated.

    In iTunes, click Store > Deauthorize Computer until it says you're not authorized. Then, choose Store > Authorize Computer.
    You can also take a look at the steps in this document:
    http://support.apple.com/kb/TS1389?viewlocale=en_US
    Even if you do end up with 2 authorizations on one computer, once you reach 5 iTunes gives you the option to Deauthorize All computers, once per year. So, it's not like you'll never recapture that authorization.
    Hope this is helpful
    CG

  • When I add a new computer, how do I download all previously purchased songs to it?

    I have added a new computer to my system and I can't seem to access previously purchased songs.  Help, please!

    These are two possible approaches that will normally work to move an existing library to a new computer.
    Method 1
    Backup the library with this User Tip.
    Deauthorize the old computer if you no longer want to access protected content on it.
    Restore the backup to your new computer using the same tool used to back it up.
    Keep your backup up-to-date in future.
    Method 2
    Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
    Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
    I'd recommend method 1 since it establishes an ongoing backup for your library.
    If you have an iOS device that syncs with contact & calendar data on your computer you should migrate this information too. If that isn't possible create a dummy entry of each type in your new profile and iTunes should offer to merge the existing data from the device into the computer, otherwise the danger is that it will wipe the information from the device.
    If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
    Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data. If you don't have any Apple devices then see HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store.
    tt2

  • ITunes purchased songs: is there any way to play them on a non apple produc

    So I have an iPod. I have many songs purchased from iTunes. I have a Verizon wireless cellphone with Vcast. This plays music using Windows Media Player (WMP). Is there any way on God's gree earth to import my purchased songs into WMP so I can place them on my phone. I understand this is why the iPhone was created, but I don't have that kinda money and I like Verizon. Please help, anyone. Is there software I can buy to convert these songs. Anything please.

    I was not offended. I was not trying to seem overbearing either. I was not suggesting you had any criminal intent.
    You can burn iTunes purchased music to CD. It is the process of changing the format of that purchased, whether to use it on another player or to thwart the encoded DRM-protection that Apple discourages.
    It is that process of converting DRM-protected music that we can not help you with here.

  • Purchased songs in the past then recently purchasd new songs,  but the new purchases replaced all of my old purchases.  How can I retrieve my old purchases?  Cannot find them in any of my playlists.

    Purchased songs in the past then recently purchasd new songs,  but the new purchases replaced all of my old purchases.  How can I retrieve my old purchases?  Cannot find them in any of my playlists.

    If you purchased all of the songs through itunes store, please follow these steps:
    1. Open up Itunes and Click on Itunes Store
    2. Once you're in the Itunes Store look to right side of the screen and you should see the word "purchased". Click purchased and you'll be sent to a purchase screen.
    3. Click on "All Songs" and then it will show all the songs you've downloaded. From there you just hit the button that looks like a cloud with an arrow on it, and it will download all the songs all over again.

  • I just purchased a new Mac and I am trying to download my previously purchased songs.   I am only getting a portion of each song though.  What is happening and how do I fix it?

    I just purchased a Mac and downloaded my previously purchased songs from iTunes, however it only downloaded a portion of the song (about 1:15) and this appears to be the same on all of the songs.   What is happening and how can I fix it?

    Hello Pork Chop 2,
    Congratulations on your new Mac!  It sounds like your purchased songs are not playing completely after you downloaded them.  I recommend to following steps for an issue like this:
    Symptoms
    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
    Resolution
    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
    Delete the purchased song that is exhibiting the problem from your iTunes library.
    Click on the Purchased link in the iTunes Store to view your previously purchased music.
    Download your previously purchased song from this list.
    You can find the full article here:
    Songs in iTunes may not play back completely
    http://support.apple.com/kb/TS4357
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

Maybe you are looking for