I already paid in full for a year subscription. However, I just received a Thank-you-for-your $29 payment email.

I already paid in full for a year subscription. However, I just received a Thank-you-for-your $29 payment email.
Please don't bill me twice. Correct the situation.
I have to say that your subscriptions and payment setups have been trippy for me. This is not the first problem I've had with you in the payment arena.
I LOVE your products. I do not love your billing dept.

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

Hi la recruiter,
There are a few types of files that Acrobat can't convert--and PDF files with security applied is one on them. I'm happy to cancel your subscription, if you decide that it's not going to work out for you. Please confirm that you'd like me to proceed with the cancelation, and I'll take care of it right away.
Best,
Sara

I have subscribed to Adobe Export PDF for one year and paid the fee per my credit card. I just received an sms to inform me of the amount of R230.61 was deducted today by Adobe Systems Software. I did not request to renew for another year.

I have subscribed to Adobe Export PDF for one year and paid the fee per my credit card. I just received an sms to inform me of the amount of R230.61 was deducted today by Adobe Systems Software. If you have charged for another year, please cancel that service and refund me as I did not request renewal for another year. I don't find this service very useful as documents converted to Word is not really usable when trying to do changes and amendments to the document.
Please confirm.
Regards
Esther Grove
082-334-6786
Email: [email protected]@

Hi,
I have cancelled your Export PDF subscription for the order no.AD001162465AP..
Your refund no.is 66181102.
You will get the refund in 7 business days.
Regards,
Florence

I just got a MacBook Pro yesterday and I've logged into a few times already but it wont let me now.. Its just shakes and highlights it for me to do again..

I just got a MacBook Pro yesterday and I've logged into a few times already but it wont let me now.. Its just shakes and highlights it for me to do again..
I have the 3 year warrenty thing so can i just call them and ask them about itt?

Boot from your recovery partition by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the recovery desktop appears, select Utilities > Terminal from the menu bar.
In the Terminal window, enter “resetpassword” (without the quotes) and press return. A “Reset Password” window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled “Select the user account” if not already selected.
Follow the prompts to reset the password.
Select Apple menu > Restart from the menu bar.

I have set reminders of birthdays for 2013 opting for yeARly reminders however only three of them are showing for 2014 and rest are missing can someone help, while i called up customer support they asked me to reset the phone which as well didn't help

I have set reminders of birthdays for 2013 opting for yeARly reminders however only three of them are showing for 2014 and rest are missing can someone help, while i called up customer support they asked me to reset the phone which as well didn't help

Tina,
I would go crazy if this was me. You may find this interesting from the customer agreement (to see full agreement go here:Customer Agreement | Verizon Wireless):
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
This may help you also: Arbitration and Mediation FAQs | Verizon Wireless
You can dispute any charges by doing an Arbitration or Mediation. I have never done it, so I can not help much there but this all may get you started.
Let me know if any of this works! Good Luck! Please keep me updated. I really hope they help you.

I have a CC student membership for one year, but I can only download trial versions of for example illustrator and indesign (30 days). How do I solve this problem?

I have a CC student membership for one year, but I can only download trial versions of for example illustrator and indesign (30 days). How do I solve this problem?

If there is no billing issue,
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
If you do not have Photoshop, then try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CC).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
Refer to: Re: Top Ten Questions About Creative Cloud
creative cloud software says my free trial has expired, but I have a paid subscription
Regards
Rajshree

My ipad 2 touchscreen doesn't work on most of the screen it got cracks all down the left side of my ipad and it has been working fine for a year after cracking but just woke up and touchscreen doesnt work i have tried to reboot it but still nothing

my ipad 2 touchscreen doesn't work on most of the screen it got cracks all down the left side of my ipad and it has been working fine for a year after cracking but just woke up and touchscreen doesnt work i have tried to reboot it but still nothing

It might be time to contact Apple for an out of warranty repair (actually replacement)
See here: http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Replacement for any model iPad 2 is $249

HT5312 Every time I click send e-mail for instructions on resetting my security questions, I don't get them? I just want to play minecraft. I already put $15 in my balance and I can't even spend it. Thank you for taking the time to read this.

Why is it, every time I click send e-mail for instructions on resetting my security questions, I don't get them? I just want to play minecraft. I already put $15 in my balance and I can't even spend it. Thank you for taking the time to read this.

Either they're being sent to a different email address, or got caught in a spam filter, or something's wrong at Apple's end. If you can't find the email, you need to ask Apple to reset your security questions, which can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
(105723)

This is not a question just an observation. happy birthday ipod. thank you for the fantastic 10 years, thank you for changing the way we think about music.

this is not a question just an observation. happy birthday ipod. thank you for the fantastic 10 years, thank you for changing the way we think about music.

frank,
every negative experience is an opportinity to learn. deleting or moderating these experiences would be turning away the chance to learn. as long as users follow the participation rules, we allow even the most negative posts to remain.
as you said, forums are inherently negative by nature as users typically come here to solve a problem. those of us who try to solve the problems are in the minority. we certainly appreciate users such as yourself who voluntarily return to the forum to help out, especially those who initially came here to solve a problem themselves.
thank you as well.
-erik
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Reinstalling a Premiere Elements 10 I have had for several years. However, now S/N is rejected as invalid. This is the first unsuccessful reinstall I have ever had. Ideas? Suggestions?

