I am 67 years old and need help this a disgusting company that they can't help the elderly with phone support

this a disgusting company that they can't give phone support to a 67 year old woman that doesn't understand all this giberish computer

This is a user to user forum, not Adobe support... ask a question and someone may be able to help
The information you need to provide when you ask a question is below... sorry... video editing IS fairly technical
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?

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I recently fixed my computer and need to reinstall logic pro 9 but I can't find the booklet with my serial number, is there any other way I can get the serial number for logic pro 9 (box)?

If you still have the receipt or other proof of purchase, you can ask Apple to send you the serial. Otherwise, bad luck mate.. Good news is, you can now buy Logic Pro 9 from App Store for just 199 USD

I just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid. the adobe support team says the number is valid, but that they can't help me

i just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid. the adobe support team says the number is valid, but that they can't help me

Which operating system are you using?
When you say downloaded, where did download pse 7 from?
Do you have the original install disk or original download for pse 7?
I believe the serials won't interchange between the disk version of pse 7 and the electronic down load version.

I have a new mac mini I5 - I cannot find and copy Maverick onto a flash so that I can install on the other 7 iMacs - don't want to download from App store to each machine

I have a new mac mini I5 - I cannot find and copy Maverick onto a flash so that I can install on the other 7 iMacs - don't want to download from App store to each machine - files too big
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You need to download it on one of the iMacs via App store but not install since after it installs the installation download gets deleted.
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I brought iphone 5s to local i centre in Armenia, they opened the phone and said that they can't solve the problem, is it possible to send it to US for repair ?

I brought iphone 5s to local i centre in Armenia, they opened the phone and said that they can't solve the problem, is it possible to send it to US for repair ?

If some unauthorized shop opened the iPhone and attempted a repair, then Apple will no longer touch the iPhone. If they didn't attempt repairs, then Apple might be willing to service it, but only in the country in which the iPhone was originally sold. If that was in the US, then you will need to take the iPhone there yourself, or you will need to send the iPhone to someone you know in the US who can take or send it to Apple for service and then send it back to you. Apple will not accept shipments from outside the country.
Regards.

I've lost come photoshop cs 8.0 files and have been told by a recovery company that they can't be saved. Is this true?

I've lost some Photoshop cs 8.0 files and have been told by a recovery company that they can't be saved. I've attached a screen shot of what seems to remain of one of the files. You will see it has 3 different icons that correspond to it. One a 'thumbnail'; one a 'meta' and one an 'exec' file. I have no idea what this means and whether or not someone more experienced in recovery can tell me if these kinds of files are salvageable. Any kind of input would be great. I'm not well versed in the language that's probably involved in describing this...

This is where the icons that appear are located - not the original files.
The icons are straggler files. No your original files would not be located there. The original files (.app files) would be located inside the Application folder.
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I have no idea what they mean or what their function is.
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My software update for itunes showed on my pc a notice saying mobilme services has encountered a problem I reinstalled the software and still showing this problem on my PC I can not download the new version of my software for itunes.

Please help,
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Diana Puskas

See Troubleshooting issues with iTunes for Windows updates.
tt2

I need to speak to a company representative. Can't seem to find a phone number

does this company have a company representative to get a hold of by a Phone number? I really need to speak with one.

When calling, here are some helpful details to provide:
a summary of your issue
the type of computer you use—Mac or PC?
steps you've already taken to troubleshoot
Call:
800-833-6687
Monday—Friday, 5am—7pm PT

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Try the following to rule out a software problem:
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Sorry the entire question ended up in the topic bar. Let me know if I need to move it to the big box.

Yep Just follow these instructions ....
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help

Take the iPhone back to Thailand for service and possible
replacement. iPhone warranty is valid only in country of
original purchase. You must take the iPhone yourself or
send to friend/relative to take in to Apple Thailand. Apple
does not accept international shipments for repair nor will
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Without their password you have a brick. You should take it back to the shop, who shouldn't have sold it to you in this condition.

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Hello!
I have a 8GB Ipod touch. I the other ine is worth the difference, because the simple ios 5.0 takes like 3 GB!!!
Another reason is that new some apps take 500 MB. I'm going to ask for the 32GB model for Christmas, and I am very disappointed with the amount of files you can have in the 8GB Ipod.
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Bluetooth shuttted down after I updated to Mavericks, please help me ! I am 70 Years old and worked very happy with my iMac (21,5" mid 2010, 3,2 GHz Intel Core 3) until I updated him from SnowLeopard 10.6.8 to Mavericks 10.9.2. 2 Days all was OK. Next M

Bluetooth shuttted down after I updated to Mavericks, please help me !
I am 70 Years old and worked very happy with my iMac (21,5“ mid 2010, 3,2 GHz Intel Core 3)
until I updated him from SnowLeopard 10.6.8 to Mavericks 10.9.2.
2 Days all was OK. Next Morning-Start he needs (until now) 3 minutes to show me a SCREEN only milky white. After that he starts like ever with all ICONS in about 1 minute. (together 4 min.)
..But I must notice, that I cannot make anything, because the „BLUETOOTH APPLE WIRELESS KEYBOARD and the APPLE MAGIC MOUSE“ doesn't work anything like before.
I could nothing do, I must drop my APPLE only out.
That I maked ever 10x and all was the same... (Maveriks also 4x new updated)
I taked my Logitech-Bluetooth-Mouse from the WIN-Laptop, dropped it in USB from iMAC...and in one second I could work only with this MOUSE...I buyd the Logitech COMBO K520 and all was OK now with my lovely APPLE iMAC to work with him...But without APPLE KEYBOARD and MAGIC MOUSE...and with a 4 min. -START until now.
I asked the EXPERTS from APPLE-SUPPORT under Tel. 0800-6645451 in Germany, became a Number, maked many Things by starting new, but the mistake after all is the same like before.
When I look into ...Apple/ Info/System/ Hardware/ Bluetooth ..my APPLE says: NO INFOs FOUND (Es wurden keine Informationen gefunden.)
Under Hardware/ Diagnose : Selbsttest beim Einschalten: zuletzt ausgeführt: 15.05. 14, Ergebnis: Bestanden (that means OK) !!
I asked many Peaple, who sold APPLE-Computers in the STORS, but they all had no IDEA, how they can help.
I think, it could be a DRIVER when Starting the BIOS, JAVA RUNTIME a.s.o...
Is an Expert under YOU to help me by my Problem with this iMAC ?

dietmarfromdeu,
if you start up your iMac in Safe mode, do you still have Bluetooth problems with your Apple wireless keyboard and Magic Mouse?

I am 67 years old and need help this a disgusting company that they can't help the elderly with phone support

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