I added money on my phone to get a new plan, but didnt change the plan first, help?

I wanted to change my plan from the $20 one to the $35 one. I didn't know to change my plan first so when I went to refill my phone i added $35 as the amount. I thought it worked, nope. I still have the $20 plan with $15 extra bucks. Can I change my plan to the $35 one since I paid for it. I tried calling for 2 hours but no one answered. I hope this will solve my problem quickly. Thank you!

    I apologize for the issues you're having with your plan. To inquire about changing your plan, you would need to contact our Prepaid Customer Service team at 888-294-6804. I am sorry for the long wait you had to endure, but they will help you get things straightened out.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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