Reinstalling a Premiere Elements 10, I have had for several years. However, now i get "invalid" when the S/N is entered. I have successfully reinstalled this product several times in the past. Ideas? suggestions?

Paragraphs were invented for a reason.
Flinging a giant wall of text up is not conducive to receiving help.
Posting email addresses is not smart.
User to user forum-Apple is nit here.

I just signed up for a year subscription to premiere pro. Where can I locate my redemption code?

I need help finding my redemption code. The help guides on the adobe website keep leading me in circles. I didn't receive any code in an email, but did receive a confirmation that Adobe received my payment for a year subscription. Thanks for your help.

Hello Haley,
I found this thread that sounds similar to your problem, if you want to take a look. https://forums.adobe.com/thread/1625507?q=premiere%20pro%20redemption
Let us know if that helps,
Jo-Marie

Hi, my free trial license has expired, and I am wondering if it's possible to only pay for one month for after effects without locking for a year with monthly fee. I only need this for a project that is ending next week.

Hi, my free trial license has expired, and I am wondering if it's possible to only pay for one month for after effects without locking for a year with monthly fee. I only need this for a project that is ending next week.

Creative Cloud Plans
https://creative.adobe.com/#plans

Thank you For Updating Content

Being a DishNetwork customer, I am not so fortunate as to have 3D channels in my line up. Dont know why they still think 3D is a passing fad but they need to grow up, unless they are simply trying to spin down their company for a sale.
Either way, thank you for continuing to update the content avaiable in my Home Menu with at least some clips of the 3D channle 3Net. I got my 3D TV for the ability of 3D content. Its to bad they cant figure out how to add 3Net as a subscription base to the Home Menu, or maybe Sony Entertainment Channel (previosuly Qriocity).
Thank you to what ever department is doing this... and PLEASE DONT STOP!!!
...if you can get us customers even more...

Hello,
Welcome to the User Discussion Forums.
We appreciate the kind words, however we cannot take full credit for the updates. Content is streamed to the Sony Network by the Broadcast publisher for all Bravia Internet Channels.
Thank you for watching.
Whether or not Sony can take full credit for this, I do give them props. As I stated, we are deciated DishNetwork Subscribers but the simple fact they have been putting this off for over 2 years now means something to us as well.

My iTunes library is missing since upgrade Lion 7.2. I have it all backed up so that's not the issue. How can I reinstall it with all my hundreds of playlists intact or do I have to recreate each one upon reinstalling the backup copy? Thank you for help

Almost my iTunes library is missing since upgrade Lion 7.2. (the last 2.5 weeks worth of added music has transferred post-upgrade, none of whcih was bought from iTunes)
I have it all backed up so that's not the issue. How can I reinstall it with all my hundreds of playlists intact or do I have to recreate each playlist upon reinstalling the backup copy? This would save a HUGE amount of time and efforts. Thank you for your help!

hi Limnos,
I do not mean the entire ITunes folder but, rather, the contents of the ITunes folder prior to September 29th. (90% of the media is missing, along with all playlists) The media that remains says it was added on 9/29 although I know most of it was added many months or even years earlier. There are no playlists listed at all, before or after 9/29. (I know for certain that I added non-iTunes purchased songs on 10/6 although I had not created playlists for them)
I have my iTunes folder backed up on both an external drive as well as Time Machine.
I run iTunes off of an ITunes folder on my computer rather than from the external, if that's what you mean about how I have it set up.
Is it OK to drag the entire iTunes folder from the external drive onto my laptop's drive and see if that fixes it?
Thank you for your help!
Deb

I ned help i need to start fresh new firefox dont know how to remove old profiles its totally ruined i can use it but not like suppose to thank you for your time

there are so many things not working right i really do not know where to start
if someone counld assist me PERSONALLY hands on that would be very much appreciated
i just need to delete ALL old files the whole firefox
and i need someone willing to have patients and understanding that will help me thats all i can say
ive used firefox on and off 4 ever
i like it over IE like 101% chrome is okay but not y choice
firefox in my 46 year old eyes RULES!
so if someone is willing to help me id love that
im thinking ive deleted some file of very great importance
PLUS i hate the Flash & Jave & Chrome errors that pop up
PLUS
statse.webtrendslive.com : server does not support RFC 5746, see CVE-2009-3555
support.mozilla.com : server does not support RFC 5746, see CVE-2009-3555
code I like this
then there is on my space & other sites java is () Null or void
im not a computer whiz
but im not DUMB either
i cant edit profiles and codes
if i could id be one volunteer on here to help anyone N everyone i could
on Superpoke pets
it no longer allws me to go from inventory popular
to ether stock left
or lower to higher cost
or higher to lower cost
just an example
this is frustrating to me ALL of it
im ready to just throw my hans up n say 4 get the net
please help me someone
anyone
thank you for your time in this matter
and have a wonderful rest of your weekend

Managing Profiles
http://support.mozilla.com/en-US/kb/Managing-profiles

I already paid in full for a year subscription. However, I just received a Thank-you-for-your $29 payment email.

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